American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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R M O'fallon, MO

Some issues with incorrect info. Some bad companies referred

4 years ago

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Verified Customer

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Randy T Andes Arp, TX

They really do respond and fix your problems.

4 years ago

Reply from American Home Shield

Hi Randy. One of our main goals is to provide our members with prompt and reliable service. We are so happy to have been able to do that for you. Thank you for choosing AHS to take care of your home repair needs.

Jun. 30th, 2021

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Verified Customer

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Rhonda Bryant Chicago, IL

So far they have been professional and thorough

4 years ago

Reply from American Home Shield

Hi Rhonda. Thank you for rating your experience with AHS. We are so pleased to hear you have been happy with the service we offer and we look forward to taking care of your next repair need.

Jun. 30th, 2021

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Verified Customer

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Ricky Locklear Kempner, TX

Professional, timeliness, Great quality control

4 years ago

Reply from American Home Shield

Hi Ricky. It is so great to hear how pleased you have been with American Home Shield and the service we provide. You feed back is valued and we look forward to taking care of your next repair need with the same level of service.

Jun. 30th, 2021

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Verified Customer

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Robert Morales Kalamazoo, MI

Good service. Timely speed and good cost

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for taking time to let us know how we are doing. Prompt and reliable service is one of our main goals. We are so happy to hear we were able to provide that for you.

Jun. 30th, 2021

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Verified Customer

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Roger A Revell Waukee, IA

Responsive, with easy to use website, and efficient services

4 years ago

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Verified Customer

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Roger Sines Chandler, AZ

There were no extra fees with the repair

4 years ago

Reply from American Home Shield

Hi Roger. Thank you for taking time to review your experience with American Home Shield. We are so pleased to hear you are finding the value in the coverage we offer. We look forward to taking care of your next repair need.

Jun. 30th, 2021

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Verified Customer

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Ronald I Mil Beaverton, OR

Ease of use. Excellent contracted service.

4 years ago

Reply from American Home Shield

Hi Ronald. We appreciate you taking time to let us know how we are doing. It lets us know what we are doing right and when we need to improve. We will do our very best to continue to provide you with positive and professional experiences for your repair needs.

Jun. 29th, 2021

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Verified Customer

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Samantha Ganzhorn Tucson, AZ

Gteat company always resonds immediately.

4 years ago

Reply from American Home Shield

Hi Samantha. It is our goal to provide prompt and dependable service to our members. Thank you for letting us know we have done that for you. We look forward to taking care of your next repair need with the same level of service.

Jun. 29th, 2021

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Verified Customer

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David Barron Sedona, AZ

Timely repairs and fair appliance replacement

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

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Verified Customer

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David Davis Jr Virginia Beach, VA

Professional, courteous and very helpful

4 years ago

Reply from American Home Shield

Hi David,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Dawn R Bowie Watsonville, CA

They were on time and very friendly and professional.

4 years ago

Reply from American Home Shield

Hi Dawn,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Debbie Nashville, NC

Great company but prices go up every year and it takes awhile for contractors to contact you

4 years ago

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Verified Customer

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Deborah St Clair Sacramento, KY

Very efficient very friendly and very timely

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Denise J Brown Copperas Cove, TX

They always find quick reliable technicians to fix what's broken

4 years ago

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Verified Customer

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Dennis Lofton Fishers, IN

Prompt, on time and fixed the issue and they resolve it

4 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your American Home Shield experience!

Jul. 2nd, 2021

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Verified Customer

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Dianne Faletti Silverdale, WA

Good value for the money, pretty quick getting a repairman out here

4 years ago

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Verified Customer

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Doug Yuma, AZ

Excellent service and professionalism in the dealings

4 years ago

Reply from American Home Shield

Hi Doug,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Ed Waysek Ashburn, VA

Timely and efficient. Courteous and professional.

4 years ago

Reply from American Home Shield

Hi Ed,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 2nd, 2021

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Verified Customer

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Elaine C Nichols Sun City, AZ

They are prompt and recommend great contractors

4 years ago

Reply from American Home Shield

Hi Elaine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Elizabeth Harwood Elkmont, AL

they always take care of my problems in a timely manner.

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Ellen West Palm Beach, FL

Whenever I need service I usually hear from the contractors fast.

4 years ago

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Verified Customer

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Felicia Athens, GA

The whole process was an ease!! No hassle at all.

4 years ago

Reply from American Home Shield

Hi Felicia,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Fred Hernandez Cypress, TX

Service was scheduled quickly and resolved without issue.

4 years ago

Reply from American Home Shield

Hi Fred,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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G. Paul Boyd Elkins, AR

Excellent results on my recent claim on my washing machine.

4 years ago

Reply from American Home Shield

Hi G. Paul,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Gabriela Costilla Oceanside, CA

They charge me 100 dollars for service not received, and never send me my money back, I took two times with two diferents people already.

4 years ago

Reply from American Home Shield

Hi Gabriela,
Thank you for bringing the dishwasher service experience to our attention. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Ginny Lapaglia Newville, PA

They do a good job getting approvals and fixing the problems.

4 years ago

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Verified Customer

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Irvin Blake North Las Vegas, NV

Great customer service and prompt service.

4 years ago

Reply from American Home Shield

Hi Irvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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James E. Adamik Indio, CA

Quick response to service requests. Easy online access.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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James Ptak Kelseyville, CA

Quick response to my problem. Qualified service companies.

4 years ago

Reply from American Home Shield

Hi James. We are delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive quick and reliable service. Thank you for choosing AHS.

Jul. 7th, 2021

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Verified Customer

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Janet R Ponton Rockwall, TX

The process of arranging service was seamless.

4 years ago

Reply from American Home Shield

Hi Janet,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Jay Cluelow Peachtree City, GA

Easy to talk to and get the repairman quickly

4 years ago

Reply from American Home Shield

Hi Jay,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

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Verified Customer

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Jesus Martin Sacramento, CA

I give 5 star for quick handling of my home coverage needs.

4 years ago

Reply from American Home Shield

Hi Jesus,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Jim Long Venice, FL

Service done correctly and timely and courteously

4 years ago

Reply from American Home Shield

Hi Jim,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Joan Davage Capitol Heights, MD

They located a company to repair my air conditioner

4 years ago

Reply from American Home Shield

Hi Joan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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Joe Artiaco Raleigh, NC

Easy to open a case, timely service that resolves my issue.

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

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Verified Customer

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Joel Quay Bradenton, FL

Great provider network and support process.

4 years ago

Reply from American Home Shield

Hi Joel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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John Murphy Oklahoma City, OK

Good service, somewhat of a reasonable price.

4 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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John Nakashige Honolulu, HI

It takes a long time to get authorization from AHS when contractor tries using phone line.

4 years ago

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Verified Customer

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John Q Public Beverly Hills, CA

Quick to assign repair technicians/companies

4 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Josh Navarre, FL

Claimed failure of door opener was a power surge. Upon further investigation the control board didn't appear to have signs of a power surge failure.

4 years ago

Reply from American Home Shield

Hi Josh,
I hate to hear about your most recent service experience to have the door opener repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2021

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Verified Customer

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Jyl Phipps Everett, WA

When I needed a repair it was responded to very fast.

4 years ago

Reply from American Home Shield

HiJyl,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

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Verified Customer

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Karen D Mcclerklin Snellville, GA

I have had good service and when I didn't they fixed it

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Karen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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Karen Gaines Houston, TX

They provided great help and saved me time and money

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your American Home Shield experience!

Jul. 2nd, 2021

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Verified Customer

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Kerry Gatewood Union City, GA

Prompt service, great customer service and contractors

4 years ago

Reply from American Home Shield

Hi Kerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Kevin Carnino Kimberling City, MO

Slow on repair parts to the technicians. Also can't tell me when parts will be shipped.

4 years ago

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Verified Customer

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Kisha Banks Tulsa, OK

Sometime difficulty communicating with representatives due to language barriers

4 years ago

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Verified Customer

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Anonymous Cedar Park, TX

Not always impressed with some of the companies that are sent.

4 years ago

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Verified Customer

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Alan Castle Broomfield, CO

They do a great job; however, I believe they could provide more transparency

4 years ago

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Verified Customer

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Albert Aguilar Redlands, CA

AHS has met every request in immediate time

4 years ago

Reply from American Home Shield

Hi Albert,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

American Home Shield Reviews