American Home Shield: Read 34,908 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Larry Gonzales Castaic, CA

You guy's do a great job of repairs or replacement

5 years ago

Reply from American Home Shield

Hi Larry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Linda Waleska, GA

Quick response and satisfied outcome. Easy to recommend.

5 years ago

Reply from American Home Shield

Hi Linda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lisa Stolf Manchaca, TX

They will not assist with resolving home damage that HVAC contractor did to my home, they fell through the ceiling.

5 years ago

Reply from American Home Shield

Hi Lisa,
We would be glad to speak with you to discuss your experience to have the HVAC repairs completed.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star

Luanne Brown Royal Oak, MI

Great company!!!! Reliable and trustworthy.

5 years ago

Reply from American Home Shield

Hi Luanne,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

M Papan Tonkawa, OK

I do not like having to find my own contractor and getting reimbursed

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Cirricione Henderson, NV

If problem is not routine, can't get a hold of anyone other than the customer service... who are efficient and polite but they only know one script

5 years ago

Reply from American Home Shield

Hi Mary,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Mary Lou Lambert Longs, SC

Fast professional efficient service.. very dependable.

5 years ago

Reply from American Home Shield

Hi Mary Lou,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 1st, 2021

check_circle

Verified Customer

star star star star star

Max Perrine, FL

Great costumer service, fast and quick response.

5 years ago

Reply from American Home Shield

Hi Max,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Melissa Lott Silver Spring, MD

Easy online claims process and scheduling

5 years ago

Reply from American Home Shield

Hi Melissa,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle Roberts Scottsdale, AZ

It literally covers nothing. I've never used this policy and it not cost me significantly more than the $75 service charge

5 years ago

Reply from American Home Shield

Hi Michelle,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Nicholas Merrick Round Rock, TX

Quick response and fast service by contractor

5 years ago

Reply from American Home Shield

Hi Nicholas. Thank you for letting us know about the positive experience you had with AHS. We look forward to providing you with a great experience for your future repair needs as well.

Jun. 30th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Norma Mcpherson Cabot, AR

The company installing the refrigerator hasn't done the job completely. The lower ice maker still doesn't work.

5 years ago

Reply from American Home Shield

Hi Norma,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Patrick Kennedy Tupelo, MS

Timely, knowledgeable with friendly techs and office staff.

5 years ago

Reply from American Home Shield

Hi Patrick. We are so happy to hear how effectively your problem was resolved. We hope you will contines to trust AHS to take care of your home warranty needs. Thank you for being our valued member.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Paul Ross Jr. Locust Grove, GA

Outstanding customer service as well as support.

5 years ago

Reply from American Home Shield

Hi Paul. It is so great to hear about your positive experience. Please contine to let us know how we are doing and we will continue to do our very best to provide you with outstanding service for your future repair needs as well.

Jun. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Peter Levan Fraser, CO

You talk with a computer, When you reach a person the main thing they do is keep apologizing, I keep getting the runaround!

5 years ago

Reply from American Home Shield

Hi Peter,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Peter Lofy Colorado Springs, CO

Reimbursement for replacement appliances is slow, confusing and barely justifies the warranty cost.

5 years ago

check_circle

Verified Customer

star star star star star

Porrata Adrian Montgomery, TX

The process was easy and repair was done on my schedule.

5 years ago

Reply from American Home Shield

Hi Porrata. We always strive to take the hassle out of home repairs. We are so excited that we were able to do that for you. We hope you contine to use and enjoy your warranty coverage.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Pushpa Patel Fairfield, NJ

They are prompt and the service I receive is excellent.

5 years ago

Reply from American Home Shield

Thank you, Pushpa for letting us know about your experience. We look forward to providing you with an excellent repair experience in the future as well.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star_border

R M O'fallon, MO

Some issues with incorrect info. Some bad companies referred

5 years ago

check_circle

Verified Customer

star star star star star

Randy T Andes Arp, TX

They really do respond and fix your problems.

5 years ago

Reply from American Home Shield

Hi Randy. One of our main goals is to provide our members with prompt and reliable service. We are so happy to have been able to do that for you. Thank you for choosing AHS to take care of your home repair needs.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Rhonda Bryant Chicago, IL

So far they have been professional and thorough

5 years ago

Reply from American Home Shield

Hi Rhonda. Thank you for rating your experience with AHS. We are so pleased to hear you have been happy with the service we offer and we look forward to taking care of your next repair need.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Ricky Locklear Kempner, TX

Professional, timeliness, Great quality control

5 years ago

Reply from American Home Shield

Hi Ricky. It is so great to hear how pleased you have been with American Home Shield and the service we provide. You feed back is valued and we look forward to taking care of your next repair need with the same level of service.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Robert Morales Kalamazoo, MI

Good service. Timely speed and good cost

5 years ago

Reply from American Home Shield

Hi Robert. Thank you for taking time to let us know how we are doing. Prompt and reliable service is one of our main goals. We are so happy to hear we were able to provide that for you.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Roger A Revell Waukee, IA

Responsive, with easy to use website, and efficient services

5 years ago

check_circle

Verified Customer

star star star star star

Roger Sines Chandler, AZ

There were no extra fees with the repair

5 years ago

Reply from American Home Shield

Hi Roger. Thank you for taking time to review your experience with American Home Shield. We are so pleased to hear you are finding the value in the coverage we offer. We look forward to taking care of your next repair need.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Ronald I Mil Beaverton, OR

Ease of use. Excellent contracted service.

5 years ago

Reply from American Home Shield

Hi Ronald. We appreciate you taking time to let us know how we are doing. It lets us know what we are doing right and when we need to improve. We will do our very best to continue to provide you with positive and professional experiences for your repair needs.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Samantha Ganzhorn Tucson, AZ

Gteat company always resonds immediately.

5 years ago

Reply from American Home Shield

Hi Samantha. It is our goal to provide prompt and dependable service to our members. Thank you for letting us know we have done that for you. We look forward to taking care of your next repair need with the same level of service.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

David Barron Sedona, AZ

Timely repairs and fair appliance replacement

5 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

David Davis Jr Virginia Beach, VA

Professional, courteous and very helpful

5 years ago

Reply from American Home Shield

Hi David,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Dawn R Bowie Watsonville, CA

They were on time and very friendly and professional.

5 years ago

Reply from American Home Shield

Hi Dawn,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Debbie Nashville, NC

Great company but prices go up every year and it takes awhile for contractors to contact you

5 years ago

check_circle

Verified Customer

star star star star star

Deborah St Clair Sacramento, KY

Very efficient very friendly and very timely

5 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Denise J Brown Copperas Cove, TX

They always find quick reliable technicians to fix what's broken

5 years ago

check_circle

Verified Customer

star star star star star

Dennis Lofton Fishers, IN

Prompt, on time and fixed the issue and they resolve it

5 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your American Home Shield experience!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Dianne Faletti Silverdale, WA

Good value for the money, pretty quick getting a repairman out here

5 years ago

check_circle

Verified Customer

star star star star star

Doug Yuma, AZ

Excellent service and professionalism in the dealings

5 years ago

Reply from American Home Shield

Hi Doug,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Ed Waysek Ashburn, VA

Timely and efficient. Courteous and professional.

5 years ago

Reply from American Home Shield

Hi Ed,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Elaine C Nichols Sun City, AZ

They are prompt and recommend great contractors

5 years ago

Reply from American Home Shield

Hi Elaine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Harwood Elkmont, AL

they always take care of my problems in a timely manner.

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Ellen West Palm Beach, FL

Whenever I need service I usually hear from the contractors fast.

5 years ago

check_circle

Verified Customer

star star star star star

Felicia Athens, GA

The whole process was an ease!! No hassle at all.

5 years ago

Reply from American Home Shield

Hi Felicia,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Fred Hernandez Cypress, TX

Service was scheduled quickly and resolved without issue.

5 years ago

Reply from American Home Shield

Hi Fred,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

G. Paul Boyd Elkins, AR

Excellent results on my recent claim on my washing machine.

5 years ago

Reply from American Home Shield

Hi G. Paul,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Gabriela Costilla Oceanside, CA

They charge me 100 dollars for service not received, and never send me my money back, I took two times with two diferents people already.

5 years ago

Reply from American Home Shield

Hi Gabriela,
Thank you for bringing the dishwasher service experience to our attention. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star_border

Ginny Lapaglia Newville, PA

They do a good job getting approvals and fixing the problems.

5 years ago

check_circle

Verified Customer

star star star star star

Irvin Blake North Las Vegas, NV

Great customer service and prompt service.

5 years ago

Reply from American Home Shield

Hi Irvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

James E. Adamik Indio, CA

Quick response to service requests. Easy online access.

5 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

James Ptak Kelseyville, CA

Quick response to my problem. Qualified service companies.

5 years ago

Reply from American Home Shield

Hi James. We are delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive quick and reliable service. Thank you for choosing AHS.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Janet R Ponton Rockwall, TX

The process of arranging service was seamless.

5 years ago

Reply from American Home Shield

Hi Janet,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Jay Cluelow Peachtree City, GA

Easy to talk to and get the repairman quickly

5 years ago

Reply from American Home Shield

Hi Jay,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

American Home Shield Reviews