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American Home Shield Reviews

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8.8

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John Rellah Morristown, NJ

Always resolve my issues in a timely manner

3 years ago

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Reply from American Home Shield

Hi John,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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D Pittsburgh, PA

This company does not adhere to your contract or coverage. They also ignore their own system that shows the coverage approvals. Very deceitful.

3 years ago

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Reply from American Home Shield

Hi D,

Thank you for bringing the issue to our attention. I would be glad to speak with you to get the issues resolved.

May. 26th, 2021

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Rena Olney, MD

Arrived on time and addressed the problem

3 years ago

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Reply from American Home Shield

Hi Rena,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

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LARINA JAMISON Broadway, NC

This company gets the job done in a timely manner!

3 years ago

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Reply from American Home Shield

Hi Larina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Shelia Thomas Garner, NC

Bad experience with my AC. AHS sent out this company twice and they did nothing. I was without air for over a week AHS did not treat me right

3 years ago

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Reply from American Home Shield

Hi Sheila,
Thank you for bringing the AC issue to our attention. I would be glad to speak with you to get the issues resolved.

May. 26th, 2021

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David Howe Rolesville, NC

Makes everything simple and predictable.

3 years ago

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Reply from American Home Shield

Hi David,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

May. 27th, 2021

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Monique Lane Dalzell, SC

The service time was awesome & the alerts are very helpful!

3 years ago

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Reply from American Home Shield

Hi Monique,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 27th, 2021

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Vann Canton, GA

Very worthwhile Service and assurance to have

3 years ago

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Reply from American Home Shield

Hi Vann,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Jennifer Hall Turlock, CA

I still haven’t received my pay out for an AC unit. I need that to do the replacement. Been living in 94 degree temps inside my house

3 years ago

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Reply from American Home Shield

Hi Jennifer,
Thank you for bringing the reimbursement delay to our attention. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Louise Bruce Shawnee Mission, KS

They are always prompt. I have great professional service.

3 years ago

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Reply from American Home Shield

Hi Louise,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Malissia Lee Norfolk, VA

AHS is a professional company that provides great service.

3 years ago

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Reply from American Home Shield

Hi Malissia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Phyllis Wollper Denton, TX

Very responsive and quick with an AC repair.

3 years ago

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Reply from American Home Shield

Hi Phyllis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Alicia Dunnellon, FL

Has the customer's best interest in mind

3 years ago

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Reply from American Home Shield

Hi Alicia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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Wanda Moore Birmingham, AL

They Need to have more Appliance contacts and better follow up on them

3 years ago

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Steven Newnan, GA

It’s great, good value, great customer service

3 years ago

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Reply from American Home Shield

Hi Steven,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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TL Atlanta, GA

Quick service, reliable, affordable and friendly.

3 years ago

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Reply from American Home Shield

Hi TL,
Thank you for your feedback about your AHS service experience.

May. 20th, 2021

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Joel Ponca City, OK

Prompt service, quick repair, easy to use.

3 years ago

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Reply from American Home Shield

Hi Joel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Renita Ferguson Manvel, TX

Professionalism and knowledge of technicians.

3 years ago

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Reply from American Home Shield

Hi Renita,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Debbie Fletcher Davenport, FL

They’ve come thru each time for us in a timely fashion.

3 years ago

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Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Karon Griffing/ John Ridgecrest, CA

They are the best at fixing what's broke

3 years ago

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Reply from American Home Shield

Hi Karon,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Charlie Stenner Marysville, OH

Excellent Response times and expert help in all areas

3 years ago

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Reply from American Home Shield

Hi Charlie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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Jimmy Smith Hilton Head Island, SC

Went above and beyond solving my refrigerator issue.

3 years ago

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Reply from American Home Shield

HI Jimmy,
We are pleased to hear about the refrigerator repair!

May. 20th, 2021

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cynthia floyd Antioch, CA

covers most appliances and they have good agencies

3 years ago

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Reply from American Home Shield

Cynthia, thank you for your feedback. We know it is important to our members to have the coverage they need and provide quality vendors for repairs. We look forward to servicing you in the future.

May. 28th, 2021

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Cheryl Little River, SC

Great service that resulted in an excellent repair

3 years ago

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Reply from American Home Shield

Hi Cheryl,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Christine M Slater Fresno, CA

Fixed problem with shower in timely manner

3 years ago

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Reply from American Home Shield

HI Christine,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 19th, 2021

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Adam Pittsburgh, PA

Prompt service and followup, used them twice

3 years ago

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Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Mary Broken Arrow, OK

Not a long wait time and the work done is great!

3 years ago

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Reply from American Home Shield

Hi Mary,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

May. 27th, 2021

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Mohammad Wichita Falls, TX

outstanding service but some times response can be longer

3 years ago

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Reply from American Home Shield

Hi Mohammad,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Joseph Lohin Jr Arnold, MD

Fast and excellent service! I highly recommend AHS!

3 years ago

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Reply from American Home Shield

Hi Joseph,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Tiffani Youngsville, NC

Great service, excellent technicians. Fast and responsive

3 years ago

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Reply from American Home Shield

Hi Tiffani,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Victor J Alvarado Acworth, GA

Promptly responded to our request for a warranty service

3 years ago

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Reply from American Home Shield

Hi Victor,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Richard Monahan Cave Creek, AZ

recent contractor that assisted was very good

3 years ago

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Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 19th, 2021

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don cox Edmond, OK

great service ease of use very nice people

3 years ago

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Reply from American Home Shield

Hi Don,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Leonardo Aguilar San Bernardino, CA

useful on time professional and explain accurate

3 years ago

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Reply from American Home Shield

Hi Leonardo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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M Tampa, FL

Good service but not truly repair or replace; usually an added cost involved.

3 years ago

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serge sonsini Wichita Falls, TX

Excellent response time and professional help

3 years ago

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Reply from American Home Shield

Hi Serge,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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Alejandro Islas-Montantes Canton, MI

Quick and easy way to schedule rekey of home

3 years ago

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Reply from American Home Shield

Alejandro, thank you for taking time to let us know about your experience. We are very happy to hear you found it quick and easy to request the rekey service for your home. We hope that your next experience with us will go just as quickly and easily.

May. 28th, 2021

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Valerie M Upper Darby, PA

Provides reasonable service at a fair price, along with quality vendors

3 years ago

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Tony S Los Angeles, CA

Timely response, reliable and affordable

3 years ago

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Reply from American Home Shield

Hi Tony,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Brian Carlson Apache Junction, AZ

They are friendly and take care of business

3 years ago

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Reply from American Home Shield

Brian, thank you very much for such positive feedback. We are happy to hear you found our agents to be fiendly and that your serive needs were met. We look forward to taking care of your future service needs as well.

May. 28th, 2021

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K. Conyers Jonesboro, GA

They responded to my request quickly and fixed the problem.

3 years ago

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Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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D Goode Baltimore, MD

Excellent service and workers provided every time.

3 years ago

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Reply from American Home Shield

Hi D Goode,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Barbara W. Union City, GA

Service was prompt. The technician was professional and fixed the issue.

3 years ago

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Alex Loutchaninoff Humble, TX

Fixed the issue and were quick to respond.

3 years ago

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Reply from American Home Shield

Alex, thank you for your review. We are very happy to hear your issue was resolved quickly. We will do our best to address any future issues with the same quality of service.

May. 28th, 2021

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Danielle Copeland Jacksonville, FL

I like the service and the time it takes

3 years ago

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Reply from American Home Shield

Danielle, thank you for taking time to write a review. We are very happy to hear that you are pleased with our service. We will aim to provide you with the same level of service in the future.

May. 28th, 2021

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James Fownes Apopka, FL

They send out incompetent contractors that often don’t do the job correctly and use inferior parts

3 years ago

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Reply from American Home Shield

Hi James,
Thank you for making us aware of your most recent service experience with an AHS contractor. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Terry Gaithersburg, MD

not bad but not great either. web site does not have complete information on open calls.

3 years ago

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Ramona Pummell Hillsboro, OH

It doesn't take long for someone to call

3 years ago

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Reply from American Home Shield

Ramona, thank you for your feedback. We understand that our members time is very valuable and are glad to hear you were contacted in a timely manner. We look forward to providing you with prompt and reliable service in the future.

May. 28th, 2021

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Robin Hidrogo Springtown, TX

Quick response and reliable and knowledgeable repairman.

3 years ago

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Reply from American Home Shield

Hi Robin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Wannaporn Tanno Clarksville, MD

Quick response, good advise and great services.

3 years ago

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Reply from American Home Shield

Hi Wannapor,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 27th, 2021