American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Katherine H. Reston, VA

They have been there to help when needed

4 years ago

Reply from American Home Shield

Hi Katherine. We are so excited to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 6th, 2021

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Verified Customer

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James Sparks, NV

They have the worst customer service call center. Nothing gets fixed. Takes days to get anyone out for anything with their network.

4 years ago

Reply from American Home Shield

Hi James. I am really sorry to hear that you have not been pleased with the service we provide. I would be happy to speak with you to see if there is an issue I may assist you with resolving.

Jul. 6th, 2021

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Verified Customer

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Julius E Bradley New Castle, DE

They responded to my problem within hours.

4 years ago

Reply from American Home Shield

Hi Julius. it is really wonderful to hear that you got a response in hours. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 6th, 2021

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Verified Customer

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terje floysand Brainerd, MN

they said they would call about a buy out in 24 to 48 hrs its been over a week no call, I called back got the same response as before

4 years ago

Reply from American Home Shield

Hi Terje. I am very sorry tohear that you did not receive the call you were expecting. I would be happy to speak with you and assist with resolving this issue.

Jul. 6th, 2021

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Verified Customer

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Dot Highberg Cypress, TX

They were very quick, courteous and caring of our problem.

4 years ago

Reply from American Home Shield

Hi Dot. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 6th, 2021

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Verified Customer

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Felix villanueva La Grange, TX

Very professional and care about their customers

4 years ago

Reply from American Home Shield

Hi Felix. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Jul. 6th, 2021

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Verified Customer

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Pamela Cole Stone Mountain, GA

Very Timely and Professional. Very Dependable

4 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please contine to let us know how we are doing. Thank you for trusting AHS as your warranty company.

Jul. 6th, 2021

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Verified Customer

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Trena M Merrillville, IN

You have to pay first online for an oncall service. I experienced a company that did not show up for repair.

4 years ago

Reply from American Home Shield

Hi Trena. Thank you for letting us know about your AHS experience. I am sorry to hear that no one showed for the service repair. I would be happy to speak with you to try and resolve this issue.

Jul. 6th, 2021

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Verified Customer

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Nancy Duluth, GA

Dependable and fairly easy to get service scheduled.

4 years ago

Reply from American Home Shield

Hi Nancy,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 9th, 2021

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Verified Customer

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Veronica Routier Belleville, IL

Dependable and professional when call for service

4 years ago

Reply from American Home Shield

Hi Veronica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Judy Mitchel Wichita Falls, TX

Did not follow through on an air conditioner. Repairs cost us $225 & still was not fixed. A very bad experience. We dropped HS

4 years ago

Reply from American Home Shield

Hi Judy. I am very sorry to hear that the problem with your air conditioning has not been resolved. I can see why this would be frustrating. I would be happy to speak with you and assist with a resolution.

Jul. 16th, 2021

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Verified Customer

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George Howell Vallejo, CA

Do what they say of timeliness and thoroughness

4 years ago

Reply from American Home Shield

Hi George,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 7th, 2021

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Verified Customer

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J Cruce Suches, GA

Ease of scheduling service & response time is quick

4 years ago

Reply from American Home Shield

Hi J Cruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Carol Christenson Penn Valley, CA

Easy to work with the assigned contractor.

4 years ago

Reply from American Home Shield

Hi Carol,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Gomes Lisa Las Vegas, NV

Excellent service and great a home warranty policy

4 years ago

Reply from American Home Shield

Hi Gomes,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 7th, 2021

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Verified Customer

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Mary Goodyear, AZ

Fast response and great results low monthly payment

4 years ago

Reply from American Home Shield

Hi Mary,
We appreciate your feedback and hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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William Morgan Piedmont, OK

Fast response time. Company sent was on time and courteous

4 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Felicia Smith Dawsonville, GA

Fast service and no fuss repair. Ease of finding someone in timely fashion.

4 years ago

Reply from American Home Shield

Hi Felicia,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2021

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Verified Customer

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Kelli Montgomery Granbury, TX

Fixed everything I have filed a claim for

4 years ago

Reply from American Home Shield

Hi Kelli,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 7th, 2021

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Verified Customer

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Stacy Holly Advance, NC

Friendly, knowledgeable, and quick. Would recommend.

4 years ago

Reply from American Home Shield

Hi Stacy,
We appreciate your feedback and hope you continue to enjoy the friendly and knowledgeable service that AHS provides!

Jul. 9th, 2021

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Verified Customer

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Charlotte Jodene Finch Carson City, NV

good follow through and great contractors

4 years ago

Reply from American Home Shield

Hi Charlotte,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Jan Simon Tacoma, WA

Good follow through, good vendors, good value for gist

4 years ago

Reply from American Home Shield

Hi Jan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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CHARLES DANIELS Durham, NC

Good service.outstanding and trustworthy.

4 years ago

Reply from American Home Shield

Hi Charles. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service you can trust in. We want you to know you can always count on AHS as your home warranty company.

Jul. 9th, 2021

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Verified Customer

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Michael Durant Tucson, AZ

Great coverage and timely service. Electronic

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Zane Liberty Hill, TX

Great service, fast and prompt, hard working!

4 years ago

Reply from American Home Shield

Hi Zane,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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Andrew Las Vegas, NV

Had AHS for about 8 years and have had good service,good coverage

4 years ago

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Verified Customer

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Hanna Laurel, MD

Heat pump repair- won't replace it even though there's been numerous repair calls n complaints aints.

4 years ago

Reply from American Home Shield

Hi Hanna,
Thank you for bringing the heat pump service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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George L Perez Norfolk, VA

Helpful, excellant service and great customer service

4 years ago

Reply from American Home Shield

Hi George. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 7th, 2021

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Verified Customer

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Kimberly Dils Hilton Head Island, SC

I always receive great coverage and timely service!

4 years ago

Reply from American Home Shield

Good morning Kimberly,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Lauren Sielski Leesburg, FL

I had an issue in less then 30 days of service and the continued to argue with me for more then 2 weeks.

4 years ago

Reply from American Home Shield

Hi Lauren,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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lee grammer Apple Valley, CA

Just always on time and helpful and dependable

4 years ago

Reply from American Home Shield

Hi Lee. Thank you for your review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for truting AHS.

Jul. 7th, 2021

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Verified Customer

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C Graham Fort Collins, CO

Most of the time the issue is handled in a reasonable amount of time

4 years ago

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Verified Customer

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Jose Jasso Houston, TX

Most of their contractors are great. One did cause considerable damage to our house.

4 years ago

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Verified Customer

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Bruce Frank Las Vegas, NV

My ac has been out for 3+ weeks in 110 heat. Sent out 2 different companies still not fixed. Cannot talk to anyone who seems to care.

4 years ago

Reply from American Home Shield

Hi Bruce. I am sorry to hear that you air has been out for over 3 weeks. We know how important it is to have your air working properly. I would be happy to speak with to try and resolve this matter.

Jul. 8th, 2021

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Verified Customer

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Pamela Lippelt Daytona Beach, FL

No long wait this time. Service tech very professional

4 years ago

Reply from American Home Shield

Hi Pamela,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Mike Alvarez Bakersfield, CA

Once I get through the call center they are great.

4 years ago

Reply from American Home Shield

Hi Mike. We are so pleased to hear that you have been satisfied with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Jul. 7th, 2021

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Verified Customer

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G landrau Enterprise, AL

Our problem was immediately taken care of

4 years ago

Reply from American Home Shield

Hi G. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 7th, 2021

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Verified Customer

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Phil Ryan Shasta Lake, CA

Prompt contact, work done correctly, problem solved

4 years ago

Reply from American Home Shield

Hi Phil. Thank you for taking time to write a review. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Jul. 7th, 2021

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Verified Customer

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Ron Davis Winston-Salem, NC

prompt service, easy access to website and price

4 years ago

Reply from American Home Shield

Hi Ron. Thank you for your positive review. We are so excited to hear about the prompt service you were provided. We are glad you are able to use the website with ease. We hope you continue to use and enjoy your warranty coverage.

Jul. 7th, 2021

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Verified Customer

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Barbara Brassart-Marianno Rathdrum, ID

prompt service, very professional, problem resolved

4 years ago

Reply from American Home Shield

Good morning Barbara,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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James Haynes Oklahoma City, OK

Quick responce quick resolution. Very easy to work with

4 years ago

Reply from American Home Shield

Hi James. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Jul. 7th, 2021

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Verified Customer

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Yogeshkumar More Littleton, CO

Quick service, excellent support , trustworthy

4 years ago

Reply from American Home Shield

Hi Yogeshkumar,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 7th, 2021

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Verified Customer

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Patricia Houston Pikesville, MD

Reasonably priced, knowledgeable contractors

4 years ago

Reply from American Home Shield

Hi Patricia. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Jul. 7th, 2021

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Verified Customer

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Candace Marietta, GA

Received great service in a timely and professional manner.

4 years ago

Reply from American Home Shield

Hi Candace,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Scott Porter Missouri City, TX

Response time for appointments and repairs is really fast!

4 years ago

Reply from American Home Shield

Hi Scott,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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S.O. Spring, TX

Responsive. Easy to use. Appointment set easily.

4 years ago

Reply from American Home Shield

Hi an thank you for taking time to write a review. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 7th, 2021

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Verified Customer

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KATO COOKS Walnut, CA

Seamless utility, generally competent contractors.

4 years ago

Reply from American Home Shield

Hi Kato. We are so happy to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Jul. 7th, 2021

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Verified Customer

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Mary Jordan Shreveport, LA

Services very timely and professional on all levels.

4 years ago

Reply from American Home Shield

Hi Mary,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Christina S Matt McEwen, TN

AHS has been professional and prompt in their service.

4 years ago

Reply from American Home Shield

Hi Christina,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Anonymous Louisville, KY

Best value for the money. Timely service calls.

4 years ago

Reply from American Home Shield

Hello and thank you for your review. We are very pleased to hear you are fidning the value in the coverage we offer. Thank you for choosing AHS as your home warranty company.

Jul. 7th, 2021

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