American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Andrea Miles Isanti, MN

For the money paid I feel like you came up with more reasons not to pay for something than to cover it

4 years ago

Reply from American Home Shield

Hi Andrea. Thank you for your feedback. We want you to see the value in the coverage we offer. I would be happy to speak with you to address your concerns.

Jul. 20th, 2021

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Verified Customer

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Avelina Saavedra San Bernardino, CA

AHS contracts with reliable and efficient contractors.

4 years ago

Reply from American Home Shield

Hi Avelina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with reliable and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Carolyn Dickman Portland, OR

Prompt response with skilled technicians.

4 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Frances Disla Dallas, TX

Because they were very professional and kind.

4 years ago

Reply from American Home Shield

Hi Frances,
We appreciate your feedback and hope you continue to enjoy AHS!

Jul. 9th, 2021

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Verified Customer

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G.Adams Bedford, OH

I can rely on Home Shield to get the jobs done quickly.

4 years ago

Reply from American Home Shield

Hi G. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Jul. 9th, 2021

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Verified Customer

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Todd Madding Granger, IN

so far the coverage has been exactly as advertised.

4 years ago

Reply from American Home Shield

Hi Todd. We appreciate your feedback. We want our members to know they can trust in the coverage we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 7th, 2021

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Verified Customer

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Peggy Wacsser Boerne, TX

Technicians they send are always top notch.

4 years ago

Reply from American Home Shield

Hi Peggy,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the techs we provide!

Jul. 7th, 2021

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Verified Customer

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Carl Zampino Land O Lakes, FL

The gentlemen was very professional and did a good job. P

4 years ago

Reply from American Home Shield

Hi Carl,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Krishna Kunnath Livermore, CA

The tech came in time and fixed the problem immediately

4 years ago

Reply from American Home Shield

Hi Krishna,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the techs we provide!

Jul. 7th, 2021

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Verified Customer

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Mary K Padilla Modesto, CA

The warranty is too limited. Also the $75.00 service isn't applied to services rendered.

4 years ago

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Verified Customer

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Derika Alexander Charlotte, NC

There was a short wait time for AHM to approve the claim.

4 years ago

Reply from American Home Shield

Hi Derika. We know how valuable your time is. We are very happy to hear that there was a short wait time for your repair to be approved. Thank you for trusting AHS as your warranty company.

Jul. 7th, 2021

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Verified Customer

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Alora McLeod Edmond, OK

there's usually at least a day or two or more wait for vendor to come out to service problem

4 years ago

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Verified Customer

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Jennifer Piegols Salisbury, MD

They are quick and helpful when resolving issues.

4 years ago

Reply from American Home Shield

Hi Jennifer,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Matth3w

They are truthful. Explains policy correctly.

4 years ago

Reply from American Home Shield

Hi Matthew. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your policy was explained to you correctly and to your satisfaction. Thank you for trusting AHS.

Jul. 6th, 2021

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Verified Customer

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Gregory L Boggs Chicago, IL

They came out right away and fixed the problem

4 years ago

Reply from American Home Shield

Hi Gregory. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 6th, 2021

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Verified Customer

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K lim Issue, MD

They have always handled my concerns quickly

4 years ago

Reply from American Home Shield

Hi Klim. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jul. 6th, 2021

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Verified Customer

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Lennie Nellman Pleasant Hill, CA

They have always responded fast and courteously to my calls

4 years ago

Reply from American Home Shield

Hi Lennie. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 6th, 2021

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Verified Customer

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Katherine H. Reston, VA

They have been there to help when needed

4 years ago

Reply from American Home Shield

Hi Katherine. We are so excited to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 6th, 2021

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Verified Customer

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James Sparks, NV

They have the worst customer service call center. Nothing gets fixed. Takes days to get anyone out for anything with their network.

4 years ago

Reply from American Home Shield

Hi James. I am really sorry to hear that you have not been pleased with the service we provide. I would be happy to speak with you to see if there is an issue I may assist you with resolving.

Jul. 6th, 2021

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Verified Customer

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Julius E Bradley New Castle, DE

They responded to my problem within hours.

4 years ago

Reply from American Home Shield

Hi Julius. it is really wonderful to hear that you got a response in hours. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 6th, 2021

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Verified Customer

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terje floysand Brainerd, MN

they said they would call about a buy out in 24 to 48 hrs its been over a week no call, I called back got the same response as before

4 years ago

Reply from American Home Shield

Hi Terje. I am very sorry tohear that you did not receive the call you were expecting. I would be happy to speak with you and assist with resolving this issue.

Jul. 6th, 2021

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Verified Customer

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Dot Highberg Cypress, TX

They were very quick, courteous and caring of our problem.

4 years ago

Reply from American Home Shield

Hi Dot. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 6th, 2021

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Verified Customer

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Felix villanueva La Grange, TX

Very professional and care about their customers

4 years ago

Reply from American Home Shield

Hi Felix. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Jul. 6th, 2021

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Verified Customer

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Pamela Cole Stone Mountain, GA

Very Timely and Professional. Very Dependable

4 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please contine to let us know how we are doing. Thank you for trusting AHS as your warranty company.

Jul. 6th, 2021

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Verified Customer

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Trena M Merrillville, IN

You have to pay first online for an oncall service. I experienced a company that did not show up for repair.

4 years ago

Reply from American Home Shield

Hi Trena. Thank you for letting us know about your AHS experience. I am sorry to hear that no one showed for the service repair. I would be happy to speak with you to try and resolve this issue.

Jul. 6th, 2021

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Verified Customer

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Nancy Duluth, GA

Dependable and fairly easy to get service scheduled.

4 years ago

Reply from American Home Shield

Hi Nancy,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 9th, 2021

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Verified Customer

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Veronica Routier Belleville, IL

Dependable and professional when call for service

4 years ago

Reply from American Home Shield

Hi Veronica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Judy Mitchel Wichita Falls, TX

Did not follow through on an air conditioner. Repairs cost us $225 & still was not fixed. A very bad experience. We dropped HS

4 years ago

Reply from American Home Shield

Hi Judy. I am very sorry to hear that the problem with your air conditioning has not been resolved. I can see why this would be frustrating. I would be happy to speak with you and assist with a resolution.

Jul. 16th, 2021

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Verified Customer

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George Howell Vallejo, CA

Do what they say of timeliness and thoroughness

4 years ago

Reply from American Home Shield

Hi George,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 7th, 2021

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Verified Customer

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J Cruce Suches, GA

Ease of scheduling service & response time is quick

4 years ago

Reply from American Home Shield

Hi J Cruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Carol Christenson Penn Valley, CA

Easy to work with the assigned contractor.

4 years ago

Reply from American Home Shield

Hi Carol,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Gomes Lisa Las Vegas, NV

Excellent service and great a home warranty policy

4 years ago

Reply from American Home Shield

Hi Gomes,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 7th, 2021

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Verified Customer

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Mary Goodyear, AZ

Fast response and great results low monthly payment

4 years ago

Reply from American Home Shield

Hi Mary,
We appreciate your feedback and hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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William Morgan Piedmont, OK

Fast response time. Company sent was on time and courteous

4 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Felicia Smith Dawsonville, GA

Fast service and no fuss repair. Ease of finding someone in timely fashion.

4 years ago

Reply from American Home Shield

Hi Felicia,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2021

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Verified Customer

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Kelli Montgomery Granbury, TX

Fixed everything I have filed a claim for

4 years ago

Reply from American Home Shield

Hi Kelli,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 7th, 2021

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Verified Customer

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Stacy Holly Advance, NC

Friendly, knowledgeable, and quick. Would recommend.

4 years ago

Reply from American Home Shield

Hi Stacy,
We appreciate your feedback and hope you continue to enjoy the friendly and knowledgeable service that AHS provides!

Jul. 9th, 2021

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Verified Customer

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Charlotte Jodene Finch Carson City, NV

good follow through and great contractors

4 years ago

Reply from American Home Shield

Hi Charlotte,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Jan Simon Tacoma, WA

Good follow through, good vendors, good value for gist

4 years ago

Reply from American Home Shield

Hi Jan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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CHARLES DANIELS Durham, NC

Good service.outstanding and trustworthy.

4 years ago

Reply from American Home Shield

Hi Charles. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service you can trust in. We want you to know you can always count on AHS as your home warranty company.

Jul. 9th, 2021

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Verified Customer

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Michael Durant Tucson, AZ

Great coverage and timely service. Electronic

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Zane Liberty Hill, TX

Great service, fast and prompt, hard working!

4 years ago

Reply from American Home Shield

Hi Zane,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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Andrew Las Vegas, NV

Had AHS for about 8 years and have had good service,good coverage

4 years ago

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Verified Customer

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Hanna Laurel, MD

Heat pump repair- won't replace it even though there's been numerous repair calls n complaints aints.

4 years ago

Reply from American Home Shield

Hi Hanna,
Thank you for bringing the heat pump service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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George L Perez Norfolk, VA

Helpful, excellant service and great customer service

4 years ago

Reply from American Home Shield

Hi George. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 7th, 2021

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Verified Customer

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Kimberly Dils Hilton Head Island, SC

I always receive great coverage and timely service!

4 years ago

Reply from American Home Shield

Good morning Kimberly,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Lauren Sielski Leesburg, FL

I had an issue in less then 30 days of service and the continued to argue with me for more then 2 weeks.

4 years ago

Reply from American Home Shield

Hi Lauren,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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lee grammer Apple Valley, CA

Just always on time and helpful and dependable

4 years ago

Reply from American Home Shield

Hi Lee. Thank you for your review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for truting AHS.

Jul. 7th, 2021

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Verified Customer

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C Graham Fort Collins, CO

Most of the time the issue is handled in a reasonable amount of time

4 years ago

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Verified Customer

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Jose Jasso Houston, TX

Most of their contractors are great. One did cause considerable damage to our house.

4 years ago

American Home Shield Reviews