American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Gary Kennewick, WA

Get my Heating And Cooling fixed as neeeded

5 years ago

Reply from American Home Shield

Hi Gary,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Glenn Lewis College Station, TX

Good service, good contractors, would recommend

5 years ago

Reply from American Home Shield

Hi Glenn,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage and contractors we provide!

Jul. 21st, 2021

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Verified Customer

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Gracie L Robinson

Technician are professional and friendly that know how to fix all items

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Gracie,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Hyacinth Facey Palmer Gwynn Oak, MD

My experience with AHS is great...timely and professional service.

5 years ago

Reply from American Home Shield

Hi Hyacinth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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James E Drounett

Fast response and very understanding. Very professional.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

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Verified Customer

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Jerry grondziak Goodspring, TN

Quick and easy friendly and knowledgable. We are very happy

5 years ago

Reply from American Home Shield

Hi Jerry,
We are glad to hear about your AHS experience and the ease of use that it has provided. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2021

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Verified Customer

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Jessica Badenochq Van Nuys, CA

Customer service did not try to work with me at all. Just kept saying the same thing over and over. My issue has not been resolved.

5 years ago

Reply from American Home Shield

Hi Jessica,
Thank you for bringing your most recent issues to our attention. I would be glad to speak with you to reach a resolution.

Jul. 23rd, 2021

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Verified Customer

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Joanne Sandoval Laredo, TX

Awful not worth having.. they give you the run around for everything.. make you wait for ever to fix something.. waiting time about 3 to 4 weeks.

5 years ago

Reply from American Home Shield

Hi Joanne. Thank you for letting us know about your experience. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 23rd, 2021

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Verified Customer

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Joanne Thompson Las Vegas, NV

They responded quickly and settled my problem

5 years ago

Reply from American Home Shield

Hi Joanne. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so quickly and effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 22nd, 2021

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Verified Customer

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Jordan Wichita, KS

Amazing awesome outstanding easy highly recommend

5 years ago

Reply from American Home Shield

Hi Jordan,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Katia Drabousky Norristown, PA

I like the contractor's sent to fix the problem

5 years ago

Reply from American Home Shield

Hi Katia. Thank you for your positive review. We are very happy to hear that you are pleased with the service contractors. We always want you to know you can count on us. Thank you for choosing AHS.

Jul. 21st, 2021

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Verified Customer

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Kenneth L Bridewell Independence, KY

they need to follow up with the problem i been trying yo get hot water for two weeks

5 years ago

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Verified Customer

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L B Katy, TX

Very professional ! On time and efficient !

5 years ago

Reply from American Home Shield

Hi LB,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Linda Chevalier Troup, TX

I've used them for a/c and plumbing so far and have been pleased with service.

5 years ago

Reply from American Home Shield

Hi Linda,
We hope you continue to enjoy American Home Shiedl!

Jul. 27th, 2021

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Verified Customer

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Linda Johnson Stockton, CA

Awesome, great service and very professional and prompt

5 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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M Hill Knightdale, NC

Prompt, pleasant, professional, neat, fixed problem

5 years ago

Reply from American Home Shield

Hi M Hill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Margaret Babcock Melbourne Beach, FL

They covered my AC repair as advertised.

5 years ago

Reply from American Home Shield

Hi Margaret,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Margaret Strayer Ponte Vedra Beach, FL

Repairs were made quickly and satisfactorily.

5 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Mark Hayes Grimes, IA

Always pleasant and very quick to respond!

5 years ago

Reply from American Home Shield

Hi Mark. We truly appreciate your time to provide a positive review. We do our best to provide our members with prompt and reliable service. Thank you for trusting AHS.

Jul. 21st, 2021

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Verified Customer

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Mark Torres Lubbock, TX

Fast response, technicians were on time, professional

5 years ago

Reply from American Home Shield

Hi Mark,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Martha

Excellent- the service time is very good.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Martha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2021

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Verified Customer

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Mary Regina Scialo Vero Beach, FL

The staff are very courteous and professional and friendly

5 years ago

Reply from American Home Shield

Hi Mary. We are so excited to know that you have had good experiences when reaching our agents for assistance. We value your opinion and can't wait to provide you with this same quality of service for your next repair need.

Jul. 21st, 2021

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Verified Customer

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Onmd llc

Great appeciate the service and response

5 years ago

Reply from American Home Shield

Hi Onmd. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 21st, 2021

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Verified Customer

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Oretha Roland Bakersfield, CA

Filed a claim and they were 100% on spot!

5 years ago

Reply from American Home Shield

Hi Oretha. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.

Jul. 21st, 2021

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Verified Customer

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Pauline Braswell Minneapolis, MN

Very happy with the.service people sent to inspect what needed to be done.

5 years ago

Reply from American Home Shield

Hi Pauline,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2021

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Verified Customer

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Alexis Yee-Garcia Sacramento, CA

Fast response time and great service partners so far.

5 years ago

Reply from American Home Shield

Hi Alexis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Anthony Papantonio Jamestown, NC

ITs a good company but trying to call in a problem is a little problemsome

5 years ago

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Verified Customer

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Arif Jalil Fishers, IN

Overall ok. Tech has to come twice. First time he fixed it, but it was not properly address.

5 years ago

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Verified Customer

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Barbara Gallagher Green Cove Springs, FL

Excellent they were professional, pleasant knowledgeable

5 years ago

Reply from American Home Shield

Hi Barbara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 21st, 2021

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Verified Customer

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Bettye Napier Tampa, FL

always on time techs.know what they are doing .pleasant

5 years ago

Reply from American Home Shield

Goodevening Bettye,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

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Verified Customer

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David Davenport, IA

Responded and replaced faulty air conditioning unit

5 years ago

Reply from American Home Shield

Hi David. Thank you for taking time to review your repair experience. We are so happy to hear that your issue was resolved with your air conditioning. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 20th, 2021

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Verified Customer

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Scott Fort Mill, SC

Every time I call my issues get resolved.

5 years ago

Reply from American Home Shield

Hi Scott. We are so happy that your issues are resovled to your satisfaction when you call. We want you to know you can trust AHS to handle your home repair needs with care. We can't wait to take care of your next repair with the same level of great service.

Jul. 20th, 2021

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Verified Customer

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Gerry Schlitz Rome, GA

AHS reos are courteous, helpful and eagervto help

5 years ago

Reply from American Home Shield

Hi Gerry. Thank you so much for your positive review. We truly appreciate your time in letting us know how we are doing. Thank you for trusting AHS to take care of your home repair needs.

Jul. 20th, 2021

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Verified Customer

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West Monroe, WA

My claims are handled quickly and professionally

5 years ago

Reply from American Home Shield

Hi West. Thank you for your time in letting us know how we are doing. We always want to do our best to provide prompt and efficient service for our members. Thank you for trusting American Home Shield to do that for you.

Jul. 13th, 2021

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Verified Customer

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Peyton Benson League City, TX

Appliance got replaced in a reasonable time

5 years ago

Reply from American Home Shield

Thank you, Peyton. We appreciate you taking time to let us know about the experience with your applaince. Thank you for choosing AHS as your home warranty company.

Jul. 13th, 2021

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Verified Customer

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Robert Mesa, AZ

So far so good speedy response and great service

5 years ago

Reply from American Home Shield

Hi Robert. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 14th, 2021

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Verified Customer

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Barbara Bruden Paragould, AR

I love how repairing items in my home is affordable!

5 years ago

Reply from American Home Shield

Hi Barbara. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. Thank you for trusting AHS.

Jul. 14th, 2021

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Verified Customer

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Bradley A Fields Hamilton, VA

The contractor assigned did not show up but marked the job as complete and American Home Shield did not reschedule the appointment

5 years ago

Reply from American Home Shield

Hi Bradley. Thank you for taking time to let us know about the experience you had with your repair appointment. I am sorry to hear the technician did not show up. I would be happy to speak with you and assist with getting this issue resolved.

Jul. 16th, 2021

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Verified Customer

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Beverly Collins Toledo, OH

Have always sent good, reputable service people.

5 years ago

Reply from American Home Shield

Hi Beverly. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences and the service contractors. We look forward to providing you with a great experience for your next repair need.

Jul. 14th, 2021

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Verified Customer

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Christina Burggraf Humble, TX

Timely repairs, ease of scheduling around our busy days.

5 years ago

Reply from American Home Shield

Hi Christina. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jul. 14th, 2021

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Verified Customer

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C Bradshaw Franklin, VA

Coverage is good. Sometimes it takes too long to get a contractor to come

5 years ago

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Verified Customer

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Douglas K. DeFratus Corpus Christi, TX

How I don't have to fight them to get repairs done.

5 years ago

Reply from American Home Shield

Hi Douglas. We appreciate your feedback. Your opinion is valued. We are here to take the hassle out of home repair needs and we look forward to providing you excellent service again in the future.

Jul. 14th, 2021

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Verified Customer

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Frank Arnone Greenville, SC

Quick and efficient. Easy access to their website

5 years ago Edited January 10, 2024

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Verified Customer

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Francesco Upland, CA

Good customer service and good prompt service

5 years ago

Reply from American Home Shield

Hi Francesco. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 14th, 2021

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Verified Customer

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JAMES FISHER Surprise, AZ

Super easy to use. Technician come with 24 to 48 hours.

5 years ago

Reply from American Home Shield

Hi James. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 14th, 2021

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Verified Customer

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Jim Skorheim Laguna Niguel, CA

Responsiveness. No areas of potential improvement noted.

5 years ago

Reply from American Home Shield

Hi Jim. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 14th, 2021

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Verified Customer

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Joseph Bullock North Richland Hills, TX

Fast repairs very good service repairmen and on time

5 years ago

Reply from American Home Shield

Thank you, Joseph. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repair needs. Thank you for trusting AHS to do that for you.

Jul. 13th, 2021

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Verified Customer

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Joe Hamilton Lewisville, TX

Your service is good and the vendors you provide are typically excellent.

5 years ago

Reply from American Home Shield

Hi Joe,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Kate Robbins Brighton, MI

They are very responsive but sometimes it takes a little while to get service.

5 years ago

Reply from American Home Shield

Hi Kate,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Isom Johnson Fontana, CA

I don't like the service because when major damage happens in my home the cost is not fully covered for the work

5 years ago

Reply from American Home Shield

Hello Isom. I do hate to hear that you are not happy with the service we are providing. I would be happy to speak with you regarding your coverage and see how I may assist you with a resolution.

Jul. 15th, 2021

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