American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Elgrie Hurd Jr Manteca, CA

They always follow up to make sure everything is OK

5 years ago

Reply from American Home Shield

Hi Elgrie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

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Verified Customer

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Donna J Reed Apache Junction, AZ

Fast and friendly. Always follows up. Very reliable. They know their business.

5 years ago

Reply from American Home Shield

Hi Donna. We are so happy to hear about your positive experiences. We always want you to know you can count on AHS to take care of your home warranty repair needs. Thank you for trusting AHS.

Aug. 13th, 2021

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Verified Customer

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Debra Shuster Niles, MI

Most of the time, when called, someone comes out in a timely manner.

5 years ago

Reply from American Home Shield

Hi Debra. Thank you for your review. We strive to provide dependable service you can count on. We are happy tohear that you have been pleased with most of the service you have received. We look forward to providing you with even better experiences in the future.

Aug. 13th, 2021

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Verified Customer

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Danny S McInnis Burnet, TX

Needed my AC fixed. It was fixed in a timely manner.

5 years ago

Reply from American Home Shield

Good morning Danny,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

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Verified Customer

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Earle Timmins Bradenton, FL

Easy to place a service call and everything handled quickly

5 years ago

Reply from American Home Shield

Hi Earle,
Thank you for your feedback!

Aug. 10th, 2021

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Verified Customer

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James H Holdener Ashburn, VA

Communication between the contractor and homeowners is poor as they have to go through Homeshield every time. Resulting in poor service.

5 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Eugene Dallas, TX

Outstanding response and professionalism.

5 years ago

Reply from American Home Shield

Hi Eugene,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

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Verified Customer

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John Gracyk Prescott Valley, AZ

Efficient , quick response, easy process

5 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Sarah Plummer Streetman, TX

very prompt, professional and gets the problem resolved

5 years ago

Reply from American Home Shield

Good morning Sarah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Kim Campbell Ames, IA

Handled my problem and saved me some money.

5 years ago

Reply from American Home Shield

Hi Kim. Thank you for your 5 star rating. It is great to know that your repair need was handled with ease. We hope that you contine to find the value in the coverage we offer. Thank you for choosing AHS.

Aug. 10th, 2021

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Verified Customer

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Will Kuhlman Bartow, FL

Great communication and excellent service

5 years ago

Reply from American Home Shield

Hi Will,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Karen Wallace Middletown, DE

They were very nice and on time. Work was done in a matter of minutes.

5 years ago

Reply from American Home Shield

Hi Karen. Thank you for your positive review. It is great to know that your repair needs were taken care of promptly and efficiently. Thank you for choosing AHS as your home warranty company.

Aug. 13th, 2021

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Verified Customer

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LAVERNE MINTER Washington, DC

Always sends good companies to perform repairs.

5 years ago

Reply from American Home Shield

Hi Laverne,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

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Verified Customer

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Lourdes Bonita, CA

Prompt service , polite customer service

5 years ago

Reply from American Home Shield

HI Lourdes,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Loretta Beasley Brandon, MS

The best! Quick service and exactly as advertised

5 years ago

Reply from American Home Shield

Hi Loretta. Thank you for telling us about your service experience. We strive to provide you with prompt and reliable service. We so happy that you are enjoying your coverage with AHS.

Aug. 10th, 2021

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Verified Customer

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Tina Robinson Fredericksburg, VA

Easy working with the associates and the vendors.

5 years ago

Reply from American Home Shield

Hi Tina,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

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Verified Customer

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Mary Hesidence Dawsonville, GA

Continuous effort to help fix my air conditioner

5 years ago

Reply from American Home Shield

Hi Mary,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

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Verified Customer

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Matthew Dudley Pleasant Hill, IA

They are always helpful if I have to call them

5 years ago

Reply from American Home Shield

Hi Matthew. We are so glad that you took time to write a review. It is our goal to prvide you with service you can count on. Thank you for choosing AHS to take the hassle out of your home repair needs.

Aug. 10th, 2021

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Verified Customer

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Michael Cardillo Shelbyville, IN

Poor customer service. Difficulty in speaking to a live English speaking person. I don't feel valued as a customer

5 years ago

Reply from American Home Shield

Hi Michael. I am sorry to hear that your repair needs were not met. We are here to address your concerns. I would be happy to speak with you to further address this matter.

Aug. 11th, 2021

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Verified Customer

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Olivia Mesa, AZ

Air conditioning got fixed. It was great

5 years ago

Reply from American Home Shield

Hi Olivia. We are so happy that you repair need was resolved to your satisfaction. We can't wait to work with you again. Thank you for trusting AHS.

Aug. 10th, 2021

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Verified Customer

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Sandra Houston, TX

Great, fantastic, good service. Bradley the greatest

5 years ago

Reply from American Home Shield

Hi Sandra. It's great to hear that you are pleased with the service provided. Thank you for choosing AHS as your home warranty company. Please contine to let us know how we are doing.

Aug. 10th, 2021

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Verified Customer

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Patricia Moore Jackson, MS

My experience with AHS is been very good. The companies are very professional.

5 years ago

Reply from American Home Shield

Hi Patricia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

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Verified Customer

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Bradley Nasiff San Diego, CA

Easy to use and quick response for the service we required

5 years ago

Reply from American Home Shield

Hi Bradley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 9th, 2021

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Verified Customer

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Veronica stowe Lancaster, CA

Easy with app and fast service. Good contractors.

5 years ago

Reply from American Home Shield

Hi Veronica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 9th, 2021

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Verified Customer

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David Stiner Zillah, WA

The customer service is great! Also, it is easy to submit a work order online.

5 years ago

Reply from American Home Shield

Hi David. Thank you for letting us know about the great experience you have had and we are so happy that you have been able to request service on line with ease. We look forward to providing you with great service for you rnext repair need as well.

Aug. 10th, 2021

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Verified Customer

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Jeffrey L Reises Bradenton, FL

The plumber came right on time and fixed the leak

5 years ago

Reply from American Home Shield

Hi Jeffrey. We know how important your time is so we strive to provide you with prompt and dependable service. We are so happy that you let us know how pleased you were with your service experience. Thank you for choosing AHS.

Aug. 9th, 2021

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Verified Customer

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James Joseph Belleville, IL

very quick to respond to replacing the frig. Unbelievable.

5 years ago

Reply from American Home Shield

Hi James. It is great to know that you were pleased with the response time for replacing your refrigerator. We look forward to taking care of your next repair need to you satisfaction as well.
Thank you for trusting AHS.

Aug. 9th, 2021

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Verified Customer

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Shelley Astoria, OR

Great website and response time to request

5 years ago

Reply from American Home Shield

Hi Shelley,
Thank you for your feedback! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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steve oaxaca Fresno, CA

Promt and knowledgeable. Friendly and speaking clearly

5 years ago

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Thom Sopcich Henderson, NV

Excellent service and quick response to garage door

5 years ago

Reply from American Home Shield

Hi Thom,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Aug. 3rd, 2021

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Verified Customer

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Vyvyca Walker Whiteland, IN

I like that they quickly find contractors to fix my problems.

5 years ago

Reply from American Home Shield

Hi Vyvyca. Thank you for taking time to rate your home warranty experience. We are happy to hear that you are pleased with the response time of the contractors. We welcome your
feedback. Please continue to let us know how we are doing.

Aug. 5th, 2021

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Verified Customer

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Tyler Brown Wichita Falls, TX

Horrible. Got a service contractor who came out and then never answered my calls or put in repair diagnosis and all I was told was to wait.

5 years ago

Reply from American Home Shield

Hi Tyler. Thank you for letting us know about your service experience. We are here to address your concerns. I would be happy to speak with you further to assist with a resolution to this issue.

Aug. 4th, 2021

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Verified Customer

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Andrew Fayetteville, NC

Easy, prompt, and convenient! Would recommend!

5 years ago

Reply from American Home Shield

Hi Andrew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Beth Andersen-phillips Jensen Beach, FL

Prompt, repaired problem correctly, courtesy

5 years ago

Reply from American Home Shield

Hi Beth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2021

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Verified Customer

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Cassandra Rosenberg, TX

They were available to assist and answer my questions.

5 years ago

Reply from American Home Shield

Hi Cassandra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2021

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Verified Customer

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Daniel Klain York Haven, PA

Worked very well was quickly accomplished and done professioally

5 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 24th, 2021

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Verified Customer

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ed hickd Knoxville, TN

on time professional well pleased and courteous

5 years ago

Reply from American Home Shield

Hi Ed,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Gina Hampton, VA

The A/C Technician was professional and timely

5 years ago

Reply from American Home Shield

Hi Gina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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Johnny Samuel Shreveport, LA

Listen to my concerns and fulfilled my need in a range

5 years ago

Reply from American Home Shield

Hi Johnny,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2021

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Verified Customer

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Joy Hallum Fort Worth, TX

I have had a great experience with American Home Shield

5 years ago

Reply from American Home Shield

Hi Joy,
Thank you for your feedback! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Keith Hankins Plano, TX

Great coverage, reasonable prices, and responsive service!

5 years ago

Reply from American Home Shield

Hi Keith,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Maria J Evaro Bakersfield, CA

Not to happy took for ever to get a AC company out and my house still not getting cool

5 years ago

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Verified Customer

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Marie Harris Rex, GA

I have a water leak, and I feel as if no one is trying to help me. The water heater was replaced by AHS and that cost me $850.

5 years ago

Reply from American Home Shield

Hi Marie. I am sorry to hear that you have a water leak. I can see why this would be upsetting. I would be happy to speak with you to assist with resolving this issue.

Aug. 4th, 2021

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Verified Customer

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Marsha Gillespie Lamar, MS

American Shield is the worst. I have had issues with them since December and it is still not resolved. I am seriously considering dropping my plen.

5 years ago

Reply from American Home Shield

Hi Marsha. We are really sorry to hear that you have an issue that has not been resolved for several months. Thank you for letting us know. I would be happy to speak with you so that I can assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Robert Herndon Lawrenceville, GA

Website was not updated with new contract information. Had to place a call for service.

5 years ago

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Verified Customer

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Sharon Cypress Fort Lauderdale, FL

quick and efficient they always come through!

5 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Sharon N Darby Indianapolis, IN

Quick response, excellent choice for service

5 years ago

Reply from American Home Shield

Hi Sharon,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Aug. 3rd, 2021

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Verified Customer

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Audrey Evans Marshallville, GA

Great service response! Excellent value for plan coverage!

5 years ago

Reply from American Home Shield

Hi Audrey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Cheri McElroy Bradenton, FL

No problem with getting repairman out to fix my toilet. All went well

5 years ago

Reply from American Home Shield

Hi Cheri,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 17th, 2021

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Verified Customer

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Hollie Hampton, VA

Great coverage but needs to do renewal pricing and procedures differently

5 years ago

American Home Shield Reviews