American Home Shield: Read 34,355 User Reviews From Real Homeowners

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Verified Customer

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Doug Yuma, AZ

Excellent service and professionalism in the dealings

3 years ago

Reply from American Home Shield

Hi Doug,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Ed Waysek Ashburn, VA

Timely and efficient. Courteous and professional.

3 years ago

Reply from American Home Shield

Hi Ed,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 2nd, 2021

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Verified Customer

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Elaine C Nichols Sun City, AZ

They are prompt and recommend great contractors

3 years ago

Reply from American Home Shield

Hi Elaine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Elizabeth Harwood Elkmont, AL

they always take care of my problems in a timely manner.

3 years ago

Reply from American Home Shield

Hi Elizabeth,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Ellen West Palm Beach, FL

Whenever I need service I usually hear from the contractors fast.

3 years ago

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Verified Customer

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Felicia Athens, GA

The whole process was an ease!! No hassle at all.

3 years ago

Reply from American Home Shield

Hi Felicia,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Fred Hernandez Cypress, TX

Service was scheduled quickly and resolved without issue.

3 years ago

Reply from American Home Shield

Hi Fred,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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G. Paul Boyd Elkins, AR

Excellent results on my recent claim on my washing machine.

3 years ago

Reply from American Home Shield

Hi G. Paul,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Gabriela Costilla Oceanside, CA

They charge me 100 dollars for service not received, and never send me my money back, I took two times with two diferents people already.

3 years ago

Reply from American Home Shield

Hi Gabriela,
Thank you for bringing the dishwasher service experience to our attention. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Ginny Lapaglia Newville, PA

They do a good job getting approvals and fixing the problems.

3 years ago

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Verified Customer

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Irvin Blake North Las Vegas, NV

Great customer service and prompt service.

3 years ago

Reply from American Home Shield

Hi Irvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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James E. Adamik Indio, CA

Quick response to service requests. Easy online access.

3 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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James Ptak Kelseyville, CA

Quick response to my problem. Qualified service companies.

3 years ago

Reply from American Home Shield

Hi James. We are delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive quick and reliable service. Thank you for choosing AHS.

Jul. 7th, 2021

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Verified Customer

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Janet R Ponton Rockwall, TX

The process of arranging service was seamless.

3 years ago

Reply from American Home Shield

Hi Janet,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Jay Cluelow Peachtree City, GA

Easy to talk to and get the repairman quickly

3 years ago

Reply from American Home Shield

Hi Jay,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

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Verified Customer

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Jesus Martin Sacramento, CA

I give 5 star for quick handling of my home coverage needs.

3 years ago

Reply from American Home Shield

Hi Jesus,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Jim Long Venice, FL

Service done correctly and timely and courteously

3 years ago

Reply from American Home Shield

Hi Jim,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Joan Davage Capitol Heights, MD

They located a company to repair my air conditioner

3 years ago

Reply from American Home Shield

Hi Joan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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Joe Artiaco Raleigh, NC

Easy to open a case, timely service that resolves my issue.

3 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

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Verified Customer

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Joel Quay Bradenton, FL

Great provider network and support process.

3 years ago

Reply from American Home Shield

Hi Joel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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John Murphy Oklahoma City, OK

Good service, somewhat of a reasonable price.

3 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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John Nakashige Honolulu, HI

It takes a long time to get authorization from AHS when contractor tries using phone line.

3 years ago

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Verified Customer

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John Q Public Beverly Hills, CA

Quick to assign repair technicians/companies

3 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Josh Navarre, FL

Claimed failure of door opener was a power surge. Upon further investigation the control board didn't appear to have signs of a power surge failure.

3 years ago

Reply from American Home Shield

Hi Josh,
I hate to hear about your most recent service experience to have the door opener repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2021

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Verified Customer

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Jyl Phipps Everett, WA

When I needed a repair it was responded to very fast.

3 years ago

Reply from American Home Shield

HiJyl,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

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Verified Customer

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Karen D Mcclerklin Snellville, GA

I have had good service and when I didn't they fixed it

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Karen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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Karen Gaines Houston, TX

They provided great help and saved me time and money

3 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your American Home Shield experience!

Jul. 2nd, 2021

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Verified Customer

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Kerry Gatewood Union City, GA

Prompt service, great customer service and contractors

3 years ago

Reply from American Home Shield

Hi Kerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Kevin Carnino Kimberling City, MO

Slow on repair parts to the technicians. Also can't tell me when parts will be shipped.

3 years ago

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Verified Customer

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Kisha Banks Tulsa, OK

Sometime difficulty communicating with representatives due to language barriers

3 years ago

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Verified Customer

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Anonymous Cedar Park, TX

Not always impressed with some of the companies that are sent.

3 years ago

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Verified Customer

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Alan Castle Broomfield, CO

They do a great job; however, I believe they could provide more transparency

3 years ago

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Verified Customer

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Albert Aguilar Redlands, CA

AHS has met every request in immediate time

3 years ago

Reply from American Home Shield

Hi Albert,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Alex S North Mount Pleasant, SC

Great value for the money, excellent service.

3 years ago

Reply from American Home Shield

Hi Alex,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Alvar Olivarez San Antonio, TX

They came through and performed exceptionally.

3 years ago

Reply from American Home Shield

Hi Alvar,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Angel Cincinnati, OH

Still awaiting a supervisor to call. I had an issue with a contractor and no one ever called to fix the issue.

3 years ago

Reply from American Home Shield

Hi Angel,
I hate to hear about your most recent service experience. I would e glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Angelena Mexicano Salem, OR

Great response in a timely matter and quality service.

3 years ago

Reply from American Home Shield

Hi Angelena,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Armer Hunt Hixson, TN

I have not got my claim taken care of and it's been 3 weeks.

3 years ago

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Verified Customer

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Arthur Lewis Cincinnati, OH

Worker very kind and professional . He explained all that he was going to do.

3 years ago

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Verified Customer

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Avni Sugar Land, TX

They were great and friendly and efficient

3 years ago

Reply from American Home Shield

Hi Avni,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Ben Oak Park, CA

It's a scheme and they only send out bad companies who don't repair things or falsely report equipment to get out of their contractual obligations

3 years ago

Reply from American Home Shield

Hi Ben,
I hate to hear about your most recent service experience. I would e glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Betty C Forsht Woodbridge, VA

they did nothing to assist me when a company never returned to fix my dish washer

3 years ago

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Verified Customer

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Brad Bolton Dacula, GA

Vendor showed up on time and was knowledgeable about the service requested.

3 years ago

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Verified Customer

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Bradley Kamman Birmingham, AL

in the most recent repair we have been waiting over 30 days for a compressor

3 years ago

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Verified Customer

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Brian Fort Worth, TX

No call backs or confident with information given on dispatch number. Can't understand reps that are in Philippines

3 years ago

Reply from American Home Shield

Hi Brian,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the service issues and contractors that serviced your home.

Jul. 9th, 2021

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Verified Customer

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Britt Ferguson Roseville, CA

prompt, effective, and useful. Thank you.

3 years ago

Reply from American Home Shield

Hi Britt,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Bryan Batulis Biloxi, MS

AHS does not trust their customers. Poor inventory. resulting in 2 week delay to replace common Refrig.

3 years ago

Reply from American Home Shield

Hi Bryan,
I hate to hear about the delay in service for the refrigerator repairs. I will be contacting you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Carlos Santibanez Avondale, AZ

Quick response and professional assistance

3 years ago

Reply from American Home Shield

Hi Carlos,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 2nd, 2021

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Verified Customer

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Carol Riddicküéô Philadelphia, PA

They're always proficient and true to the policy

3 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Cecelia Everitt Denison, TX

Professional, courteous, prompt and caring

3 years ago

Reply from American Home Shield

Hi Cecelia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

American Home Shield Reviews