American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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John Broomfield, CO

Excellent experience. Great service. Quick response.

4 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

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Verified Customer

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Roxanne Serrano Queen Creek, AZ

Fantastic thank you for the excellent service

4 years ago

Reply from American Home Shield

Good morning Roxanne,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

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Verified Customer

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Natasha Grant Brandon, MS

Responded in a timely manner. Great customer service

4 years ago

Reply from American Home Shield

Hi Natasha,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 25th, 2021

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Verified Customer

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Mark O'Connor Fort Worth, TX

Best money I ever spent, fast service, great contractors

4 years ago

Reply from American Home Shield

Hi Mark. Thank you for letting us know how your service experiences have been. I am so glad to hear that you have been pleased with the service you have received. We look forward to providing you with great service again. Thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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russell lee alexander Mabank, TX

very professional and customer service was good

4 years ago

Reply from American Home Shield

Hi Russell,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the customer service we provide!

Aug. 25th, 2021

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Verified Customer

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Sabrina Mooney Mechanicsville, MD

It has been a nightmare when it comes to having a Plummer. It’s been months and I can’t get leaking pipes fixed since February.

4 years ago

Reply from American Home Shield

Hi Randall,
I hate to hear about your most recent AHS experience to have the stoppage repaired. I would be glad to speak with you to reach a resolution.

Aug. 25th, 2021

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Verified Customer

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steve Honolulu, HI

Easy to work with. Tech did a great job!

4 years ago

Reply from American Home Shield

Hi Steve,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 25th, 2021

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Verified Customer

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Angelia Wilson Oklahoma City, OK

AHS always send professional knowledgeable technicians.

4 years ago

Reply from American Home Shield

Hi Angelina,
We love to hear when we have provided great technicians and professional service to our customers. Please continue to share your experiences with us!

Aug. 25th, 2021

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Verified Customer

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Ann Buck Summerville, SC

Have always been quick to schedule a service and follow up

4 years ago

Reply from American Home Shield

Hi Ann,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolutions we provide to your home repair needs.

Aug. 25th, 2021

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Verified Customer

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EDITH E EDWARDS TALBOT Mechanicsville, VA

AHS has lived up to its promises. The vendors are responsive.

4 years ago

Reply from American Home Shield

Hi Edith,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 1st, 2021

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Verified Customer

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emerson farley Richmond, VA

Better than I ever expected. competent, clean, timely

4 years ago

Reply from American Home Shield

Hi Emerson,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 25th, 2021

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Verified Customer

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Nathan Davis Saint Clair, MO

They were honest and very fast to get things taken care of.

4 years ago

Reply from American Home Shield

Hi Nathan,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 25th, 2021

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Verified Customer

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Barton Freeman Killeen, TX

Excellent response tome. Considerate operators.

4 years ago

Reply from American Home Shield

Hi Barton. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you chose American Home Shield.

Aug. 25th, 2021

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Verified Customer

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John Hess Redmond, WA

AHS is prompt to arrange for local repair services

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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John B Blythe Wooster, OH

They are very quick to respond to your needs

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolutions we provide to your home repair needs.

Aug. 25th, 2021

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Verified Customer

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Jamaal Kersey Laveen, AZ

Great company always take care of my needs

4 years ago

Reply from American Home Shield

Hi Jamaal,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 25th, 2021

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Verified Customer

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JoAnn Underwood Cary, NC

Being charged for two policies on same home called repeatedly with no action. People who work for AHS have no power to help.

4 years ago

Reply from American Home Shield

Hi JoAnn. Thank you for bring this matter to our attention. I can see why this would be upsetting if you are being double charged for one property. I would be happy to speak with you to further address this issue.

Aug. 25th, 2021

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Verified Customer

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Hypatia Flores Houston, TX

American Home Shield has sent us contractors that were not trustworthy/dependable. Including an AC salesman rather than a repairman.

4 years ago

Reply from American Home Shield

Hi Hypatia,
Thank you for bringing this to our attention. I would be glad to speak with you to assist with a resolution towards the air conditioner repairs.

Aug. 26th, 2021

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Verified Customer

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Nakia Robinson Baltimore, MD

Reliable efficient knowledgeable and trustworthy

4 years ago

Reply from American Home Shield

Hi Nakia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Harris Fayetteville, NC

Been a customer for over 15 years and very disappointed my last two service calls. With Denial of coverage for my Hvac system.

4 years ago

Reply from American Home Shield

Hi Harris,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to reach a resolution.

Aug. 25th, 2021

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Verified Customer

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Robert Forte Prescott, AZ

Great service. The plumbers sent out were great!

4 years ago

Reply from American Home Shield

Hi Robert,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Marsha Canady Chapel Hill, TN

Always have good service and job is done quickly

4 years ago

Reply from American Home Shield

Hi Marsha,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 18th, 2021

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Verified Customer

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Alison Redl Covington, KY

Applied for a claim and was told it was a “common” issue and I would have to continue defrosting my fridge every 1-2 months

4 years ago

Reply from American Home Shield

Hi Alison,
Thank you for bringing this issue to our attention. I would be glad to speak with you to get the refrigerator repairs completed.

Aug. 19th, 2021

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Verified Customer

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keith Allyn kaplan Indio, CA

Electrician came on time and fixed problem right away !

4 years ago

Reply from American Home Shield

Hi Keith,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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Vicki Barton Sierra Vista, AZ

Fast and efficient in replacing out refrigerator.

4 years ago

Reply from American Home Shield

Good afternoon Vicki,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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David D Summers Iii Indianapolis, IN

Great plumber knew the issue was elements

4 years ago

Reply from American Home Shield

Hi David,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 18th, 2021

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Verified Customer

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Darryl Brooks Garden City, ID

Great service and quick repair very happy

4 years ago

Reply from American Home Shield

Hi Darryl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 18th, 2021

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Verified Customer

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Gwendolyn Colon Killeen, TX

I am able to get someone out to my home right away.

4 years ago

Reply from American Home Shield

Hi Gwendolyn,
We appreciate your feedback and hope you continue to enjoy the prompt service that AHS provides!

Aug. 18th, 2021

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Verified Customer

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Terry Federal Way, WA

I had no problems they got the job done in no time

4 years ago

Reply from American Home Shield

Hi Terry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 18th, 2021

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Verified Customer

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Renaye Jenkins Grand Prairie, TX

I’ve had a horrible time with the vendors and I can’t get a response in regards to my water heaters.

4 years ago

Reply from American Home Shield

Hi Renaye,
I would be glad to speak with you to assist with a resolution on your experience to have the water heater repaired.

Aug. 19th, 2021

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Verified Customer

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Deborah Moore Van Nuys, CA

Mostly good technicians & AHS is very professionally

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt technicians and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Marcene brown Matteson, IL

My plu.mer was Joshua polite just wonder very competent

4 years ago

Reply from American Home Shield

Hi Marcene. We are so excited to hear about how happy you were with the plumber. We strive to provide our members with excellent service experiences. We look forward to doing so again for your next repair need as well.

Aug. 18th, 2021

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Verified Customer

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Brian chambers Temple Hills, MD

On the weekend you got the job done thank you

4 years ago

Reply from American Home Shield

Hi Brian,
We appreciate your feedback and hope you continue to have a good experience.

Aug. 18th, 2021

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Verified Customer

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Brown Orlando, FL

Quick response and easy online service request process

4 years ago

Reply from American Home Shield

Hi Brown. We love that you have found it easy to use the on line service. We can't wait to provide you with great service for your next repair need. Thank you for choosing AHS.

Aug. 17th, 2021

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Verified Customer

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Julie Branson Lady Lake, FL

Repairs on the refrigerator are POOR. My appliance has condensation inside and still has it. NOT FIXED

4 years ago

Reply from American Home Shield

HiJulie,
I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to assist with getting the issue resolved.

Aug. 19th, 2021

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Verified Customer

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Felix Hartley Pinson, AL

They are very prompt and professional. accurate, polite.

4 years ago

Reply from American Home Shield

Hi Felix. Thank you for expressing how pleased you have been with AHS. We will contine to strive to let you know you can count on the service we provide. Thank you for being our valued home warranty member.

Aug. 17th, 2021

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Verified Customer

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Darlene Vazquez Round Rock, TX

AHS has been good about connecting my needs to an available service provider

4 years ago

Reply from American Home Shield

Hi Darlene. Thank you for taking time to write a review. We are happy to hear that your repair needs have been met. We want you to know you can count on AHS to take care of those unexpected home repairs when the time comes. Thank you for being our valued member.

Aug. 20th, 2021

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Verified Customer

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Kay Horan Granbury, TX

Always very prompt with service requests.

4 years ago

Reply from American Home Shield

Hi Kay,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Veronica Cumberland Jackson, MS

Claims process is easy & service is timely.

4 years ago

Reply from American Home Shield

Hi Veronica,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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EDWARD F PROVOST JR New Iberia, LA

Difficult talking to customer service. System was down for a period of time and it caused a delay in service.

4 years ago

Reply from American Home Shield

Hi Edward,
I hate to hear about your service experience to speak with a customer service representative. I would be glad to speak with you to discuss this.

Aug. 19th, 2021

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Verified Customer

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Joseph Columbia, SC

First time using. So far I've have a good experience. Good customer service.

4 years ago

Reply from American Home Shield

Hi Joseph,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Aug. 20th, 2021

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Verified Customer

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SS Chandler, AZ

Good, timely responses by providers. Providers are also experts.

4 years ago

Reply from American Home Shield

Hi SS. Thank you for the positive review. It is good to know that you have been pleased with the service provided. We look foward to providing you with a great experience for your next repair need.

Aug. 20th, 2021

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Verified Customer

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Patty Montejano Fresno, CA

Great service very quick response when my fridge went out

4 years ago

Reply from American Home Shield

Hi Patty,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Jennifer Drake Ocean Springs, MS

It has been good with a quick response in the repair.

4 years ago

Reply from American Home Shield

Hi Jennifer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Grace Schmidt Clovis, CA

It was great on time and fixed everything

4 years ago

Reply from American Home Shield

HI Grace,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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Valencia Singleton Bowie, MD

Just ok, placed for service call and communication was not well and services needed were delayed.

4 years ago

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Verified Customer

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Aminah Williams Wentzville, MO

Poor customer service, Can never get through, never wants to replace any item but keep fixing it which is costs more money

4 years ago

Reply from American Home Shield

Hi Aminah,
I hate to hear about your AHS experiences. I would be glad to speak with you to reach a solution.

Aug. 19th, 2021

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Verified Customer

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Mohammad formoly Chantilly, VA

Professional, on time and friendly customer service

4 years ago

Reply from American Home Shield

Hi Mohammad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Patrick Dayton, OH

Quick and easy. Affordable and very professional

4 years ago

Reply from American Home Shield

Hi Patrick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

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Verified Customer

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Kathy Young Yuma, AZ

Replaced toilet 3 weeks ago ant that was fine, but I'm waiting 2 1/2 weeks for hot water heater!

4 years ago

Reply from American Home Shield

Hi Kathy,
I hate to hear about the delay in service with AHS. I would be glad to speak with you to assist with a resolution to the hot water heater.

Aug. 24th, 2021

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