American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Denis Burk Minneapolis, MN

Easy to use, quality vendors, pays for itself.

4 years ago

Reply from American Home Shield

Hi Denis. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Terri J King South Bend, IN

Reliable, explain everything in laymen terms.

4 years ago

Reply from American Home Shield

Hi Terri,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Tom King Portage, MI

Good service and good response time except when a holiday weekend is happening

4 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 1st, 2021

check_circle

Verified Customer

star star star star star_border

Walter Harris Upper Marlboro, MD

Good service. Good product. Could be a better quality replacement product

4 years ago

Reply from American Home Shield

Hi Walter,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 1st, 2021

check_circle

Verified Customer

star star star star star

WALTER LOTHRIDGE Antioch, CA

Technicians were on time and completed work very quickly

4 years ago

Reply from American Home Shield

Hi Walter,
We love to hear when we have provided great technicians and professional service to our customers. Please continue to share your experiences with us!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Wm Rudd Warren, MI

Great service, on time and professional.

4 years ago

Reply from American Home Shield

Hi Wm Rudd,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

BELLINDA BALDERRAMA Palmdale, CA

Prompt, everything is always covered, love love them

4 years ago

Reply from American Home Shield

Hi Bellinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Cathee Brackin Lumberton, TX

The problem was resolved quickly and easily.

4 years ago

Reply from American Home Shield

Hi Cathee,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolutions we provide to your home repair needs.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Donald Moore Vancouver, WA

Prompt. Listened well & immediately assigned a tech.

4 years ago

Reply from American Home Shield

Hi Donald. Thank you for your time. We appreciate your writing a review. I am so glad the issue was resolved to your satisfaction. We look forward to taking care of your next repair need with the same level of great service.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Dorothy Pope Virginia Beach, VA

They take the worry out of finding trustworthy vendors.

4 years ago

Reply from American Home Shield

Hi Dorothy. Thank you for taking time to let us know about your experience. We love to take the hassle and worry out of home repairs. Thank you for letting us know that we have been able to do that for you.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Dennis Jackson Sparta, KY

Fast and friedly. Newwater heater nect day.

4 years ago

Reply from American Home Shield

Hi Dennis,
We strive to provide you with the best service while being fast and friendly!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Talaina Gregory Bentonville, AR

They are quick to respond, assign a contractor, and get everything approved.

4 years ago

Reply from American Home Shield

Hi Talaina,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

check_circle

Verified Customer

star star star star star

Glenn Becker Ankeny, IA

Great work by professional and friendly people.

4 years ago

Reply from American Home Shield

Hi Glenn. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

James C Moeller Vancouver, WA

Every time we call, service is prompt and very good

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

John B Mount Holly, NC

Professional, efficient friendly customer service

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Joshua Thai Las Vegas, NV

They used to be better before we used to be able to talk to an actual person about multiple issues.

4 years ago

check_circle

Verified Customer

star star star star star

John Broomfield, CO

Excellent experience. Great service. Quick response.

4 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Roxanne Serrano Queen Creek, AZ

Fantastic thank you for the excellent service

4 years ago

Reply from American Home Shield

Good morning Roxanne,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Natasha Grant Brandon, MS

Responded in a timely manner. Great customer service

4 years ago

Reply from American Home Shield

Hi Natasha,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Mark O'Connor Fort Worth, TX

Best money I ever spent, fast service, great contractors

4 years ago

Reply from American Home Shield

Hi Mark. Thank you for letting us know how your service experiences have been. I am so glad to hear that you have been pleased with the service you have received. We look forward to providing you with great service again. Thank you for trusting AHS.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

russell lee alexander Mabank, TX

very professional and customer service was good

4 years ago

Reply from American Home Shield

Hi Russell,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the customer service we provide!

Aug. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sabrina Mooney Mechanicsville, MD

It has been a nightmare when it comes to having a Plummer. It’s been months and I can’t get leaking pipes fixed since February.

4 years ago

Reply from American Home Shield

Hi Randall,
I hate to hear about your most recent AHS experience to have the stoppage repaired. I would be glad to speak with you to reach a resolution.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

steve Honolulu, HI

Easy to work with. Tech did a great job!

4 years ago

Reply from American Home Shield

Hi Steve,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Angelia Wilson Oklahoma City, OK

AHS always send professional knowledgeable technicians.

4 years ago

Reply from American Home Shield

Hi Angelina,
We love to hear when we have provided great technicians and professional service to our customers. Please continue to share your experiences with us!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Ann Buck Summerville, SC

Have always been quick to schedule a service and follow up

4 years ago

Reply from American Home Shield

Hi Ann,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolutions we provide to your home repair needs.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star_border

EDITH E EDWARDS TALBOT Mechanicsville, VA

AHS has lived up to its promises. The vendors are responsive.

4 years ago

Reply from American Home Shield

Hi Edith,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 1st, 2021

check_circle

Verified Customer

star star star star star

emerson farley Richmond, VA

Better than I ever expected. competent, clean, timely

4 years ago

Reply from American Home Shield

Hi Emerson,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Nathan Davis Saint Clair, MO

They were honest and very fast to get things taken care of.

4 years ago

Reply from American Home Shield

Hi Nathan,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Barton Freeman Killeen, TX

Excellent response tome. Considerate operators.

4 years ago

Reply from American Home Shield

Hi Barton. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you chose American Home Shield.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

John Hess Redmond, WA

AHS is prompt to arrange for local repair services

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

John B Blythe Wooster, OH

They are very quick to respond to your needs

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolutions we provide to your home repair needs.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Jamaal Kersey Laveen, AZ

Great company always take care of my needs

4 years ago

Reply from American Home Shield

Hi Jamaal,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

JoAnn Underwood Cary, NC

Being charged for two policies on same home called repeatedly with no action. People who work for AHS have no power to help.

4 years ago

Reply from American Home Shield

Hi JoAnn. Thank you for bring this matter to our attention. I can see why this would be upsetting if you are being double charged for one property. I would be happy to speak with you to further address this issue.

Aug. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Hypatia Flores Houston, TX

American Home Shield has sent us contractors that were not trustworthy/dependable. Including an AC salesman rather than a repairman.

4 years ago

Reply from American Home Shield

Hi Hypatia,
Thank you for bringing this to our attention. I would be glad to speak with you to assist with a resolution towards the air conditioner repairs.

Aug. 26th, 2021

check_circle

Verified Customer

star star star star star

Nakia Robinson Baltimore, MD

Reliable efficient knowledgeable and trustworthy

4 years ago

Reply from American Home Shield

Hi Nakia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Harris Fayetteville, NC

Been a customer for over 15 years and very disappointed my last two service calls. With Denial of coverage for my Hvac system.

4 years ago

Reply from American Home Shield

Hi Harris,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to reach a resolution.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Robert Forte Prescott, AZ

Great service. The plumbers sent out were great!

4 years ago

Reply from American Home Shield

Hi Robert,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Marsha Canady Chapel Hill, TN

Always have good service and job is done quickly

4 years ago

Reply from American Home Shield

Hi Marsha,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Alison Redl Covington, KY

Applied for a claim and was told it was a “common” issue and I would have to continue defrosting my fridge every 1-2 months

4 years ago

Reply from American Home Shield

Hi Alison,
Thank you for bringing this issue to our attention. I would be glad to speak with you to get the refrigerator repairs completed.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star

keith Allyn kaplan Indio, CA

Electrician came on time and fixed problem right away !

4 years ago

Reply from American Home Shield

Hi Keith,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Vicki Barton Sierra Vista, AZ

Fast and efficient in replacing out refrigerator.

4 years ago

Reply from American Home Shield

Good afternoon Vicki,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

David D Summers Iii Indianapolis, IN

Great plumber knew the issue was elements

4 years ago

Reply from American Home Shield

Hi David,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Darryl Brooks Garden City, ID

Great service and quick repair very happy

4 years ago

Reply from American Home Shield

Hi Darryl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Gwendolyn Colon Killeen, TX

I am able to get someone out to my home right away.

4 years ago

Reply from American Home Shield

Hi Gwendolyn,
We appreciate your feedback and hope you continue to enjoy the prompt service that AHS provides!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Terry Federal Way, WA

I had no problems they got the job done in no time

4 years ago

Reply from American Home Shield

Hi Terry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 18th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Renaye Jenkins Grand Prairie, TX

I’ve had a horrible time with the vendors and I can’t get a response in regards to my water heaters.

4 years ago

Reply from American Home Shield

Hi Renaye,
I would be glad to speak with you to assist with a resolution on your experience to have the water heater repaired.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star

Deborah Moore Van Nuys, CA

Mostly good technicians & AHS is very professionally

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt technicians and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Marcene brown Matteson, IL

My plu.mer was Joshua polite just wonder very competent

4 years ago

Reply from American Home Shield

Hi Marcene. We are so excited to hear about how happy you were with the plumber. We strive to provide our members with excellent service experiences. We look forward to doing so again for your next repair need as well.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Brian chambers Temple Hills, MD

On the weekend you got the job done thank you

4 years ago

Reply from American Home Shield

Hi Brian,
We appreciate your feedback and hope you continue to have a good experience.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Brown Orlando, FL

Quick response and easy online service request process

4 years ago

Reply from American Home Shield

Hi Brown. We love that you have found it easy to use the on line service. We can't wait to provide you with great service for your next repair need. Thank you for choosing AHS.

Aug. 17th, 2021

American Home Shield Reviews