American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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shannon wilson Louisville, KY

they are always helpful and responds to me directly.

5 years ago

Reply from American Home Shield

Hi Shannon. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Sep. 13th, 2021

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Verified Customer

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Lee Las Vegas, NV

Had them for 15 years on many many properties. I canceled all of them due to poor customer support and sending horrible vendors.

5 years ago

Reply from American Home Shield

Hi Lee. Thank you for taking time to let us know your concerns with the service you received. We are here to address your concerns. I would be happy to speak with you further regarding this issue.

Sep. 14th, 2021

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Verified Customer

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Andre Lyons Edmond, OK

Had ac problem aha sent tech out to fix.

5 years ago

Reply from American Home Shield

Hi Andre,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Carol Byas Florissant, MO

Very professional and courteous staff. All problems have been resolved.

5 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 16th, 2021

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Verified Customer

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Grace D ARNOLD Biloxi, MS

It was very good the service man was very goiod

5 years ago

Reply from American Home Shield

Hi Grace,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Rosie Nevada, TX

Excellent, very professional and knowledgeable.

5 years ago

Reply from American Home Shield

Hi Rosie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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ASHLEY POWE Riverview, FL

I called twice about a refund for a service call that was not fufilled and no one has returned my call.

5 years ago

Reply from American Home Shield

Hi Ashley,
I hate to hear about the unfulfilled service that you have experienced. I would be glad to speak with you to assist with a resolution to your issue.

Sep. 15th, 2021

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Verified Customer

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Steve bertel Slidell, LA

A/C problems resolved quickly and best possible

5 years ago

Reply from American Home Shield

Hi Steve. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Sep. 9th, 2021

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Verified Customer

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sue bayles Little Rock, AR

they are always prompt, professional and experienced

5 years ago

Reply from American Home Shield

Hi Sue. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. We can't wait to serve you again!

Sep. 9th, 2021

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Verified Customer

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Sylvia Dorsey Omaha, NE

Customer friendly, professional, prompt and fair priced

5 years ago

Reply from American Home Shield

Hi Sylvia. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Sep. 9th, 2021

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Verified Customer

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Terry Campbell North Fort Myers, FL

Only used them once for a repair but great job

5 years ago

Reply from American Home Shield

Hi Terry. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 9th, 2021

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Verified Customer

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Wyman Inglett Townsend, GA

AHS always sends reliable and friendly technicians.

5 years ago

Reply from American Home Shield

Hi Wyman. Thank you for the positive review. We strive to provide our members with reliable and professional service so we are really happy you shared your experience. We look forward to providing you with this same level of service again in the future.

Sep. 9th, 2021

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Verified Customer

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Bill Hardy Minneapolis, MN

Good overall service so far. Claims are very easy to get taken care of.

5 years ago

Reply from American Home Shield

Hi Bill,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Cathy Desrochers Sarasota, FL

Too long to write, suffice it to say they do not care to help until you want to cancel. Thoroughly disgusted with them.

5 years ago

Reply from American Home Shield

Hi Cathy. Thank you for letting us know about your experience. I am sorry to hear you feel no one cared to help you. I would be happy to speak with you to further address your concerns.

Sep. 9th, 2021

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Verified Customer

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Dennis J Dulniak Oviedo, FL

Responsible and reliable repair workers.

5 years ago

Reply from American Home Shield

Hi Dennis,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Donna Walker Lancaster, TX

Perfectly satisfied with their service and professionalism.

5 years ago

Reply from American Home Shield

Hi Donna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Donna Young Essex, MD

I always get my items repaired in a decent amount of time.

5 years ago

Reply from American Home Shield

Hi Donna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Francisco Carvallo Blacksburg, VA

The have almost always responded fast. Only once I had to find another vendor.

5 years ago

Reply from American Home Shield

Hi Francisco,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Glenda Llewelyn Lomita, CA

Always a good experience with reliable people to help out

5 years ago

Reply from American Home Shield

Hi Glenda,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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GREGORY San Antonio, TX

They have been great and respond quickly.

5 years ago

Reply from American Home Shield

Hi Gregory,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Horisa Terrell Ford Byram, MS

Everything has been great! I have had this service for a few years.

5 years ago

Reply from American Home Shield

Hi Horisa,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Hwilmington Missouri City, TX

Customer Service representatives are not able to reserve issues & respond to issues with the same responses over & over again with no resolution

5 years ago

Reply from American Home Shield

Hi Hwilmington,
I hate to hear about your most recent AHS service experience and the miscommunication for customer service. I would be glad to speak with you to resolve this.

Sep. 9th, 2021

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Verified Customer

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Jacqueline Cohen Palm Desert, CA

Representative made a service appointment, knowing the appliance would not be covered bases on information provided by me.

5 years ago

Reply from American Home Shield

Hi Jacqueline,
I hate to hear about the hassle that has been endured to have your home repairs fixed through American Home Shield. I would be glad to speak with you to discuss your experience.

Sep. 9th, 2021

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Verified Customer

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Jaime Velasco Brentwood, CA

very poor customer service special with Spanish speakers they only like to be rate 5 is what they tell me all time when I call.

5 years ago

Reply from American Home Shield

Hi Jaime. I am sorry to hear that you have not been happy with the customer service you received. I would be happy to speak with you to address any unresolved issue.

Sep. 9th, 2021

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Verified Customer

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John Burns Marietta, GA

Always have a good response and the problem resolved.

5 years ago

Reply from American Home Shield

Hi John. We appreciate your time in reviewing your experience. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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John Carrier Cecilia, KY

They have a quick response. Problem was fixed within 3 days

5 years ago

Reply from American Home Shield

Hi John. It's great to hear how quickly and effectively the issue was taken care of. We look forward to providing you with this same level of service for your next repair need as well.

Sep. 9th, 2021

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Verified Customer

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John Moyell Humble, TX

Excellent, fast service. Can highly recommend.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Juan Delgado Winnsboro, TX

Great service and professional good good good

5 years ago

Reply from American Home Shield

Hi Juan. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Sep. 9th, 2021

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Verified Customer

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Judith Newman Las Vegas, NV

Older appliances -- Need service often, Always good

5 years ago

Reply from American Home Shield

Hi Judith. It is so wonderful to know that your repair needs were taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Sep. 9th, 2021

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Verified Customer

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Kari Modesto, CA

Great response time, quality of service, always on time

5 years ago

Reply from American Home Shield

Hi Kari. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 9th, 2021

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Verified Customer

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Laurie Kendrick Boerne, TX

Your contractors are extremely sexist Do you not get these crooks? I'll be terminating my membership at the end of the month .

5 years ago

Reply from American Home Shield

Hi Laurie. I am sorry to hear you had a bad experience with the contractor. I would be happy to speak with you to address any unresolved issue.

Sep. 9th, 2021

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Verified Customer

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Lesa Upper Marlboro, MD

Awesome; great customer service and efficiency

5 years ago

Reply from American Home Shield

Hi Lesa. Thank you for review. We are delighted to know that you are pleased with the service you are receiving. We know how important reliable service is and we thank you for trusting AHS as your home warranty company.

Sep. 9th, 2021

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Verified Customer

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Lisa Evans Sulphur Springs, TX

Prompt - Professional - Tidy - Well Mannered

5 years ago

Reply from American Home Shield

Hi Lisa. Thank you so much for letting us know how we are doing. We are so happy we met you expectations for service and can't wait to work with you again. Thank you for choosing AHS.

Sep. 9th, 2021

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Verified Customer

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Mark K Small Wilsonville, OR

Everytime we've used them, our problem has been solved.

5 years ago

Reply from American Home Shield

Hi Mark. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair as well.

Sep. 9th, 2021

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Verified Customer

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Peter Hunziker Fort Mill, SC

two bad experiences with AHS, especially with the last claim. After organizing a technician to check my AC unit no more correspondence with AHS

5 years ago

Reply from American Home Shield

Hi Peter. I am sorry to hear that you had a bad experience and have not received any follow up since requesting service for your air conditioning. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

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Verified Customer

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Rob Howey

On time, good vendors . Competent and helpful on the phone

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rob,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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mike hill San Francisco, CA

good and bad. some things I beleive should be under warranty have not been addressed

5 years ago

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Verified Customer

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Andrea Augello Cumming, GA

Easy process … good contractor .. fixed the issue

5 years ago

Reply from American Home Shield

Hi Andrea,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Andres Perez Philadelphia, PA

Great and efficient, great customer service, quick response

5 years ago

Reply from American Home Shield

Hi Andres,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Audrey D Etgen Junction City, KS

Easy to put in a claim, fast and courteous service.

5 years ago

Reply from American Home Shield

Hi Audrey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Bhadresh Doshi Bridgeton, MO

Nice and easy to contact and resolve your problems

5 years ago

Reply from American Home Shield

Hi Bhadresh,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Cheryl Snow Tulsa, OK

Excellent and better ways to communicate for service. Coverage it better.

5 years ago

Reply from American Home Shield

Hi Cheryl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Christine Landry Zeeland, MI

excellent service and a great company to work with

5 years ago

Reply from American Home Shield

Hi Christine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Diantha Walls Katy, TX

Timely and courteous I was very satisfied!

5 years ago

Reply from American Home Shield

Hi Diantha,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Edward D Lattenhauer Saint Cloud, FL

on time fixed the problem very professional

5 years ago

Reply from American Home Shield

Hi Edward,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Gerardo Manansala American Canyon, CA

Very nice staff and able to diagnoses problem immediately

5 years ago

Reply from American Home Shield

Hi Gerardo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Gunnar Olsen Orlando, FL

Very fast and reliable service with care

5 years ago

Reply from American Home Shield

Hi Gunnar,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Harsh Oberoi Las Vegas, NV

Great service good standing communication

5 years ago

Reply from American Home Shield

Hi Harsh,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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James Grand Prairie, TX

We called them out and they took care of the problem

5 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sep. 9th, 2021

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Verified Customer

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Jerrod Harris Greensboro, NC

Quick and professional. Great communication.

5 years ago

Reply from American Home Shield

Hi Jerrod,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us. We will continue to strive to meet your needs.

Sep. 9th, 2021

American Home Shield Reviews