American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Gwendolyn Davis Columbus, GA

Excellent customer service and very helpful.

3 years ago

Reply from American Home Shield

Hi Gwendolyn. Thank you for your 5 star review. We will do our very best to make sure we continue to provide you with excellent service. Thank you for trusting AHS as your home warranty company.

Jul. 16th, 2021

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Verified Customer

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Jan Sims Madison, MS

They are prompt to order service when I need them

3 years ago

Reply from American Home Shield

Hi Jan. We really appreciate you taking time to rate your service experience. We want you to know you can depend on the service we offer. Thank you for trusting AHS.

Jul. 16th, 2021

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Verified Customer

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Judy Bour Independence, KY

Fast response to problems and great service

3 years ago

Reply from American Home Shield

Thank you, Judy. We love to hear about your fast and efficient service experiences. We are so happy that you chose American Home Shield as your home warranty company and we hope to service your home repair needs for many years to come.

Jul. 16th, 2021

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Verified Customer

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KATHY LANIER Batesville, AR

Great Customer Service, quick response to service calls.

3 years ago

Reply from American Home Shield

Hi Kathy. We work very hard to provide prompt and dependable service for our members. Thank you for taking time to let us know we have been able to do just that for you. We can't wait to take care of your next repair need.

Jul. 16th, 2021

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Verified Customer

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Linda Dickinson Lincoln, NE

Good vendors and problem is resolved. Vendors communicate well.

3 years ago

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Verified Customer

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Linda Presley Fort Worth, TX

I've used them twice for ac issues. They send out very good techs.

3 years ago

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Verified Customer

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Marissa Smith Shakopee, MN

They are personable and very kind. I enjoy our time.

3 years ago

Reply from American Home Shield

Hi Marissa. Thank you for your positive review. We are so excited to hear that you are enjoying the coverage we offer and the service we provide. We look forward to having you as one of our valued members for many more years to come.

Jul. 16th, 2021

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Verified Customer

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Mark Fitzgerald Dunkirk, MD

Very attentive employees. Companies came out quick to look at the problem.

3 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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Maurice Jackson Springdale, AR

The ease to get someone out to check for a problem and get it resolved.

3 years ago

Reply from American Home Shield

Hi Maurice,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Monica Reyes Odessa, TX

That it makes things for me easier . Repairs easy !!

3 years ago

Reply from American Home Shield

Hi Monica. This is so good to hear. Thank you for taking time to write a review. We love taking the hassle out of home repairs for our members and we thank you for the opportunity to have done so for you.

Jul. 16th, 2021

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Verified Customer

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R. Michael Eardley Blissfield, MI

the prompt service and true service proved

3 years ago

Reply from American Home Shield

Hi R.Michael. Thank you for letting us know about your prompt service experience. We know how valuable your time is and want you to know you can count on AHS to take care of your repair needs quickly and professionaly.

Jul. 16th, 2021

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Verified Customer

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Raul Vega jr Rancho Santa Margarita, CA

They were quick to help with my home appliances issues.

3 years ago

Reply from American Home Shield

Thank you, Raul. We appreciate your positive review of the experience with your appliance repair. We are here to take the hassle and worry out of your home repair needs. We are so happy to have been able to do so for you.

Jul. 16th, 2021

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Verified Customer

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Robbie Sparks Gilbert, AZ

Quick response repairs done quickly and professionally

3 years ago

Reply from American Home Shield

Hi Robbie. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We are really happy that we have had the privilege to do that for you.

Jul. 15th, 2021

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Verified Customer

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Sammye Hamilton Hampton, VA

Their promptness in assigning the problem to be solved.

3 years ago

Reply from American Home Shield

Hi Sammye. Thank you for letting us know your are satisfired with the service your home warranty offers. We strive to provide prompt and professional service for our members. We thank you for allowing AHS the opportunity to do that for you.

Jul. 15th, 2021

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Verified Customer

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Beverly Downs Cincinnati, OH

companies sent, so far ,to satisfy complaints have been top notch

3 years ago

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Verified Customer

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Brandilynn Villarreal McKinleyville, CA

Quick responses and I can depend on them

3 years ago

Reply from American Home Shield

Hi Brandilynn,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Dianna white Mesa, AZ

Professional above all. Always timely and friendly.

3 years ago

Reply from American Home Shield

Hi Dianna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 16th, 2021

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Verified Customer

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Dr Brian Flores Houston, TX

Inconsistent with allowing replacements. Hit or miss with quality of repair services.

3 years ago

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Verified Customer

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Edelma Howe Boston, MA

Not a good experience. Seriously considering cancelling membership. They can improve by hiring skilled service workers.

3 years ago

Reply from American Home Shield

Hi Edelma,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss the issues that have occurred to have several repairs completed.

Jul. 21st, 2021

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Verified Customer

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G. Pappa T. Florissant, MO

AHS customer service put their customer first.

3 years ago

Reply from American Home Shield

Hi G. Pappa,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 16th, 2021

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Verified Customer

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Greg Fout Garland, TX

Fast at responding to my service request.

3 years ago

Reply from American Home Shield

Hi Greg,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 16th, 2021

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Verified Customer

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Isaac Cortes Mera Minneapolis, MN

Made the process easy to understand and work with.

3 years ago

Reply from American Home Shield

Hi Isaac,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Robert South Lebanon, OH

Haven't really had any solutions yet for the times they've sent service people.

3 years ago

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Verified Customer

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Ron Fernandina Beach, FL

easy and budgets repairs. also someone to review repairs

3 years ago

Reply from American Home Shield

Hi Ron. Thank you for your 5 star review. We are excited to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing and we will do our very best to provide you with an exceptional experience for your next repair need.

Jul. 8th, 2021

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Verified Customer

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Ron Parker Birmingham, AL

Quick response. Good service companies. No problems

3 years ago

Reply from American Home Shield

Hi Ron. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 8th, 2021

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Verified Customer

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Sandra Hernandez Santa Teresa, NM

Responded quickly and my appliances were quickly fixed.

3 years ago

Reply from American Home Shield

Hi Sandra. Thank you for your positive review. It's great to hear the appliance was fixed so quickly. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 8th, 2021

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Verified Customer

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Sarah Mcnay Wichita, KS

Always willing to assist in any way needed.

3 years ago

Reply from American Home Shield

Hi Sarah. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we provide. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 8th, 2021

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Verified Customer

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Steve Tompert Woodland, WA

Excellent coverage for a critical electrical problem.

3 years ago

Reply from American Home Shield

Hi Steve. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 8th, 2021

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Verified Customer

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Suzanne Roberts Union, NE

good service and timely service works with the customer

3 years ago

Reply from American Home Shield

Hi Suzanne. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Jul. 8th, 2021

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Verified Customer

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Trae Hensley, AR

Gave them a call they took care of the rest

3 years ago

Reply from American Home Shield

Hi Trae. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Jul. 8th, 2021

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Verified Customer

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Waggoner Larsen, WI

Customer friendly and responsive sourced good vendors

3 years ago

Reply from American Home Shield

Hi Waggoner. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 8th, 2021

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Verified Customer

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William G Petro Scottsdale, AZ

A/C compressor was replaced in April 2021. Then failed on June 16. It has not yet been repaired as of 6/27. Tenants need to stay in hotel.

3 years ago

Reply from American Home Shield

Hi William. I am sorry to hear that your air conditioning has not been repaired. I can understand how important it is to get this issue resolved. I would be happy to speak with you and see how I may assist with a resolution.

Jul. 8th, 2021

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Verified Customer

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Hugo Gonzalez Katy, TX

Sometimes is difficult to get an appliance replacement even if under the policy

3 years ago

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Verified Customer

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Ivan Roque Smiths, AL

They are fast and prompt very happy with their services.

3 years ago

Reply from American Home Shield

Hi Ivan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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John R Shimek San Antonio, TX

Very good communication, and their repairmen are top notch

3 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Lisa Hamilton Henderson, NV

Took almost two weeks to get our AC fixed in record high temperatures and nothing was ever done about it

3 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Mary Macdonald Antelope, CA

Always efficient with the service and quality of repairs.

3 years ago

Reply from American Home Shield

Hi Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Mary Woods Stanton, IA

Always quick to get someone to fix my problem

3 years ago

Reply from American Home Shield

Hi Mary,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Orin Bache Jeannette, PA

Any problem handled quickly and professionally

3 years ago

Reply from American Home Shield

Hi Orin,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 9th, 2021

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Verified Customer

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Peggy Hill Humble, TX

Fast and friendly service, cost effective

3 years ago

Reply from American Home Shield

Hi Peggy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Shana Burnstad Madison, WI

Getting the repair scheduled online was quick and easy.

3 years ago

Reply from American Home Shield

Hi Shana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Skylar Lin Jonesboro, AR

Customer service is very helpful. People are nice.

3 years ago

Reply from American Home Shield

Hi Skylar,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Terri Kilgore Clearwater, FL

Prompt appointments for services. Reasonable fee

3 years ago

Reply from American Home Shield

Hi Terri,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Vivian Budd Guevara Corpus Christi, TX

the response was promptly and service was good

3 years ago

Reply from American Home Shield

Good afternoon Vivian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Zach Saint Louis, MO

Very efficient and responsive, highly professional

3 years ago

Reply from American Home Shield

Good morning Zach,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Al Gilchrist Suffolk, VA

Good response and great service. But tell me why you raised my monthly payment

3 years ago

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Verified Customer

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Alex Alvarez Palmdale, CA

Easy and convenient way for requests for service

3 years ago

Reply from American Home Shield

Hi Alex,
We appreciate your feedback and hope you continue to enjoy the easy and knowledgeable service that AHS provides!

Jul. 9th, 2021

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Verified Customer

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Anthony Wilkerson Wendell, NC

Quick to get your problem taking care of

3 years ago

Reply from American Home Shield

Hi Anthony,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Armando Caloca San Antonio, TX

Efficient in locating a service / repair company

3 years ago

Reply from American Home Shield

Hi Armando,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Barbara Goodyear, AZ

Service requested on-line and was set for the next day.

3 years ago

Reply from American Home Shield

Hi Barbara,
We appreciate your feedback and hope you continue to enjoy AHS!

Jul. 9th, 2021

American Home Shield Reviews