American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Sherlita Denson Bessemer, AL

Garage repair was done very promptly and professionally

4 years ago

Reply from American Home Shield

Hi Sherlita. Thank you for letting us know how efficiently the issue was resolved with your garage door opener. It is our goal to provide prompt and dependale service when you need us. Thank you for choosing AHS.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Sidney Marion Humble, TX

Great Service to have highly will recommend the service.

4 years ago

Reply from American Home Shield

Hi Sidney. Thank you so much for your feedback. . It is our goal to make sure you are happy with each interaction with AHS. Thank you for being our valued home warranty member.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Gary Newark, DE

Wonderful. Always quick on the service provider.

4 years ago

Reply from American Home Shield

Hi Gary. Thank you for your positive review. We look forward to providing you with great servcie again.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Reza

Quick action and resolution. Good coverage.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Reza. It is so good to know how easy it has been for you to request service. We are here to take the worry out of unexpected home repairs. Thank you for trusting AHS to provide you with service you can count on.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Pamela Fisher Dallas, GA

Great! On time great money value and customer service

4 years ago

Reply from American Home Shield

Hi Pamela. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Angela Hayes Portsmouth, VA

Everything was completed in a timely fashion.

4 years ago

Reply from American Home Shield

Hi Angela. Thank you for letting us know you were satisfied with the time it took to complete your repair. It is our goal to provide you with prompt and efficient service for each of your home warranty repair needs. Thank you for choosing AHS.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Jennifer Quinonez Bakersfield, CA

Easy to start a claim and everything is taken care of.

4 years ago

Reply from American Home Shield

Hi Jennifer. It is great to know that it has been so easy for you to request service when needed. We can't wait to take the hassle and worry out of your next repair need as well. Thank you for choosing AHS.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Steven Austin, TX

Professional Fast Service. Very satisfied

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

John Gachelin Plano, TX

Nightmare. No follow-up or ability to speak with anyone capable of doing anything.

4 years ago

check_circle

Verified Customer

star star star star star

Timothy Alton Centerton, AR

Was simple and fast to submit a request for service

4 years ago

Reply from American Home Shield

Hi Timothy. Thank you for taking time to let us know about your experience. We are delighted to know that it was so simple and fast to request the service you needed. Thank you for trusting AHS.

Oct. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony D Giudice

Trying to get a dishwasher repair since November 2021

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anthony. Thank you for letting us know the problem still has not been resolved. I would be happy to speak with you and assist with a resolution to this matter.

Oct. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Winters Cortez San Angelo, TX

Not happy right now. Without water and AHS and Onyx keep saying they are waiting for the other to make the call to fix it.

4 years ago

Reply from American Home Shield

Hi Winters,
I hate to hear about the delay in service to have the water repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

rosemary webb Memphis, TN

great customer service notified before arrival

4 years ago

Reply from American Home Shield

Hi Rosemary. Thank you for the review. We are so happy to hear about the great customer service you received. We want you to know you can always count on AHS when you need us.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Angelina R Keigley Manteca, CA

The response to my problem is taken care of quickly

4 years ago

Reply from American Home Shield

Hi Angelina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrew Cantore

They deceive their customers. They include vague wording in their contracts so they can interpret it to their advantage. They also lie by claiming the servicing vendor made statement while it's not true.

4 years ago Edited October 5, 2021

Reply from American Home Shield

Hi Andrew. Thank you for the review. I am sorry to hear that you feel the contract language is deceiving. I would be happy to speak with you to address any unresolved issue.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Andy Hank Lees Summit, MO

Everyone is helpful , they address your concerns.

4 years ago

Reply from American Home Shield

Hi Andy,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Arnold Shelton Chicago, IL

Very prompt, professional and quality repair work.

4 years ago

Reply from American Home Shield

Hi Arnold,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Green Brandon, MS

They were quick to take care of our need.

4 years ago

Reply from American Home Shield

Hi Green,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Marvin Hernandez Lake Orion, MI

Profesional, prompt, courteous, informative

4 years ago

Reply from American Home Shield

Hi Marvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

wayne franklin Channelview, TX

the tech found the problem and had it fixed in a few min.

4 years ago

Reply from American Home Shield

Hi Wayne,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Fred Claremont, CA

Very good .knowledgeable tech, tech arrived on time

4 years ago

Reply from American Home Shield

Hi Fred,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Georgia Hallyburton Greeley, CO

Much to long to wait for air conditioner repair, when it is the middle of summer and the temp is 95-100 degrees for 30 days straight.

4 years ago

Reply from American Home Shield

Hi Georgia,
I hate to hear about the delay in service to have the air conditioner system repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Cynthia Tafoya Bakersfield, CA

excellent service and savings on costly home repairs

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Ginger Simper Rigby, ID

Very good at getting repair technicians assigned and my appliance fuxed.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Isiah Price jr Albany, GA

Been working weeks 😩 trying to get my AC unit fixed. Very disappointed right now.

4 years ago

check_circle

Verified Customer

star star star star star

janet pryor Ferris, TX

the vendors that came out were excellent

4 years ago

Reply from American Home Shield

Hi Janet. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Jennifer Lyons

I haven't had a bad experience yet. The contractors that AHS sent out were professional and friendly.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jennifer. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Jesenia Valdez-Stanberry Amarillo, TX

Great the plumber was extremely helpful and professional.

4 years ago

Reply from American Home Shield

Hi Jesenia. Thank you for the positive review. We are so happy the plumber resolved your problem so efficiently. We look forward to taking the hassle and worry our of your next repair need as well.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Jason Henderson Scottsdale, AZ

Great service, repairs covered. Saved me lots of money.

4 years ago

Reply from American Home Shield

Hi Jason. Thank you so much for your feedback. We love saving our members money and providing you with coverage you can count on. Thank you for choosing AHS.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Katherine Veronica Collier Allegan, MI

The person that came was very nice and got the job done

4 years ago

Reply from American Home Shield

Hi Katherine. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Kathleen Sullivan-Brown Largo, FL

They covered three out of four breakdowns.

4 years ago

Reply from American Home Shield

Hi Kathleen. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Kim Riverview, FL

Timely, professional and resolves issues quickly.

4 years ago

Reply from American Home Shield

Hi Kim. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Deborah Rush Lincoln Park, MI

Very economical, friendly representatives.

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for your feedback!

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Garth Greene Chesapeake, VA

Used AHS 3x and they were prompt and professional each time.

4 years ago

Reply from American Home Shield

Hi Garth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Jerry whatley McAllen, TX

Great company that is reliable and will keep you up to date with response time

4 years ago

check_circle

Verified Customer

star star star star star

Mario holmes Conyers, GA

Great service experience quality results

4 years ago

Reply from American Home Shield

Hi Mario. Thank you for the positive feedback. It is our goal to provide you with quality service each and every time you reach out to us. Thank so much for choosing AHS. We can't wait to work with you again.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Ronald E Brock, Sr. Anderson, SC

Everything is professional, quick and reliable.

4 years ago

Reply from American Home Shield

Hi Ronald,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Renee Gnader Plano, TX

Transactions are easy and contractors are thorough.

4 years ago

Reply from American Home Shield

Hi Renee,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Elizabeth Caroline Ralls Linden, TX

Took almost 2 weeks to get me a hot water tank so we couldn't take a regular shower

4 years ago

check_circle

Verified Customer

star star star star star

WEAM SUWAED Fort Worth, TX

Great Service. Easy to reach out and very helpful crew.

4 years ago

Reply from American Home Shield

Hi Weam,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Thomas Sposito Las Vegas, NV

Had two failures within two weeks fixed all

4 years ago

Reply from American Home Shield

Hi Thomas,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Sam Reed

They did has they said, the got a contractor out there the next day and we had the AC repaired and running.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Ricky Ward Salem, OR

Very quick response to our request for service.

4 years ago

Reply from American Home Shield

Hi Ricky,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Natalie Donate Las Vegas, NV

Everyone that’s come out to do repairs has been great

4 years ago

Reply from American Home Shield

Hi Natalie. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Thomas E Valentine Jr Henderson, NV

Always quick and hey always send nice people.

4 years ago

Reply from American Home Shield

Hi Thomas. We are so happy to hear about your positive review. It's great to know you are happy with the service your are receiving. We look forward to taking care of your next repair with this same level of service.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Joyce C Purvis Greenville, NC

Vendor diagnosed the problem, replaced the part.

4 years ago

Reply from American Home Shield

Hi Joyce. I am so happy to hear the issue wa resolved to your satisfaction. Thank you for taking time to let us know about your experience. We look forward to providing you with your next great servie eperience as well.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Beth Long

Easy to use website. Speed of resolution.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Beth,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Kevin and Cheryl Simmons Stillwater, OK

They were very prompt with their response to our problem.

4 years ago

Reply from American Home Shield

Hi Kevin & Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Caroline Rowser Birmingham, AL

I called them and someone immediately responded

4 years ago

Reply from American Home Shield

Hi Caroline,
We appreciate your feedback and hope you continue to enjoy it!

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Fred Gladle Austin, TX

Very professional. They responded quickly to my needs.

4 years ago

Reply from American Home Shield

Hi Fred,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 28th, 2021

American Home Shield Reviews