American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Mary DeFrank Saint Charles, MO

Great. Repair company, that repaired the fridge Asap

3 years ago

Reply from American Home Shield

Hi Mary. We know how important it is to get appliances repaired when they go out. It's great to know the issue was resolved as quickly as possible. Thank you for trusting AHS to take the hassle out of your home repair needs.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Shrikant Survase Katy, TX

It was great! From communication to execution.

3 years ago

Reply from American Home Shield

Hi Shrikant. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Vernon Law Crossville, TN

Quick, professional and no hassle. Highly recommend.

3 years ago

Reply from American Home Shield

Hi Vernon,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Baloy Vasquez Lebanon, TN

It has been good and the issues have been solved

3 years ago

Reply from American Home Shield

Hi Baloy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Edwin Abreu Sanford, FL

A guy came out to check my ac didn' do anything but told me to put a cardboard box over a vent to get stronger ac in other parts rooms

3 years ago

Reply from American Home Shield

Hi Edwin,
Thank you for bringing this issue to our attention. I would be glad to speak with you to reach a resolution and get things resolved.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

felice procaccio Colorado Springs, CO

always prompt when called on for repair.

3 years ago

Reply from American Home Shield

Hi Felice. Thank you for taking time to let us know how we are doing. We always do our best to provide prompt and efficient service for our members. We are so happy that we could do that for you. We look forward to working with you again.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Carol Ann Gregorio Glendale, AZ

Plumbing company sent out good and helpful

3 years ago

Reply from American Home Shield

Hi Carol & Gregorio,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Guillermo F Flores Upland, CA

Easy streamlined process for claims

3 years ago

Reply from American Home Shield

Hi Guillermo,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Darrell Thompson Rosedale, MD

Got the job done right and as fast as possible

3 years ago

Reply from American Home Shield

Hi Darrell,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Paula Williams Acworth, GA

Problem solved in timely and professional manner

3 years ago

Reply from American Home Shield

Good morning Paula,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Christa Garner Alabaster, AL

Quick and professional service! I had no issues.

3 years ago

Reply from American Home Shield

Hi Christa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

AdamGuo Sugar Land, TX

fast response, easily accessible online, simple

3 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

JUNE STAMPLEY Fontana, CA

It’s hard to have a repair qualify for service. Then your monthly premium increase when you use it.

3 years ago

Reply from American Home Shield

Hello June. Thank you for expressing your concerns regarding your coverage. We are sorry to hear that you are not pleased with your warranty service. I would be happy to speak with you to further address this issue.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

STEVEN DAVIS San Antonio, TX

CAME BACK AND FOLLOWED UP AS I HAD ASKED. ALL GOOD

3 years ago

Reply from American Home Shield

Hi Steven. Thank for taking time to let us know about your positive experience. It makes us very happy that you are pleased with the service your are receiving. Thank you for being a valued member of AHS.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Taneshia Balsewicz Laveen, AZ

I have had no issues fast entry/ response times

3 years ago

Reply from American Home Shield

Thank you, Taneshia. Thank you for letting us know how we are doing. We want you to know you can count on AHS. It makes us very happy to know that you have not had any issues and are pleased with the service provided. Thank you for choosing AHS.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Tony Gilbert Twentynine Palms, CA

Claims are easy to submit and approval is also timely.

3 years ago

Reply from American Home Shield

Hi Tony. Thank you for taking time to let us know about your experience. We strive to provide our member with prompt and reliable service. We are so glad that you chose AHS as yoru home warranty company.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

V Litchfield Park, AZ

The process is extremely efficient, timely and smooth

3 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Windy Barton Vernal, UT

Used for an air conditioning issue. Easy to file a claim

3 years ago

Reply from American Home Shield

Hi Windy,
We appreciate your feedback and hope you continue to enjoy it!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Renee Garcia Manteca, CA

Made a call set the date and everything got handled thank you

3 years ago

Reply from American Home Shield

Hi Renee. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really excited that we could do that for you. Thank you for trusting AHS.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

Stutts Baton Rouge, LA

Excellent, promptness and professionalism.

3 years ago

Reply from American Home Shield

Hi Stutts,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Brian Newsome Marietta, GA

Quick response time on claims, quality technicians provided

3 years ago

Reply from American Home Shield

Hi Brian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Brook N Mason Cadiz, KY

They listened and helped me with my repairs.

3 years ago

Reply from American Home Shield

Hi Brook,
Thank you for your feeback! We hope you continue to enjoy AHS and the service we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Charles Langley Plano, TX

Always so quick to get a vendor/contractor out to check out the issues.

3 years ago

Reply from American Home Shield

Hi Charles. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

James Coltrain Amityville, NY

Call for service. They were on Time. .

3 years ago

Reply from American Home Shield

Hi James,
I hope you continue to enjoy AHS and the service we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Ashlyn Cramer Lewisville, TX

3 years ago

Reply from American Home Shield

Hi Ashlyn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Erik Clayton Chesapeake, VA

Had a appliance issue and AHS was there to help get my issue resolved.

3 years ago

Reply from American Home Shield

Hi Erik,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

Elgrie Hurd Jr Manteca, CA

They always follow up to make sure everything is OK

3 years ago

Reply from American Home Shield

Hi Elgrie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Donna J Reed Apache Junction, AZ

Fast and friendly. Always follows up. Very reliable. They know their business.

3 years ago

Reply from American Home Shield

Hi Donna. We are so happy to hear about your positive experiences. We always want you to know you can count on AHS to take care of your home warranty repair needs. Thank you for trusting AHS.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star_border

Debra Shuster Niles, MI

Most of the time, when called, someone comes out in a timely manner.

3 years ago

Reply from American Home Shield

Hi Debra. Thank you for your review. We strive to provide dependable service you can count on. We are happy tohear that you have been pleased with most of the service you have received. We look forward to providing you with even better experiences in the future.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

Danny S McInnis Burnet, TX

Needed my AC fixed. It was fixed in a timely manner.

3 years ago

Reply from American Home Shield

Good morning Danny,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Earle Timmins Bradenton, FL

Easy to place a service call and everything handled quickly

3 years ago

Reply from American Home Shield

Hi Earle,
Thank you for your feedback!

Aug. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James H Holdener Ashburn, VA

Communication between the contractor and homeowners is poor as they have to go through Homeshield every time. Resulting in poor service.

3 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Eugene Dallas, TX

Outstanding response and professionalism.

3 years ago

Reply from American Home Shield

Hi Eugene,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

John Gracyk Prescott Valley, AZ

Efficient , quick response, easy process

3 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Sarah Plummer Streetman, TX

very prompt, professional and gets the problem resolved

3 years ago

Reply from American Home Shield

Good morning Sarah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Kim Campbell Ames, IA

Handled my problem and saved me some money.

3 years ago

Reply from American Home Shield

Hi Kim. Thank you for your 5 star rating. It is great to know that your repair need was handled with ease. We hope that you contine to find the value in the coverage we offer. Thank you for choosing AHS.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Will Kuhlman Bartow, FL

Great communication and excellent service

3 years ago

Reply from American Home Shield

Hi Will,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Karen Wallace Middletown, DE

They were very nice and on time. Work was done in a matter of minutes.

3 years ago

Reply from American Home Shield

Hi Karen. Thank you for your positive review. It is great to know that your repair needs were taken care of promptly and efficiently. Thank you for choosing AHS as your home warranty company.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

LAVERNE MINTER Washington, DC

Always sends good companies to perform repairs.

3 years ago

Reply from American Home Shield

Hi Laverne,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Lourdes Bonita, CA

Prompt service , polite customer service

3 years ago

Reply from American Home Shield

HI Lourdes,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Loretta Beasley Brandon, MS

The best! Quick service and exactly as advertised

3 years ago

Reply from American Home Shield

Hi Loretta. Thank you for telling us about your service experience. We strive to provide you with prompt and reliable service. We so happy that you are enjoying your coverage with AHS.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Tina Robinson Fredericksburg, VA

Easy working with the associates and the vendors.

3 years ago

Reply from American Home Shield

Hi Tina,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Mary Hesidence Dawsonville, GA

Continuous effort to help fix my air conditioner

3 years ago

Reply from American Home Shield

Hi Mary,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Matthew Dudley Pleasant Hill, IA

They are always helpful if I have to call them

3 years ago

Reply from American Home Shield

Hi Matthew. We are so glad that you took time to write a review. It is our goal to prvide you with service you can count on. Thank you for choosing AHS to take the hassle out of your home repair needs.

Aug. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Michael Cardillo Shelbyville, IN

Poor customer service. Difficulty in speaking to a live English speaking person. I don't feel valued as a customer

3 years ago

Reply from American Home Shield

Hi Michael. I am sorry to hear that your repair needs were not met. We are here to address your concerns. I would be happy to speak with you to further address this matter.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Olivia Mesa, AZ

Air conditioning got fixed. It was great

3 years ago

Reply from American Home Shield

Hi Olivia. We are so happy that you repair need was resolved to your satisfaction. We can't wait to work with you again. Thank you for trusting AHS.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Sandra Houston, TX

Great, fantastic, good service. Bradley the greatest

3 years ago

Reply from American Home Shield

Hi Sandra. It's great to hear that you are pleased with the service provided. Thank you for choosing AHS as your home warranty company. Please contine to let us know how we are doing.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Patricia Moore Jackson, MS

My experience with AHS is been very good. The companies are very professional.

3 years ago

Reply from American Home Shield

Hi Patricia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

Bradley Nasiff San Diego, CA

Easy to use and quick response for the service we required

3 years ago

Reply from American Home Shield

Hi Bradley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 9th, 2021

check_circle

Verified Customer

star star star star star

Veronica stowe Lancaster, CA

Easy with app and fast service. Good contractors.

3 years ago

Reply from American Home Shield

Hi Veronica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 9th, 2021

American Home Shield Reviews