American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Judith McCord Muncie, IN

Polite and on time. Called before arrival

4 years ago

Reply from American Home Shield

Hi Judith. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Kavitha B. Cherukuri Oakton, VA

Responsive, timely service, ease of dealing

4 years ago

Reply from American Home Shield

Hi Kavitha,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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Michael Geddings North Augusta, SC

Any issues I've had have been resolved in a timely manner

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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Ms. Harris Washington, DC

Quick response time and vendor recommendations.

4 years ago

Reply from American Home Shield

Hi Ms. Harris. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 16th, 2021

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Verified Customer

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Patti Rock Hill, SC

Easy to open a work order, excellent service!

4 years ago

Reply from American Home Shield

Hi Patti,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Patty Luck

they found a way not to cover my hot water and wanted to charge me $750.00 they also billed me twice for the serv.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Patty. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Nov. 16th, 2021

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Verified Customer

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Sheila Kelly Stone Mountain, GA

Quick response and ease in scheduling service appointments

4 years ago

Reply from American Home Shield

Hi Sheila. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 16th, 2021

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Verified Customer

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Rose Murray Lawrenceburg, IN

Fast and efficient service Good technicians

4 years ago

Reply from American Home Shield

Hi Rose. Thank you for the positive review. We love taking the hassle and worry out of your home repair needs. We look forward to providing your with prompt and efficient service again in the future.

Nov. 8th, 2021

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Verified Customer

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Pamela deakins Frankfort, KY

They are great, prompt and do a great job.

4 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Catherine H Head-Kirkley Baltimore, MD

They are timely, efficient and professional.

4 years ago

Reply from American Home Shield

Hi Catherine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Cynthia Inez Dromgoole Mineola, TX

VERY PROFESSIONAL AND QUICK RESPONSE AND QUICK REPAIR

4 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Charo Sutton Las Vegas, NV

Vendors are very professionals and offer very good service

4 years ago

Reply from American Home Shield

Hi Charo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Dalya Gabriel Glenview, IL

They resolved your problem immediately,edietly

4 years ago

Reply from American Home Shield

Hi Dayla,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 9th, 2021

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Verified Customer

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David Mayhall Keller, TX

Good service and problem resolution with good contractors.

4 years ago

Reply from American Home Shield

Hi David,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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Verified Customer

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Forrest Smith Garland, TX

He was diligent and persistent in his job.

4 years ago

Reply from American Home Shield

Hi Forrest. We appreciate you letting us know about your repair experience. We are so glad to know you were pleased with the service you received. We look forward to taking care of your next repair need as well. Thank you for choosing AHS.

Nov. 9th, 2021

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Verified Customer

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V Port Saint Lucie, FL

Jessica's customer service was second to none!

4 years ago

Reply from American Home Shield

Hi V. Thank you so much for letting us know about the great customer service you received from Jessica. We look forward to providing you with this same level of service whenever you reach out to us. Thank you for choosing AHS.

Nov. 9th, 2021

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Verified Customer

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Janet Modesto, CA

Fast service! Didn't have to wait weeks for my appointment

4 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Jeff Baucum Lubbock, TX

Service and repairs are always completed fully and timely.

4 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Jeffrey Holley Graniteville, SC

Was overcharged for two monthly payments, have tried to be refunded since August with no luck. Very unhappy with the customer service.

4 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for letting us know about your billing and payment issue. We do apologize if your payments were overcharged. I would be happy to speak with you and assist with resolving this issue.

Nov. 10th, 2021

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Verified Customer

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Jerry Kramer Spanish Fort, AL

Takes only one visit with my computer to correct whatever problem I have!

4 years ago

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Verified Customer

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Joe Bettendorf, IA

Service request to job completion only took a couple days.

4 years ago

Reply from American Home Shield

Hi Joe. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 9th, 2021

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Verified Customer

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Joel Chansky Oro Valley, AZ

Super easy and convenient - turnkey service model

4 years ago

Reply from American Home Shield

Hi Joel. Thank you for letting us know how pleased you are with your AHS service. We can't wait to provide you with great service for your next repair need as well.

Nov. 9th, 2021

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Verified Customer

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Janet Milwaukee, WI

The people I spoke to were friendly and helpful.

4 years ago

Reply from American Home Shield

Hi Janet. We want you to know we are here when you need us. Thank you for trusting AHS. We look forward to providing you with exceptional service again in the future.

Nov. 9th, 2021

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Verified Customer

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Judith Williams Laveen, AZ

They went above and beyond what I ever expected

4 years ago

Reply from American Home Shield

Hi Judith. We are so glad to hear how pleased you were with the service you received. We can't wait to provide you with the same level of great service again.

Nov. 9th, 2021

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Verified Customer

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Peter Kok Fresno, CA

Quick response, easy access, reasonable price

4 years ago

Reply from American Home Shield

Hi Peter. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 9th, 2021

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Verified Customer

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Karel Watkins Melbourne, FL

Prompt service & problems solved. friendly repairmen

4 years ago

Reply from American Home Shield

Hi Karel. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 9th, 2021

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Verified Customer

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Louise Burcalow Arlington, TX

Ahs will not pay claim to repair a that trips breaker on very hot days when system runs continuously.

4 years ago

Reply from American Home Shield

Hi Louise,
Thank you for bringing these concerns to our attention. I would be glad to speak with you to assist with a resolution to your service issues.

Nov. 10th, 2021

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Verified Customer

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Linda Davis Beaumont, TX

They always fix what is wrong and are always eager to help.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you so much for your feedback. We love to provide our member with service they can count on. We look forward to being your warranty company and taking the hassle out of your home repair needs for many years to come.

Nov. 9th, 2021

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Verified Customer

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Lloyd Brown Tucson, AZ

Always seem professional and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Lloyd. Thank you for your feedback. We are happy to hear that you have been pleased with the service you received. We hope you continue to find the value in being an AHS warranty member.

Nov. 9th, 2021

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Verified Customer

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Kamile malik Morrisville, NC

Just takes your money. The contract is written so smart that when you need something replaced they find a way out of it.

4 years ago

Reply from American Home Shield

Hi Kamile. Thank you for your feedback. I hate to hear you have not been pleased with your warranty coverage. I would be happy to speak with you to address any unresolved issue.

Nov. 10th, 2021

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Verified Customer

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Chiquita Morton Gordonsville, VA

AHS had someone at my home in a timely manner

4 years ago

Reply from American Home Shield

Hi Chiquita. It is really wonderful to hear that you had someone at your home promptly. It is our goal to take the hassle out of your home repairs. Thank you for trusting AHS.

Nov. 9th, 2021

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Verified Customer

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Veronica Manteca, CA

Prompt response and resolution to my problem.

4 years ago

Reply from American Home Shield

Hi Veronica. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service with each call. Thank you for trusting AHS.

Nov. 8th, 2021

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Verified Customer

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Tyshinna Mason Ellenwood, GA

Time / Communication /Convenient/ Problems Resolved

4 years ago

Reply from American Home Shield

Hi Tyshinna. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you and resolve the issue Thank you for trusting AHS.

Nov. 8th, 2021

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Verified Customer

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Ravi Pothukuchy Austin, TX

Easy of getting service requests fulfilled

4 years ago

Reply from American Home Shield

Hi Ravi. Thank you for letting us know that it has been easy for you to receive the service you requested. We want you to know you can depend on the service and coverage we offer. We look forward to working with you again and taking care of your next repair need.

Nov. 8th, 2021

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Verified Customer

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Terry Rambert Virginia Beach, VA

I think the service call is too high and does not need to increase any further.

4 years ago

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Verified Customer

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Alphonso ScottCross Goldsboro, NC

They are Professional, prompt, reasonable,

4 years ago

Reply from American Home Shield

Hi Alphonso. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 8th, 2021

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Verified Customer

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Sue R. Montgomery, AL

Professional, quick service, easy to work with!

4 years ago

Reply from American Home Shield

Hi Sue. We love to hear from our members. We really appreciate you taking time to provide feedback on the service you received. We can't wait to provide you with your next great service repair.

Nov. 8th, 2021

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Verified Customer

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Lisa M Canal Winchester, OH

They strive to find fine print in the contract for every single service request, so that they can deny it and NOT cover anything. It's a scam

4 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for bringing the issue to our attention. I would be glad to speak with you to resolve your experience.

Nov. 10th, 2021

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Verified Customer

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Monique Drayton Washington, DC

I have always had A one service...never a disappointment

4 years ago

Reply from American Home Shield

Hi Monique. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your future repair needs.

Nov. 9th, 2021

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Verified Customer

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Dennis Roche Merkel, TX

Quick service with no hassles. Awesome service providers.

4 years ago

Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Darrell Tom Eagan Tucson, AZ

Made numerous calls to service agents, plural people plus computer service requests from June to Oct 2021 to get microwave and refrigerator fixed

4 years ago

Reply from American Home Shield

Hi Darrell,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 10th, 2021

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Verified Customer

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Mauricio Alvarez San Antonio, TX

awesome, the technician work it fast and eficiently

4 years ago

Reply from American Home Shield

Hi Mauricio,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Daniel Atlanta, GA

Its been months after coming out looking at my air conditioning and i been getting the run around, and no one will return my calls

4 years ago

Reply from American Home Shield

Hi Daniel. Thank you for bringing your concerns to our attention regarding your air conditioning. I would be happy to speak with you to further address this issue.

Nov. 10th, 2021

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Verified Customer

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Beverly LeBan New Orleans, LA

AHS Customer Service was very Professional

4 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Gloria hermosillo Hanford, CA

Can't rate yet still waiting for dishwasher racks and no communication at all from home shield

4 years ago

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Verified Customer

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Jose abrego Las Vegas, NV

They're fast and fix items quickly and no problems

4 years ago

Reply from American Home Shield

Hi Jose,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Janice Nelson Portsmouth, VA

Reps were very courteous, on time & professional.

4 years ago

Reply from American Home Shield

Hi Janice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Jose Lopez San Antonio, TX

Easy to use and efficient and scheduling work orders

4 years ago

Reply from American Home Shield

Hi Jose,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Julie Moore Philadelphia, PA

He was very imforative about my product.

4 years ago

Reply from American Home Shield

Hi Julie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 9th, 2021

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Verified Customer

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Marilyn Levine Yuma, AZ

They were so easy to work with. Things got fix right away.

4 years ago

Reply from American Home Shield

Hi Marilyn,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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