American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Jaime Velasco Brentwood, CA

very poor customer service special with Spanish speakers they only like to be rate 5 is what they tell me all time when I call.

3 years ago

Reply from American Home Shield

Hi Jaime. I am sorry to hear that you have not been happy with the customer service you received. I would be happy to speak with you to address any unresolved issue.

Sep. 9th, 2021

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Verified Customer

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John Burns Marietta, GA

Always have a good response and the problem resolved.

3 years ago

Reply from American Home Shield

Hi John. We appreciate your time in reviewing your experience. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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John Carrier Cecilia, KY

They have a quick response. Problem was fixed within 3 days

3 years ago

Reply from American Home Shield

Hi John. It's great to hear how quickly and effectively the issue was taken care of. We look forward to providing you with this same level of service for your next repair need as well.

Sep. 9th, 2021

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Verified Customer

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John Moyell Humble, TX

Excellent, fast service. Can highly recommend.

3 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Juan Delgado Winnsboro, TX

Great service and professional good good good

3 years ago

Reply from American Home Shield

Hi Juan. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Sep. 9th, 2021

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Verified Customer

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Judith Newman Las Vegas, NV

Older appliances -- Need service often, Always good

3 years ago

Reply from American Home Shield

Hi Judith. It is so wonderful to know that your repair needs were taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Sep. 9th, 2021

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Verified Customer

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Kari Modesto, CA

Great response time, quality of service, always on time

3 years ago

Reply from American Home Shield

Hi Kari. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 9th, 2021

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Verified Customer

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Laurie Kendrick Boerne, TX

Your contractors are extremely sexist Do you not get these crooks? I'll be terminating my membership at the end of the month .

3 years ago

Reply from American Home Shield

Hi Laurie. I am sorry to hear you had a bad experience with the contractor. I would be happy to speak with you to address any unresolved issue.

Sep. 9th, 2021

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Verified Customer

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Lesa Upper Marlboro, MD

Awesome; great customer service and efficiency

3 years ago

Reply from American Home Shield

Hi Lesa. Thank you for review. We are delighted to know that you are pleased with the service you are receiving. We know how important reliable service is and we thank you for trusting AHS as your home warranty company.

Sep. 9th, 2021

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Verified Customer

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Lisa Evans Sulphur Springs, TX

Prompt - Professional - Tidy - Well Mannered

3 years ago

Reply from American Home Shield

Hi Lisa. Thank you so much for letting us know how we are doing. We are so happy we met you expectations for service and can't wait to work with you again. Thank you for choosing AHS.

Sep. 9th, 2021

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Verified Customer

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Mark K Small Wilsonville, OR

Everytime we've used them, our problem has been solved.

3 years ago

Reply from American Home Shield

Hi Mark. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair as well.

Sep. 9th, 2021

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Verified Customer

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Peter Hunziker Fort Mill, SC

two bad experiences with AHS, especially with the last claim. After organizing a technician to check my AC unit no more correspondence with AHS

3 years ago

Reply from American Home Shield

Hi Peter. I am sorry to hear that you had a bad experience and have not received any follow up since requesting service for your air conditioning. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

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Verified Customer

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Rob Howey

On time, good vendors . Competent and helpful on the phone

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rob,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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mike hill San Francisco, CA

good and bad. some things I beleive should be under warranty have not been addressed

3 years ago

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Verified Customer

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Andrea Augello Cumming, GA

Easy process … good contractor .. fixed the issue

3 years ago

Reply from American Home Shield

Hi Andrea,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Andres Perez Philadelphia, PA

Great and efficient, great customer service, quick response

3 years ago

Reply from American Home Shield

Hi Andres,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Audrey D Etgen Junction City, KS

Easy to put in a claim, fast and courteous service.

3 years ago

Reply from American Home Shield

Hi Audrey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Bhadresh Doshi Bridgeton, MO

Nice and easy to contact and resolve your problems

3 years ago

Reply from American Home Shield

Hi Bhadresh,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Cheryl Snow Tulsa, OK

Excellent and better ways to communicate for service. Coverage it better.

3 years ago

Reply from American Home Shield

Hi Cheryl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Christine Landry Zeeland, MI

excellent service and a great company to work with

3 years ago

Reply from American Home Shield

Hi Christine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Diantha Walls Katy, TX

Timely and courteous I was very satisfied!

3 years ago

Reply from American Home Shield

Hi Diantha,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Edward D Lattenhauer Saint Cloud, FL

on time fixed the problem very professional

3 years ago

Reply from American Home Shield

Hi Edward,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Gerardo Manansala American Canyon, CA

Very nice staff and able to diagnoses problem immediately

3 years ago

Reply from American Home Shield

Hi Gerardo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Gunnar Olsen Orlando, FL

Very fast and reliable service with care

3 years ago

Reply from American Home Shield

Hi Gunnar,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Harsh Oberoi Las Vegas, NV

Great service good standing communication

3 years ago

Reply from American Home Shield

Hi Harsh,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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James Grand Prairie, TX

We called them out and they took care of the problem

3 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sep. 9th, 2021

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Verified Customer

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Jerrod Harris Greensboro, NC

Quick and professional. Great communication.

3 years ago

Reply from American Home Shield

Hi Jerrod,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us. We will continue to strive to meet your needs.

Sep. 9th, 2021

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Verified Customer

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Linda LeCates Georgetown, TX

The company that responded was Super great.

3 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Marcel Chula Vista, CA

Great overall experience. Friendly customer service.

3 years ago

Reply from American Home Shield

Hi Marcel,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sep. 9th, 2021

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Verified Customer

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Melanie Goldberg Albuquerque, NM

Easy and effective handled issues quickly easy to use

3 years ago

Reply from American Home Shield

Hi Melanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Michael Anthony Lugo Gilbert, AZ

The request was timely and service outstanding

3 years ago

Reply from American Home Shield

Hi Michael,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Ming Chin Mechanicsville, VA

Haven't heard back from company.. A/C coil still leaks haven'theard a word from anyone!.

3 years ago

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Verified Customer

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perry D drake Saint Louis, MO

You guys contract with great companies. Thank you

3 years ago

Reply from American Home Shield

Hi Perry,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Rhonda Williams-Beckers Temple, TX

they always come within the time they schedule or sooner

3 years ago

Reply from American Home Shield

Hi Rhonda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Robert E Thomas III Pahrump, NV

AHS did well, but it took 3 weeks for the assigned contractor to call.

3 years ago

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Verified Customer

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Lora Augusta, GA

Great service and prices. great timings.

3 years ago

Reply from American Home Shield

Hi Lora. Thank you so much for your positive feedback. We are so happy to hear that you are satisfied with your coverage. We hope you contineu to find the value in your home warranty with AHS.

Sep. 7th, 2021

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Verified Customer

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Rhonda Rusche Bolivar, MO

Quick response. Excellent service techs sent to do jobs.

3 years ago

Reply from American Home Shield

Hi Rhonda. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Sep. 7th, 2021

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Verified Customer

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Robert Highland Park, IL

Organized, communicate well, responsive, professional.

3 years ago

Reply from American Home Shield

Hi Robert. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Sep. 7th, 2021

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Verified Customer

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Ronald Redmond McDonough, GA

All work was assigned and completed in a timely manner

3 years ago

Reply from American Home Shield

Hi Ronald. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. We are so happy that you chose American Home Shield.

Sep. 7th, 2021

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Verified Customer

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Tegan Saint Paul, MN

Everything has worked fantastic through the company.

3 years ago

Reply from American Home Shield

Hi Tegan. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 7th, 2021

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Verified Customer

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Wayne Morin Spring, TX

Quick response when placing service orders online.

3 years ago

Reply from American Home Shield

Hi Wayne. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 7th, 2021

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Verified Customer

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A Trieschman Radcliff, KY

Fast response great service done in a timely manner.

3 years ago

Reply from American Home Shield

Good morning A. Trieschman,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2021

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Verified Customer

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Brian Singh Winter Garden, FL

Amazing. Elite. The Apple of home warranties.

3 years ago

Reply from American Home Shield

Hi Brian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 8th, 2021

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Verified Customer

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Darrius Cuffie Wylie, TX

EASY TO WORK WITH, PROFESSIONAL, KNOWLEDGEABLE

3 years ago

Reply from American Home Shield

HI Darrius,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us. We will continue to strive to meet your needs.

Sep. 8th, 2021

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Verified Customer

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Emperatriz Aguirre Elgin, TX

Any time o speak to customer service it seems that the rep repeats everything I'm voicing and solution is found. It doesn't feel genuine

3 years ago

Reply from American Home Shield

Hi Emperatriz,
I would be glad to speak with you in regards to your recent customer service experience to get the issues resolved.

Sep. 8th, 2021

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Verified Customer

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Gary F Smith Atlanta, GA

It appears that the good service has diminished. I've had several call backs for jobs to be re-done.

3 years ago

Reply from American Home Shield

Hi Gary. Thank you for your feedback regarding your service experiences. I do hate to hear that you have had several call backs. We are here to address your concerns. I would be happy to speak with you to further assist with this matter.

Sep. 7th, 2021

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Verified Customer

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Karen McCorvey Manassas, VA

It has been.nice, time saving, and affordable.

3 years ago

Reply from American Home Shield

Hi Karen. We are so happy to hear how pleased you are with the coverage and service you are receiving. We hope you continue to find the value in your American Home Shield warranty and we will continue to strive to provide you with exceptional service.

Sep. 7th, 2021

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Verified Customer

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Lillian vetrano Houston, TX

Timely manner great service professional technicians

3 years ago

Reply from American Home Shield

Hi Lillian. We are so happy that you had a great experience. We strive to meet your repair needs professionally and effectively. Thank you for allowing AHS to take the hassle out of your unexpected home repairs.

Sep. 7th, 2021

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Verified Customer

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Sandra McDonald Atlanta, GA

Absolutely awesome service and great contractors b

3 years ago

Reply from American Home Shield

Hi Sandra,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Aug. 31st, 2021

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Verified Customer

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robert montagna Bridgeville, PA

Covered electrical repair took 2 months. Covered microwave replacement 6 weeks and still waiting. Do I need to say more?

3 years ago

Reply from American Home Shield

H Robert. Thank you for your feedback regarding your recent service experience. I am sorry to hear that you still have an unresolved issue with your microwave. I would be happy to speak with you to further address this issue.

Aug. 31st, 2021

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