American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Terry Rambert Virginia Beach, VA

I think the service call is too high and does not need to increase any further.

4 years ago

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Verified Customer

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Alphonso ScottCross Goldsboro, NC

They are Professional, prompt, reasonable,

4 years ago

Reply from American Home Shield

Hi Alphonso. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 8th, 2021

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Verified Customer

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Sue R. Montgomery, AL

Professional, quick service, easy to work with!

4 years ago

Reply from American Home Shield

Hi Sue. We love to hear from our members. We really appreciate you taking time to provide feedback on the service you received. We can't wait to provide you with your next great service repair.

Nov. 8th, 2021

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Verified Customer

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Lisa M Canal Winchester, OH

They strive to find fine print in the contract for every single service request, so that they can deny it and NOT cover anything. It's a scam

4 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for bringing the issue to our attention. I would be glad to speak with you to resolve your experience.

Nov. 10th, 2021

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Verified Customer

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Monique Drayton Washington, DC

I have always had A one service...never a disappointment

4 years ago

Reply from American Home Shield

Hi Monique. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your future repair needs.

Nov. 9th, 2021

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Verified Customer

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Dennis Roche Merkel, TX

Quick service with no hassles. Awesome service providers.

4 years ago

Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Darrell Tom Eagan Tucson, AZ

Made numerous calls to service agents, plural people plus computer service requests from June to Oct 2021 to get microwave and refrigerator fixed

4 years ago

Reply from American Home Shield

Hi Darrell,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 10th, 2021

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Verified Customer

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Mauricio Alvarez San Antonio, TX

awesome, the technician work it fast and eficiently

4 years ago

Reply from American Home Shield

Hi Mauricio,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Daniel Atlanta, GA

Its been months after coming out looking at my air conditioning and i been getting the run around, and no one will return my calls

4 years ago

Reply from American Home Shield

Hi Daniel. Thank you for bringing your concerns to our attention regarding your air conditioning. I would be happy to speak with you to further address this issue.

Nov. 10th, 2021

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Verified Customer

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Beverly LeBan New Orleans, LA

AHS Customer Service was very Professional

4 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Gloria hermosillo Hanford, CA

Can't rate yet still waiting for dishwasher racks and no communication at all from home shield

4 years ago

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Verified Customer

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Jose abrego Las Vegas, NV

They're fast and fix items quickly and no problems

4 years ago

Reply from American Home Shield

Hi Jose,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Janice Nelson Portsmouth, VA

Reps were very courteous, on time & professional.

4 years ago

Reply from American Home Shield

Hi Janice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Jose Lopez San Antonio, TX

Easy to use and efficient and scheduling work orders

4 years ago

Reply from American Home Shield

Hi Jose,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Julie Moore Philadelphia, PA

He was very imforative about my product.

4 years ago

Reply from American Home Shield

Hi Julie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 9th, 2021

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Verified Customer

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Marilyn Levine Yuma, AZ

They were so easy to work with. Things got fix right away.

4 years ago

Reply from American Home Shield

Hi Marilyn,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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Verified Customer

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Princess Hall Manassas, VA

We have an affordable way to get repairs done.

4 years ago

Reply from American Home Shield

Hi Princess. Thank you for your feedback. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 9th, 2021

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Verified Customer

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Renee South Holland, IL

They have always been prompt and timely.

4 years ago

Reply from American Home Shield

Hi Renne,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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shannon Ontario, CA

Excellent customer service and follow up

4 years ago

Reply from American Home Shield

Hi Shannon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 9th, 2021

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Verified Customer

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Eric detoro Fort Mill, SC

Easy and fast service. Great customer service

4 years ago

Reply from American Home Shield

Hi Eric,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Gaylon Stedman, NC

Everyone i have had to talk to had been very professional

4 years ago

Reply from American Home Shield

Hi Gaylon,Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Karen

They are very professional and did excellent work.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 9th, 2021

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Verified Customer

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Maxine G Yohe Youngstown, OH

They did not help me. They would not refund the money I put out to find someone who could take care of the problem and they couldn't.

4 years ago

Reply from American Home Shield

Hi Maxine. Thank you for letting us know you feel you did not receive the help you needed. I would be happy to look into this matter further and follow up with you.

Nov. 10th, 2021

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Verified Customer

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Steven Alan Odom Destin, FL

on time and quickly addressed my problem

4 years ago

Reply from American Home Shield

Hi Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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al Cibolo, TX

American Home Shield offers Quick and Friendly service.

4 years ago

Reply from American Home Shield

Hi Al,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Irma Shafter, CA

I was able to purchase a replacement without any hassles.

4 years ago

Reply from American Home Shield

Hi Irma. Thank you for the review. We love to take the hassle and worry out of your unexpected home repairs. We are so glad we had the opportunity to provide you with service you can count on.

Nov. 9th, 2021

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Verified Customer

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Connie Brooks Orangeburg, SC

Because they through on fixing my air condition.

4 years ago

Reply from American Home Shield

HiConnie,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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Verified Customer

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Archbishop Tony Scuderi, DD, PsyD, DMin Elk Grove, CA

Timely, experienced, personable and great work

4 years ago

Reply from American Home Shield

Hi Archbishop,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Jeffrey Moore Pataskala, OH

Quick response and great companies that respond.

4 years ago

Reply from American Home Shield

Hi Jeffrey,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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john edward mandella Hales Corners, WI

excellant service was easy and simple great repair service

4 years ago

Reply from American Home Shield

Hi John. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty and will continue to strive to provide you with great service.

Nov. 1st, 2021

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Verified Customer

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Joe T. San Diego, CA

It went very smoothly. I am very happy with service.

4 years ago

Reply from American Home Shield

Hi Joe. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need as well.

Nov. 1st, 2021

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Verified Customer

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K. Mantri Malvern, PA

Great response from customer service; coverage is pretty good too.

4 years ago

Reply from American Home Shield

Hi K. Thank you for letting us know you have been satisfied with the service and coverage we offer. Thank you for choosing AHS. We look forward to providing you with great service in the future.

Nov. 2nd, 2021

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Verified Customer

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Lee Cross Midlothian, VA

Great! We love working with Christie H she is AMAZING!

4 years ago

Reply from American Home Shield

Hi Lee. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service from Christie as well. Thank you for choosing AHS.

Nov. 1st, 2021

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Verified Customer

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Rick Dayton, OH

Great experience with claim. Easy to use.

4 years ago

Reply from American Home Shield

Hi Rick. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Nov. 1st, 2021

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Verified Customer

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Neomi Reid Cincinnati, OH

Wonderful workmen very please with the service thank you

4 years ago

Reply from American Home Shield

Hi Neomi. hank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 1st, 2021

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Verified Customer

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Ralph Mucerino Eatontown, NJ

All good but parts need to come in quicker for appliances like the fridge.

4 years ago

Reply from American Home Shield

Hi Ralph. Thank you for your feedback. We do understand the importance of providing prompt and efficient service to our members. We appreciate your patience while waiting for the parts to complete the job. We look forward to providing with a better experience in the future.

Nov. 2nd, 2021

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Verified Customer

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ROBERT AUTENRIETH SR San Antonio, TX

Great coverage. Friendly,professional employee's.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Rberryhill Pell City, AL

Listened to my frustration..sent a good plumber out

4 years ago

Reply from American Home Shield

Hi Rberry. Thank you for letting us know that you were pleased with the plumbing service. It makes us happy to know that your issues was heard and taken care of. Thank you choosing AHS as your home warranty company.

Nov. 1st, 2021

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Verified Customer

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Carolyn Horton Oshkosh, WI

Claims passed on to contractors within minutes.

4 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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carole kaiser Punta Gorda, FL

outstanding customer service met our needs

4 years ago

Reply from American Home Shield

Hi Carole,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 2nd, 2021

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Verified Customer

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David Janik Albuquerque, NM

Great coverage in the policy. Response from contractors sometime a little slow.

4 years ago

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Verified Customer

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Deirdre Stokes Woodstock, MD

My issue was handled promptly. Received service within 3 days.

4 years ago

Reply from American Home Shield

Hi Deidre,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Fernando vallejo Galt, CA

Very easy and understanding to work with

4 years ago

Reply from American Home Shield

Hi Fernando,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 2nd, 2021

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Verified Customer

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Heidi M Salinas Bakersfield, CA

Fast response, courteous workers, worked with my schedule

4 years ago

Reply from American Home Shield

Hi Heidi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 2nd, 2021

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Verified Customer

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Joe Lang Davenport, IA

All repairs done quickly and appear to be done correctly.

4 years ago

Reply from American Home Shield

Hi Joe,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Lauren Dundalk, MD

Easy to navigate, fast response, quality work

4 years ago

Reply from American Home Shield

Hi Lauren. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 2nd, 2021

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Verified Customer

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Mabel Wallace Deland, FL

The problem is still unresolved after two visits. A part was ordered 10/21/21 still not received

4 years ago

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Verified Customer

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Nancy West Palm Beach, FL

Good customer service and very pleasant to talk with.

4 years ago

Reply from American Home Shield

Hi Nancy. Thank you for the positive feedback. We look forward to providing you with great customer service again soon. Thank you for choosing American Home Shield.

Nov. 1st, 2021

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Verified Customer

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Robert Mira Loma, CA

They get all my repairs done in a timely manner.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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James E Rawlings Manawa, WI

timely, many resources. get the work done

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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