American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Tabitha Fort Worth, TX

I have had several issues and found the AHS finds ways to get out of paying for services and or will pay for partial service only.

3 years ago

Reply from American Home Shield

Hi Tabitha,
I hate to hear about the noncovered cost associated with your claim. I would be glad to speak with you to discuss your experience.

Aug. 31st, 2021

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Verified Customer

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Barbarino North Las Vegas, NV

I waited on the phone for almost 30 minutes to get to a agent. Then could hardly hear her and understand her

3 years ago

Reply from American Home Shield

Hi Barbarino,
I hate to hear about the delay in service experienced to speak with a customer service agent. I would be glad to speak with you to discuss your experience.

Aug. 31st, 2021

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Verified Customer

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Victor Costanzi Ferndale, WA

MAny hurdles to jump and not all of them successfully. Some satisfaction and some disappointment.

3 years ago

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Verified Customer

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Jack Williams Lakeland, FL

Tried to fix my a/c system,but I ended up having to buy another system.

3 years ago

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Verified Customer

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L C Pooler, GA

It's been very good since I've had Coverage with this service

3 years ago

Reply from American Home Shield

Hi LC. We are so happy to hear that you are finding the value in your home warranty coverage. It is our goal to take the hassle and worry out of home repair needs. Thank you for choosing AHS to do that for you.

Aug. 31st, 2021

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Verified Customer

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Andrew Wolf Clearwater Beach, FL

Great to have a one call fix it solution for all your home systems.

3 years ago

Reply from American Home Shield

Hi Andrew. Thank you so much for the positive feedback. We want you to know you can count on AHS to take care of your unexpected home repair needs. We look forward to providing you with great service again.

Aug. 31st, 2021

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Verified Customer

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Randall King Augusta, GA

Came out in a reasonable amount of time and fixed problem

3 years ago

Reply from American Home Shield

Good morning Randall,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Wayne Hughes Chicago, IL

It was great problem was fixed within 24 hours!

3 years ago

Reply from American Home Shield

Hi Wayne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Joann Wesley Sardis, MS

Service is done professionally and the problem is resolved.

3 years ago

Reply from American Home Shield

Hi Joann. We are so happy to hear that you are pleased with the service you have received. We can't wait to take care of your next repair need with the same level of service. Thank you for choosing AHS.

Aug. 31st, 2021

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Verified Customer

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James Thomas Green Valley, AZ

Very professional and true to their word

3 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Michelle Beachboard Mill City, OR

Wasn’t helped. Told twice to call back and neither time was an agent able to help. Kept saying system updates were happening

3 years ago

Reply from American Home Shield

Hi Michelle,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to reach a resolution and discuss the issues.

Aug. 26th, 2021

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Verified Customer

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Scott Sapienza Charleston, SC

So easy they had someone out the next day

3 years ago

Reply from American Home Shield

Hi Scott. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so quickly and effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 25th, 2021

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Verified Customer

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Wanda Kerley Boone, NC

Usually one day turnaround for locating the repairmen

3 years ago

Reply from American Home Shield

Hi Wanda. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 25th, 2021

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Verified Customer

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Bob Dix Kill Devil Hills, NC

Good experience, responsive. Satisfactory result

3 years ago

Reply from American Home Shield

Hi Bob. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Aug. 25th, 2021

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Verified Customer

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Ross Raleigh, NC

Well automated, a very easy way to get service to your house

3 years ago

Reply from American Home Shield

Hi Ross,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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Marilyn Moore Citrus Heights, CA

Have used them only twice in the past 2 years. Had prompt service each time.

3 years ago

Reply from American Home Shield

Hi Marilyn. We appreciate you taking time to write a review. We know how important it is to our member that we provide prompt and reliable service. We are so happy that we were able to do so for you. We look forward to working with you again for your next repair need.

Aug. 31st, 2021

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Verified Customer

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Richard Newman Klamath Falls, OR

So far good. I had one issue and it was handled within the week

3 years ago

Reply from American Home Shield

Hi Richard,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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Tina Vasquez Elkhart, TX

I made my appointment online and I enjoyed the Experience

3 years ago

Reply from American Home Shield

Hi Tina. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Aug. 25th, 2021

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Verified Customer

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Phyllis popailo Beaverton, OR

The very best. Prompt efficient and polite

3 years ago

Reply from American Home Shield

Hi Phyllis. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Aug. 25th, 2021

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Verified Customer

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Sheila D Thomas Lansdowne, PA

They got the job done . Sent someone out quickly

3 years ago

Reply from American Home Shield

Hi Shelia. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 25th, 2021

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Verified Customer

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Gil Ramirez Santa Cruz, CA

Very, good, thoroughly efficient and professional

3 years ago

Reply from American Home Shield

Hi Gil. Thank you for the positive service review. We do our best to provide our members with professional and reliable service for all your repair needs. We thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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Charles M. DeCuir Desoto, TX

When I rejoined AHS it was Americans that I spoke with. Upon my first call for service it became South Asia Home Shield.

3 years ago

Reply from American Home Shield

Hi Charles,
Thank you for bringing the miscommunication issues to our attention. I would be glad to speak with you about the air conditioner service request.

Aug. 26th, 2021

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Verified Customer

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Debra Burke Greer, SC

They were very professional and responded quickly

3 years ago

Reply from American Home Shield

Hi Debra. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Aug. 25th, 2021

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Verified Customer

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AJ Hidden Valley Lake, CA

Overall, good company that caters to their customers!

3 years ago

Reply from American Home Shield

Thank you, AJ for the positive review. We are obsessed with taking care of our members repair needs. Thank you for trusting AHS to provide you with service you can count on.

Aug. 25th, 2021

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Verified Customer

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Denis Burk Minneapolis, MN

Easy to use, quality vendors, pays for itself.

3 years ago

Reply from American Home Shield

Hi Denis. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Aug. 25th, 2021

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Verified Customer

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Terri J King South Bend, IN

Reliable, explain everything in laymen terms.

3 years ago

Reply from American Home Shield

Hi Terri,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 25th, 2021

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Verified Customer

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Tom King Portage, MI

Good service and good response time except when a holiday weekend is happening

3 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 1st, 2021

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Verified Customer

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Walter Harris Upper Marlboro, MD

Good service. Good product. Could be a better quality replacement product

3 years ago

Reply from American Home Shield

Hi Walter,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 1st, 2021

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Verified Customer

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WALTER LOTHRIDGE Antioch, CA

Technicians were on time and completed work very quickly

3 years ago

Reply from American Home Shield

Hi Walter,
We love to hear when we have provided great technicians and professional service to our customers. Please continue to share your experiences with us!

Aug. 25th, 2021

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Verified Customer

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Wm Rudd Warren, MI

Great service, on time and professional.

3 years ago

Reply from American Home Shield

Hi Wm Rudd,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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BELLINDA BALDERRAMA Palmdale, CA

Prompt, everything is always covered, love love them

3 years ago

Reply from American Home Shield

Hi Bellinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Cathee Brackin Lumberton, TX

The problem was resolved quickly and easily.

3 years ago

Reply from American Home Shield

Hi Cathee,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolutions we provide to your home repair needs.

Aug. 25th, 2021

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Verified Customer

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Donald Moore Vancouver, WA

Prompt. Listened well & immediately assigned a tech.

3 years ago

Reply from American Home Shield

Hi Donald. Thank you for your time. We appreciate your writing a review. I am so glad the issue was resolved to your satisfaction. We look forward to taking care of your next repair need with the same level of great service.

Aug. 25th, 2021

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Verified Customer

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Dorothy Pope Virginia Beach, VA

They take the worry out of finding trustworthy vendors.

3 years ago

Reply from American Home Shield

Hi Dorothy. Thank you for taking time to let us know about your experience. We love to take the hassle and worry out of home repairs. Thank you for letting us know that we have been able to do that for you.

Aug. 25th, 2021

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Verified Customer

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Dennis Jackson Sparta, KY

Fast and friedly. Newwater heater nect day.

3 years ago

Reply from American Home Shield

Hi Dennis,
We strive to provide you with the best service while being fast and friendly!

Aug. 25th, 2021

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Verified Customer

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Talaina Gregory Bentonville, AR

They are quick to respond, assign a contractor, and get everything approved.

3 years ago

Reply from American Home Shield

Hi Talaina,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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Glenn Becker Ankeny, IA

Great work by professional and friendly people.

3 years ago

Reply from American Home Shield

Hi Glenn. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Aug. 25th, 2021

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Verified Customer

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James C Moeller Vancouver, WA

Every time we call, service is prompt and very good

3 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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John B Mount Holly, NC

Professional, efficient friendly customer service

3 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Joshua Thai Las Vegas, NV

They used to be better before we used to be able to talk to an actual person about multiple issues.

3 years ago

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Verified Customer

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John Broomfield, CO

Excellent experience. Great service. Quick response.

3 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

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Verified Customer

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Roxanne Serrano Queen Creek, AZ

Fantastic thank you for the excellent service

3 years ago

Reply from American Home Shield

Good morning Roxanne,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

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Verified Customer

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Natasha Grant Brandon, MS

Responded in a timely manner. Great customer service

3 years ago

Reply from American Home Shield

Hi Natasha,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 25th, 2021

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Verified Customer

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Mark O'Connor Fort Worth, TX

Best money I ever spent, fast service, great contractors

3 years ago

Reply from American Home Shield

Hi Mark. Thank you for letting us know how your service experiences have been. I am so glad to hear that you have been pleased with the service you have received. We look forward to providing you with great service again. Thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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russell lee alexander Mabank, TX

very professional and customer service was good

3 years ago

Reply from American Home Shield

Hi Russell,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the customer service we provide!

Aug. 25th, 2021

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Verified Customer

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Sabrina Mooney Mechanicsville, MD

It has been a nightmare when it comes to having a Plummer. It’s been months and I can’t get leaking pipes fixed since February.

3 years ago

Reply from American Home Shield

Hi Randall,
I hate to hear about your most recent AHS experience to have the stoppage repaired. I would be glad to speak with you to reach a resolution.

Aug. 25th, 2021

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Verified Customer

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steve Honolulu, HI

Easy to work with. Tech did a great job!

3 years ago

Reply from American Home Shield

Hi Steve,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 25th, 2021

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Verified Customer

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Angelia Wilson Oklahoma City, OK

AHS always send professional knowledgeable technicians.

3 years ago

Reply from American Home Shield

Hi Angelina,
We love to hear when we have provided great technicians and professional service to our customers. Please continue to share your experiences with us!

Aug. 25th, 2021

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Verified Customer

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Ann Buck Summerville, SC

Have always been quick to schedule a service and follow up

3 years ago

Reply from American Home Shield

Hi Ann,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolutions we provide to your home repair needs.

Aug. 25th, 2021

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Verified Customer

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EDITH E EDWARDS TALBOT Mechanicsville, VA

AHS has lived up to its promises. The vendors are responsive.

3 years ago

Reply from American Home Shield

Hi Edith,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 1st, 2021

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