American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Brad B Morales Bolingbrook, IL

They have followed through at every level.

4 years ago

Reply from American Home Shield

Hi Brad. We are so excited to read your review. We love to know how pleased our member are with service they have received. Please continue to let us know how we are doing.

Nov. 30th, 2021

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Verified Customer

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Katoria Eason Shreveport, LA

The people came out and the problem was resolved.

4 years ago

Reply from American Home Shield

Hi Katoria. We are so happy to know your repair need was resolved to your satisfaction. We look forward to providing you with great service again when ever you may need to use your warranty coverage.

Nov. 30th, 2021

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Verified Customer

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Eric Flatley New Brighton, PA

Ease of use and overall speed of getting an appointment

4 years ago

Reply from American Home Shield

Hi Eric,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Denise Sullivan Carson City, NV

Get the job done, quick response, fair price

4 years ago

Reply from American Home Shield

Hi Denise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

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Verified Customer

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Chandra Oaks-Garcia Hampton, VA

I believe company is great with the room for improvement. Its a great company

4 years ago

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Verified Customer

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Jane Chamedes Levine Naples, FL

Respond quickly and technicians know their work

4 years ago

Reply from American Home Shield

Hi Jane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Diane Gatzke

They still haven't taken care of my stove top that the person they sent out said he couldn't fix it. It's been 3 weeks

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Diane. Thank you for bringing this issue to our attention. I am sorry to hear that the problem with your stovetop has not been resolved. I would be happy to speak with you to further address this matter.

Nov. 30th, 2021

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Verified Customer

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shanae sparks Baden, PA

Prompt responses and reliable contractors

4 years ago

Reply from American Home Shield

Hi Shanae,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Patricia Grey Sierra Vista, AZ

Always had fast efficient service! Thank you AHS

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Jenny Fuquay-Varina, NC

Fast response and action to resolve problems

4 years ago

Reply from American Home Shield

Hi Jenny. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Dec. 1st, 2021

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Verified Customer

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Roberta Manis Granite Bay, CA

I have a difficult time understanding some of the people that answer the call.

4 years ago

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Verified Customer

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Shalonda Hoskins Ontario, CA

Very , professional, good the job down fast

4 years ago

Reply from American Home Shield

Hi Shalonda. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 1st, 2021

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Verified Customer

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Tk Bowie, MD

Great service very reliable and reasonable

4 years ago

Reply from American Home Shield

Hi Tk,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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chase sue Palm City, FL

They always send someone responsible in a timely fashion

4 years ago

Reply from American Home Shield

Hi Cjase,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Daphne Smith Windsor Mill, MD

My last experience was not good at all. I am still waiting for a technician to come to my home after logging a request a month ago.

4 years ago

Reply from American Home Shield

Hi Daphne. Thank you for bringing this issue to our attention. I am sorry to hear that you have been waiting on a technician over a month. I would be happy to look into this matter further and follow up with you.

Nov. 23rd, 2021

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Verified Customer

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Ila christiansen Murrieta, CA

Good service. Replace with quality products

4 years ago

Reply from American Home Shield

Hi Ila. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 23rd, 2021

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Verified Customer

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Sharon Nelson Tulsa, OK

I have always received no hassle, exceptional service.

4 years ago

Reply from American Home Shield

Hi Sharon,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Olga Gotokhovsky San Francisco, CA

Insurance response was quick and service was good

4 years ago

Reply from American Home Shield

Hi Olga,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Arup Sen East Amherst, NY

very timely and and professional people.

4 years ago

Reply from American Home Shield

Hi Arup,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Ellis East Alton, IL

Issue was resolved per agreement in a timely manner.

4 years ago

Reply from American Home Shield

Hi Ellis,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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eddie e Walker Fairborn, OH

Excellent company; great service; professional team

4 years ago

Reply from American Home Shield

Hi Eddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Pam Johnson Sacramento, CA

I've never had an issue with any service requested

4 years ago

Reply from American Home Shield

Hi Pam. Thank you for taking time to let us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that you have not had any issues when requesting service. Thank you for choosing AHS.

Nov. 23rd, 2021

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Verified Customer

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Anne Flaherty Brock Richmond, TX

Best coverage; contractors are excellent.

4 years ago

Reply from American Home Shield

Hi Anne,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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Denise Verheul Sarasota, FL

Professional, knowledgable and courteous.

4 years ago

Reply from American Home Shield

Hi Denise,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Michelle McKelly Fairburn, GA

Very professional and service has always been top notch.

4 years ago

Reply from American Home Shield

Hi Michelle,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Morgan Hayes Tucson, AZ

Good experience so far! Timely. Gets the things fixed!

4 years ago

Reply from American Home Shield

Hi Morgan,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Michael Hensen Durham, NC

Responsive, professional and a great value.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Betty Adeline Cintas Santa Clara, CA

Very attentive. But another appointment is needed.

4 years ago

Reply from American Home Shield

Hi Betty. Thank you for the 5 star review. We really appreciate you letting us know you have been pleased with the service we offer. We look forward to working with you again.

Nov. 23rd, 2021

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Verified Customer

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Jose Garza Houston, TX

Easy to request repair services and fast service

4 years ago

Reply from American Home Shield

Hi Jose,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Beverly Ponca City, OK

We appreciated the immediate response from the agent

4 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Joyce Vermillion Cheney, WA

Timely, quality service at a reasonable price

4 years ago

Reply from American Home Shield

Hi Joyce,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Kimberly Roberts Houston, TX

Always quick, friendly & professional Services

4 years ago

Reply from American Home Shield

Hi Kimberly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Richard Collier Gadsden, AL

So far they have provided excellent service

4 years ago

Reply from American Home Shield

Hi Richard,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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David Pierce Dumfries, VA

Easy to work with, contractor was completely professional

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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DESHANTAL BATTLE Rocky Mount, NC

Excellent service and extremely knowledgeable

4 years ago

Reply from American Home Shield

Hi Deshantal,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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James M Downs Pittsburgh, PA

I've had them for years now. Things get fixed fast for $75

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Julio ortiz Henderson, NV

Good customer service and fast service too

4 years ago

Reply from American Home Shield

Hi Julio.
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Renee Chandler Sparks, NV

On time,professional and got the job done

4 years ago

Reply from American Home Shield

Hi Renee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Carlton Mack Austin, TX

Good system for getting repair service with 30 days guarantee.

4 years ago

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Verified Customer

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Nakiesha l Stockton, CA

Very reliable quick to respond an great customer service

4 years ago

Reply from American Home Shield

Hi Nakiesha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Arlene Baez Jacksonville, FL

They have always responded in a timely matter.

4 years ago

Reply from American Home Shield

Hi Arlene,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Vivian Booker Richmond, VA

Since April13th, I hv been trying to get my air conditioner repaired. AHS never found a company to repair ...I am still waiting for service

4 years ago

Reply from American Home Shield

Hi Vivian,
I hate to hear about the delay in service and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Lori Whitlow

Charge too much and won't cover the part I need to fix my dishwasher.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lori,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Cynthia Villalobos San Antonio, TX

No problems have been experienced so far.

4 years ago

Reply from American Home Shield

Hi Cynthia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Ellis Dyson Upper Marlboro, MD

Theu were able to resolve the replacement og the Refrigerator on yhe 2nd vist.

4 years ago

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Verified Customer

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Maricela Valdez Tuscola, TX

The company's you send take care of the problem.

4 years ago

Reply from American Home Shield

Hi Maricela. We are so glad that you let us know your service issues have been taken care of. We want you to know you can count on AHS when ever you reach out to us.

Nov. 23rd, 2021

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Verified Customer

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Nina Duckery

the tech was excellent!!!! Thanks..by the way we recomended our neighbor and see got your plan

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Nina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Pat and Diane Morgan Redding, CA

quick to respond and help get the situation resolved

4 years ago

Reply from American Home Shield

Hi Pat & Diane,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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connie cooper Henderson, NV

slow to respond. customer service reps don't speak english. contractors are amateurs completely lacking in knowledge and equipment.tge

4 years ago

Reply from American Home Shield

Hi Connie. Thank you for your feedback. I am sorry to hear that you were not pleased the service your received. We are here to address your concerns. I would be happy to speak with regarding any unresolved issue.

Nov. 23rd, 2021

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Verified Customer

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Kelly Ocean City, MD

They were very prompt professional and courteous

4 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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