American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Bill Coles Hemet, CA

Reported problem, repair scheduled, problem found, solution immediate.

3 years ago

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Verified Customer

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Matt Morgan

You get every penny you spend on this service, back tenfold! They are amazingly quick and reacting in this situation, where you have a household appliance, go awry and getting somebody out to your house immediately to repair it.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Matt,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Brenda Pratt Knoxville, TN

There contractor's are very professional and courteous

3 years ago

Reply from American Home Shield

Hi Brenda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

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Verified Customer

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Brenda Chamblee Middletown, DE

Always available when needed. Most things are covered.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Brenda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

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Verified Customer

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Mary B Maloney Auburn, CA

Quick, efficient, friendly. They knew what they were doing.

3 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Pat Sacramento, CA

I am thankful for reliable service and qualified repairmen.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi pat,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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S nitto Collegeville, PA

I have had a broken appliance for over a month now four different service calls and it still is not fixed. This company is beyond frustrating!

3 years ago

Reply from American Home Shield

Hello. Thank you for providing feeback on your service experience. I am sorry to hear that your appliance still is not fixed. I would be happy to speak with you to assist with a resolution to this issue.

Sep. 21st, 2021

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Verified Customer

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Maiten Pooler, GA

It was easy to schedule a repair online.

3 years ago

Reply from American Home Shield

Hi Maiten,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Evelyn Coley Sanford, FL

It was good no problem on time. Very professional and prompt service

3 years ago

Reply from American Home Shield

Hi Evelyn,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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EricRouse Covington, LA

Lately responses are very slow. I have an open service request and no response on cost or service.

3 years ago

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Verified Customer

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Terry Armstrong Reno, NV

On one issue where tech couldnt find a part, AHS asked to have their folks try to find thepart…but 2 mths later no communication on the part.

3 years ago

Reply from American Home Shield

Hi Terry. Thank you for letting us know about the delay in taking care of your service issue. I would be happy to speak with you to further address this matter.

Sep. 21st, 2021

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Verified Customer

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Karen Starr Akron, OH

Prompt and professional service by contractors.

3 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Cheng Zhu North Wales, PA

Respond in time and get issue fixed by replaced breaker.

3 years ago

Reply from American Home Shield

Hi Cheng,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Choonghee Lee Maryland Heights, MO

Responded quickly and solved our issue professionally

3 years ago

Reply from American Home Shield

Hi Choonghee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Evelyn Hyattsville, MD

Service was great, tech was very professional.

3 years ago

Reply from American Home Shield

Hi Evelyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Dalton Hodges Southlake, TX

They have always responded quickly with their service not always with quality subcontractors.

3 years ago

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Verified Customer

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Al Holguin Chattaroy, WA

They have taken care of my claims every time

3 years ago

Reply from American Home Shield

Hi Al. Thank you for your feedback. We are very happy to hear that you have been happy with the service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 21st, 2021

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Verified Customer

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Jeanette D Curtis Houston, TX

They schedule an appointment within 24 hours

3 years ago

Reply from American Home Shield

Hi Jeanette. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 21st, 2021

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Verified Customer

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destiny taylor Virginia Beach, VA

THEY WERE QUICK AND HELPFUL, THEY WERE THERE WHEN I NEEDED THEM

3 years ago

Reply from American Home Shield

Hi Destiny. I am so happy to hear that you received the help you needed. We love to take the hassle and worry out of unexpected home repairs. Thank you for choosing AHS to do so for you.

Sep. 23rd, 2021

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Verified Customer

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Timothy McKenna Aurora, CO

Very good experience. I had two claims with no issues.

3 years ago

Reply from American Home Shield

Hi Timothy. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Sep. 21st, 2021

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Verified Customer

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Sharon Benson Sumter, SC

Whenever I call, repairs are done in a timely manner.

3 years ago

Reply from American Home Shield

Hi Sharon. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 21st, 2021

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Verified Customer

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Sharon Conner Brown Houston, TX

A rep came to my home in August. He said that my refrigerator would have to be replaced. Today is September 17 and nothing has been done.

3 years ago

Reply from American Home Shield

Hi Sharon. Thank you for your feeback regarding your recent service experience with your refrigerator. I am very sorry to hear that the issue has not been resolved. I would be happy to speak with you to further address this issue with you.

Sep. 21st, 2021

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Verified Customer

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Lisa J. Hotze Bradenton, FL

Always very helpful, sends out quality technicians

3 years ago

Reply from American Home Shield

Hi Lisa,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Agustin Dovalina III

Good Service Coverage; professional; timeliness

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Agustin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Todd Sioux City, IA

Excellent! We have always got prompt effective service.

3 years ago

Reply from American Home Shield

Hi Todd,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Mike Chadwick Sarasota, FL

My claim was easy to file and it was quickly resolved.

3 years ago

Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Cheri Abraham Virginia Beach, VA

Very timely and quick to take care of my problem

3 years ago

Reply from American Home Shield

Hi Cheri,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Christina Jolly Sterling Heights, MI

Fast appointments great service accomodating

3 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Connie Nesbitt Hephzibah, GA

Service was great, on time and informative

3 years ago

Reply from American Home Shield

Hi Connie,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Chuck duncan Fuquay-Varina, NC

Efficient and on time. . Contracter quality selection

3 years ago

Reply from American Home Shield

Hi Chuck,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Mark Libby Carolina Beach, NC

Price of AHS works, ware and tare reduces the cost, but does not eliminate it.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Arlene Drammis Chicago, IL

Timely response w/polite professional vendor did the job

3 years ago

Reply from American Home Shield

Hi Arlene,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Maria Garcia Robert zRomero Yuma, AZ

Okay except for problems ordering the service I needed

3 years ago

Reply from American Home Shield

Hi Maria. Thank you for taking time to write a review and express your concerns. We are here to assist you when needed. We want you to know you can count on AHS to take the hassle and worry out of your unexpected home repair needs.

Sep. 21st, 2021

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Verified Customer

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Valarie Van Winter Rockford, IL

Submitting a claim online was quick and easy.

3 years ago

Reply from American Home Shield

Hi Valerie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Gina Wilson Dallas, TX

Some good some bad. Ac guy was good, plumber was good. dishwasher guy has been out 3 times and still not fixed

3 years ago

Reply from American Home Shield

Hi Gina. Thank you for letting us know about the problem you are having with your dishwasher. I can undstand you wanting to get this matter resolved. I would be happy to speak with you to discuss this issue further.

Sep. 22nd, 2021

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Verified Customer

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William Boddie Killeen, TX

Getting repairs through AHS was easy and fast.

3 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Ulysses Bell Jr Seguin, TX

They've always taken good care of our issues

3 years ago

Reply from American Home Shield

Hi Ulysses,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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James Hoffman Melbourne Beach, FL

always there when you need them and great workers that come to the house

3 years ago

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Verified Customer

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kenneth johnson II Shawnee Mission, KS

Great! Always send great contractors and always prompt

3 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Steve Kusmierz Phoenix, AZ

It was great and smooth. Very professional

3 years ago

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Janice Daugherty

Very prompt response time and the service companies are very professional

3 years ago Edited January 10, 2024

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Verified Customer

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joshua millan Hinesville, GA

Excellent service and great customer service

3 years ago

Reply from American Home Shield

Hi Joshua,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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SAUL ALVARICO Las Vegas, NV

They always give terrific customer service.

3 years ago

Reply from American Home Shield

Hi Saul,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Lawrence A Keller Naples, FL

Replacement without question. Wonderful service.

3 years ago

Reply from American Home Shield

Hi Lawrence,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Monserrate Acosta Midlothian, VA

They are prompt to make appointment to fix problems

3 years ago

Reply from American Home Shield

Hi Monserrate,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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charles oberhelman San Bernardino, CA

has great contractors on their roster. work was done correctly and on schedule

3 years ago

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Verified Customer

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Albert Apicella Hollister, CA

Fixed my LG refrigerator without any hassle

3 years ago

Reply from American Home Shield

Hi Albert,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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bedingfield North Las Vegas, NV

They were helpful when I needed an emergency repair

3 years ago

Reply from American Home Shield

Hi,
We appreciate your feedback and hope you continue to enjoy the service we provide!

Sep. 13th, 2021

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Verified Customer

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Betty James Rowlett, TX

It was very good Preston the service tech was great

3 years ago

Reply from American Home Shield

Hi Betty,
We appreciate your feedback and hope you continue to enjoy the service and techs we provide!

Sep. 13th, 2021

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Verified Customer

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Charles Robinson Oakland, FL

quick, easy, professional and a great value

3 years ago

Reply from American Home Shield

Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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