American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Kathy J Hogan Bryant, AR

The technician was friendly and professional

3 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with friendly and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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MacLain Rigdon Daphne, AL

I have a work order for an attic fan that I paid $100 to find out they won't support.

3 years ago

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Verified Customer

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Leticia Bianchi Tarzana, CA

I had a problem with service done incorrectly. I'm still waiting to hear back. It's been over a month

3 years ago

Reply from American Home Shield

Hi Leticia, I hate to hear about your service experience. I would be glad to speak with you to reach a resolution.

Dec. 22nd, 2021

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Verified Customer

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Gebhart Indianola, IA

Quick service,knowledgeable service repair person, pleasant

3 years ago

Reply from American Home Shield

Hi Gebhart,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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freddie/Denise Gould Suffolk, VA

GOOD SERVICE,THE GUY WAS NICE,PROFESSIONAL

3 years ago

Reply from American Home Shield

Hi Freddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Bobby Means Burleson, TX

The gentleman was on time and a great job !

3 years ago

Reply from American Home Shield

Hi Bobby. Thank you for taking time to review your service experience. We are really happy that you were pleased with how your repair need was taken care of. We look forward to taking care of your next repair with this same level of service again.

Dec. 21st, 2021

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Verified Customer

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Melanie Oregon City, OR

The response time has been quick with good service.

3 years ago

Reply from American Home Shield

Hi Melanie. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Dec. 21st, 2021

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Verified Customer

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Pauline Harris Peoria, IL

They send knowledgeable workers out to fix your appliances.

3 years ago

Reply from American Home Shield

Hi Pauline. Thank you for letting us know how pleased you were with your repair experience. It is our to provide you with service you know you can count on each time you reach out to use your warranty coverage. We look forward to working with you again in the future.

Dec. 21st, 2021

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Verified Customer

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j sabrina bires San Francisco, CA

The company took my money for service charges and never sent anyone despite my calls [ where there were extended wait times]

3 years ago

Reply from American Home Shield

Hi Sabrina. Thank you for letting us know that no one was sent out and you were still charged. I would be happy to speak with you to assist with resolving this issue.

Dec. 21st, 2021

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Verified Customer

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Chris Anderson Park City, UT

It took many attempts and phone calls and repeated visits for our furnace finally getting replaced.

3 years ago

Reply from American Home Shield

Hi Chris,
I hate to hear about your service experience. I would be glad to speak with you to reach a resolution.

Dec. 22nd, 2021

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Verified Customer

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Juanita Herrera San Juan, TX

Lengthy, but service completed so far to expectations

3 years ago

Reply from American Home Shield

Hi Juanita. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need and providing a better service experience.

Dec. 21st, 2021

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Verified Customer

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mary webb Spokane, WA

problem fixed promptly with just one phone call. no hassel

3 years ago

Reply from American Home Shield

Hi Mary. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 21st, 2021

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Verified Customer

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LARRY THOMPSON Bellville, OH

Quick response when you problems and need service.

3 years ago

Reply from American Home Shield

Hi Larry. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 21st, 2021

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Verified Customer

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Renee Thompson Cantonment, FL

Terrible, never resolution. Contractors never call back and I often have to pay out of pocket for my own repairs. Thank

3 years ago

Reply from American Home Shield

Hello Renee. Thank you for your feedback. We do hate to hear that you have not found the value in having your home warranty coverage. I would be happy to speak with to address your concerns further.

Dec. 21st, 2021

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Verified Customer

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Paul Schmidt Shawnee Mission, KS

simple easy process for a first time claim

3 years ago

Reply from American Home Shield

Hi Paul. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.

Dec. 21st, 2021

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Verified Customer

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Sonia Douglas Harker Heights, TX

Always a great experience, fast service.

3 years ago

Reply from American Home Shield

Hi Sonia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Adana Keahey Gilbert, AZ

Excellent service by your contract providers

3 years ago

Reply from American Home Shield

Hi Adana,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Dec. 21st, 2021

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Verified Customer

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Anne C Lopez

Always sends a professional, cheerful technician who lets you know what will happen and when

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anne,
Thank you for your feedback! We hope you continue to enjoy the coverage we provide.

Dec. 21st, 2021

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Verified Customer

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Iv San Antonio, TX

Excellent service providers, timely service

3 years ago

Reply from American Home Shield

Hi LV,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 21st, 2021

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Verified Customer

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Christopher Luke Mesa, AZ

the rep and service provider I interacted with were spot on

4 years ago

Reply from American Home Shield

Hi Christopher. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience again. Thank you for choosing AHS.

Dec. 15th, 2021

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Verified Customer

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Katie Howell Corpus Christi, TX

Seem responsive to my request when I called.

4 years ago

Reply from American Home Shield

Hi Katie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Keith Long

Always responsive in taking care of the necessary repairs.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Keith,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Krystal Lemos Rosamond, CA

Super professional , fast, and reliable services.

4 years ago

Reply from American Home Shield

Hi Krystal,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Rachel Talcott Las Vegas, NV

Professional And done in a timely matter

4 years ago

Reply from American Home Shield

Hi Rachel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Shari San Tan Valley, AZ

Like contractors that do the job. Always happy with them

4 years ago

Reply from American Home Shield

Hi Shari,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Corey Batey Hopkinsville, KY

They handled business and were professional

4 years ago

Reply from American Home Shield

Hi Corey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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duward meyer Saint Louis, MO

always a quick response. always professional vendors.

4 years ago

Reply from American Home Shield

Hi Duward,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Winifred Lynn Huntley Matthews, NC

repair companies have been prompt and professional.

4 years ago

Reply from American Home Shield

Hi Winifred,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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June Huber Ladera Ranch, CA

Quick response & solid companies contracted for issues.

4 years ago

Reply from American Home Shield

Hi June,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Kendra Harris Spring, TX

The service and response time was very good

4 years ago

Reply from American Home Shield

Hi Kendra,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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LaTonja Reynolds Millbrook, AL

Excellent and timely service and customer support

4 years ago

Reply from American Home Shield

Hi LaTonja,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 15th, 2021

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Verified Customer

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Mark Johnson Colleyville, TX

On time, fixed appropriately. No surprises on the bill.

4 years ago

Reply from American Home Shield

Hi Mark,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Paul Wilson Pflugerville, TX

Very easy process to get any repairs done

4 years ago

Reply from American Home Shield

Hi Paul,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 15th, 2021

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Verified Customer

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Sandra Sslter Salem, OR

Great and quick service and communication

4 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Stephanie Reese Mesa, AZ

I've had very quick service and problems at my home

4 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Susan Greenspun Pikesville, MD

No surprises with large bills for appliances

4 years ago

Reply from American Home Shield

Hi Susan,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Theresa Grimm Gadsden, AL

They have been very responsive and helpful

4 years ago

Reply from American Home Shield

Hi Theresa,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Teresa Labbé Okemah, OK

Promptly took care of my plumbing issue.

4 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Wayne Delray Beach, FL

Quick response to my calls. Fixes problem.

4 years ago

Reply from American Home Shield

Hi Wayne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Jose saucedo Venus, TX

They were very professional and got job done very fast

4 years ago

Reply from American Home Shield

Hi Jose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Audrey San Antonio, TX

THey are always there when we need them with prompt action!

4 years ago

Reply from American Home Shield

Hi Audrey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Charles a Short Mansfield, MO

Very good online support and customer support

4 years ago

Reply from American Home Shield

Hi Charles,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Kurt Wohlschlaeger Saint Louis, MO

Responsive and affordable peace of mind.

4 years ago

Reply from American Home Shield

Hi Kurt. Thank you for the positive review. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. Thank you for trusting AHS.

Dec. 15th, 2021

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Verified Customer

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Linda Mims Atlanta, GA

Never a problem reaching a representative (a real person)

4 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Unhappy Customer Chesapeake, VA

They have some bad contractors with no skills working for them. They just take our money everytime and no service is provided.

4 years ago

Reply from American Home Shield

Hello and thank you for taking time to tell us about your service experience. I am sorry to hear that you feel no service has been provided. I would be happy to speak with you to address your concerns.

Dec. 15th, 2021

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Verified Customer

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Flora Pickerington, OH

Great experience prompt reaction great contractors

4 years ago

Reply from American Home Shield

Hi Edwina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Mehdi Chicago, IL

They have very acted very professionally.

4 years ago

Reply from American Home Shield

Hi Mehdi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Melissa Kitterman San Diego, CA

Easy to schedule service and fast appointment times

4 years ago

Reply from American Home Shield

Hi Melissa,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 15th, 2021

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Verified Customer

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Sharon Gruis Otsego, MI

They were very nice friendly and very helpful

4 years ago

Reply from American Home Shield

Hi Sharon,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Velvia Ratliff Bessemer City, NC

Everything is done very quickly and professionally

4 years ago

Reply from American Home Shield

Hi Velvia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

American Home Shield Reviews