American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Ronnie Belew Rossville, TN

It is an issue most of the time talking to people in Mexico- Phillipines

3 years ago

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Verified Customer

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RaeAnn Isaacson Waukee, IA

Quick response when needed with great service

3 years ago

Reply from American Home Shield

Hi RaeAnn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Leon Behrens Troutman, NC

Excellent customer service excellent contractors

3 years ago

Reply from American Home Shield

Hi Leon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Glen Caruso Marietta, GA

Excellent contractor sent by AHS. Very happy with them

3 years ago

Reply from American Home Shield

Hi Glen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Deb Heaney Miamisburg, OH

Service showed up on time and went above and beyond.

3 years ago

Reply from American Home Shield

Hi Deb,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

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Verified Customer

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Natasha Clay Marion, AR

They were very prompt in responding to my needs.

3 years ago

Reply from American Home Shield

Hi Natasha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Alex Johnson Houston, TX

American Home Shield uses some of the lowest quality service technician to take care of your appliances.

3 years ago

Reply from American Home Shield

Hi Alex. Thank you for your feedback. I am sorry you have not been satisfied with our technicians. I would be happy to speak with you to further address your concerns.

Oct. 12th, 2021

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Verified Customer

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CHERI L BOWEN Vail, AZ

So great to know things can get fixed quickly!

3 years ago

Reply from American Home Shield

Hi Cheril. Thank you for the review. We understand how important it is to have issues resolved quickly when unexpected repairs are needed. Thank you for letting us know the problem was fixed and resolved to your satisfaction.

Oct. 12th, 2021

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Verified Customer

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Cynthia Littleton, CO

They were responsive , courteous, and professional. I recommend them!

3 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Edna Foster Desoto, TX

Often times what you really need repairs on vines with some kind of caveat which precludes AHS from doing the repair.

3 years ago

Reply from American Home Shield

Hi Edna. Thank you for taking time to write a review. I am sorry to hear that you were not happy with the service you received. I would be happy to speak with you to address any unresolved issue.

Oct. 12th, 2021

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Verified Customer

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John Harris Napa, CA

The companies they have sent out have been very prompt and professional

3 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Alechia Las Vegas, NV

Super easy to use the app and super quick service

3 years ago

Reply from American Home Shield

Hi Alechia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 11th, 2021

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Verified Customer

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William Gwynn Portland, OR

Knowledgeable, friendly and efficient repair personnel.

3 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 11th, 2021

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Verified Customer

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Bob Marion Pollok, TX

I think people could come quicker. The yearly fee keeps going up and I may have to discontinue.

3 years ago

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Verified Customer

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John Koch Oklahoma City, OK

The process was quick and efficient. Very pleased.

3 years ago

Reply from American Home Shield

Hi John. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so great to hearl that we were able to do that for you. Thank you for choosing AHS.

Oct. 11th, 2021

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Verified Customer

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JAMES URBAN Orlando, FL

Professional and responsive to repair requests

3 years ago

Reply from American Home Shield

Hi James. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Oct. 11th, 2021

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Verified Customer

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Jose Llorens Spring, TX

The person arrived on time and was very helpful.

3 years ago

Reply from American Home Shield

Hi Jose. Thank you for taking time let us know about your experience. It is great to know the technician was on time and resolved the problem. We look forward to working with again and providing you with great service.

Oct. 11th, 2021

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Verified Customer

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wilbert mchue Garner, NC

professional and prompt on request very good follow up

3 years ago

Reply from American Home Shield

Hi Wilbert. Thank you for the positive review. We are so happy that you received such great service. It is our goal to meet this level of service with each and everyrequest. Thank you for choosing AHS.

Oct. 11th, 2021

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Verified Customer

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mark Eoff Marietta, GA

it is usually very good. this time was very good. timely and efficient

3 years ago

Reply from American Home Shield

Hi Mark,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Oct. 19th, 2021

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Verified Customer

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Jermaine McDonald Memphis, TN

Why have this insurance, when the company don't wanna pay for anything. I can call my own contractor. This company need to be sued for fraud.....

3 years ago

Reply from American Home Shield

Hi Jermaine. Thank you for letting us know about your concerns with your home warranty coverage. I am sorry to hear that you are not finding the value in the coverage we offer. I would be happy to speak with you to address your concerns further.

Oct. 11th, 2021

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Verified Customer

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Bob Alpharetta, GA

Cannot talk to a human and automated system did not get the full message. We still have open issues

3 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know you still have unresolved issues. I am sorry to hear the problems have not been resolved. I would be happy to speak with you to address these issues further.

Oct. 11th, 2021

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Verified Customer

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Rhonda Gregory Fairfield, OH

The experiences with Home Shield has been excellent.

3 years ago

Reply from American Home Shield

Hi Rhonda. Thank you so much for taking time to let us know about your excellent experience. It is our goal to provide you with this same level of service for each of your repair needs. Thank you for trusting American Home Shield.

Oct. 11th, 2021

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Verified Customer

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Sherlita Denson Bessemer, AL

Garage repair was done very promptly and professionally

3 years ago

Reply from American Home Shield

Hi Sherlita. Thank you for letting us know how efficiently the issue was resolved with your garage door opener. It is our goal to provide prompt and dependale service when you need us. Thank you for choosing AHS.

Oct. 11th, 2021

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Verified Customer

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Sidney Marion Humble, TX

Great Service to have highly will recommend the service.

3 years ago

Reply from American Home Shield

Hi Sidney. Thank you so much for your feedback. . It is our goal to make sure you are happy with each interaction with AHS. Thank you for being our valued home warranty member.

Oct. 11th, 2021

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Verified Customer

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Gary Newark, DE

Wonderful. Always quick on the service provider.

3 years ago

Reply from American Home Shield

Hi Gary. Thank you for your positive review. We look forward to providing you with great servcie again.

Oct. 5th, 2021

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Verified Customer

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Reza

Quick action and resolution. Good coverage.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Reza. It is so good to know how easy it has been for you to request service. We are here to take the worry out of unexpected home repairs. Thank you for trusting AHS to provide you with service you can count on.

Oct. 5th, 2021

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Verified Customer

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Pamela Fisher Dallas, GA

Great! On time great money value and customer service

3 years ago

Reply from American Home Shield

Hi Pamela. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Oct. 5th, 2021

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Verified Customer

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Angela Hayes Portsmouth, VA

Everything was completed in a timely fashion.

3 years ago

Reply from American Home Shield

Hi Angela. Thank you for letting us know you were satisfied with the time it took to complete your repair. It is our goal to provide you with prompt and efficient service for each of your home warranty repair needs. Thank you for choosing AHS.

Oct. 5th, 2021

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Verified Customer

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Jennifer Quinonez Bakersfield, CA

Easy to start a claim and everything is taken care of.

3 years ago

Reply from American Home Shield

Hi Jennifer. It is great to know that it has been so easy for you to request service when needed. We can't wait to take the hassle and worry out of your next repair need as well. Thank you for choosing AHS.

Oct. 5th, 2021

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Verified Customer

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Steven Austin, TX

Professional Fast Service. Very satisfied

3 years ago

Reply from American Home Shield

Hi Steven. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Oct. 5th, 2021

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Verified Customer

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John Gachelin Plano, TX

Nightmare. No follow-up or ability to speak with anyone capable of doing anything.

3 years ago

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Verified Customer

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Timothy Alton Centerton, AR

Was simple and fast to submit a request for service

3 years ago

Reply from American Home Shield

Hi Timothy. Thank you for taking time to let us know about your experience. We are delighted to know that it was so simple and fast to request the service you needed. Thank you for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Anthony D Giudice

Trying to get a dishwasher repair since November 2021

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anthony. Thank you for letting us know the problem still has not been resolved. I would be happy to speak with you and assist with a resolution to this matter.

Oct. 6th, 2021

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Verified Customer

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Winters Cortez San Angelo, TX

Not happy right now. Without water and AHS and Onyx keep saying they are waiting for the other to make the call to fix it.

3 years ago

Reply from American Home Shield

Hi Winters,
I hate to hear about the delay in service to have the water repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 6th, 2021

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Verified Customer

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rosemary webb Memphis, TN

great customer service notified before arrival

3 years ago

Reply from American Home Shield

Hi Rosemary. Thank you for the review. We are so happy to hear about the great customer service you received. We want you to know you can always count on AHS when you need us.

Oct. 5th, 2021

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Verified Customer

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Angelina R Keigley Manteca, CA

The response to my problem is taken care of quickly

3 years ago

Reply from American Home Shield

Hi Angelina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Andrew Cantore

They deceive their customers. They include vague wording in their contracts so they can interpret it to their advantage. They also lie by claiming the servicing vendor made statement while it's not true.

3 years ago Edited October 5, 2021

Reply from American Home Shield

Hi Andrew. Thank you for the review. I am sorry to hear that you feel the contract language is deceiving. I would be happy to speak with you to address any unresolved issue.

Oct. 6th, 2021

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Verified Customer

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Andy Hank Lees Summit, MO

Everyone is helpful , they address your concerns.

3 years ago

Reply from American Home Shield

Hi Andy,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

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Verified Customer

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Arnold Shelton Chicago, IL

Very prompt, professional and quality repair work.

3 years ago

Reply from American Home Shield

Hi Arnold,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Green Brandon, MS

They were quick to take care of our need.

3 years ago

Reply from American Home Shield

Hi Green,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Marvin Hernandez Lake Orion, MI

Profesional, prompt, courteous, informative

3 years ago

Reply from American Home Shield

Hi Marvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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wayne franklin Channelview, TX

the tech found the problem and had it fixed in a few min.

3 years ago

Reply from American Home Shield

Hi Wayne,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

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Verified Customer

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Fred Claremont, CA

Very good .knowledgeable tech, tech arrived on time

3 years ago

Reply from American Home Shield

Hi Fred,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

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Verified Customer

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Georgia Hallyburton Greeley, CO

Much to long to wait for air conditioner repair, when it is the middle of summer and the temp is 95-100 degrees for 30 days straight.

3 years ago

Reply from American Home Shield

Hi Georgia,
I hate to hear about the delay in service to have the air conditioner system repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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Verified Customer

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Cynthia Tafoya Bakersfield, CA

excellent service and savings on costly home repairs

3 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Oct. 6th, 2021

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Verified Customer

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Ginger Simper Rigby, ID

Very good at getting repair technicians assigned and my appliance fuxed.

3 years ago

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Verified Customer

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Isiah Price jr Albany, GA

Been working weeks 😩 trying to get my AC unit fixed. Very disappointed right now.

3 years ago

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Verified Customer

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janet pryor Ferris, TX

the vendors that came out were excellent

3 years ago

Reply from American Home Shield

Hi Janet. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Oct. 5th, 2021

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Verified Customer

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Jennifer Lyons

I haven't had a bad experience yet. The contractors that AHS sent out were professional and friendly.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jennifer. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Oct. 5th, 2021

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Verified Customer

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Jesenia Valdez-Stanberry Amarillo, TX

Great the plumber was extremely helpful and professional.

3 years ago

Reply from American Home Shield

Hi Jesenia. Thank you for the positive review. We are so happy the plumber resolved your problem so efficiently. We look forward to taking the hassle and worry our of your next repair need as well.

Oct. 5th, 2021

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