American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Phyllis J Zediker Urbandale, IA

Quick response and good service provider.

3 years ago

Reply from American Home Shield

Hi Phyllis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 8th, 2021

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Verified Customer

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Rosemary Spielmann Saint Paul, MN

Quick, efficient, knowledgeable, on time and kind

3 years ago

Reply from American Home Shield

Hi Rosemary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 8th, 2021

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Verified Customer

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Terence Hofer Fayetteville, NC

Vendors have been so-so, so far when they have repaired items at the house.

3 years ago

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Verified Customer

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Joelynn Miller Calumet City, IL

The recent experiences with a contractor and American Shield does nothing and tells me I need to contact them to return for issues and concerns.

3 years ago

Reply from American Home Shield

Hi Joelynn. Thank you for taking time to tell us about your experience. I am sorry to hear you were not pleased with the service you received. I would be happy to speak with you further regarding this matter.

Dec. 9th, 2021

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Verified Customer

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Carvel White Plains, MD

They fix all my problem no questions asked

3 years ago

Reply from American Home Shield

Hi Carvel. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide reliable and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Dec. 8th, 2021

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Verified Customer

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Scott Theis Chaska, MN

Quick action and solid service from the provider of Choice

3 years ago

Reply from American Home Shield

Hi Scott. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We can't wait to provide you with your next great service experience as well.

Dec. 8th, 2021

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Verified Customer

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Usman Khan Bartlett, IL

Works to resolve your issue to your satisfaction

3 years ago

Reply from American Home Shield

Hi Usman. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Dec. 8th, 2021

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Verified Customer

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gary wallace Marietta, GA

Always prompt in their response. Willing to work with me.

3 years ago

Reply from American Home Shield

Hi Gary. Thank you for your feedback. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Dec. 8th, 2021

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Verified Customer

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Xavier

Very professional courteous and efficient. They go over and beyond to make sure that your satisfied as a Customer.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Xavier. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Dec. 8th, 2021

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Verified Customer

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Andrea Lightfoot Charlotte, NC

Serve is quick and done right thank you.

3 years ago

Reply from American Home Shield

Hi Andrea. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 8th, 2021

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Verified Customer

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Sharon Howard Dallas, TX

My service issue was resolved quickly and efficiently.

3 years ago

Reply from American Home Shield

Hi Sharon. We do our best to provide prompt and efficient service and we are really happy to know that we could do that for you. Thank you for trusting AHS.

Dec. 8th, 2021

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Verified Customer

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Robert Greenville, TX

Your company is hassle free and fast service

3 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 8th, 2021

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Verified Customer

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Anita lee Huntington Beach, CA

I have been trying to get a plumber put to my apt. In gardnerville, nv. I first placed the order on 12/26/21 and still have not received a appt.

3 years ago

Reply from American Home Shield

Hi Anita. Thank you for letting us know that a plumber still has not been out for your service issue. I would be happy to speak with you to assist further.

Dec. 9th, 2021

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Verified Customer

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Ben Prusky Gladwyne, PA

I needed a simple gasket replaced in my refrigerator. It costs $89. They declined it! No reason given and can't get a hold of them.

3 years ago

Reply from American Home Shield

Hi Ben. Thank you for bringing this matter to our attention. I would be happy to look into this issue further and follow up with you.

Dec. 9th, 2021

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Verified Customer

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Becky Las Vegas, NV

The vendors call me right away to set appt.

4 years ago

Reply from American Home Shield

Hi Becky. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 1st, 2021

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Verified Customer

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Frank Goldsmith Altamonte Springs, FL

response was very quick and service provider was excellent!

4 years ago

Reply from American Home Shield

Hi Frank. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Dec. 1st, 2021

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Verified Customer

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Thomas Henninger Essex, MD

Response was quick and tech was proficient.

4 years ago

Reply from American Home Shield

Hi Thomas,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Linda Cecconello Summerville, SC

They were able to resolve my issue quickly.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 1st, 2021

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Verified Customer

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Gloria J Rocha Yuma, AZ

Excellent service, outstanding customer service.

4 years ago

Reply from American Home Shield

Hi Gloria. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 1st, 2021

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Verified Customer

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Dan Swartz Vancouver, WA

Have great contractors that get the job done

4 years ago

Reply from American Home Shield

Hi Dan. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide.

Dec. 1st, 2021

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Verified Customer

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Elizabeth Cardarella Ladera Ranch, CA

reliable and they hook me up with good people

4 years ago

Reply from American Home Shield

Hi Elizabeth. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Dec. 1st, 2021

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Verified Customer

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Frank Van Humbeck Gilbert, AZ

Always great service and fixes the problem

4 years ago

Reply from American Home Shield

Hi Frank,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Ray Logan Chesapeake, VA

The last work I had done were doneprofessionally

4 years ago

Reply from American Home Shield

Hi Ray,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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John Loveless Athens, TN

Freezer maintenance has been outstanding

4 years ago

Reply from American Home Shield

We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Dec. 1st, 2021

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Verified Customer

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Marianne Doherty Raleigh, NC

Never followed up after the first visit; I had to call back to get my issue taken care of

4 years ago

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Verified Customer

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Steve Steiner Sykesville, MD

We've had inconsistent repair experiences. Some have been excellent and others awful.

4 years ago

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Verified Customer

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Denice Taylor Colorado Springs, CO

Great customer service, reasonable prices.

4 years ago

Reply from American Home Shield

Hi Denice. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 29th, 2021

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Verified Customer

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NA

Satisfied , the contractor was very professional

4 years ago

Reply from American Home Shield

Hello and thank you for your positive feedback. We really appreciate you taking time to let us know how pleased you were with the service you received. We can't wait to provide you with another great experience.

Dec. 1st, 2021

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Verified Customer

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Amanda S Albright Mebane, NC

Every time I call I get a provider to come out within days.

4 years ago

Reply from American Home Shield

Hi Amanda. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 29th, 2021

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Verified Customer

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Thomas Felicion Hermitage, PA

Still waiting to get fixed. They brought the wrong parts today. It's been 19 days.

4 years ago

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Verified Customer

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Jo Ann Thoreson Plainfield, IL

They were very thorough and fixed our problem completely.

4 years ago

Reply from American Home Shield

Hi Jo Ann. Thank you for taking time and letting us know how we are doing. We always do our best to provide efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Nov. 29th, 2021

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Verified Customer

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Derrick Gerrod Williams Port Arthur, TX

Great customer service. And excellent plans.

4 years ago

Reply from American Home Shield

Hi Derrick. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Nov. 29th, 2021

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Verified Customer

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Joe Clifford Warrensburg, MO

Easy to request a repair and fast service

4 years ago

Reply from American Home Shield

Hi Joe. Thank you for letting us know about your experiences when requesting service. We are so glad that you chose AHS to take the hassle and worry out of your home repair needs.

Nov. 30th, 2021

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Verified Customer

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Brian Cuffie Chesapeake, VA

Good companies come out for service, but American home shield has horrible customer service

4 years ago

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Verified Customer

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Randall Beasley Atoka, OK

They take care of problems in a timely manner

4 years ago

Reply from American Home Shield

Hi Randall. Thank you for the positive feedback. It is our goal to provide our members with prompt and reliable service. We are so glad to know that has been your experience.

Nov. 30th, 2021

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Verified Customer

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Brad B Morales Bolingbrook, IL

They have followed through at every level.

4 years ago

Reply from American Home Shield

Hi Brad. We are so excited to read your review. We love to know how pleased our member are with service they have received. Please continue to let us know how we are doing.

Nov. 30th, 2021

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Verified Customer

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Katoria Eason Shreveport, LA

The people came out and the problem was resolved.

4 years ago

Reply from American Home Shield

Hi Katoria. We are so happy to know your repair need was resolved to your satisfaction. We look forward to providing you with great service again when ever you may need to use your warranty coverage.

Nov. 30th, 2021

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Verified Customer

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Eric Flatley New Brighton, PA

Ease of use and overall speed of getting an appointment

4 years ago

Reply from American Home Shield

Hi Eric,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Denise Sullivan Carson City, NV

Get the job done, quick response, fair price

4 years ago

Reply from American Home Shield

Hi Denise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

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Verified Customer

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Chandra Oaks-Garcia Hampton, VA

I believe company is great with the room for improvement. Its a great company

4 years ago

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Verified Customer

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Jane Chamedes Levine Naples, FL

Respond quickly and technicians know their work

4 years ago

Reply from American Home Shield

Hi Jane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Diane Gatzke

They still haven't taken care of my stove top that the person they sent out said he couldn't fix it. It's been 3 weeks

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Diane. Thank you for bringing this issue to our attention. I am sorry to hear that the problem with your stovetop has not been resolved. I would be happy to speak with you to further address this matter.

Nov. 30th, 2021

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Verified Customer

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shanae sparks Baden, PA

Prompt responses and reliable contractors

4 years ago

Reply from American Home Shield

Hi Shanae,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Patricia Grey Sierra Vista, AZ

Always had fast efficient service! Thank you AHS

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Jenny Fuquay-Varina, NC

Fast response and action to resolve problems

4 years ago

Reply from American Home Shield

Hi Jenny. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Dec. 1st, 2021

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Verified Customer

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Roberta Manis Granite Bay, CA

I have a difficult time understanding some of the people that answer the call.

4 years ago

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Verified Customer

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Shalonda Hoskins Ontario, CA

Very , professional, good the job down fast

4 years ago

Reply from American Home Shield

Hi Shalonda. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 1st, 2021

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Verified Customer

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Tk Bowie, MD

Great service very reliable and reasonable

4 years ago

Reply from American Home Shield

Hi Tk,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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chase sue Palm City, FL

They always send someone responsible in a timely fashion

4 years ago

Reply from American Home Shield

Hi Cjase,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Daphne Smith Windsor Mill, MD

My last experience was not good at all. I am still waiting for a technician to come to my home after logging a request a month ago.

4 years ago

Reply from American Home Shield

Hi Daphne. Thank you for bringing this issue to our attention. I am sorry to hear that you have been waiting on a technician over a month. I would be happy to look into this matter further and follow up with you.

Nov. 23rd, 2021

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