American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Weiss Marlboro, NJ

They contacted the company to do the work quickly

4 years ago

Reply from American Home Shield

Hi Weiss,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Margaret Reiber Snohomish, WA

They are easy to use--and follow through

4 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 18th, 2021

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Verified Customer

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Lisa Polk Bakersfield, CA

A smidge pricier than is comfortable but otherwise everything is good.

4 years ago

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Verified Customer

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Marcia Mills Palos Verdes Peninsula, CA

Professional, better referrals than before!

4 years ago

Reply from American Home Shield

Hi Marcia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Donna Mohler Fayetteville, NC

The response time to assigning a contractor.

4 years ago

Reply from American Home Shield

Hi Donna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 18th, 2021

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Verified Customer

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Farouk Mishu

Came on time. Was professional. Fixed dishwater and working great

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Farouk,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 18th, 2021

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Verified Customer

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josiewade Baltimore, MD

i had a issue and they replace it promptly

4 years ago

Reply from American Home Shield

Hi Josiewade. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to know that you were pleased with the service you received.

Nov. 17th, 2021

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Verified Customer

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Renee Rialto, CA

Excellent customer service, and great rates

4 years ago

Reply from American Home Shield

Hi Renee. We are so glad to know that you had a great customer service experience. We love to make are members happy. We want you to know you can always count on AHS when you need us.

Nov. 17th, 2021

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Verified Customer

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HOWARD HENSHAW Norman, OK

GREAT CUSTOMER SERVICE WEBSITE IS EASY TO NAVIGATE

4 years ago

Reply from American Home Shield

Hi Howard. Thank you for letting us know you have received great customer service and are happy with the website. We understand the importance of providing you with service you can rely on. We are so glad that you chose AHS.

Nov. 17th, 2021

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Verified Customer

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Marie Cannon

problems are never completely resolved always patchwork. Especially if the vendor is Greenway or Max Air

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Marie,
We understand your concerns regarding your AHS experience and the contractors that serviced you. I would be glad to speak with you at your convenience.

Nov. 17th, 2021

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Verified Customer

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Linda Lucero Medford, OR

Service is great but not happy that the monthly cost keep going up every year

4 years ago

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Verified Customer

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Louise R Jarosz Bridgeville, PA

Fast service. Reliable, knowable and friendly.

4 years ago

Reply from American Home Shield

Hi Louise. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 17th, 2021

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Verified Customer

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Zelaida Oviedo West Covina, CA

The technician was very polite and explain the problem

4 years ago

Reply from American Home Shield

Hi Zelaida. Thank you for letting us know the problem was explained and that you were satisfied with the service you received. We look forward to taking care of your next repair need.

Nov. 17th, 2021

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Verified Customer

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Valera Wauconda, IL

Problem solved in the first time.Good job!

4 years ago

Reply from American Home Shield

Hi Valera. It is so great to hear your problem was resolved promptly. We can't wait to provide you with excellent service for your next repair as well.

Nov. 17th, 2021

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Verified Customer

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Marilyn Jones Lynchburg, VA

The quickness of the work and it's done right

4 years ago

Reply from American Home Shield

Hi Marilyn. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really glad that we could do that for you. Thank you for trusting AHS.

Nov. 17th, 2021

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Verified Customer

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Newkirk Escondido, CA

courtesy and Very knowledgeable and professional

4 years ago

Reply from American Home Shield

Hi Newkirk. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Nov. 17th, 2021

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Verified Customer

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Charles Daniels Montgomery, AL

I have had several problems with my Refridgerator hope this tie it is fixed

4 years ago

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Verified Customer

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Diana G Capanna Mentor, OH

They responded quickly and the person they sent was thorougj

4 years ago

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Verified Customer

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Brenda Philadelphia, PA

Washer was not working received a replacement

4 years ago

Reply from American Home Shield

Hi Brenda. Thank you for taking time to tell us about your service experience. It is good to hear how pleased you were with the resolution for your washer. We look forward to taking care of your next repair need as well.

Nov. 16th, 2021

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Verified Customer

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Jerry Williams Mansfield, TX

The vendor was prompt and kept me informed of his arrival several times.

4 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Kathy Raleigh, NC

Quick, efficient service that was professional

4 years ago

Reply from American Home Shield

Hi Kathy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Nancy Tucker San Antonio, TX

Easy to use and have had great service for my items.

4 years ago

Reply from American Home Shield

Hi Nancy. We are so happy to read about your experiences and know that you have been pleased with the service you have received. Please continue to let us know how we are doing. It is our goal to provide you with great service each time you need to use your warranty coverage.

Nov. 16th, 2021

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Verified Customer

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Ann Anthem, AZ

I put in a service and within a day I have an appt

4 years ago

Reply from American Home Shield

Hi Ann,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Bruce Knight Indio, CA

Efficient, good communication, and good follow-through

4 years ago

Reply from American Home Shield

Hi Bruce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Cindy Bordovsky Round Rock, TX

excellent service, and reliability, and timely

4 years ago

Reply from American Home Shield

Hi Cindy,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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Corky Killeen, TX

Easy to use and easy to get the problem handled

4 years ago

Reply from American Home Shield

Hi Corky,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Daniel Sicard Covington, LA

Coverage and response time were excellent!

4 years ago

Reply from American Home Shield

Hi Daniel,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Diann O'Connor Utica, MI

They came out as promised and fixed my refrigerator

4 years ago

Reply from American Home Shield

HI Diann,
We appreciate your feedback and hope you continue to enjoy AHS!

Nov. 16th, 2021

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Verified Customer

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Donna Balch Fort Smith, AR

Great service and dependable. Highly recommend

4 years ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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ERIC EVANS Upper Marlboro, MD

Makes fixing issues around the house affordable

4 years ago

Reply from American Home Shield

Hi Eric,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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John R Tulsa, OK

Quick resolution of the broken washer problem.

4 years ago

Reply from American Home Shield

Hi John,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Larry Quinton Harvest, AL

Coverage and timeliness . Great service.

4 years ago

Reply from American Home Shield

Hi Larry. Thank you for your feedback. We are very happy to hear that you have been satisfied with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Nov. 16th, 2021

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Verified Customer

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Lloyd Milton Muskogee, OK

They replaced a washer machine for me, got it today

4 years ago

Reply from American Home Shield

Hi Lloyd,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Marcia Randolph Brown Baltimore, MD

very professional, very polite, very business and friendly

4 years ago

Reply from American Home Shield

Hi Marcia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Patsy Lynette Crispin Wichita Falls, TX

very efficient and very fast, great company!

4 years ago

Reply from American Home Shield

Hi Patsy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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robert weller Taneytown, MD

professional, on time,knowledge,friendY,right parts

4 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Sandy Washington, DC

Timely and cover all things in contract without any issues

4 years ago

Reply from American Home Shield

Hi Sandy,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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Teresa Aliaga Houston, TX

Professional, honest, reliable and quality.

4 years ago

Reply from American Home Shield

Hi Teresa
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Wanda Vandervoort Prescott, AZ

Easy to make service requests and fast response

4 years ago

Reply from American Home Shield

Hi Wanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Yolanda Barrios Oregon City, OR

Easy to schedule an appointment and great work!

4 years ago

Reply from American Home Shield

Hi Yolanda. Thank you so much for letting us know that it has been easy for you to request service and that you have been pleased with the service you have received. We look forward to providing you with great service again.

Nov. 16th, 2021

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Verified Customer

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Tony Lilly Philadelphia, PA

You have to wait 2-3 weeks for a complete repair/order parts and then wait 2-3 weeks for a service tech to come

4 years ago

Reply from American Home Shield

Hi Tony. Thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Nov. 17th, 2021

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Verified Customer

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Sean Jackson Elk Grove, CA

Sometimes they are really good with service. I guess during the pandemic, service has slipped.

4 years ago

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Verified Customer

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Gloria Lora Las Vegas, NV

You have to be very specific when setting up your appointment.

4 years ago

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Verified Customer

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Shelli Phelps Walton, KY

Person came within the time period and fixed the problem.

4 years ago

Reply from American Home Shield

Hi Shelli. Thank you for letting is know the problem was taken care of. We can't wait to provide you with another reliable service experience whenever you need to use your warranty coverage.

Nov. 16th, 2021

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Verified Customer

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Timoteo Hager Las Vegas, NV

The contractors have been professional and one time as well as quality work.

4 years ago

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Verified Customer

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Amador Jimenez Stafford, VA

Excellent service thank you for your help

4 years ago

Reply from American Home Shield

Hi Amamdor,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Carla Hillstrom Fargo, ND

AHS has always gotten the job done in a timely manner.

4 years ago

Reply from American Home Shield

Hi Carla,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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Dmitri Somov Ladera Ranch, CA

Professionals, time savings, flexible, care.

4 years ago

Reply from American Home Shield

Hi Dmitri,Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Douglas McClanahan Hesperia, CA

easy to work with. This job was handled very quickly.

4 years ago

Reply from American Home Shield

Hi Douglas. Thank you for the 5 star review. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Nov. 16th, 2021

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Verified Customer

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Jerome Jones Coppell, TX

Fast and easy, service was next day and fair premium

4 years ago

Reply from American Home Shield

Hi Jerome,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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