American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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David Hawkins Cedar Hill, TX

Always have taken care of my issues to my satisfaction

3 years ago

Reply from American Home Shield

Hi David,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Ellen Johnston Harleysville, PA

Easy scheduling. Reasonable price. Quick turn-around on services provided.

3 years ago

Reply from American Home Shield

Hi Ellen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 16th, 2021

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Verified Customer

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Gabriel Cedar Park, TX

Responsive even on weekends for emergencies!

3 years ago

Reply from American Home Shield

Hi Gabriel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Katherine M Pilgrim Athens, GA

I've been waiting for a repair for 3 weeks. I can't contact anyone except some nice kid in the Philippines. It feels like black hole.

3 years ago

Reply from American Home Shield

Hi Katherine. Thank you for taking time to write a review of your service experience. I am sorry to hear that the repair has not been completed. I would be happy to speak with you to further assist with this issue.

Sep. 14th, 2021

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Verified Customer

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Kristin Junia Round Lake, IL

Process was easy and it's nice to know we have coverage.

3 years ago

Reply from American Home Shield

Hi Kristin. We are so glad that you are happy with your AHS warranty coverage. We look forward to working with you and providing you with great experiences for your unexpected home repair need. Thank you for chooing American Home Shield.

Sep. 13th, 2021

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Verified Customer

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Mike Allen Longview, TX

Best ever , great customer service and fast results

3 years ago

Reply from American Home Shield

Hi Mike. We are so happy to hear that you are are pleased with your home warranty service. We will continue to do our best to provide you with great service and repair experiences. Thank you for trusting AHS.

Sep. 13th, 2021

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Verified Customer

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Ralph Brady Lavon, TX

I was impressed how easy and thorough the service was.

3 years ago

Reply from American Home Shield

Hi Ralph. It is so great to hear how pleased you were with the service you received. We can't wait to provide you with a great experience again for your next repair need. Thank you for choosing AHS.

Sep. 13th, 2021

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Verified Customer

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Stephanie Spilman Allen, TX

Prompt responses and significant savings

3 years ago

Reply from American Home Shield

Hi Stephanie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 13th, 2021

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Verified Customer

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Barbara L Brown Chandler, AZ

Quick response and service. Competent vendors.

3 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Billy R Martin Fort Worth, TX

Good, takes a little long for them to get a service out

3 years ago

Reply from American Home Shield

Hi Billy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Claudia gilburd Carefree, AZ

It was as expected, just fine. Nice contractor.

3 years ago

Reply from American Home Shield

Hi Claudia,
We appreciate your feedback and hope you continue to enjoy AHS!

Sep. 13th, 2021

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Verified Customer

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Maxine North Wales, PA

Amazing. On time. Will always use them. Reliable. In time

3 years ago

Reply from American Home Shield

Hi Maxine,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Verified Customer

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Dian Long Olive Branch, MS

Efficient and Professional experience in a timely manner.

3 years ago

Reply from American Home Shield

Hi Dian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Dona Moon Laurel, MD

They were very helpful and took the stress out of getting an AC/Heating system

3 years ago

Reply from American Home Shield

Hi Dona. Thank you for your positive feedback. We are so happy to hear that your repair was resolved to your satisfaction. Thank you for trusting AHS.

Sep. 16th, 2021

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Verified Customer

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Roxanne Olsen Beaverton, OR

I needed a microwave repair. The appliance company was very professional.

3 years ago

Reply from American Home Shield

Hi Roxanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 16th, 2021

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Verified Customer

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Eileen Kathryn Pico Las Vegas, NV

Calls and issues are handled professionally and quickly!

3 years ago

Reply from American Home Shield

Hi Eileen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 13th, 2021

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Verified Customer

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Melinda Martinez Corona, CA

Its fine a little bit expensive and some of the contractors are not very capable

3 years ago

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Verified Customer

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Hua Zhao Rockville, MD

Professional and quick, comprehensive coverage

3 years ago

Reply from American Home Shield

Hi Hua,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Jackie Kulp Charlotte, NC

Fast / Friendly / Efficient / Informative

3 years ago

Reply from American Home Shield

Hi Jackie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Maita Schuster

Getting assistance is always fairly easy

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Maita,
We appreciate your feedback and are glad to hear about the responsiveness of American Home Shield!

Sep. 16th, 2021

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Verified Customer

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Pam Briden Rice, TX

Came next morning to repair ac. All good.

3 years ago

Reply from American Home Shield

Hi Pam,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Rebecca Finegan Columbia, SC

Very professional and prompt. Great customer service

3 years ago

Reply from American Home Shield

Hi Rebecca,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Adam Cape Coral, FL

For the second time in under a year I have been without a microwave for over a month and have not heard back as to win it will actually be replaced

3 years ago

Reply from American Home Shield

Hi Adam. Thank you for bringing this matter to our attention. I am sorry to hear you are still without your microwave. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Verified Customer

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Michael Wilson Bigfork, MT

On time very professional fast service very knowledgeable

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Robert Fox Hoschton, GA

Tech arrived on time and repaired garbage disposal.

3 years ago

Reply from American Home Shield

Hi Robert,
We really appreciate you taking the time to share your experience with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Robert Sanders Port Neches, TX

Very responsive to fix issues with my Warranted items.

3 years ago

Reply from American Home Shield

Hi Robert,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Rachelle Jenkins Vail, AZ

Awesome. Fast scheduling and quick turnaround for repairs

3 years ago

Reply from American Home Shield

Hi Rachelle. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Sep. 13th, 2021

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Verified Customer

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shannon wilson Louisville, KY

they are always helpful and responds to me directly.

3 years ago

Reply from American Home Shield

Hi Shannon. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Sep. 13th, 2021

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Verified Customer

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Lee Las Vegas, NV

Had them for 15 years on many many properties. I canceled all of them due to poor customer support and sending horrible vendors.

3 years ago

Reply from American Home Shield

Hi Lee. Thank you for taking time to let us know your concerns with the service you received. We are here to address your concerns. I would be happy to speak with you further regarding this issue.

Sep. 14th, 2021

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Verified Customer

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Andre Lyons Edmond, OK

Had ac problem aha sent tech out to fix.

3 years ago

Reply from American Home Shield

Hi Andre,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Carol Byas Florissant, MO

Very professional and courteous staff. All problems have been resolved.

3 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 16th, 2021

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Verified Customer

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Grace D ARNOLD Biloxi, MS

It was very good the service man was very goiod

3 years ago

Reply from American Home Shield

Hi Grace,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Rosie Nevada, TX

Excellent, very professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Rosie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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ASHLEY POWE Riverview, FL

I called twice about a refund for a service call that was not fufilled and no one has returned my call.

3 years ago

Reply from American Home Shield

Hi Ashley,
I hate to hear about the unfulfilled service that you have experienced. I would be glad to speak with you to assist with a resolution to your issue.

Sep. 15th, 2021

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Verified Customer

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Steve bertel Slidell, LA

A/C problems resolved quickly and best possible

3 years ago

Reply from American Home Shield

Hi Steve. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Sep. 9th, 2021

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Verified Customer

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sue bayles Little Rock, AR

they are always prompt, professional and experienced

3 years ago

Reply from American Home Shield

Hi Sue. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. We can't wait to serve you again!

Sep. 9th, 2021

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Verified Customer

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Sylvia Dorsey Omaha, NE

Customer friendly, professional, prompt and fair priced

3 years ago

Reply from American Home Shield

Hi Sylvia. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Sep. 9th, 2021

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Verified Customer

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Terry Campbell North Fort Myers, FL

Only used them once for a repair but great job

3 years ago

Reply from American Home Shield

Hi Terry. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 9th, 2021

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Verified Customer

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Wyman Inglett Townsend, GA

AHS always sends reliable and friendly technicians.

3 years ago

Reply from American Home Shield

Hi Wyman. Thank you for the positive review. We strive to provide our members with reliable and professional service so we are really happy you shared your experience. We look forward to providing you with this same level of service again in the future.

Sep. 9th, 2021

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Verified Customer

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Bill Hardy Minneapolis, MN

Good overall service so far. Claims are very easy to get taken care of.

3 years ago

Reply from American Home Shield

Hi Bill,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Cathy Desrochers Sarasota, FL

Too long to write, suffice it to say they do not care to help until you want to cancel. Thoroughly disgusted with them.

3 years ago

Reply from American Home Shield

Hi Cathy. Thank you for letting us know about your experience. I am sorry to hear you feel no one cared to help you. I would be happy to speak with you to further address your concerns.

Sep. 9th, 2021

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Verified Customer

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Dennis J Dulniak Oviedo, FL

Responsible and reliable repair workers.

3 years ago

Reply from American Home Shield

Hi Dennis,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Donna Walker Lancaster, TX

Perfectly satisfied with their service and professionalism.

3 years ago

Reply from American Home Shield

Hi Donna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Donna Young Essex, MD

I always get my items repaired in a decent amount of time.

3 years ago

Reply from American Home Shield

Hi Donna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Francisco Carvallo Blacksburg, VA

The have almost always responded fast. Only once I had to find another vendor.

3 years ago

Reply from American Home Shield

Hi Francisco,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Glenda Llewelyn Lomita, CA

Always a good experience with reliable people to help out

3 years ago

Reply from American Home Shield

Hi Glenda,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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GREGORY San Antonio, TX

They have been great and respond quickly.

3 years ago

Reply from American Home Shield

Hi Gregory,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Horisa Terrell Ford Byram, MS

Everything has been great! I have had this service for a few years.

3 years ago

Reply from American Home Shield

Hi Horisa,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Hwilmington Missouri City, TX

Customer Service representatives are not able to reserve issues & respond to issues with the same responses over & over again with no resolution

3 years ago

Reply from American Home Shield

Hi Hwilmington,
I hate to hear about your most recent AHS service experience and the miscommunication for customer service. I would be glad to speak with you to resolve this.

Sep. 9th, 2021

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Verified Customer

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Jacqueline Cohen Palm Desert, CA

Representative made a service appointment, knowing the appliance would not be covered bases on information provided by me.

3 years ago

Reply from American Home Shield

Hi Jacqueline,
I hate to hear about the hassle that has been endured to have your home repairs fixed through American Home Shield. I would be glad to speak with you to discuss your experience.

Sep. 9th, 2021

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