American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Kelly Henderson, NV

Have to get the new faucet before I can be reimbursed. Only up to $185 which is nothing

4 years ago

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Verified Customer

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Laquetta B Atwater, CA

Great customer service and good value for the contract!

4 years ago

Reply from American Home Shield

Hi Laquetta,
We appreciate your feedback about your customer service experience and hope you continue to enjoy American Home Shield and the service we provide.

Feb. 2nd, 2022

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Verified Customer

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Elizabeth Shaeffer Santa Rosa, CA

super easy to book repair and quality repair agents

4 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for expressing how pleased you have been with AHS. We know how important it is to provide service you can rely on. We can't wait to provide you with exceptional service again in the future.

Feb. 2nd, 2022

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Verified Customer

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Louis Reed Savannah, GA

easy to communicate customer service easy to talk to

4 years ago

Reply from American Home Shield

Hi Louis,
We appreciate your feedback about your customer service experience and hope you continue to enjoy American Home Shield and the service we provide.

Feb. 2nd, 2022

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Verified Customer

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Mohsen Rabiee Thousand Oaks, CA

My plumbing was backed up and it took 9 days to sent some body to fix the problem and when I called to complain they hang up on me

4 years ago

Reply from American Home Shield

Hi Mohsen. Thank you for taking time to write a review of your service experience. I am sorry to hear that your plumbing issue was not addressed to your satisfaction. I would be happy to follow up with you regarding this matter.

Feb. 7th, 2022

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Verified Customer

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Rob Waco, TX

They arranged for a local plumber to unstop a drain.

4 years ago

Reply from American Home Shield

Hi Rob. Thank you for taking time to let us know your plumbing issue was resolved. We look forward to taking care of your next repair need as well. Thank you for being a valued member of AHS.

Feb. 2nd, 2022

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Verified Customer

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Rahim Greenwood Winchester, CA

Vendors are not screened thoroughly. Most companies dispatched will still try and squeeze more money out of you.

4 years ago

Reply from American Home Shield

Hi Rahim,
I hate to hear about the additional cost that has been experienced to have the service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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RALPH FAIRWEATHER Rancho Mirage, CA

Terrible, slow service, terrible help on the phone, wanted to overcharge me by 600.00!! on the repair compared to what I got.

4 years ago

Reply from American Home Shield

Hi Ralph,
I hate to hear about the noncovered cost that has been experienced to have the service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Slater

Excellent to work with. Polite, professional, courteous.

4 years ago Edited February 1, 2022

Reply from American Home Shield

Hi Slater,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

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Verified Customer

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Elizabeth Campos Stockton, CA

Love how easy it is to submit a work order

4 years ago

Reply from American Home Shield

Hi Elizabeth. We are so excited you let us know how easy it has been to request service. Thank you for allowing us the opportunity to be of service to you. We are so glad that you chose to be an AHS valued home warranty member.

Feb. 2nd, 2022

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Verified Customer

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Sean Key Haines City, FL

Something's are not covered that we thought are covered within the service call

4 years ago

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Verified Customer

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Daina Jankevicius Naperville, IL

Very timely response. The contractors did a good job.

4 years ago

Reply from American Home Shield

Hi Daina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 25th, 2022

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Verified Customer

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Derek R Alden Birmingham, AL

Problem solved in a timely and efficient manner

4 years ago

Reply from American Home Shield

Hi Derek. Thank you for taking time to write a review of your experience. We know how important it is to resolve problems quickly for our members. Thank you for choosing AHS to do that for you.

Jan. 25th, 2022

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Verified Customer

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Emma Quiles Casselberry, FL

Fast service and great companies that come to the house

4 years ago

Reply from American Home Shield

Hi Emma,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

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Verified Customer

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Srikar Reddy Dublin, CA

Response to my service request was quick

4 years ago

Reply from American Home Shield

Hi Srikar,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2022

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Verified Customer

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Heidi Reese-Anderson Conyers, GA

The value of service and cost savings I recieved

4 years ago

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 25th, 2022

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Verified Customer

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Joshua Tallahassee, FL

Fast and efficient. Glad I kept the home warranty.

4 years ago

Reply from American Home Shield

Hi Joshua,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

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Verified Customer

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Mark Peebles Enfield, NC

Every claim, I put in they take care of it.

4 years ago

Reply from American Home Shield

Hi Mark,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 25th, 2022

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Verified Customer

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Viki Carroll Loomis, CA

He was very professional. Courteous, and friendly

4 years ago

Reply from American Home Shield

Hi Viki,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 25th, 2022

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Verified Customer

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Sunil Kumar Aurora, CO

Hassle free BUT takes a long time to get things fixed

4 years ago

Reply from American Home Shield

Hi Sunil. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. We appreciate your patience while waiting for the repairs to be completed. We would be happy to assist with any unresolved issue.

Jan. 18th, 2022

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Verified Customer

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Juliana Halvorson Roswell, NM

Easy to contact and they always come through

4 years ago

Reply from American Home Shield

Hi Juliana. It is so wonderful that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service again in the future.

Jan. 18th, 2022

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Verified Customer

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Ana V-H Northridge, CA

Always take care of the 'broken' items in my house!

4 years ago

Reply from American Home Shield

Hi Ana. Thank you for taking time to let us know that your repairs have always been taking care of. We love to take the hassle and worry out of owning home. Thank you for trusting AHS as your warranty company.

Jan. 18th, 2022

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Verified Customer

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Deborah Taylor Portland, OR

It has been a great help. Pretty easy to navigate.

4 years ago

Reply from American Home Shield

Hi Deborah,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 18th, 2022

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Verified Customer

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Tom Lacey, WA

The contractor they sent for our work was excellent

4 years ago

Reply from American Home Shield

Hi Tom,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 18th, 2022

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Verified Customer

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Binod katwal Lexington, KY

I had good experience with customer service and less wait time

4 years ago

Reply from American Home Shield

Hi Binod. Thank you for taking time to let us know how we are doing. It is our goal to provide you with this same level of service when ever you need to use your warranty or contact us. We look forward to working with you again.

Jan. 18th, 2022

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Verified Customer

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Terri Robertson Hollywood, FL

The plumbing company that came out was great

4 years ago

Reply from American Home Shield

Hi Terri. Thank you for taking time to let us know about your service experience. We are so happy to know you were pleased with the plumber. We can't wait to provide you with great service for your next repair need as well.

Jan. 12th, 2022

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Verified Customer

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Laurie Lauriel Euclid, OH

It was great on the first service. Now I can't any assistance for another problem

4 years ago

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Verified Customer

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David Knights Bellevue, NE

still trying to get the problem fixed but customer service is excellent

4 years ago

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Verified Customer

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Camella Butts Lubbock, TX

I call, and someone comes to fix my problem. No issues.

4 years ago

Reply from American Home Shield

Hi Camella. Thank you for the positive review. We are so happy to hear that you have not had any problems with getting your repair needs met. We love to take the hassle and worry out of owning a home. Thank you for trusting AHS.

Jan. 12th, 2022

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Verified Customer

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Alane Wright Ocala, FL

They have been very quick to get any needs met.

4 years ago

Reply from American Home Shield

Hi Alane. Thank you for the 5 star review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jan. 12th, 2022

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Verified Customer

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Heather Faust Elyria, OH

Quick and complete service on our electrical outlets

4 years ago

Reply from American Home Shield

Hi Heather. Thank you for letting us know about your positive experience. We are so delighted to hear that your electrical issue was resolved to your satisfaction. We can't wait to work with you again.

Jan. 12th, 2022

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Verified Customer

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Amanda Burghduff Puyallup, WA

When my dryer had a bad heat element they got someone out quick to fix.

4 years ago

Reply from American Home Shield

Hi Amanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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James Ornelas Fresno, CA

It's been good. Every contractor has been friendly and professional.

4 years ago

Reply from American Home Shield

HI James. Thank you for your feedback. We appreciate you letting us know you have been pleased with the service you are receiving. We will continue to do our best to meet your expectations and provide you great service experiences in the future.

Jan. 18th, 2022

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Verified Customer

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Mary Teresa A Doud Baltimore, MD

They have been responsive, kind, and professional.

4 years ago

Reply from American Home Shield

Hi Mary. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Jan. 12th, 2022

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Verified Customer

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Steve crawford Amarillo, TX

Always GREAT with highly professional staff

4 years ago

Reply from American Home Shield

Hi Steve. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experiences in the future.

Jan. 12th, 2022

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Verified Customer

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Larry Tavares Kailua, HI

Fast claim response and service from vendor

4 years ago

Reply from American Home Shield

Hi Larry. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. We are so glad you chose AHS as your home warranty company.

Jan. 12th, 2022

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Verified Customer

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Stan Shelden Richardson, TX

It was fast & professional. Contractor was excellent.

4 years ago

Reply from American Home Shield

Hi Stan. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 12th, 2022

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Verified Customer

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Tamara Harris-Muhammad Philadelphia, PA

Very fast response. Very good with problem resolution.

4 years ago

Reply from American Home Shield

Hi Tamara. Thank you for taking time to let us know about your service experience. We are very happy to know you got a resolution so quickly. We look forward to providing you with the same level of service again in the future.

Jan. 12th, 2022

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Verified Customer

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Larry Robinson Jackson, TN

I had a drain stoppage. I got same day repair.

4 years ago

Reply from American Home Shield

Hi Larry. Thank you for taking time to tell us about your service experience. We are really happy to know the issue was resolved the same day. We understand how important it is to take care of unexpected repairs as quickly as possible. Thank you for choosing AHS.

Jan. 12th, 2022

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Verified Customer

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Chris Alston Newport News, VA

Professional services and detailed customer support

4 years ago

Reply from American Home Shield

Hi Chris. Thank you for letting us know about your experiences. We strive to provide professional service for our members. We are so happy to hear that has been your experience. Thank you for choosing American Home Shield.

Jan. 12th, 2022

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Verified Customer

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Emmanuel Grimes, IA

American Home Shield offers promptly services

4 years ago

Reply from American Home Shield

Hi Emmanuel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Gina Wolfe Frazeysburg, OH

They are awesome and polite and courteous

4 years ago

Reply from American Home Shield

Hi Gina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 13th, 2022

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Verified Customer

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Elizabeth Panorama City, CA

Good and everything was done in a timely manner

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 12th, 2022

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Verified Customer

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Robert Seidman Germantown, TN

Quick, and they replaced my old non functioning furnace.

4 years ago

Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 13th, 2022

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Verified Customer

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Hong M. Chesterfield, MO

Extensive coverage with professional contractors

4 years ago

Reply from American Home Shield

Hi Hong,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Reni Holdenville, OK

I called to get my tub fixed and it was set up within 2 weeks

4 years ago

Reply from American Home Shield

Hi Reni,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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Timothy Johnson Kalamazoo, MI

I was fine with you guys until it came time for my reimbursement that I've yet to receive!

4 years ago

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Verified Customer

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Rita Chayet La Jolla, CA

Very good solved the problemas very fast and well

4 years ago

Reply from American Home Shield

Hi Rita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2022

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Verified Customer

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Cecil Hood Greenwood, AR

Very easy to submit claim and I was updated the entire way.

4 years ago

Reply from American Home Shield

Hi Cecil,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 13th, 2022

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Verified Customer

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Marlo Cedar Hill, TX

3 issues occurred in 1 year. 2 out of 3 resolved to my satisfaction.

4 years ago

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