American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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James Di Prospero Clermont, FL

Don't like talking to non US locations, hard to understand people from Aisa, Phillipines.

3 years ago

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Verified Customer

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Nicole Peters Bowie, MD

Refrigerator still not fix contractor cancel without calling me it's been 8 months

3 years ago

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Verified Customer

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Neal Novotny San Mateo, CA

Mostly good service and polite, professional representatives.

3 years ago

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Verified Customer

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Mary Lou Swenning Kingsburg, CA

Good people. Knew right away what the problem was.

3 years ago

Reply from American Home Shield

Hi Mary Lou. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS.

Feb. 16th, 2022

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Verified Customer

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roland lira estrada Imperial, CA

The contractor said my garage door was not covered. I never received a phone call from AHS

3 years ago

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Verified Customer

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Michael Geren Pahrump, NV

Good it was fast and easy with no arguments.

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 16th, 2022

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Verified Customer

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Allen Jackson Granite City, IL

I used my warranty 3 times and saved a lot of money

3 years ago

Reply from American Home Shield

Hi Allen. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Feb. 16th, 2022

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Verified Customer

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Elena Cave Creek, AZ

Replaced my pool pump. same day service. very professional

3 years ago

Reply from American Home Shield

Hi Elena. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you with your pool pump. Thank you for trusting AHS.

Feb. 16th, 2022

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Verified Customer

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Carlo Scottsdale, AZ

Fast n easy and professional. Pleasure to work with

3 years ago

Reply from American Home Shield

Hi Carlo. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Feb. 16th, 2022

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Verified Customer

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Pamela Dugan Springfield, IL

Last 2 problems were handled with extreme professionalism

3 years ago

Reply from American Home Shield

Hi Pamela. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Feb. 16th, 2022

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Verified Customer

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Raul Abejuela Henderson, NV

Very helpful and concerned about my situation

3 years ago

Reply from American Home Shield

Hi Raul. Thank you for the 5 star review. We want you to know you can always count on AHS when you need us. We really appreciate you taking time to let us know how we are doing.

Feb. 16th, 2022

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Verified Customer

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Glenda Pruner Hewitt, TX

Service was quick, technician was timely and thorough

3 years ago

Reply from American Home Shield

Hi Glenda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Feb. 17th, 2022

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Verified Customer

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Kelvin Wilson Mansfield, TX

Fast, convenient and a appliance life saver.

3 years ago

Reply from American Home Shield

Hi Kelvin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Yvette Griva Sheble Portland, OR

Efficient, speedy, and follow thru is great

3 years ago

Reply from American Home Shield

Hi Yvette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Joel barragan Murfreesboro, TN

They are always fast to respond to any issues I have had.

3 years ago

Reply from American Home Shield

Hi Joel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Raymond Woodie Las Vegas, NV

Sometimes they are hard to work with. Sometimes take a long time to respond. You

3 years ago

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Verified Customer

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Tammy Fugit Omaha, NE

Always responsive, helpful and issues resolved.

3 years ago

Reply from American Home Shield

Hi Tammy,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the ease of coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Jack Wilkers Pasadena, TX

Was not very good. I had to pay $100.00 up front and $245.00 for the repairs. American Home Shield paid $80.00.0

3 years ago

Reply from American Home Shield

Hi Jack. Thank you for letting us know your concern with the repair. I am sorry to hear you had some out of pocket cost. I would be happy to look into this matter further and follow up with you.

Feb. 19th, 2022

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Verified Customer

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Daniel Saenz Midland, TX

Very prompt and found me a contractor the same day.

3 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Vananh Tran Mascoutah, IL

Easy, fast contact response with local service

3 years ago

Reply from American Home Shield

Hi Vananh,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Lynda Willner Glendale, CA

Spartan Plumbing is really great and SO happy they sent them for my second request.

3 years ago

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Verified Customer

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Winifred P Bishop Wakulla Springs, FL

Electrical issue resolved in timely manner

3 years ago

Reply from American Home Shield

Hi Winifred,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Feb. 17th, 2022

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Verified Customer

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Michael LeRitz Sutherlin, OR

Fast friendly customer service, excellent value

3 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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William Wilkerson Kennesaw, GA

Always provides quality professional performance.

3 years ago

Reply from American Home Shield

Hi William,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Feb. 17th, 2022

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Verified Customer

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Sheryl Murphy, ID

AHS has taken care of any issues I have had promptly.

3 years ago

Reply from American Home Shield

Hi Sheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Laura Barnes Lawton, OK

Always a timely manner on getting things done

3 years ago

Reply from American Home Shield

Hi Laura. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Feb. 10th, 2022

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Verified Customer

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Edwin Balot Vallejo, CA

Fast service & recommended to everyone .

3 years ago

Reply from American Home Shield

Hi Edwin. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Feb. 10th, 2022

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Verified Customer

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Manuela Lopez San Benito, TX

The last representative helped out tremendously.

3 years ago

Reply from American Home Shield

Hi Manuela. It is so wonderful to hear about your experience. We can't wait to provide you with great service again. Thank you for choosing AHS.

Feb. 10th, 2022

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Verified Customer

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Bill Molli Clearwater, FL

Used them several times. They were great.

3 years ago

Reply from American Home Shield

Hi Bill. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Feb. 10th, 2022

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Verified Customer

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Candice Spokane, WA

Good company good customer service no hassle

3 years ago

Reply from American Home Shield

Hi Candice. Thank you for the positive review. We are truly happy to know that you have been pleased with the service you are receiving. We can't wait to provide you with your next excellent service experience.

Feb. 10th, 2022

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Verified Customer

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Cherngywh Lee Dublin, CA

most of the contractors are low rated. AHS is not responsible for the behavior or performance of the contractor. they act like a operator only

3 years ago

Reply from American Home Shield

Hi Cherngywh,
Thank you for bringing this to our attention. I would be glad to speak with you about the leak issues that have been ongoing.

Feb. 14th, 2022

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Verified Customer

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Carla Gaston Palatine, IL

The contractor never finished the job correctly and American Home Shield is giving me the run around. Still not fixed after a month.

3 years ago

Reply from American Home Shield

Hi Carla. Thank you for taking time to bring this concern to our attention. I am sorry to hear if the job was not completed. I would be happy to follow up with you to speak further regarding this issue.

Feb. 15th, 2022

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Verified Customer

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Gia hammerstone Joliet, IL

Fast service, great customer service, ease of filing claims

3 years ago

Reply from American Home Shield

Hi Gia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 10th, 2022

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Verified Customer

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Kemba Gosier Miami, FL

Great customer service, knowledgeable technician

3 years ago

Reply from American Home Shield

Hi Kemba,
We appreciate your feedback about your customer service experience and hope you continue to enjoy American Home Shield and the service we provide.

Feb. 2nd, 2022

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Verified Customer

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Bryan Vance Gallipolis, OH

Had to wait 7 days for service call. I had to call American home shield 5 times. Never kept me informed

3 years ago

Reply from American Home Shield

Hi Bryan,
I hate to hear about the ongoing delay that has been experienced to have the service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Zack Boyd Lewisville, NC

They provided good fast service for my garage door.

3 years ago

Reply from American Home Shield

Hi Zack,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 2nd, 2022

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Verified Customer

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Amanda Milwaukee, WI

It was great. The gentleman was very nice and informative.

3 years ago

Reply from American Home Shield

Hi Amanda. Thank you for the positive feedback. We are so happy to hear that you were pleased with the service you received. It is our goal to provide you with this same level of service for your next repair need as well.

Feb. 1st, 2022

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Verified Customer

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Amit CAHANA Memphis, TN

The best service. High quality. Fast service

3 years ago

Reply from American Home Shield

Hi Amit. Thank you for the positive review. We love to take the hassle and worry out of unexpected home repairs for our members. We appreciate you allowing AHS the opportunity to do so for you.

Feb. 1st, 2022

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Verified Customer

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Aneesa Columbus, OH

Always Very supportive aNd timely on jobs

3 years ago

Reply from American Home Shield

Hi Aneesa. We really appreciate you taking time to let us know how we are doing. We always want you to know you can count on AHS when you need us. We look forward to providing you with exceptional service in the future as well.

Feb. 1st, 2022

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Verified Customer

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Charity Vasquez San Angelo, TX

Very Fast and service company sent was good

3 years ago

Reply from American Home Shield

Hi Charity. Thank you for taking time to tell us about your experience. We understand the importance of prompt and dependable service. We want you to know you can always count on AHS when you need us.

Feb. 1st, 2022

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Verified Customer

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Daniel Burke New Caney, TX

Great!! Called and they took care of business

3 years ago

Reply from American Home Shield

Hi Daniel. Thank you for the positive review. We can't wait to provide you with the same level of service again in the future. Thank you for trusting AHS.

Feb. 1st, 2022

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Verified Customer

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Gloria L Lowe Waldorf, MD

Dependable, professional, knowledgeable

3 years ago

Reply from American Home Shield

Hi Gloria. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 2nd, 2022

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Verified Customer

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Gregory Johnson Maricopa, AZ

It was easy to find someone to repair my issue.

3 years ago

Reply from American Home Shield

Hi Gregory,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

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Verified Customer

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Horacio Ortega Palmdale, CA

Very good costumer service to explain how the program works

3 years ago

Reply from American Home Shield

Hi Horacio,
We appreciate your feedback about your customer service experience and hope you continue to enjoy American Home Shield and the service we provide.

Feb. 2nd, 2022

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Verified Customer

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Ian Bethell West Palm Beach, FL

They always use companies that take weeks to complete projects. Has happened multiple times.

3 years ago

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Verified Customer

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Jennifer Albano Middletown, DE

Easy to file a claim, easy follow up for service

3 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

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Verified Customer

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Jenny Kennon Brandon, MS

Love it easy to use and saves me money in the long run!!!!

3 years ago

Reply from American Home Shield

Hi Jenny,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide to ease your home repairs!

Feb. 2nd, 2022

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Verified Customer

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James Hosaka Honolulu, HI

I was over charged from the amount I was quoted. Very sneaky thinking I won"t see the charges til later. $150 promo promised was never given.

3 years ago

Reply from American Home Shield

Hi James. Thank you for bringing this matter to our attention. I am sorry to hear if you did not receive a promotion you were promised. I would be happy to follow up with you to discuss this issue further.

Feb. 7th, 2022

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Verified Customer

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Kelly Henderson, NV

Have to get the new faucet before I can be reimbursed. Only up to $185 which is nothing

3 years ago

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Verified Customer

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Laquetta B Atwater, CA

Great customer service and good value for the contract!

3 years ago

Reply from American Home Shield

Hi Laquetta,
We appreciate your feedback about your customer service experience and hope you continue to enjoy American Home Shield and the service we provide.

Feb. 2nd, 2022

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