American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Kelly cranston Joliet, IL

When I called for assistance I got the run around from them. Not everyone works 9-5. Did not help! Her name is Maria from customer retention

3 years ago

Reply from American Home Shield

Hi Kelly. Thank you for taking time to let us know about your service experience. I am sorry to hear that you did not receive the assistance that you needed. I would be happy to speak with you to address any unresolved issue.

Mar. 14th, 2022

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Verified Customer

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Ella M. Drayton-Klug McDonough, GA

Excellent contractor in the plumbing area.

3 years ago

Reply from American Home Shield

Hi Ella,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

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Sherwin Davidson Encino, CA

Great people, great work and great result.

3 years ago

Reply from American Home Shield

Hi Sherwin. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Mar. 9th, 2022

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Verified Customer

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Antonio Diaz de Leon Henderson, NV

excellent service, very fast and professional service

3 years ago

Reply from American Home Shield

Hi Antonio,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

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Rhonda D. Malone Pasadena, CA

Very professional and fixed my issue quickly.

3 years ago

Reply from American Home Shield

Hi Rhonda, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Donald Coleman Jr Baytown, TX

Very helpful and reliable and very fast. longtime customer

3 years ago

Reply from American Home Shield

Hi Donald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Rasila Bhakta Oklahoma City, OK

easy to schedule service and decent coverage

3 years ago

Reply from American Home Shield

Hi Rasila. Thank you for your 5 star review. We understand how valuable your time is. It is really good to hear that scheduling was easy. We can't wait to provide you with the same level of service for your next repair need as well.

Mar. 9th, 2022

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Verified Customer

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Andrew Salazar Austin, TX

Great response time and reliable technicians

3 years ago

Reply from American Home Shield

Hi Andrew. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Mar. 9th, 2022

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Verified Customer

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Warren Cole Chandler, AZ

Responsiveness, problem resolution, professionalism

3 years ago

Reply from American Home Shield

Hi Warren, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Susan Mantikas Howell, MI

On time, excellent service. Professional and friendly.

3 years ago

Reply from American Home Shield

Hi Susan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

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Brenda R Williams McComb, MS

Very efficient and easy to communicate with

3 years ago

Reply from American Home Shield

Hi Brenda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Art Stribley Indian Wells, CA

AHS finds the right vendor to solve our problems

3 years ago

Reply from American Home Shield

Hi Art. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for being a valued member of American Home Shield.

Mar. 9th, 2022

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Verified Customer

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Carol L Dean Mechanicsville, VA

They were prompt, set up the appt right away.

3 years ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Jeremy Hohenwald, TN

Fast and effective service and appliance replacement

3 years ago

Reply from American Home Shield

Hi Jeremy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Katrina Hughes Chicago, IL

Friendly, professional, solves the problem

3 years ago

Reply from American Home Shield

Hi Katrina. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Mar. 9th, 2022

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Verified Customer

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Kathleen Crowley Pittsburgh, PA

The company that came out was very good and prompt.

3 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to have the opportunity to do so for you.

Mar. 9th, 2022

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Verified Customer

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Tee Riverdale, GA

Great customer service and they stand up to their work

3 years ago

Reply from American Home Shield

Hi Tee, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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leroy brown Summerville, SC

The representative was extremely helpful.

3 years ago

Reply from American Home Shield

Hi Leroy. Thank you for taking time to let us know you received the help you needed. We want you to know you can always rely on AHS as your home warranty company.

Mar. 9th, 2022

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Verified Customer

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Lisa Bock Cypress, TX

Great customer service and repair companies

3 years ago

Reply from American Home Shield

Hi Lisa, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Nesmith Pittsburgh, PA

Follow up on a previous problem was excellent.

3 years ago

Reply from American Home Shield

Hi Nesmith,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

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Pat Lucas Suffolk, VA

Quick responses to service and maintenance calls.

3 years ago

Reply from American Home Shield

Hi Pat,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Raymonde V Stephenson Pensacola, FL

The service performed was efficient and professional

3 years ago

Reply from American Home Shield

Hi Raymonde, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Souma Abawi Lincoln, CA

Good rate and coverage. Customer friendly.

3 years ago

Reply from American Home Shield

Hi Souma. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We look forward to providing you with great service again.

Mar. 9th, 2022

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Verified Customer

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Ta'Neika Blue Union City, GA

AHS is professional and was able to help me right away.

3 years ago

Reply from American Home Shield

Hi Ta'Neika, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Warnell Rowell jr Las Vegas, NV

No response to my request to see me the model and serial number for a part that replaced an old part.

3 years ago

Reply from American Home Shield

Hi Warnell,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Zia F Jacob Surprise, AZ

Great customer service and very time efficient

3 years ago

Reply from American Home Shield

Hi Zia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Benjamin A Mopera Chandler, AZ

Accommodating, easy to get an appointment.

3 years ago

Reply from American Home Shield

Hi Benjamin. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well Thank you for choosing AHS.

Mar. 9th, 2022

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Verified Customer

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Bianca Chavez Alamogordo, NM

Easy to use login. Would like to have a app.

3 years ago

Reply from American Home Shield

Hi Bianca. Thank you for letting us know you enjoy the convenience of requesting service on line. We look forward to providing you with a great service experience for your next repair need. Hopefully an app will be available in the near future as well.

Mar. 9th, 2022

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Verified Customer

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CAREL TATE TATE Chattanooga, TN

AHS are quick to respond to my service request.

3 years ago

Reply from American Home Shield

Hi Carel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Debra Awbrey Kansas City, MO

Great service-finished service-on time would recommend

3 years ago

Reply from American Home Shield

Hi Debra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Dolores Miller Manteca, CA

So far I've had quick response when I needed service

3 years ago

Reply from American Home Shield

Hi Dolores, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Gary Courtright Sr. Silver Springs, NV

Service came out and fixed the problem quickly . Fridge back up and running.

3 years ago

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Verified Customer

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RITA HIGGINS Horn Lake, MS

Fast, reliable service. Great service technicians.

3 years ago

Reply from American Home Shield

Hi Rita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Katherine blake Pryor, OK

Always took care of my repairs with no proble9ms

3 years ago

Reply from American Home Shield

Hi Katherine. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Nina Lee San Bruno, CA

Not informative regarding the process. Difficult to get a hold of customer service personnel

3 years ago

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Verified Customer

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Michelle Gordy Kissimmee, FL

Easy and professional quick response quick service

3 years ago

Reply from American Home Shield

Hi Michelle,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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michael trapps Triangle, VA

great service and professional operators

3 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Jerome Rosen La Verne, CA

Completed repair successly in short time.

3 years ago

Reply from American Home Shield

Hi Jerome, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Roseann boyd San Antonio, TX

Efficient great service great technicians

3 years ago

Reply from American Home Shield

Hi Roseann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Sue Wyly Georgetown, TX

Professional and fixed the problem quickly

3 years ago

Reply from American Home Shield

Hi Sue,We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Juan Cruz Saint Louis, MO

Great customer experience with positive results

3 years ago

Reply from American Home Shield

Hi Juan. It is so wonderful to hear about your positive experience. We can't wait to provide you with excellent service for your next repair as well.

Mar. 9th, 2022

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Verified Customer

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Morris Nelson Dothan, AL

Prompt service and great customer service

3 years ago

Reply from American Home Shield

Hi Morris, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Gerard Hagoort Tucson, AZ

Fast response and always great contractor

3 years ago

Reply from American Home Shield

Hi Gerard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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G Reed Chesapeake, VA

communication with service man and got the job done.

3 years ago

Reply from American Home Shield

Hi G, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Joseph Moreau Sharpsburg, GA

Ease of requesting service was exceptional.

3 years ago

Reply from American Home Shield

Hi Joseph. Thank you for the positive feedback. We love to hear that you were able to request service with ease. We can't wait to provide you with excellent service again in the future.

Mar. 4th, 2022

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Verified Customer

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Melissa K Hanna Tucson, AZ

Fairly fast process to get water heater replaced

3 years ago

Reply from American Home Shield

Hi Melissa. We do our best to provide our members with prompt and reliable service. Thank you for allowing us the opportunity to do that for you. We look forward to providing you with exceptional service again in the future.

Mar. 3rd, 2022

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Verified Customer

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Rose Sun Arcadia, CA

After assessment, not help to fix it. I have to pay my self and ask my own contractor to fix it. I wear money to buy this insurance

3 years ago

Reply from American Home Shield

Hi Rose,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Linda cook Brandon, FL

They came fast and they solved the problem fast

3 years ago

Reply from American Home Shield

Hi Linda.
Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 3rd, 2022

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Verified Customer

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Andrea Parkhouse West Fargo, ND

Excellent service. Friendly and efficient staff

3 years ago

Reply from American Home Shield

Hi Andrea, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Mar. 3rd, 2022

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Verified Customer

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Tanya Fayetteville, NC

Expeditious and friendly service. Knowledgeable

3 years ago

Reply from American Home Shield

Hi Tanya. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Mar. 3rd, 2022

American Home Shield Reviews