American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Michael Hensen Durham, NC

Responsive, professional and a great value.

2 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Betty Adeline Cintas Santa Clara, CA

Very attentive. But another appointment is needed.

2 years ago

Reply from American Home Shield

Hi Betty. Thank you for the 5 star review. We really appreciate you letting us know you have been pleased with the service we offer. We look forward to working with you again.

Nov. 23rd, 2021

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Verified Customer

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Jose Garza Houston, TX

Easy to request repair services and fast service

2 years ago

Reply from American Home Shield

Hi Jose,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Beverly Ponca City, OK

We appreciated the immediate response from the agent

2 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Joyce Vermillion Cheney, WA

Timely, quality service at a reasonable price

2 years ago

Reply from American Home Shield

Hi Joyce,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Kimberly Roberts Houston, TX

Always quick, friendly & professional Services

2 years ago

Reply from American Home Shield

Hi Kimberly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Richard Collier Gadsden, AL

So far they have provided excellent service

2 years ago

Reply from American Home Shield

Hi Richard,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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David Pierce Dumfries, VA

Easy to work with, contractor was completely professional

2 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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DESHANTAL BATTLE Rocky Mount, NC

Excellent service and extremely knowledgeable

2 years ago

Reply from American Home Shield

Hi Deshantal,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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James M Downs Pittsburgh, PA

I've had them for years now. Things get fixed fast for $75

2 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Julio ortiz Henderson, NV

Good customer service and fast service too

2 years ago

Reply from American Home Shield

Hi Julio.
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Renee Chandler Sparks, NV

On time,professional and got the job done

2 years ago

Reply from American Home Shield

Hi Renee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Carlton Mack Austin, TX

Good system for getting repair service with 30 days guarantee.

2 years ago

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Verified Customer

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Nakiesha l Stockton, CA

Very reliable quick to respond an great customer service

2 years ago

Reply from American Home Shield

Hi Nakiesha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Arlene Baez Jacksonville, FL

They have always responded in a timely matter.

2 years ago

Reply from American Home Shield

Hi Arlene,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Vivian Booker Richmond, VA

Since April13th, I hv been trying to get my air conditioner repaired. AHS never found a company to repair ...I am still waiting for service

2 years ago

Reply from American Home Shield

Hi Vivian,
I hate to hear about the delay in service and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Lori Whitlow

Charge too much and won't cover the part I need to fix my dishwasher.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lori,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Cynthia Villalobos San Antonio, TX

No problems have been experienced so far.

2 years ago

Reply from American Home Shield

Hi Cynthia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Ellis Dyson Upper Marlboro, MD

Theu were able to resolve the replacement og the Refrigerator on yhe 2nd vist.

2 years ago

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Verified Customer

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Maricela Valdez Tuscola, TX

The company's you send take care of the problem.

2 years ago

Reply from American Home Shield

Hi Maricela. We are so glad that you let us know your service issues have been taken care of. We want you to know you can count on AHS when ever you reach out to us.

Nov. 23rd, 2021

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Verified Customer

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Nina Duckery

the tech was excellent!!!! Thanks..by the way we recomended our neighbor and see got your plan

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Nina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Pat and Diane Morgan Redding, CA

quick to respond and help get the situation resolved

2 years ago

Reply from American Home Shield

Hi Pat & Diane,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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connie cooper Henderson, NV

slow to respond. customer service reps don't speak english. contractors are amateurs completely lacking in knowledge and equipment.tge

2 years ago

Reply from American Home Shield

Hi Connie. Thank you for your feedback. I am sorry to hear that you were not pleased the service your received. We are here to address your concerns. I would be happy to speak with regarding any unresolved issue.

Nov. 23rd, 2021

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Verified Customer

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Kelly Ocean City, MD

They were very prompt professional and courteous

2 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Paul Sweeney Rosedale, MD

OVERALL NO PROBLEMS BUT DID HAVE AC ISSUE 7/2021 AND WASN'T RESOLVED UNTIL 11/12/2021

2 years ago

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Verified Customer

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J. Lofton Marietta, GA

AHS has repaired or replaced on all my service requests!

2 years ago

Reply from American Home Shield

Hi J. Thank you for taking time to let us know we have taken care of your repair needs when ever you need us. We are so glad that you chose to trust AHS as your home warranty company.

Nov. 23rd, 2021

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Verified Customer

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Tom Newbauer Claremont, CA

The professionalism and timeliness of a response.

2 years ago

Reply from American Home Shield

Hi Tom,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Yolanda Palmdale, CA

The service providers were very good and professional.

2 years ago

Reply from American Home Shield

Hi Yolanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Chris Brewer Fenton, MO

Easy to deal with and supportive of my needs.

2 years ago

Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 18th, 2021

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Verified Customer

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David H Lindstrom

they were great..needed a/c work done in AZ and they went out of their way to get someone over the next day.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 18th, 2021

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Verified Customer

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Roy Cochran Weatherford, TX

Issues have been resolved in a timely professional manner

2 years ago

Reply from American Home Shield

Hi Roy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Betty Little Los Angeles, CA

Very professional service and personable...kind and etc.!!!

2 years ago

Reply from American Home Shield

Hi Betty,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Paula Morris Upper Marlboro, MD

Always professional and gets the problem solved

2 years ago

Reply from American Home Shield

Hi Paula,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Sammy Columbia, TN

Quick dispatch time. Very professional and friendly.

2 years ago

Reply from American Home Shield

Hi Sammy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Bobby Frederick Clarksville, TN

Great contractors are assigned the best service.

2 years ago

Reply from American Home Shield

Hi Bobby,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 17th, 2021

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Verified Customer

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Denise Wright Charlotte, NC

Good job and the Technician knows what there doing

2 years ago

Reply from American Home Shield

Hi Denise,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 17th, 2021

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Verified Customer

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Fauna Kness San Jose, CA

Professional, on time, very nice, explained every step.

2 years ago

Reply from American Home Shield

Hi Fauna,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Ken Anderson Sun City Center, FL

Professional; Ontime; Quickly repaired item.

2 years ago

Reply from American Home Shield

Hi Ken. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 17th, 2021

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Verified Customer

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Miguel A Smith San Diego, CA

Prompt service and service providers have been great

2 years ago

Reply from American Home Shield

Hi Miguel,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Weiss Marlboro, NJ

They contacted the company to do the work quickly

2 years ago

Reply from American Home Shield

Hi Weiss,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Margaret Reiber Snohomish, WA

They are easy to use--and follow through

2 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 18th, 2021

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Verified Customer

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Lisa Polk Bakersfield, CA

A smidge pricier than is comfortable but otherwise everything is good.

2 years ago

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Verified Customer

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Marcia Mills Palos Verdes Peninsula, CA

Professional, better referrals than before!

2 years ago

Reply from American Home Shield

Hi Marcia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Donna Mohler Fayetteville, NC

The response time to assigning a contractor.

2 years ago

Reply from American Home Shield

Hi Donna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 18th, 2021

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Verified Customer

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Farouk Mishu

Came on time. Was professional. Fixed dishwater and working great

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Farouk,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 18th, 2021

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Verified Customer

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josiewade Baltimore, MD

i had a issue and they replace it promptly

2 years ago

Reply from American Home Shield

Hi Josiewade. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to know that you were pleased with the service you received.

Nov. 17th, 2021

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Verified Customer

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Renee Rialto, CA

Excellent customer service, and great rates

2 years ago

Reply from American Home Shield

Hi Renee. We are so glad to know that you had a great customer service experience. We love to make are members happy. We want you to know you can always count on AHS when you need us.

Nov. 17th, 2021

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Verified Customer

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HOWARD HENSHAW Norman, OK

GREAT CUSTOMER SERVICE WEBSITE IS EASY TO NAVIGATE

2 years ago

Reply from American Home Shield

Hi Howard. Thank you for letting us know you have received great customer service and are happy with the website. We understand the importance of providing you with service you can rely on. We are so glad that you chose AHS.

Nov. 17th, 2021

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Verified Customer

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Marie Cannon

problems are never completely resolved always patchwork. Especially if the vendor is Greenway or Max Air

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Marie,
We understand your concerns regarding your AHS experience and the contractors that serviced you. I would be glad to speak with you at your convenience.

Nov. 17th, 2021

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Verified Customer

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Linda Lucero Medford, OR

Service is great but not happy that the monthly cost keep going up every year

2 years ago

American Home Shield Reviews