American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Irma

Received call and set up for service immediately

4 years ago

Reply from American Home Shield

Hi Irma. We know how important your time is so it's really good to hear that your appointment was set up so quickly. Thank you for being a valued member of American Home Shield.

Apr. 9th, 2022

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Verified Customer

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Debra Straniero

Timely response, professional, and friendly

4 years ago

Reply from American Home Shield

Hi Debra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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TRACI

Quick response and issue resolved in a timely manner.

4 years ago

Reply from American Home Shield

Hi Traci, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Ren Zhang

Quick response, easy to schedule repair.

4 years ago

Reply from American Home Shield

Hi Ren, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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April McCauley

Excellent service and immediate response.

4 years ago

Reply from American Home Shield

Hi April. I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 8th, 2022

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Verified Customer

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MICHAEL G KINSLOW

They have always taken care of my requests

4 years ago

Reply from American Home Shield

Hi Michael. It is so wonderful that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service again. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Eric Gaff

Always have been helpful and accommodating

4 years ago

Reply from American Home Shield

Hi Eric, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 8th, 2022

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Verified Customer

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Joan Miller

They were quick, efficient, and very professional.

4 years ago

Reply from American Home Shield

Hi Joan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Sheila Christine Herman

Fast and very knowledgeable. Contractor came the next day.

4 years ago

Reply from American Home Shield

Hi Shelia. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs

Apr. 9th, 2022

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Verified Customer

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Char Parrish

Prompt and efficient and most pleasant service

4 years ago

Reply from American Home Shield

Hi Char, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Y. Ahner

Very satisfied with their service, quick action

4 years ago

Reply from American Home Shield

Hi Y. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Apr. 9th, 2022

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Verified Customer

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Justin Kurtz

Good job and prompt service. Thank you for your business.

4 years ago

Reply from American Home Shield

Hi Justin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Anneliese North

Very responsive to questions and answering quickly

4 years ago

Reply from American Home Shield

Hi Anneliese, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Alice Cicchese

Prompt service , professional service always on time

4 years ago

Reply from American Home Shield

Hi Alice, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Sheri L. Richards

Very responsive. Service people are considerate and polite.

4 years ago

Reply from American Home Shield

Hi Sheri, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Stephanie Lynn Korpiel

Chris who changed my locks was very nice and professional !

4 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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Scooter McDoo

HS was very responsive. Repair company for our HVAC didn't communicate well.

4 years ago

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Verified Customer

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Bosto

Prompt and hassle free resolution. Good communication through your the repair.

4 years ago

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Verified Customer

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Jaikrishna Patel

Good use of technology to request work done and they are responsive.

4 years ago

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Verified Customer

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Deanna C

It took 2 weeks to get my toilet replaced and the did it wrong. It's taken a few ull month of calling and still no one has come back to fix it.

4 years ago

Reply from American Home Shield

Hi Deanna. Thank you for taking time to let us know about your experience. I am sorry to hear that that issue with your toilet has not been resolved. I would be happy to follow and assist with this matter.

Apr. 9th, 2022

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Verified Customer

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Beverly McConico

Customer service is awful never able to speak to anyone of authority. Give you the worst company to your request.

4 years ago

Reply from American Home Shield

Hi Beverly. Thank you for your feedback. I do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you regarding any unresolved issue.

Apr. 9th, 2022

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Verified Customer

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Christi Wessel

They react quickly but I had no idea it's an extra $100 everytime someone comes out.

4 years ago

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Verified Customer

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JM

Doesn't cover anything. They will just inspect and say it's not covered. Nothing I have called in for has been approved.

4 years ago

Reply from American Home Shield

Hi JM, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Max Krueger

I haven't received a call back, no explanation on why my claim was denied and I am unable to reach the correct person to help.

4 years ago

Reply from American Home Shield

Hi Max, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution.

Apr. 13th, 2022

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Verified Customer

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Michael Usher

I placed a service call and AHS could not find service for my fridge. All of my food went bad and they seemed to no care.

4 years ago

Reply from American Home Shield

Hi Michael, I hate to hear about the issues that you have experiences. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Sanjay Dani

My issue is not resolved. Two technicians showed up. Both had same diagnosis. Both said AHS will follow up. But no resolution.

4 years ago

Reply from American Home Shield

Hi Sanjay, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Coralia Gonzalez

It takes too long for technicians to come out to make repairs. I've had to wait 1 week before anyone came out. UNACCEPTABLE!

4 years ago

Reply from American Home Shield

Hi Coralia, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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colleen riley

I have been waiting 3 days for a electrition do that my dryer wioll work. They need to replacee something on the electictic panaltr

4 years ago

Reply from American Home Shield

Hi Colleen. I am sorry to hear about the delay in providing service. I would be happy to speak with you to address this issue further. Please provide your contract number so that I may locate your account.

Apr. 9th, 2022

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Verified Customer

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Claudia Moore Lancaster, TX

I have had great service with companies they assign

4 years ago

Reply from American Home Shield

Hi Claudia. Thank you so much for your positive review. We are happy to know that you are pleased with the service you have received. We look forward to providing you with exceptional service for future home warranty repair needs as well.

Mar. 31st, 2022

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Verified Customer

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Pedro alequin Bushkill, PA

I was disappointed that it didn't cover the grinder pump cause it works just like a sump pump

4 years ago

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Verified Customer

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Angie Ferriera Pittsburg, CA

Great service and great contractors for all the jobs

4 years ago

Reply from American Home Shield

Hi Angie. We really love reading your review. We know how important it is to provide you with reliable service you can count on. Thank you for choosing AHS .

Mar. 31st, 2022

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Verified Customer

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Judy Morgan Wichita Falls, TX

Never questions my service request. Quick to respond.

4 years ago

Reply from American Home Shield

Hi Judy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Gabby Jacksonville, FL

quick response and service company did a good job

4 years ago

Reply from American Home Shield

Hi Gabby, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2022

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Verified Customer

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RJ Fuentes Cathedral City, CA

Their resolve to my washer problem was quick and easy.

4 years ago

Reply from American Home Shield

Hi RJ, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Kathy Fullilove Vine Grove, KY

The technicians always take care of repair or replacement

4 years ago

Reply from American Home Shield

Hi Kathy. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Mar. 31st, 2022

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Verified Customer

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Matthew Winnetka, CA

They handled my issue pleantly and with efficiency

4 years ago

Reply from American Home Shield

Hi Matthew. Thank you for your positive feedback. It is so wonderful that your repair need was taken care of so effectively. We can't wait to provide you with excellent service for your next repair as well.

Mar. 31st, 2022

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Verified Customer

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Gary Swartz Santa Fe, TX

No hassle, easy to schedule for repairs.

4 years ago

Reply from American Home Shield

Hi Gary. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you.

Mar. 31st, 2022

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Verified Customer

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Angie Yvetta Weeks New Castle, DE

No issues. Received my referral within 24 hours.

4 years ago

Reply from American Home Shield

Hi Angie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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LaNisha Bosby Kansas City, MO

The company has been helpful and honors my contract.

4 years ago

Reply from American Home Shield

Hi LaNisha,
Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Steven Freeport, TX

Honest,professional,on time,& quality work..

4 years ago

Reply from American Home Shield

Hi Steven, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Thomas M. Picone Arlington, TX

Experience and professional people that they sent.

4 years ago

Reply from American Home Shield

HI Thomas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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GB Woodbridge, VA

Timely resolution to my dispute ! Thank you

4 years ago

Reply from American Home Shield

Hi GB, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Linda Bryant Upland, CA

Eric was great. He fixed everything very quickly

4 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2022

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Verified Customer

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Margaret O'Daniel Albuquerque, NM

good customer service and quick turnaroun

4 years ago

Reply from American Home Shield

Hi Margaret, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Lionel Victoria, TX

They always resolve any issues in a timely manner.

4 years ago

Reply from American Home Shield

Hi Lionel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Tina Ana Las Vegas, NV

The last few times I used your service, you would't cover what was broken, or wanted to put a bandage on the problem.

4 years ago

Reply from American Home Shield

Hi Tina, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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G. Lyle Davis Merced, CA

Difficulty communicating with overseas agents. They give incorrect information!

4 years ago

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Verified Customer

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Dorothee Kohl Killeen, TX

The process of filing a claim is easy and hassle free:)

4 years ago

Reply from American Home Shield

Hi Dorothee. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 22nd, 2022

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Verified Customer

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Margaret Wahl Golden, CO

They got me a repair company very quickly

4 years ago

Reply from American Home Shield

Hi Margaret. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 22nd, 2022

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Verified Customer

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EDWINA V. BIVINS Copperas Cove, TX

The repair person called me the day I called in

4 years ago

Reply from American Home Shield

Hi Edwina. It is really wonderful to hear that you got a response so quickly. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 22nd, 2022

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