American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Diane Holland Holly Springs, NC

Prompt service.. no problems.. resolved my problem

2 years ago

Reply from American Home Shield

Hi Diane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Lyssa Pampa, TX

We were double charged and still waiting for the refund. Had to call 3 times, each time talked to someone who I can't understand. AHS is terrible!

2 years ago

Reply from American Home Shield

HI Lyssa. Thank you for your feedback. I am sorry to hear you were overcharged. I would be happy to speak with to address this issue further.

Jan. 6th, 2022

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Verified Customer

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Michael Bluffton, SC

They charged me for 8 months on a home that I canceled. Then told me I was my fault because I did not catch the charges.

2 years ago

Reply from American Home Shield

Hi Michael. I am sorry to hear that you were charged when you warranty was canceled. I would be happy to speak with you to address this matter further.

Jan. 6th, 2022

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Verified Customer

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PETE GARCIA San Antonio, TX

come out to house very quick and fixed my heater\ air

2 years ago

Reply from American Home Shield

Hi Pete,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Rosanne Rumstay Tuscaloosa, AL

Good experience. Problem solved in timely manner.

2 years ago

Reply from American Home Shield

Hi Rosanne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 5th, 2022

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Verified Customer

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Ruth Schmidt Fairborn, OH

They have always had quick response and easy to deal with

2 years ago

Reply from American Home Shield

Hi Ruth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2022

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Verified Customer

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Faye Fort Worth, TX

They fix your small problems which we need but anything over a certain amount - it's on you to pay

2 years ago

Reply from American Home Shield

Hi Faye. Thank you for your feedback. We do value your opinion. We want our members to see the value in the coverage we offer. I would be happy to speak you to assist with any unresolved issue or discuss any coverage concerns.

Jan. 11th, 2022

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Verified Customer

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Vanessa hall Philadelphia, PA

I have a current claim that has not been resolved since the beginning of this month

2 years ago

Reply from American Home Shield

Hi Vanessa,
I hate to hear about the delay in service that has been experienced to have the claim resolved. I would be glad to speak with you to assist with a resolution.

Jan. 11th, 2022

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Verified Customer

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Adam Auburn, KY

Good company to use prevenative measures.

2 years ago

Reply from American Home Shield

Hi Adam. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Dec. 31st, 2021

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Verified Customer

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Edward simon New Iberia, LA

Ease of service. Service techs were easy to work with

2 years ago

Reply from American Home Shield

Hi Edward. Thank you for taking time to provide feedback on your service experience. It is great to hear that you were pleased with the technicians. We can't wait to provide you with great service again in the future.

Dec. 31st, 2021

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Verified Customer

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Lana Thacker Jarrettsville, MD

So far they have honored our requests for service.

2 years ago

Reply from American Home Shield

Hi Lana. Thank you for taking time to write a review of your experience. We are happy to know that you have been pleased with the service and we look forward to working with you again and taking care of you next repair issue.

Dec. 31st, 2021

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Verified Customer

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Jeff Marysville, CA

People helping me dident speak good english.they dident fix my problem I had. They put me on hold for a hour and many other problems

2 years ago

Reply from American Home Shield

Hi Jeff. Thank you for taking time to let us know about your experience. I do hate to hear that you did not receive the help you needed. I would be happy to speak with you to address any unresolved issue.

Dec. 31st, 2021

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Verified Customer

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Asmaa Khalil Watkinsville, GA

It's fast response and good service companies

2 years ago

Reply from American Home Shield

Hi Asmaa,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 30th, 2021

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Verified Customer

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Ritwik Ray Apex, NC

Responsive. Services have been rendered to close the issues to my satisfaction

2 years ago

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Verified Customer

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Sara schofield Spring, TX

Great service and always timely and efficient

2 years ago

Reply from American Home Shield

Hi Sara,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 30th, 2021

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Verified Customer

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Ron Van Hagen Modesto, CA

Quickness of service, companies they send out,

2 years ago

Reply from American Home Shield

Hi Ron,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 30th, 2021

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Verified Customer

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John Fernandez El Paso, TX

Nothing but professional and excellent service

2 years ago

Reply from American Home Shield

Hi John. Thank you letting us know that you were pleased with the service you received. It is our goal to provide you with this same level of service each time you need to use your warranty coverage. We look forward to working with you again.

Dec. 31st, 2021

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Verified Customer

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Carmen East Wenatchee, WA

Prompt reliable service ! Easy to use ! Affordable!

2 years ago

Reply from American Home Shield

Hi Carmen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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Eugene Paschal Danville, CA

Prompt service, and good companies providing service.

2 years ago

Reply from American Home Shield

Hi Eugene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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James parker Eureka, CA

They help so much got heater going right before winter

2 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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Stephen Bellport, NY

Very responsive to my situation in a timely manner

2 years ago

Reply from American Home Shield

Hi Stephen,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 29th, 2021

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Verified Customer

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Hayde Gutierrez Brownsville, TX

Going to cancel not worth it anymore they put a band aid on repairs rather than replacing appliances that need to be replaced.

2 years ago

Reply from American Home Shield

Hi Hayde,
I hate to hear about your most recent experience to have the appliances repaired. I would be glad to speak with you to reach a resolution.

Dec. 31st, 2021

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Verified Customer

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Lopez Rocklin, CA

AHS. covers our 2 homes andd has been prompt and attentive to our issues

2 years ago

Reply from American Home Shield

HiLopez,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Ellene Hunt Huddleston, VA

Always requires follow up calls from me before I receive service requested.

2 years ago

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Verified Customer

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Salvador Miranda Antioch, CA

The agency response was good, but technician co-payment is hight.

2 years ago

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Verified Customer

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Kathy J Hogan Bryant, AR

The technician was friendly and professional

2 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with friendly and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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MacLain Rigdon Daphne, AL

I have a work order for an attic fan that I paid $100 to find out they won't support.

2 years ago

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Verified Customer

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Leticia Bianchi Tarzana, CA

I had a problem with service done incorrectly. I'm still waiting to hear back. It's been over a month

2 years ago

Reply from American Home Shield

Hi Leticia, I hate to hear about your service experience. I would be glad to speak with you to reach a resolution.

Dec. 22nd, 2021

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Verified Customer

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Gebhart Indianola, IA

Quick service,knowledgeable service repair person, pleasant

2 years ago

Reply from American Home Shield

Hi Gebhart,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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freddie/Denise Gould Suffolk, VA

GOOD SERVICE,THE GUY WAS NICE,PROFESSIONAL

2 years ago

Reply from American Home Shield

Hi Freddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Bobby Means Burleson, TX

The gentleman was on time and a great job !

2 years ago

Reply from American Home Shield

Hi Bobby. Thank you for taking time to review your service experience. We are really happy that you were pleased with how your repair need was taken care of. We look forward to taking care of your next repair with this same level of service again.

Dec. 21st, 2021

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Verified Customer

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Melanie Oregon City, OR

The response time has been quick with good service.

2 years ago

Reply from American Home Shield

Hi Melanie. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Dec. 21st, 2021

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Verified Customer

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Pauline Harris Peoria, IL

They send knowledgeable workers out to fix your appliances.

2 years ago

Reply from American Home Shield

Hi Pauline. Thank you for letting us know how pleased you were with your repair experience. It is our to provide you with service you know you can count on each time you reach out to use your warranty coverage. We look forward to working with you again in the future.

Dec. 21st, 2021

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Verified Customer

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j sabrina bires San Francisco, CA

The company took my money for service charges and never sent anyone despite my calls [ where there were extended wait times]

2 years ago

Reply from American Home Shield

Hi Sabrina. Thank you for letting us know that no one was sent out and you were still charged. I would be happy to speak with you to assist with resolving this issue.

Dec. 21st, 2021

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Verified Customer

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Chris Anderson Park City, UT

It took many attempts and phone calls and repeated visits for our furnace finally getting replaced.

2 years ago

Reply from American Home Shield

Hi Chris,
I hate to hear about your service experience. I would be glad to speak with you to reach a resolution.

Dec. 22nd, 2021

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Verified Customer

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Juanita Herrera San Juan, TX

Lengthy, but service completed so far to expectations

2 years ago

Reply from American Home Shield

Hi Juanita. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need and providing a better service experience.

Dec. 21st, 2021

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Verified Customer

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mary webb Spokane, WA

problem fixed promptly with just one phone call. no hassel

2 years ago

Reply from American Home Shield

Hi Mary. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 21st, 2021

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Verified Customer

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LARRY THOMPSON Bellville, OH

Quick response when you problems and need service.

2 years ago

Reply from American Home Shield

Hi Larry. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 21st, 2021

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Verified Customer

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Renee Thompson Cantonment, FL

Terrible, never resolution. Contractors never call back and I often have to pay out of pocket for my own repairs. Thank

2 years ago

Reply from American Home Shield

Hello Renee. Thank you for your feedback. We do hate to hear that you have not found the value in having your home warranty coverage. I would be happy to speak with to address your concerns further.

Dec. 21st, 2021

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Verified Customer

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Paul Schmidt Shawnee Mission, KS

simple easy process for a first time claim

2 years ago

Reply from American Home Shield

Hi Paul. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.

Dec. 21st, 2021

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Verified Customer

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Sonia Douglas Harker Heights, TX

Always a great experience, fast service.

2 years ago

Reply from American Home Shield

Hi Sonia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Adana Keahey Gilbert, AZ

Excellent service by your contract providers

2 years ago

Reply from American Home Shield

Hi Adana,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Dec. 21st, 2021

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Verified Customer

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Anne C Lopez

Always sends a professional, cheerful technician who lets you know what will happen and when

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anne,
Thank you for your feedback! We hope you continue to enjoy the coverage we provide.

Dec. 21st, 2021

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Verified Customer

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Iv San Antonio, TX

Excellent service providers, timely service

2 years ago

Reply from American Home Shield

Hi LV,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 21st, 2021

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Verified Customer

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Christopher Luke Mesa, AZ

the rep and service provider I interacted with were spot on

2 years ago

Reply from American Home Shield

Hi Christopher. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience again. Thank you for choosing AHS.

Dec. 15th, 2021

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Verified Customer

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Katie Howell Corpus Christi, TX

Seem responsive to my request when I called.

2 years ago

Reply from American Home Shield

Hi Katie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Keith Long

Always responsive in taking care of the necessary repairs.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Keith,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Krystal Lemos Rosamond, CA

Super professional , fast, and reliable services.

2 years ago

Reply from American Home Shield

Hi Krystal,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Rachel Talcott Las Vegas, NV

Professional And done in a timely matter

2 years ago

Reply from American Home Shield

Hi Rachel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Shari San Tan Valley, AZ

Like contractors that do the job. Always happy with them

2 years ago

Reply from American Home Shield

Hi Shari,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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