American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Bosto

Prompt and hassle free resolution. Good communication through your the repair.

3 years ago

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Jaikrishna Patel

Good use of technology to request work done and they are responsive.

3 years ago

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Deanna C

It took 2 weeks to get my toilet replaced and the did it wrong. It's taken a few ull month of calling and still no one has come back to fix it.

3 years ago

Reply from American Home Shield

Hi Deanna. Thank you for taking time to let us know about your experience. I am sorry to hear that that issue with your toilet has not been resolved. I would be happy to follow and assist with this matter.

Apr. 9th, 2022

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Verified Customer

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Beverly McConico

Customer service is awful never able to speak to anyone of authority. Give you the worst company to your request.

3 years ago

Reply from American Home Shield

Hi Beverly. Thank you for your feedback. I do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you regarding any unresolved issue.

Apr. 9th, 2022

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Verified Customer

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Christi Wessel

They react quickly but I had no idea it's an extra $100 everytime someone comes out.

3 years ago

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JM

Doesn't cover anything. They will just inspect and say it's not covered. Nothing I have called in for has been approved.

3 years ago

Reply from American Home Shield

Hi JM, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Max Krueger

I haven't received a call back, no explanation on why my claim was denied and I am unable to reach the correct person to help.

3 years ago

Reply from American Home Shield

Hi Max, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution.

Apr. 13th, 2022

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Verified Customer

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Michael Usher

I placed a service call and AHS could not find service for my fridge. All of my food went bad and they seemed to no care.

3 years ago

Reply from American Home Shield

Hi Michael, I hate to hear about the issues that you have experiences. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Sanjay Dani

My issue is not resolved. Two technicians showed up. Both had same diagnosis. Both said AHS will follow up. But no resolution.

3 years ago

Reply from American Home Shield

Hi Sanjay, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Coralia Gonzalez

It takes too long for technicians to come out to make repairs. I've had to wait 1 week before anyone came out. UNACCEPTABLE!

3 years ago

Reply from American Home Shield

Hi Coralia, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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colleen riley

I have been waiting 3 days for a electrition do that my dryer wioll work. They need to replacee something on the electictic panaltr

3 years ago

Reply from American Home Shield

Hi Colleen. I am sorry to hear about the delay in providing service. I would be happy to speak with you to address this issue further. Please provide your contract number so that I may locate your account.

Apr. 9th, 2022

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Verified Customer

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Claudia Moore Lancaster, TX

I have had great service with companies they assign

3 years ago

Reply from American Home Shield

Hi Claudia. Thank you so much for your positive review. We are happy to know that you are pleased with the service you have received. We look forward to providing you with exceptional service for future home warranty repair needs as well.

Mar. 31st, 2022

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Verified Customer

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Pedro alequin Bushkill, PA

I was disappointed that it didn't cover the grinder pump cause it works just like a sump pump

3 years ago

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Verified Customer

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Angie Ferriera Pittsburg, CA

Great service and great contractors for all the jobs

3 years ago

Reply from American Home Shield

Hi Angie. We really love reading your review. We know how important it is to provide you with reliable service you can count on. Thank you for choosing AHS .

Mar. 31st, 2022

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Verified Customer

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Judy Morgan Wichita Falls, TX

Never questions my service request. Quick to respond.

3 years ago

Reply from American Home Shield

Hi Judy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Gabby Jacksonville, FL

quick response and service company did a good job

3 years ago

Reply from American Home Shield

Hi Gabby, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2022

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Verified Customer

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RJ Fuentes Cathedral City, CA

Their resolve to my washer problem was quick and easy.

3 years ago

Reply from American Home Shield

Hi RJ, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Kathy Fullilove Vine Grove, KY

The technicians always take care of repair or replacement

3 years ago

Reply from American Home Shield

Hi Kathy. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Mar. 31st, 2022

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Verified Customer

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Matthew Winnetka, CA

They handled my issue pleantly and with efficiency

3 years ago

Reply from American Home Shield

Hi Matthew. Thank you for your positive feedback. It is so wonderful that your repair need was taken care of so effectively. We can't wait to provide you with excellent service for your next repair as well.

Mar. 31st, 2022

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Verified Customer

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Gary Swartz Santa Fe, TX

No hassle, easy to schedule for repairs.

3 years ago

Reply from American Home Shield

Hi Gary. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you.

Mar. 31st, 2022

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Verified Customer

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Angie Yvetta Weeks New Castle, DE

No issues. Received my referral within 24 hours.

3 years ago

Reply from American Home Shield

Hi Angie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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LaNisha Bosby Kansas City, MO

The company has been helpful and honors my contract.

3 years ago

Reply from American Home Shield

Hi LaNisha,
Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Steven Freeport, TX

Honest,professional,on time,& quality work..

3 years ago

Reply from American Home Shield

Hi Steven, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Thomas M. Picone Arlington, TX

Experience and professional people that they sent.

3 years ago

Reply from American Home Shield

HI Thomas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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GB Woodbridge, VA

Timely resolution to my dispute ! Thank you

3 years ago

Reply from American Home Shield

Hi GB, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Linda Bryant Upland, CA

Eric was great. He fixed everything very quickly

3 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2022

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Verified Customer

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Margaret O'Daniel Albuquerque, NM

good customer service and quick turnaroun

3 years ago

Reply from American Home Shield

Hi Margaret, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Lionel Victoria, TX

They always resolve any issues in a timely manner.

3 years ago

Reply from American Home Shield

Hi Lionel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Tina Ana Las Vegas, NV

The last few times I used your service, you would't cover what was broken, or wanted to put a bandage on the problem.

3 years ago

Reply from American Home Shield

Hi Tina, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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G. Lyle Davis Merced, CA

Difficulty communicating with overseas agents. They give incorrect information!

3 years ago

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Verified Customer

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Dorothee Kohl Killeen, TX

The process of filing a claim is easy and hassle free:)

3 years ago

Reply from American Home Shield

Hi Dorothee. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 22nd, 2022

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Verified Customer

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Margaret Wahl Golden, CO

They got me a repair company very quickly

3 years ago

Reply from American Home Shield

Hi Margaret. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 22nd, 2022

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Verified Customer

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EDWINA V. BIVINS Copperas Cove, TX

The repair person called me the day I called in

3 years ago

Reply from American Home Shield

Hi Edwina. It is really wonderful to hear that you got a response so quickly. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 22nd, 2022

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Verified Customer

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Dennis Gilbert, SC

Always professional always prepared no games no scams

3 years ago

Reply from American Home Shield

Hi Dennis. We appreciate your time in reviewing your experience with AHS. We want our members to know they can rely on the coverage we provide. We look forward to taking care of your next repair need. Thank you for trusting AHS.

Mar. 22nd, 2022

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Verified Customer

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PollyAnn M. Johnson Bedford, OH

Arrived on time! Did the JOB!!! Was professional and Kind

3 years ago

Reply from American Home Shield

Hi PollyAnn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2022

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Verified Customer

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SOLOMON GODEL Franklinton, NC

Service technician was great ..American Home Shield rep not so good

3 years ago

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Verified Customer

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Kathryn Gibson Midland, TX

I've always gotten the help I need from good companies.

3 years ago

Reply from American Home Shield

Hi Kathryn. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 23rd, 2022

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Verified Customer

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Michael Sorek Palmetto, FL

Nice service, prompt delivery and fast customer service

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Diane Barnett Titusville, FL

The service was timely and professional.

3 years ago

Reply from American Home Shield

Hi Diane,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2022

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Verified Customer

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Rufus Harris Muscle Shoals, AL

repair was done the day after i filed a claim

3 years ago

Reply from American Home Shield

Hi Rufus. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 23rd, 2022

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Verified Customer

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Naomi RAMSHUR Chesapeake, VA

Rapid, helpful response. Our issue was fixed in a week!

3 years ago

Reply from American Home Shield

Hi Naomi. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 23rd, 2022

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Verified Customer

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Linda Raquinio Redding, CA

They have been prompt at getting me service.

3 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Shane Bell Fort Worth, TX

Service and repairs have been fantastic.

3 years ago

Reply from American Home Shield

Hi Shane. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Mar. 24th, 2022

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Verified Customer

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Glenn Brisby Henderson, NV

No problems encountered with claim process. Contractors are polite & appear competent in every aspect of the work that they do

3 years ago

Reply from American Home Shield

Hi Glenn,
I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Verified Customer

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Felicia Harvey Saint Louis, MO

They were prompt, polite and experienced

3 years ago

Reply from American Home Shield

Hi Felicia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Jerry Weissman Goodyear, AZ

Great contractors and fast service. Never give hard time.

3 years ago

Reply from American Home Shield

Hi Jerry. Thank you so much for providing your feedback. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Mar. 24th, 2022

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Verified Customer

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Cliff Oklahoma City, OK

It takes too long to have service if you have a problem that needs some immediate attention

3 years ago

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Verified Customer

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Ray Marchant Atlanta, GA

Prompt, professional and problem solving.

3 years ago

Reply from American Home Shield

Hi Ray, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Carol Abshier Temple, TX

Super fast, easy and repair man was very knowledgable.

3 years ago

Reply from American Home Shield

Hi Carol.
Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need as well.

Mar. 25th, 2022

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Verified Customer

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Scott Shuffield Erie, PA

Responsive and the repairs are complete.

3 years ago

Reply from American Home Shield

Hi Scott. We are delighted to hear that you have been pleased with the response time as well as the repairs. We want you to know you can always count on AHS as your home warranty company.

Mar. 25th, 2022

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