American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Sheryl Murphy, ID

AHS has taken care of any issues I have had promptly.

2 years ago

Reply from American Home Shield

Hi Sheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Laura Barnes Lawton, OK

Always a timely manner on getting things done

2 years ago

Reply from American Home Shield

Hi Laura. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Feb. 10th, 2022

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Verified Customer

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Edwin Balot Vallejo, CA

Fast service & recommended to everyone .

2 years ago

Reply from American Home Shield

Hi Edwin. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Feb. 10th, 2022

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Verified Customer

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Manuela Lopez San Benito, TX

The last representative helped out tremendously.

2 years ago

Reply from American Home Shield

Hi Manuela. It is so wonderful to hear about your experience. We can't wait to provide you with great service again. Thank you for choosing AHS.

Feb. 10th, 2022

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Verified Customer

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Bill Molli Clearwater, FL

Used them several times. They were great.

2 years ago

Reply from American Home Shield

Hi Bill. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Feb. 10th, 2022

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Verified Customer

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Candice Spokane, WA

Good company good customer service no hassle

2 years ago

Reply from American Home Shield

Hi Candice. Thank you for the positive review. We are truly happy to know that you have been pleased with the service you are receiving. We can't wait to provide you with your next excellent service experience.

Feb. 10th, 2022

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Verified Customer

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Cherngywh Lee Dublin, CA

most of the contractors are low rated. AHS is not responsible for the behavior or performance of the contractor. they act like a operator only

2 years ago

Reply from American Home Shield

Hi Cherngywh,
Thank you for bringing this to our attention. I would be glad to speak with you about the leak issues that have been ongoing.

Feb. 14th, 2022

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Verified Customer

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Carla Gaston Palatine, IL

The contractor never finished the job correctly and American Home Shield is giving me the run around. Still not fixed after a month.

2 years ago

Reply from American Home Shield

Hi Carla. Thank you for taking time to bring this concern to our attention. I am sorry to hear if the job was not completed. I would be happy to follow up with you to speak further regarding this issue.

Feb. 15th, 2022

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Verified Customer

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Gia hammerstone Joliet, IL

Fast service, great customer service, ease of filing claims

2 years ago

Reply from American Home Shield

Hi Gia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 10th, 2022

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Verified Customer

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Kemba Gosier Miami, FL

Great customer service, knowledgeable technician

2 years ago

Reply from American Home Shield

Hi Kemba,
We appreciate your feedback about your customer service experience and hope you continue to enjoy American Home Shield and the service we provide.

Feb. 2nd, 2022

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Verified Customer

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Bryan Vance Gallipolis, OH

Had to wait 7 days for service call. I had to call American home shield 5 times. Never kept me informed

2 years ago

Reply from American Home Shield

Hi Bryan,
I hate to hear about the ongoing delay that has been experienced to have the service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Zack Boyd Lewisville, NC

They provided good fast service for my garage door.

2 years ago

Reply from American Home Shield

Hi Zack,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 2nd, 2022

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Verified Customer

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Amanda Milwaukee, WI

It was great. The gentleman was very nice and informative.

2 years ago

Reply from American Home Shield

Hi Amanda. Thank you for the positive feedback. We are so happy to hear that you were pleased with the service you received. It is our goal to provide you with this same level of service for your next repair need as well.

Feb. 1st, 2022

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Verified Customer

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Amit CAHANA Memphis, TN

The best service. High quality. Fast service

2 years ago

Reply from American Home Shield

Hi Amit. Thank you for the positive review. We love to take the hassle and worry out of unexpected home repairs for our members. We appreciate you allowing AHS the opportunity to do so for you.

Feb. 1st, 2022

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Verified Customer

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Aneesa Columbus, OH

Always Very supportive aNd timely on jobs

2 years ago

Reply from American Home Shield

Hi Aneesa. We really appreciate you taking time to let us know how we are doing. We always want you to know you can count on AHS when you need us. We look forward to providing you with exceptional service in the future as well.

Feb. 1st, 2022

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Verified Customer

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Charity Vasquez San Angelo, TX

Very Fast and service company sent was good

2 years ago

Reply from American Home Shield

Hi Charity. Thank you for taking time to tell us about your experience. We understand the importance of prompt and dependable service. We want you to know you can always count on AHS when you need us.

Feb. 1st, 2022

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Verified Customer

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Daniel Burke New Caney, TX

Great!! Called and they took care of business

2 years ago

Reply from American Home Shield

Hi Daniel. Thank you for the positive review. We can't wait to provide you with the same level of service again in the future. Thank you for trusting AHS.

Feb. 1st, 2022

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Verified Customer

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Gloria L Lowe Waldorf, MD

Dependable, professional, knowledgeable

2 years ago

Reply from American Home Shield

Hi Gloria. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 2nd, 2022

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Verified Customer

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Gregory Johnson Maricopa, AZ

It was easy to find someone to repair my issue.

2 years ago

Reply from American Home Shield

Hi Gregory,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

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Verified Customer

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Horacio Ortega Palmdale, CA

Very good costumer service to explain how the program works

2 years ago

Reply from American Home Shield

Hi Horacio,
We appreciate your feedback about your customer service experience and hope you continue to enjoy American Home Shield and the service we provide.

Feb. 2nd, 2022

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Verified Customer

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Ian Bethell West Palm Beach, FL

They always use companies that take weeks to complete projects. Has happened multiple times.

2 years ago

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Verified Customer

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Jennifer Albano Middletown, DE

Easy to file a claim, easy follow up for service

2 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

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Verified Customer

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Jenny Kennon Brandon, MS

Love it easy to use and saves me money in the long run!!!!

2 years ago

Reply from American Home Shield

Hi Jenny,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide to ease your home repairs!

Feb. 2nd, 2022

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Verified Customer

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James Hosaka Honolulu, HI

I was over charged from the amount I was quoted. Very sneaky thinking I won"t see the charges til later. $150 promo promised was never given.

2 years ago

Reply from American Home Shield

Hi James. Thank you for bringing this matter to our attention. I am sorry to hear if you did not receive a promotion you were promised. I would be happy to follow up with you to discuss this issue further.

Feb. 7th, 2022

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Verified Customer

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Kelly Henderson, NV

Have to get the new faucet before I can be reimbursed. Only up to $185 which is nothing

2 years ago

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Verified Customer

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Laquetta B Atwater, CA

Great customer service and good value for the contract!

2 years ago

Reply from American Home Shield

Hi Laquetta,
We appreciate your feedback about your customer service experience and hope you continue to enjoy American Home Shield and the service we provide.

Feb. 2nd, 2022

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Verified Customer

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Elizabeth Shaeffer Santa Rosa, CA

super easy to book repair and quality repair agents

2 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for expressing how pleased you have been with AHS. We know how important it is to provide service you can rely on. We can't wait to provide you with exceptional service again in the future.

Feb. 2nd, 2022

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Verified Customer

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Louis Reed Savannah, GA

easy to communicate customer service easy to talk to

2 years ago

Reply from American Home Shield

Hi Louis,
We appreciate your feedback about your customer service experience and hope you continue to enjoy American Home Shield and the service we provide.

Feb. 2nd, 2022

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Verified Customer

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Mohsen Rabiee Thousand Oaks, CA

My plumbing was backed up and it took 9 days to sent some body to fix the problem and when I called to complain they hang up on me

2 years ago

Reply from American Home Shield

Hi Mohsen. Thank you for taking time to write a review of your service experience. I am sorry to hear that your plumbing issue was not addressed to your satisfaction. I would be happy to follow up with you regarding this matter.

Feb. 7th, 2022

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Verified Customer

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Rob Waco, TX

They arranged for a local plumber to unstop a drain.

2 years ago

Reply from American Home Shield

Hi Rob. Thank you for taking time to let us know your plumbing issue was resolved. We look forward to taking care of your next repair need as well. Thank you for being a valued member of AHS.

Feb. 2nd, 2022

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Verified Customer

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Rahim Greenwood Winchester, CA

Vendors are not screened thoroughly. Most companies dispatched will still try and squeeze more money out of you.

2 years ago

Reply from American Home Shield

Hi Rahim,
I hate to hear about the additional cost that has been experienced to have the service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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RALPH FAIRWEATHER Rancho Mirage, CA

Terrible, slow service, terrible help on the phone, wanted to overcharge me by 600.00!! on the repair compared to what I got.

2 years ago

Reply from American Home Shield

Hi Ralph,
I hate to hear about the noncovered cost that has been experienced to have the service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Slater

Excellent to work with. Polite, professional, courteous.

2 years ago Edited February 1, 2022

Reply from American Home Shield

Hi Slater,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

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Verified Customer

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Elizabeth Campos Stockton, CA

Love how easy it is to submit a work order

2 years ago

Reply from American Home Shield

Hi Elizabeth. We are so excited you let us know how easy it has been to request service. Thank you for allowing us the opportunity to be of service to you. We are so glad that you chose to be an AHS valued home warranty member.

Feb. 2nd, 2022

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Verified Customer

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Sean Key Haines City, FL

Something's are not covered that we thought are covered within the service call

2 years ago

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Verified Customer

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Daina Jankevicius Naperville, IL

Very timely response. The contractors did a good job.

2 years ago

Reply from American Home Shield

Hi Daina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 25th, 2022

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Verified Customer

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Derek R Alden Birmingham, AL

Problem solved in a timely and efficient manner

2 years ago

Reply from American Home Shield

Hi Derek. Thank you for taking time to write a review of your experience. We know how important it is to resolve problems quickly for our members. Thank you for choosing AHS to do that for you.

Jan. 25th, 2022

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Verified Customer

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Emma Quiles Casselberry, FL

Fast service and great companies that come to the house

2 years ago

Reply from American Home Shield

Hi Emma,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

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Verified Customer

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Srikar Reddy Dublin, CA

Response to my service request was quick

2 years ago

Reply from American Home Shield

Hi Srikar,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2022

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Verified Customer

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Heidi Reese-Anderson Conyers, GA

The value of service and cost savings I recieved

2 years ago

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 25th, 2022

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Verified Customer

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Joshua Tallahassee, FL

Fast and efficient. Glad I kept the home warranty.

2 years ago

Reply from American Home Shield

Hi Joshua,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

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Verified Customer

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Mark Peebles Enfield, NC

Every claim, I put in they take care of it.

2 years ago

Reply from American Home Shield

Hi Mark,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 25th, 2022

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Verified Customer

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Viki Carroll Loomis, CA

He was very professional. Courteous, and friendly

2 years ago

Reply from American Home Shield

Hi Viki,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 25th, 2022

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Verified Customer

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Sunil Kumar Aurora, CO

Hassle free BUT takes a long time to get things fixed

2 years ago

Reply from American Home Shield

Hi Sunil. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. We appreciate your patience while waiting for the repairs to be completed. We would be happy to assist with any unresolved issue.

Jan. 18th, 2022

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Verified Customer

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Juliana Halvorson Roswell, NM

Easy to contact and they always come through

2 years ago

Reply from American Home Shield

Hi Juliana. It is so wonderful that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service again in the future.

Jan. 18th, 2022

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Verified Customer

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Ana V-H Northridge, CA

Always take care of the 'broken' items in my house!

2 years ago

Reply from American Home Shield

Hi Ana. Thank you for taking time to let us know that your repairs have always been taking care of. We love to take the hassle and worry out of owning home. Thank you for trusting AHS as your warranty company.

Jan. 18th, 2022

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Verified Customer

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Deborah Taylor Portland, OR

It has been a great help. Pretty easy to navigate.

2 years ago

Reply from American Home Shield

Hi Deborah,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 18th, 2022

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Verified Customer

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Tom Lacey, WA

The contractor they sent for our work was excellent

2 years ago

Reply from American Home Shield

Hi Tom,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 18th, 2022

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Verified Customer

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Binod katwal Lexington, KY

I had good experience with customer service and less wait time

2 years ago

Reply from American Home Shield

Hi Binod. Thank you for taking time to let us know how we are doing. It is our goal to provide you with this same level of service when ever you need to use your warranty or contact us. We look forward to working with you again.

Jan. 18th, 2022

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Verified Customer

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Terri Robertson Hollywood, FL

The plumbing company that came out was great

2 years ago

Reply from American Home Shield

Hi Terri. Thank you for taking time to let us know about your service experience. We are so happy to know you were pleased with the plumber. We can't wait to provide you with great service for your next repair need as well.

Jan. 12th, 2022

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