American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Warnell Rowell jr Las Vegas, NV

No response to my request to see me the model and serial number for a part that replaced an old part.

2 years ago

Reply from American Home Shield

Hi Warnell,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Zia F Jacob Surprise, AZ

Great customer service and very time efficient

2 years ago

Reply from American Home Shield

Hi Zia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Benjamin A Mopera Chandler, AZ

Accommodating, easy to get an appointment.

2 years ago

Reply from American Home Shield

Hi Benjamin. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well Thank you for choosing AHS.

Mar. 9th, 2022

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Verified Customer

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Bianca Chavez Alamogordo, NM

Easy to use login. Would like to have a app.

2 years ago

Reply from American Home Shield

Hi Bianca. Thank you for letting us know you enjoy the convenience of requesting service on line. We look forward to providing you with a great service experience for your next repair need. Hopefully an app will be available in the near future as well.

Mar. 9th, 2022

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Verified Customer

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CAREL TATE TATE Chattanooga, TN

AHS are quick to respond to my service request.

2 years ago

Reply from American Home Shield

Hi Carel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Debra Awbrey Kansas City, MO

Great service-finished service-on time would recommend

2 years ago

Reply from American Home Shield

Hi Debra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Dolores Miller Manteca, CA

So far I've had quick response when I needed service

2 years ago

Reply from American Home Shield

Hi Dolores, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Gary Courtright Sr. Silver Springs, NV

Service came out and fixed the problem quickly . Fridge back up and running.

2 years ago

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Verified Customer

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RITA HIGGINS Horn Lake, MS

Fast, reliable service. Great service technicians.

2 years ago

Reply from American Home Shield

Hi Rita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Katherine blake Pryor, OK

Always took care of my repairs with no proble9ms

2 years ago

Reply from American Home Shield

Hi Katherine. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Nina Lee San Bruno, CA

Not informative regarding the process. Difficult to get a hold of customer service personnel

2 years ago

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Verified Customer

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Michelle Gordy Kissimmee, FL

Easy and professional quick response quick service

2 years ago

Reply from American Home Shield

Hi Michelle,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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michael trapps Triangle, VA

great service and professional operators

2 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Jerome Rosen La Verne, CA

Completed repair successly in short time.

2 years ago

Reply from American Home Shield

Hi Jerome, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Roseann boyd San Antonio, TX

Efficient great service great technicians

2 years ago

Reply from American Home Shield

Hi Roseann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Sue Wyly Georgetown, TX

Professional and fixed the problem quickly

2 years ago

Reply from American Home Shield

Hi Sue,We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Juan Cruz Saint Louis, MO

Great customer experience with positive results

2 years ago

Reply from American Home Shield

Hi Juan. It is so wonderful to hear about your positive experience. We can't wait to provide you with excellent service for your next repair as well.

Mar. 9th, 2022

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Verified Customer

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Morris Nelson Dothan, AL

Prompt service and great customer service

2 years ago

Reply from American Home Shield

Hi Morris, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Gerard Hagoort Tucson, AZ

Fast response and always great contractor

2 years ago

Reply from American Home Shield

Hi Gerard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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G Reed Chesapeake, VA

communication with service man and got the job done.

2 years ago

Reply from American Home Shield

Hi G, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Joseph Moreau Sharpsburg, GA

Ease of requesting service was exceptional.

2 years ago

Reply from American Home Shield

Hi Joseph. Thank you for the positive feedback. We love to hear that you were able to request service with ease. We can't wait to provide you with excellent service again in the future.

Mar. 4th, 2022

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Verified Customer

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Melissa K Hanna Tucson, AZ

Fairly fast process to get water heater replaced

2 years ago

Reply from American Home Shield

Hi Melissa. We do our best to provide our members with prompt and reliable service. Thank you for allowing us the opportunity to do that for you. We look forward to providing you with exceptional service again in the future.

Mar. 3rd, 2022

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Verified Customer

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Rose Sun Arcadia, CA

After assessment, not help to fix it. I have to pay my self and ask my own contractor to fix it. I wear money to buy this insurance

2 years ago

Reply from American Home Shield

Hi Rose,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Linda cook Brandon, FL

They came fast and they solved the problem fast

2 years ago

Reply from American Home Shield

Hi Linda.
Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 3rd, 2022

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Verified Customer

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Andrea Parkhouse West Fargo, ND

Excellent service. Friendly and efficient staff

2 years ago

Reply from American Home Shield

Hi Andrea, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Mar. 3rd, 2022

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Verified Customer

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Tanya Fayetteville, NC

Expeditious and friendly service. Knowledgeable

2 years ago

Reply from American Home Shield

Hi Tanya. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Mar. 3rd, 2022

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Verified Customer

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Jeff Cretin Bloomington, IN

Some of the policies are ridiculous and leave the homeowner left to hold the bag.

2 years ago

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Verified Customer

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Kathleen Smalley Houston, TX

Quality professional repair crews/companies. Fast response.

2 years ago

Reply from American Home Shield

Hi Kathleen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2022

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Verified Customer

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A Dennis Mark Stratton Rowlett, TX

Very easy to request service and pay on web site.

2 years ago

Reply from American Home Shield

Hello. It is so wonderful to hear that you were able to request service with ease. We can't wait to provide you with excellent service for your next repair need as well.

Mar. 3rd, 2022

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Verified Customer

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Hector Mendiola Las Vegas, NV

Professional and always there when you need anything

2 years ago

Reply from American Home Shield

Hi Hector,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2022

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Verified Customer

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Aaron Campbell Las Vegas, NV

I've called about my refrigerator. I'm told they will email me. It never happens.

2 years ago

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Verified Customer

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John Koziarski Lansing, IL

Because I'm waiting on a job to be finished since July of 2021 and I keep getting the runaround.

2 years ago

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Verified Customer

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Allen Root Kissimmee, FL

Problems get resolved in a reasonable amount of time.

2 years ago

Reply from American Home Shield

Hi Allen. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 3rd, 2022

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Verified Customer

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Bill Christiansen Kingsville, TX

A worn out dishwasher was replaced today without a hassle.

2 years ago

Reply from American Home Shield

Hi Bill. Thank you for letting us know about your positive experience. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 3rd, 2022

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Verified Customer

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Clara A Lewis North Las Vegas, NV

Because your service person d ok great work.

2 years ago

Reply from American Home Shield

Hi Clara. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 3rd, 2022

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Verified Customer

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JOHN JASIK Alexandria, VA

Our appliances were repraired to our satisfaction.

2 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback. We are very happy to know the issue was resolved to your satisfaction. We can't wait to take care of your next repair need as well.

Mar. 3rd, 2022

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Verified Customer

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Susan Carnegie Las Vegas, NV

Quick and good coverage. Had difficulty with one service provider.

2 years ago

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Verified Customer

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Benjamin Simpkins Largo, FL

We needed a repair recently and the process was very easy .

2 years ago

Reply from American Home Shield

Hi Benjamin. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 4th, 2022

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Verified Customer

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Peter Spinelli Hampstead, NC

they are prompt to consider problems and rectify them

2 years ago

Reply from American Home Shield

Hi Peter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Mark Newell Irvine, CA

fast response and good service professionals

2 years ago

Reply from American Home Shield

Hi Mark,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2022

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Verified Customer

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Pat Roberts Bakersfield, CA

Good response time and experienced people

2 years ago

Reply from American Home Shield

Hi Pat. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Mar. 4th, 2022

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Verified Customer

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Donna Payton Mesa, AZ

Everyone was very helpful and understanding

2 years ago

Reply from American Home Shield

Hi Donna. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair.

Mar. 4th, 2022

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Verified Customer

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Dr. James Edward Freedle II Aubrey, TX

The service item was done well and very professional

2 years ago

Reply from American Home Shield

Hi James. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Mar. 4th, 2022

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Verified Customer

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Alfred Bennett Joplin, MO

Easy to work with, great customer service

2 years ago

Reply from American Home Shield

Hi Alfred. Thank you so much for letting us know about your positive service experience. We are so glad to hear how well it went. We want you to always know you can count on AHS as your home warranty company.

Mar. 4th, 2022

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Verified Customer

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B. Thomas Stafford, TX

I can count on them being responsible to the customer.

2 years ago

Reply from American Home Shield

Hi B. It is our goal to provide reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Mar. 4th, 2022

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Verified Customer

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Kendra Rolle Montgomery, AL

The contractors always come in timely manner

2 years ago

Reply from American Home Shield

Hi Kendra,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

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Verified Customer

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Sandy Moore Shelton Pittsboro, IN

They are amazing. They take care of everything.

2 years ago

Reply from American Home Shield

Hi Sandy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Mar. 3rd, 2022

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Verified Customer

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Cynthia S. Rankin Laurel, MD

they responded quickly to repair my dishwasher.

2 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Linda Butler, PA

THEY STAND BEHIND AGREEMENTS AND SERVICES.

2 years ago

Reply from American Home Shield

Hi Linda. We are so glad to hear about your positive experience. We know how important it is to have your coverage explained and trust in the service we provide. Thank you for choosing American Home Shield.

Mar. 4th, 2022

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Verified Customer

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Terri Weaver Charleston, SC

Excellent professional knowledgeable friendly

2 years ago

Reply from American Home Shield

Hi Terri,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Mar. 3rd, 2022

American Home Shield Reviews