American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Michael K Seelbach Tecumseh, KS

ease of arrangement and speed of completed work

3 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Josephine Lagman Vallejo, CA

Easy & good customer service & legit repair people

3 years ago

Reply from American Home Shield

Hi Josephine, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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James Hearne Spring, TX

easy to schedule and online system works great

3 years ago

Reply from American Home Shield

Hi James, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Letecia Tampa, FL

Everything was handle smoothly and quickly

3 years ago

Reply from American Home Shield

Hi Letecia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Travis Springfield, MO

Fast response and issues were addressed the first time

3 years ago

Reply from American Home Shield

Hi Travis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Mary Wichita, KS

Fast response and work was done right away!

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Candace Langley Grovetown, GA

Fast service and the companies are knowledgeable.

3 years ago

Reply from American Home Shield

Hi Candace, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Angela Stanger Yuma, AZ

Fixed my issues quickly with my new home purchase

3 years ago

Reply from American Home Shield

Hi Angela, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Eric Justice Richmond, KY

Fixed the problems that I had. Quick response.

3 years ago

Reply from American Home Shield

Hi Eric, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Justin Capehart Pittsburg, KS

They always take care of things quickly and efficiently.

3 years ago

Reply from American Home Shield

Hi Justin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Jennifer Crawford Houston, TX

Easy to schedule. Services done the same day.

3 years ago

Reply from American Home Shield

Hi Jennifer, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Deborah Booth Mazon, IL

They seem to use quality companies to perform the work.

3 years ago

Reply from American Home Shield

Hi Deborah, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Eugene Stanley Myrtle Beach, SC

They make sure that the repair is completed

3 years ago

Reply from American Home Shield

Hi Eugene, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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William Beal Erlanger, KY

Because of the great service and professionalism

3 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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E J Valentino Rancho Mirage, CA

Fast and efficient service. Responsible technicians

3 years ago

Reply from American Home Shield

Hi EJ, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Rosa El Paso, TX

Quick service and the gentlemen was very professional.

3 years ago

Reply from American Home Shield

Hi Rosa, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Nicole Kovach Chambersburg, PA

Very smooth process for any claim and/or replacement

3 years ago

Reply from American Home Shield

Hi Nicole, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Verified Customer

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Jacqueline Engel Mission Viejo, CA

They covered everything that they should, no arguments.

3 years ago

Reply from American Home Shield

Hi Jacqueline, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Carol wslker Houston, TX

Tech came out on schedule and did the air conditioner check

3 years ago

Reply from American Home Shield

Hi Carol, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Keely Starenchak Youngwood, PA

I was happy with the Quick response. Qualified plumber

3 years ago

Reply from American Home Shield

Hi Keely, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Ruby Molloy San Bernardino, CA

Good connection with their affiliates to get appliances repaired

3 years ago

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Verified Customer

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michael messenger Cedar Rapids, IA

Quick and easy. Would like easier access to talk with someone when needed

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Lee Homb Crystal Lake, IL

I liked the online portal and ease of getting an appointment.

3 years ago

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Verified Customer

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Eric Stoller

I think I am leaning towards switching to another company. AHS looks for any loophole to not have to help you and is false advertising. I am annoyed that I have to speak to a call center from India every time and I cant get a person on the phone that can provide solutions.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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Verified Customer

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Jim Craig Myrtle Beach, SC

I had an air condition tech out 2 weeks ago and he said he had to order a part and would be out later in the week. He didn't show. He called last week and said he would be by to put the part in. He didn't show.

3 years ago

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Verified Customer

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A.Dokovna Valencia, CA

I was told the service fee does not go to the contractor so who received the fee? Why?

3 years ago

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Verified Customer

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Edward Ruth & Karen Ruth North Las Vegas, NV

I've had them out twice to fix my dishwasher and I'm still having the same problem.

3 years ago

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Verified Customer

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Roslynn Thompson Natchez, MS

It was easy to get started but the work I requested is taking so long to get completed

3 years ago

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Verified Customer

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Gabriel Samaniego Rios Maricopa, AZ

Poor customer service. Language barrier. Not a ear understanding when calling in a problem.

3 years ago

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Verified Customer

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Nita Jolly Spring, TX

dONT COVER ANYTHING AND DONT SEND OUT GOOD PEOPLE TO DO THE WORK!! THEY DONT WARRANT THE WORK THEY HAVE ASSIGNED TO THEIR CHOICE OF REPAIR COMAPNIES

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 21st, 2022

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Verified Customer

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Susan Doleman

Sorry company don't like speaking to someone who can't talk good English took 3 work orders to get my appliances fixed and looked at

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2022

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Verified Customer

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Sukhdeep Singh Bakersfield, CA

Did not resolve and rejected the claim. Very bad communication, customer care didn't allow me to talk to authorization department

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 24th, 2022

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Verified Customer

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Beverly Wall Charlotte, NC

Because I have Problems With Heating/Air You Sending People To Tell it's Note Wrong. But I am Without Heat when it's Cold. Then When Hot NO AIR

3 years ago

Reply from American Home Shield

Hi Beverly, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 20th, 2022

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Verified Customer

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Aja Van Dyke San Antonio, TX

They've helped me with my appliances and systems.

3 years ago

Reply from American Home Shield

Hi Aja, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 17th, 2022

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Verified Customer

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Sarah Ballester Cape Coral, FL

The agents are very helpful and get the job done.

3 years ago

Reply from American Home Shield

Hi Sarah, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Sobhi Sebai Miami, FL

They respond quickly to the service call.

3 years ago

Reply from American Home Shield

Hi Sobhi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Bryce Tanner Gadway Alexandria, LA

Fantastic service. Replaced entire AC unit.

3 years ago

Reply from American Home Shield

Hi Bryce, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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D'Lana Metz Fort Worth, TX

Quick and easy online request and appointments.

3 years ago

Reply from American Home Shield

Hi D'Lana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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DAVID WISNIEWSKI West Grove, PA

did what was expected! Was very friendly and informative!

3 years ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Jake Mortensen Suwanee, GA

Easy to schedule and response time was quick

3 years ago

Reply from American Home Shield

Hi Jake, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Itzel m young Adelanto, CA

Great costumer services fast and excellent

3 years ago

Reply from American Home Shield

Hi Itzel, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

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Verified Customer

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Alma Buitron Colorado Springs, CO

Efficient. Professional service. Good price.

3 years ago

Reply from American Home Shield

Hi Alma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Rosalinda Pender, NE

Please with the ease of appointment when requested.

3 years ago

Reply from American Home Shield

Hi Rosalinda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Mackenzie De La Cruz Katy, TX

Easy to use when an issue arises and quick to service

3 years ago

Reply from American Home Shield

Hi Mackenzie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Darren Bowens Chicago, IL

Great customer service and quick appointments!

3 years ago

Reply from American Home Shield

Hi Darren, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Leonard Lee Strain Jr San Angelo, TX

Excellent service. Everything went very smoothly.

3 years ago

Reply from American Home Shield

Hi Leonard, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

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Verified Customer

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Alice Spann Dalzell, SC

They were very friendly and handled the job well

3 years ago

Reply from American Home Shield

Hi Alice, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Michael Szczesny Port Matilda, PA

quick follow up to insure the issue was promptly resolved

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Philip Malcic Fleming Island, FL

Great on-line scheduling and quick response time

3 years ago

Reply from American Home Shield

Hi Philip, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Jonathan Mckinney Oceanside, CA

Fast excellent service. Technician was the best

3 years ago

Reply from American Home Shield

Hi Jonathan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

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