American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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David E. Malberg Tampa, FL

Repair man was here about 30 minutes and was on time.

3 years ago

Reply from American Home Shield

Hi David, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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D Happy Valley, OR

Excellent service provided and cost value!

3 years ago

Reply from American Home Shield

Hi D, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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Jim Efird Meadow, TX

Quick, professional, courteous response.

3 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Beverly Meetze Gaston, SC

They don't have enough companies contracted in my area. The companies contracted to do the work have done nothing yet.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 27th, 2022

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Verified Customer

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David Roloson Fairhope, AL

Problem still remains. Very little cool air getting to upper floor. This is our first experience with AHS.

3 years ago

Reply from American Home Shield

Hi David, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Patricia Grundman Austin, TX

Customer service was hard to understand. The company who came to do repairs were Excellent

3 years ago

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Verified Customer

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Stephanie Jordan Colbert, GA

I pay a monthly fee when something breaks down it shouldn't cost me 500-1000 more

3 years ago

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Verified Customer

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Jeremy Sanford Jasper, AL

Have made 3 claims. 2 were fine. Still waiting on a job to be finished. It's been 3 months.

3 years ago

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Verified Customer

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Ted Pittsburgh, PA

Seems more and more 'normal' wear and tear items are excluded in each year's contract.

3 years ago

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Verified Customer

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Anuj Patni

Unhelpful, Uncaring, Unempathetic - contractor made a hole in my ceiling to access a leaky pipe. Another contractor was supposed to show up and seal the hole. This guy never picked up my call, didnt respond to my voicemail. AHS could not get through to him for over 2 weeks. I made 5 calls to AHS, then finally gave up and cancelled my plan with AHS. Never coming back to AHS ever again.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 10th, 2022

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Verified Customer

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Tresa kirby Gaffney, SC

Assement to high, along with monthly bill, and nothing been done unless, they give you a run around, these warranty companies not worth dealing with

3 years ago

Reply from American Home Shield

Hi Tresa, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Joe Marez Round Rock, TX

My refrigerator was not replaced .they would not replace it even after I waited 7 days and you want to recommend my family's.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Verified Customer

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Marshall Desouza Wake Forest, NC

I currently have to replace my kitchen faucet but am being given an excuse that is not logical, atleast I should be given discount

3 years ago

Reply from American Home Shield

Hi Marshall, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

May. 30th, 2022

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Verified Customer

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Christin sukaryan Taylors, SC

Very helpful, associates answered all my questions.

3 years ago

Reply from American Home Shield

Hi Christin, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Jimmy Gonzalez Sherwood, AR

Very polite very courteous informative easy to talk to

3 years ago

Reply from American Home Shield

Hi Jimmy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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ERIC J SPITZER Tucson, AZ

very professional and are problem solvers

3 years ago

Reply from American Home Shield

Hi Eric, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Josefa Castrillon Longwood, FL

Very professional and honest and reliable company

3 years ago

Reply from American Home Shield

Hi Josefa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Jeane Granbury, TX

Very professional knew what to do to fix my machine

3 years ago

Reply from American Home Shield

Hi Jeane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Janet Austin Plano, TX

Very prompt contractors, easy scheduling

3 years ago

Reply from American Home Shield

Hi Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Karla Hurst Chandler, AZ

Very responsive and helpful. Online works well

3 years ago

Reply from American Home Shield

Hi Karla, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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flora Grand Rapids, MI

very satisfied with the services from home shield

3 years ago

Reply from American Home Shield

Hi Flora, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Jack Crimmins Golden Valley, AZ

Website is easy to use. AHS is quick to respond.

3 years ago

Reply from American Home Shield

Hi Jack, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Delma Edwards Atlanta, GA

The gentleman that came were very Professional

3 years ago

Reply from American Home Shield

Hi Delma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Patricia Bowman Westland, MI

The guy that came out was excellent his name was,John C

3 years ago

Reply from American Home Shield

Hi Patricia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Roselyn Frazier Desoto, TX

The service I received was very professional.

3 years ago

Reply from American Home Shield

Hi Roselyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Natasha Perry Garner, NC

the service technicians resolved my issue in 15 minutes

3 years ago

Reply from American Home Shield

Hi Natasha, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Monica Apopka, FL

The work order was done in a timely manner.

3 years ago

Reply from American Home Shield

Hi Monica, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Jennifer Post El Mirage, AZ

They always send some one when I need them

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Gerald Rock Palmdale, CA

They are fast sending someone out to fix my problems

3 years ago

Reply from American Home Shield

Hi Gerald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Susan K Ross Sugar City, CO

they got the job done quickly and efficiently.

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Tim Seibold Phoenix, AZ

They handled my problem in a timely manner.

3 years ago

Reply from American Home Shield

Hi Tim, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Paul J Dowd Cumby, TX

They have gotten quick service for all of our issues

3 years ago

Reply from American Home Shield

Hi Paul, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Sylvia Zavala Phoenix, AZ

They have worked well the times that I have needed service

3 years ago

Reply from American Home Shield

Hi Sylvia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Paul Sandston, VA

They took care of my issue quickly and efficiently

3 years ago

Reply from American Home Shield

Hi Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Reginald Ardoin Houston, TX

They were very professional and knowledgeable

3 years ago

Reply from American Home Shield

Hi Reginald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Angie Bartlett Krum, TX

Timely professional courtesy ease of making A cleim

3 years ago

Reply from American Home Shield

Hi Angie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Pavan Yannam

It's seamless and hassle free experience so far

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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MAH Surprise, AZ

Very happy with the inspection done by Crispy Air

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Annie Kramer Fenton, MO

My issues have been addressed in a timely manner

3 years ago

Reply from American Home Shield

Hi Annie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Patricia Malicott Great Falls, MT

Never argue with us on what we need done

3 years ago

Reply from American Home Shield

Hi Patricia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Bernie Young Hendersonville, NC

On time and very professional and made the repair

3 years ago

Reply from American Home Shield

Hi Bernie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Carol Kelm Windsor, CA

persons delivering refrigerator friendly and on time

3 years ago

Reply from American Home Shield

Hi Carol, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Peggy Poole Acworth, GA

Professional. Friendly technician. Timely.

3 years ago

Reply from American Home Shield

Hi Peggy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Gail Fantop Birmingham, AL

Prompt service by experienced professionals

3 years ago

Reply from American Home Shield

HI Gail, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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AK Cedar Rapids, IA

Quick and easy, good value for the cost.

3 years ago

Reply from American Home Shield

Hi AK, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Rebecca Soubra Germantown, MD

Received fast response and excellent customer service!

3 years ago

Reply from American Home Shield

Hi Rebecca, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Zemaria Leonard Hazel Crest, IL

Resolved the issue right away without hesitation

3 years ago

Reply from American Home Shield

Hi Zemaria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Michael E Daugherty Woodbine, GA

Tech always kept us informed and arrived as scheduled.

3 years ago

Reply from American Home Shield

Hi Michael, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Darrin Franklin Spring, TX

Technician was timely, courteous and professional

3 years ago

Reply from American Home Shield

Hi Darrin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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THOMAS JOHN MATHESON Franktown, CO

THE AGENT MADE A GREAT EFFORT TO PROVIDE EXCELLENT SERVICE

3 years ago

Reply from American Home Shield

Hi Thomas, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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