American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Timothy D Blanchard Las Vegas, NV

Easy to initiate service and very prompt response.

2 years ago

Reply from American Home Shield

Hi Timothy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

Geo La Fex II Bradenton, FL

Professional and timely manner of the office and repairs

2 years ago

Reply from American Home Shield

Hi Geo, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

Cheryl Hayes Mansfield, TX

Professionalism, working with great companies of service

2 years ago

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

SERRIE FIELDS Stone Mountain, GA

QUICK APPTS AND KNOWLEDEABLE FRIENDLY TECHS

2 years ago

Reply from American Home Shield

Hi Serrie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

elizabeth provost Swansboro, NC

all good, timely, fixed and ready to go. would recommend

2 years ago

Reply from American Home Shield

Hi Elizabeth, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 3rd, 2022

check_circle

Verified Customer

star star star star star

Nubia K Kaba San Jose, CA

Very responsive and very customer friendly.

2 years ago

Reply from American Home Shield

Hi Nubia. It is so great to know that we have met your service expectations. Please continue to let us know how we are doing and we will continue to do our best to provide you with exceptional service. Thank you for choosing AHS.

May. 2nd, 2022

check_circle

Verified Customer

star star star star star

Lisa Sanders Mount Holly, NC

Superior customer service, scheduling, and delivery!

2 years ago

Reply from American Home Shield

Hi Lisa. It is so great to read about your experience. We strive to provide our members with prompt and efficient service. We want you to know you can always depend on AHS when you need us. We look forward to working with you again.

May. 2nd, 2022

check_circle

Verified Customer

star star star star star

Adele Petit-Patterson Appleton, WI

Very quick responses qnd excellent technicians

2 years ago

Reply from American Home Shield

Hi Adele, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

check_circle

Verified Customer

star star star star star

Mary Bradshaw Windsor Heights, IA

Always solve my problem and very timely.

2 years ago

Reply from American Home Shield

Hi Mary. Thank you for the positive review. It is always our goal to provide our members with prompt and reliable service. We are so happy to know this has been your experience. We look forward to working with you again.

May. 2nd, 2022

check_circle

Verified Customer

star star star star star

J. Wetsel Bastrop, TX

Diligent in making sure service gets done correctly

2 years ago

Reply from American Home Shield

Hi J. Thank you so much for the positive feedback. We know how important it is to provide you with service you can rely on. We are so happy to know you have been pleased with the service we provide. Thank you for choosing AHS.

May. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Sean Gadson Smyrna, DE

My hot water tank went bad water running in my basement still waiting for help with my claim

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Kam Yu Sugar Land, TX

Not willing to replace when an appliance broke down multiple time. It took 2-3 weeks to repair

2 years ago

check_circle

Verified Customer

star star star star star_border

Larry Stephens Duncanville, TX

They were eager to solve my problems as soon as I contacted them.

2 years ago

check_circle

Verified Customer

star star star star star_border

Mary L Trost

Quick response time with an assigned service provider shortly after.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

JavedKhan Sugar Land, TX

Very bad experience issue has not been fix for 3 months made more then 20 call ask them to cancel the policy but they give me a run around

2 years ago

Reply from American Home Shield

Hi Javed. Thank you for letting us know about your concerns. I am sorry to hear that the issue has not been resolved. I would be happy to speak with you to assist with this matter.

Apr. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacob Gu Katy, TX

$75 for just tightening a faucet and rejecting to fix the other one saying it's not covered by the policy? I don't think so!

2 years ago

Reply from American Home Shield

Hi Jacob. Thank you for taking time to let us know about your service issue. I am sorry to hear the problem was not resolved to your satisfaction. I would be happy to follow up with you to discuss this matter further.

Apr. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathleen Vallejo, CA

Two weeks later and I'm still waiting . Supervisor assured me someone would call me within an hour. Still no call two days later

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that the issue has not been resolved. I would be happy to assist you with this matter.

May. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian Mehrer Gardnerville, NV

Too many times we have had to deal with no call backs, shoddy work, or AHS representative who does not call us back or followup.

2 years ago

Reply from American Home Shield

Hi Brian. Thank you for your feedback. We do hate to hear that you have not been pleased with the service you received and that no one followed up with you. I would be happy to speak with you regarding any unresolved issue.

May. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tyra Tanner Chesterfield, VA

Horrible! WE WAITED A WEEK FOR A TECHNICIAN! AFTER WAITING AN UNREASONABLE AMOUNT OF TIME, THE TECHNICIAN REFUSED TO WEAR A MASK INSIDE MY HOME!

2 years ago

Reply from American Home Shield

Hi Tyra. Thank you for your feedback. We are sorry to hear that you were not pleased with your service experience. We know how important it is to offer service our members can rely on. We look forward to providing you with a much better experience in the future. Please continue to let us know how we are doing.

May. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jenifer chanslor Duncan, OK

They dont honor there house warranty. Technicians couldn't fix the problem. So I had another company come and fix my air conditioner.

2 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for your feedback. We are very sorry to hear that the issue was not resolved to your satisfaction. We know how important it is to provide service our members can count on. We hope to have the opportunity to provide you with a better experience in the future.

May. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon

Customer service is horrible. Unformed reps who Gove unreliable information. Too long to get respone to issues/requests

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sharon, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Lori Smith

I had to contact AHS several times and the agents always had conflicting answers.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lori, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Michael Friedman Dresher, PA

Last contractor was excellent. 2 before that were thieves. You are impossible to get thru to on the phone.

2 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Tracy Nanton Middle River, MD

So far the orders that I have put in have been rejected by your company because the contractor you sent out was cruddy

2 years ago

Reply from American Home Shield

Hi Tracy, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 6th, 2022

check_circle

Verified Customer

star star star star star

Jackie Doyle Southaven, MS

Everyone was helpful. Customer Service was very supportive.

2 years ago

Reply from American Home Shield

Hi Jackie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

jim McGloin Daytona Beach, FL

they aswered my needs and sent the right tech

2 years ago

Reply from American Home Shield

Hi Jim, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Sharon Moreno Valley, CA

Outstanding customer service and response.

2 years ago

Reply from American Home Shield

Hi Sharon, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

LaTovia Dawson Paducah, KY

Prompt service and great customer service.

2 years ago

Reply from American Home Shield

Hi LaTovia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2022

check_circle

Verified Customer

star star star star star

Laura Sleater Arden, NC

Excellent response and coverage. Great service providers

2 years ago

Reply from American Home Shield

Hi Laura,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Maria Rojas Yuma, AZ

Great Service, Very responsive when we've had an issue.

2 years ago

Reply from American Home Shield

Hi Maria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Phillip Harris Chattanooga, TN

They dispatched someone to my house quickly

2 years ago

Reply from American Home Shield

Hi Phillip, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Cris Galindo Mesa, AZ

When ever a problem it is resolved within 2 days.

2 years ago

Reply from American Home Shield

Hi Cris. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Jerry f Dyer Phoenix, AZ

Quick and good very pleased problem solved solved

2 years ago

Reply from American Home Shield

Hi Jerry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Brandon Kennewick, WA

Super fast and very professional and has a lot of coverage

2 years ago

Reply from American Home Shield

Hi Brandon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

fidel casas Round Rock, TX

Everything is professionally and timely do.

2 years ago

Reply from American Home Shield

Hi Fidel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Juan mccloud Montrose Heights, VA

The technican went over and above to take care of us

2 years ago

Reply from American Home Shield

Hi Juan. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Debra Campbell Bonaire, GA

Professional, knowledgeable and timeliness.

2 years ago

Reply from American Home Shield

Hi Debra. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Joyce Wlaschin Fresno, CA

punctual, knows the trade, explained what is needed

2 years ago

Reply from American Home Shield

Hi Joyce. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Craig butcher

Prompt and supply quality work. Good vendors

2 years ago

Reply from American Home Shield

Hi Craig, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Diabe Jacksonville, FL

The repairs or replacement were always great

2 years ago

Reply from American Home Shield

Hi Diabe. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experience for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Julie Hawkins Omaha, NE

Easy to use. Quick response. I recommend AHS!

2 years ago

Reply from American Home Shield

Hi Julie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Sandy Hunter Tahlequah, OK

Very quick response to what we needed done.

2 years ago

Reply from American Home Shield

Hi Sandy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Ava Chapman Arlington, TX

Always good to solve my problem. Fast and friendly service.

2 years ago

Reply from American Home Shield

Hi Ava. Thank you for your 5 star review. We understand how valuable your time is. It is really good to hear that the issue was resolved quickly. We can't wait to provide you with this same level of service for your next repair need as well.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Judy A Crowson Point Blank, TX

Good service and very prompt. Gabe was excellent

2 years ago

Reply from American Home Shield

Hi Judy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Desire Vitolo Orange, CA

Great customer service and they go the extra mile!

2 years ago

Reply from American Home Shield

Hi Desire, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Tanya Jacobberger Lincoln, NE

Very responsive, quality service companies.

2 years ago

Reply from American Home Shield

Hi Tanya, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

William Lewis Oxford, PA

Excellent service ! Highly trained technicians

2 years ago

Reply from American Home Shield

Hi William,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Andy Usborne Brighton, MI

Easy to contact and problem was resolved within a day.

2 years ago

Reply from American Home Shield

Hi Andy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Mujahid Hussain Victorville, CA

They take care of their clients quick and effectively.

2 years ago

Reply from American Home Shield

Hi Mujahid, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Janet Dobiesz Henderson, NV

They processed two claims quickly and professionally.

2 years ago

Reply from American Home Shield

Hi Janet, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

American Home Shield Reviews