American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Celeste Doppel cavert Savannah, GA

American home shield reps are Polite, responsive, caring

3 years ago

Reply from American Home Shield

Hi Celeste, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Kecia Merrick-Ross Upper Marlboro, MD

Convenient scheduling and easy to use website.

3 years ago

Reply from American Home Shield

Hi Kecia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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Hadi Rabbani West Bloomfield, MI

Professionals, timelines, and responsive.

3 years ago

Reply from American Home Shield

Hi Hadi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Rick Lambert Centerville, TN

Professionalism, integrity and perseverance

3 years ago

Reply from American Home Shield

Hi Rick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Trudy companik Sarasota, FL

The response was good, polite and timely

3 years ago

Reply from American Home Shield

Hi Trudy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Craig F Posey Port Orange, FL

Replace oven quickly. Have used company for over 5 years

3 years ago

Reply from American Home Shield

Hi Craig, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Jane Shelby, NC

Timeliness; professionalism; excellent service

3 years ago

Reply from American Home Shield

Hi Jane, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Cathy Bory Clay, NY

They responded quickly and were very professional

3 years ago

Reply from American Home Shield

Hi Cathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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MIKE SIMS Pflugerville, TX

Brian D did an outstanding job and was very professional.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mike, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

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Verified Customer

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Ed Hiscock Springfield, MO

Service provider was Fast and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Ed, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2022

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Verified Customer

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Ramon Vazquez Orlando, FL

Quick response and quick problem solving

3 years ago

Reply from American Home Shield

Hi Ramon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.,

Jun. 3rd, 2022

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Verified Customer

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Linda Whitney Marana, AZ

Timely and sent excellent repairmen. Service was excellent.

3 years ago

Reply from American Home Shield

Hi Linda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Latasha Neshie Mealy Leesville, LA

They worked effortlessly to get my new unit

3 years ago

Reply from American Home Shield

Hi Latasha, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Kenneth Toffel Winston-Salem, NC

Problems get taken care of quickly and fully!

3 years ago

Reply from American Home Shield

Hi Kenneth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Vincent Rose Topping, VA

Rapid response. Friendly efficient provider.

3 years ago

Reply from American Home Shield

Hi Vincent, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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ruth zung Tampa, FL

Very easy to schedule appointments. Website clear.

3 years ago

Reply from American Home Shield

Hi Ruth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Linda Richardson Lake Mary, FL

The tech was very knowledgeable and solved the problem

3 years ago

Reply from American Home Shield

Hi Linda, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Anne Annapolis, MD

I found them to be reliable, professional an

3 years ago

Reply from American Home Shield

Hi Anne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Gretchen Tampa, FL

Prompt service. Knowledgeable and polite service people.

3 years ago

Reply from American Home Shield

Hi Gretchen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Renee Hernandez Hollywood, FL

Fast service and always gets the job done!

3 years ago

Reply from American Home Shield

Hi Renee, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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.j richardson Chicago, IL

they fix my problem and gave me fund to buy a double oven

3 years ago

Reply from American Home Shield

Hi J, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Ted Stevens Douglasville, GA

Your contractors were very helpful, but parts were hard to get.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Joy Columbia, MO

I've had two claims. The first was never resolved. The second was great.

3 years ago

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Verified Customer

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Bruce Bonner Tuscaloosa, AL

They are about getting your problem solve as soon as as possible.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Roger Johle Belton, TX

Prompt service but problem was misdiagnosed on initial visit.

3 years ago

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Verified Customer

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Stejo Valrico, FL

Contractors who can work quickly.otherwise everything was ok

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Marisa Cantu Rock Island, IL

Time for repair is taking a long time. However I have been updated.

3 years ago

Reply from American Home Shield

Hi Marisa, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Crystal Prevo Birmingham, AL

They have a great turnaround time and get a technician out immediately

3 years ago

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Verified Customer

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Brenda Tucker San Antonio, TX

They resolved my problem in a timely way.

3 years ago

Reply from American Home Shield

Hi Brenda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Jennifer Crosby Bessemer, AL

Our repairman was skilled and efficient.

3 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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jackie Crossville, TN

Our problem was fixed quickly and professionally

3 years ago

Reply from American Home Shield

Hi Jackie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Marge schueler Simpsonville, SC

Technician was professional, on time, knowledgeable

3 years ago

Reply from American Home Shield

Hi Marge, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2022

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Verified Customer

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Pasang Moktan Cincinnati, OH

Quick communication,response and coordination

3 years ago

Reply from American Home Shield

Hi Pasang, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Mason Rives

North Miss appliance is awesome never late perfect service

3 years ago

Reply from American Home Shield

Hi Mason, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Diane Cournoyer Pasadena, TX

very professional courteous service by Air Majesty

3 years ago

Reply from American Home Shield

Hi Diane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Benjamin Carter Rio Rancho, NM

Helped me fast and in a nice professional manner

3 years ago

Reply from American Home Shield

Hi Benjamin, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Lisa eason Rosedale, MD

Response and flexibility. Was very professional

3 years ago

Reply from American Home Shield

Hi Lisa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Matt cosme West Chicago, IL

24/7 heating and cooling did not diagnose the problem correctly, he left and did not answer his phone ,I had my contracter fix and was not reimbursed

3 years ago

Reply from American Home Shield

Hi Matt, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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DAVID DORGAN Orlando, FL

It's very difficult to speak to customer support in person. Not all issues fit into the websites workflow.

3 years ago

Reply from American Home Shield

Hi David, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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Wilma Bryant Brandon Montrose Heights, VA

The company employees were good. However my toilet is still not functioning properly.

3 years ago

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Verified Customer

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Balasubramanian Woodstock, GA

Probably the worst home warranty. The only have 1 or 2 star contractors mostly will say any reason that was not covered by the warranty.

3 years ago

Reply from American Home Shield

Hi Balasubramanian, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Verified Customer

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Albert Kaya Palmdale, CA

cancels work requests without notifying customers (twice!) and reps do not help customers, only read from preset scripts

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Albert, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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Priya Rajkumar Aurora, CO

Excellent services, quick response, easy to use website.

3 years ago

Reply from American Home Shield

Hi Priya, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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Kenneth Miller Savannah, GA

Fast response scheduling and a professional service call

3 years ago

Reply from American Home Shield

Hi Kenneth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 31st, 2022

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Verified Customer

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Jet Norwalk, OH

Mostly are on top of things. With a fast return call

3 years ago

Reply from American Home Shield

Hi Jet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Kara Roscoe, IL

They did their job great and professional

3 years ago

Reply from American Home Shield

Hi Kara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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JoyceJBlack Bakersfield, CA

Courteous, professional and prompt service.

3 years ago

Reply from American Home Shield

HI Joyce, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Verified Customer

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Antonia Oswego, IL

They help me in every way. Very professional.

3 years ago

Reply from American Home Shield

Hi Antonia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2022

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Verified Customer

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David Preston South Lebanon, OH

Reporting a problem online was fast and easy

3 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Glenda Gillis Texas City, TX

Prompt service, courteous and efficient.

3 years ago

Reply from American Home Shield

Hi Glenda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

American Home Shield Reviews