American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Lori Altheide Rancho Cordova, CA

They provide a company to get repairs done quickly

2 years ago

Reply from American Home Shield

Hi Lori, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Annie Proctor Martinsburg, WV

Service was fast and provided great electrician

2 years ago

Reply from American Home Shield

Hi Annie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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malcolm West Palm Beach, FL

any contractors they have appointed have been very good

2 years ago

Reply from American Home Shield

Hi Malcolm, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Gerry Ayes Bluffton, SC

Excellent Serivce, Easy Access and Fast Response

2 years ago

Reply from American Home Shield

Hi Gerry, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

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Verified Customer

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David Springfield, MO

Easy app to use. Fast contact and service.

2 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Brenda Fincher Riverside, CA

Home Shield makes it easy to call for a repair

2 years ago

Reply from American Home Shield

Hi Brenda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Anthony James

Handled problem immediately and professionally.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anthony, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Will Richlands, NC

Professional tech. Explained what was done before leaving

2 years ago

Reply from American Home Shield

Hi Will, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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CAROLYNNE TOLIVER Stockton, CA

Everything is done efficiently and professionally.

2 years ago

Reply from American Home Shield

Hi Carolynne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Darren Boyd Valley Center, CA

Good online site to deal with issues, easy to use.

2 years ago

Reply from American Home Shield

Hi Darren, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Verified Customer

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Trever J Luther Brighton, CO

Fast easy service. Easy scheduling of appointments as well

2 years ago

Reply from American Home Shield

Hi Trever, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Lezli Thompson San Antonio, TX

Friendly customer service. Prompt service. Great follow up.

2 years ago

Reply from American Home Shield

Hi Lezli, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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William Brown Palo Cedro, CA

Great repair experience. Well done. Addressed all issues

2 years ago

Reply from American Home Shield

Hi William, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Roberta Rawie Eugene, OR

Servicemen showed up on time, were courteous and efficient.

2 years ago

Reply from American Home Shield

Hi Roberta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Billie Jo Gassman Buffalo Lake, MN

Quick response but would like the service fee to be lower

2 years ago

Reply from American Home Shield

Hi Billie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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William Pommering Santee, CA

Issue resolved quickly and with one short, phone call

2 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Oralia M Tafolla Weslaco, TX

Quick and professional service. Response was great.

2 years ago

Reply from American Home Shield

Hi Oralia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Laseur Jackson Florence, SC

The employee was very helpful and knowledgeable

2 years ago

Reply from American Home Shield

Hi Laseur, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Bob Pondillo Madison, WI

Always helpful. Provide what they promise and promote.

2 years ago

Reply from American Home Shield

Hi Bob, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Cyndi Kelso Poway, CA

Fixed my issue quickly and technician was awesome.

2 years ago

Reply from American Home Shield

Hi Cyndi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Bill Kearns Cary, NC

Contractor did an excellent job. Still had to pay out pocket expense.

2 years ago

Reply from American Home Shield

Hi Bill, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

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Verified Customer

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Donald Carrere New Orleans, LA

Reliable and professional whenever an appointment is settled

2 years ago

Reply from American Home Shield

Hi Donald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Verified Customer

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Susan French Port Gibson, MS

In Mississippi the contractors are very good " in California" NOT at all

2 years ago

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Verified Customer

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michael moody Wake Forest, NC

Customer service is great. The contractors they use are also great

2 years ago

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Verified Customer

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Karina Estefan Mount Dora, FL

Fast service,reliable,good on prices,very good contractors

2 years ago

Reply from American Home Shield

Hi Karina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Thankamma Albert Sunnyvale, TX

Excellent services knowledge able Proffesional contractors

2 years ago

Reply from American Home Shield

H, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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John Mertz

Angelo was on time, thorough and responsive

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Richard Durabb Spring, TX

Good service experience and good customer service

2 years ago

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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HAROLD MOORE Talbott, TN

quick , easy , professional , hassel free

2 years ago

Reply from American Home Shield

Hi Harold, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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cindy ayd Salisbury, MD

They showed up within 2 hours and fixed the problem.

2 years ago

Reply from American Home Shield

Hi Cindy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

May. 24th, 2022

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Verified Customer

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Catherine Ann Burr Rock Hill, SC

Irving was timely, professional and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Catherine, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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GIL GALLIGUEZ Chino Hills, CA

Service rep and technician were excellent

2 years ago

Reply from American Home Shield

Hi Gil, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

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Verified Customer

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Daveda Baglio Gainesville, GA

Great service when you can get a technician to come out

2 years ago

Reply from American Home Shield

Hi Daveda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Monica Rice Murfreesboro, TN

Cost of replacing air conditioning . Was expecting more of a credit since it was supposed to be protected

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Krystal Anderson Austin, TX

No one understands when you call customer service, and AHS allows these companies to charge us errounously.!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Verified Customer

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Elmer dangerfield Austin, TX

No follow up, no feedback, took 2 months and many phone call to have hot water replaced

2 years ago

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Verified Customer

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Crecora LLC

unreliable repair companies contracted out-

2 years ago Edited May 12, 2022

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Verified Customer

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Carolyn Richardson Miami, FL

Did not have a company to address my leak right away.I found a plumber and paid them

2 years ago

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Verified Customer

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Lori Baum Saint Charles, MO

I have not been happy with the result and/or how much out of pocket had to be paid.

2 years ago

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Liz Ann Woodrum Tempe, AZ

first plumber "fixed the garbage disposal", the second plumber replaced the leaky garbage disposal

2 years ago

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Janice Benton Pittsburgh, PA

My problem was never resolved. The company who came to fix my furnace was inadequate.

2 years ago

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Verified Customer

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Monica Dunleavy Pleasant Hill, CA

The plumber they referred me to couldn't give me an appt for 3 days for something urgent.

2 years ago

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Chetan Shah Bolingbrook, IL

This contractor come in and said that they can not do the work due to access and it is not covered. I got charged 100 dollars for it

2 years ago

Reply from American Home Shield

Hi Chetan, Hi Chetan,
Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 17th, 2022

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Verified Customer

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Mary Joanne Deal Henderson, NV

Timely, professional and responsive; good contractors

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback!

May. 6th, 2022

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Verified Customer

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Leonard H. Baker

The technicians were very knowledgeable and serviced my AC . No nonsense, timely and polite. Great Job.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is greatly appreciated!

May. 6th, 2022

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Verified Customer

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David R Fry Madisonville, LA

Very responsive, but we had to pay more than I expected for the repairs.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

May. 6th, 2022

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Verified Customer

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Megan Lyn Kingery Chesterton, IN

Everything went smoothly and the problem was fixed quickly.

2 years ago

Reply from American Home Shield

Thanks for letting us know how it worked out.

May. 6th, 2022

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Verified Customer

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Tameka Robbins Manassas, VA

Always receive great customer service from them.

2 years ago

Reply from American Home Shield

Thanks for sharing your feedback

May. 6th, 2022

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Verified Customer

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Betty Davis Flint, TX

Always takes care of my problems promptly

2 years ago

Reply from American Home Shield

I am glad to hear we were able to get your problem taken care of.

May. 6th, 2022

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Verified Customer

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Laura Niemann Saint Louis, MO

Always very prompt and great service persons!

2 years ago

Reply from American Home Shield

I'm glad we provided prompt service to you.

May. 6th, 2022

American Home Shield Reviews