American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Manuel Alpharetta, GA

Fast and efficient. Tech fixed repairs in timely fashion

3 years ago

Reply from American Home Shield

Hi Manuel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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EDWARD COUGHLIN Wilmington, NC

the tech sent was excellent and professional

3 years ago

Reply from American Home Shield

Hi Edward, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Jennifer Gray New Orleans, LA

Quick appt time, use quality technicians/companies

3 years ago

Reply from American Home Shield

Hi Jennifer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Kenneth Wright Pearland, TX

Great, timely response to requests for services.

3 years ago

Reply from American Home Shield

Hi Kenneth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Philip Nadan Merrick, NY

Fixed my issue in a reasonable amount of time as promised

3 years ago

Reply from American Home Shield

Hi Philip,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Dan Rudolph Independence, KY

They took care of the problem in 48 Hours

3 years ago

Reply from American Home Shield

Hi Dan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Victoria J Campo Ferrum, VA

Our issue was resolved in a timely matter.

3 years ago

Reply from American Home Shield

Hi Victoria,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Greg Minneapolis, MN

They offer great service and value for the price.

3 years ago

Reply from American Home Shield

Hi Greg, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Debbie Bishop. For my mom Sybil King. Elton, PA

Always professional and contractors are excellent.

3 years ago

Reply from American Home Shield

Hi Debbie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Deborah D Robinson Martinez, CA

The service was excellent and the response time was good.

3 years ago

Reply from American Home Shield

Hi Deborah, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Rhonda Wilkins Othello, WA

On time. Knowledgeable, courteous service person

3 years ago

Reply from American Home Shield

Hi Rhonda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Jerry Houston Hemet, CA

They provide prompt professional service

3 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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C Holbert Sun City, CA

He call & was on time. Did the repair. Professional

3 years ago

Reply from American Home Shield

Hi C, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Tammy Sarasota, FL

Easy to work with and repair coverage really good.

3 years ago

Reply from American Home Shield

Hi Tammy, We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Jim King Henderson, NV

Tech knew what he was doing completed the work fast.

3 years ago

Reply from American Home Shield

Hi Jim, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Earlyn Jordon Fayetteville, NC

Quick response to my request. Expert repairman

3 years ago

Reply from American Home Shield

Hi Earlyn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Lee Ann Stout Irving, TX

Our first time using the service. It was a simple process.

3 years ago

Reply from American Home Shield

Hi Lee Ann, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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ANGELO DICKENS JD Las Vegas, NV

Excellent customer service. Professional

3 years ago

Reply from American Home Shield

Hi Angelo,

Jun. 21st, 2022

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Verified Customer

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John Koncewicz Atwater, CA

EVERYTHING IS EASY AND THE PEOPLE ARE GREAT

3 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Robert Jones Euless, TX

Last few times tech was late or changed schedule at last minute.

3 years ago

Reply from American Home Shield

Hi Robert, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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James Murphy Smyrna, DE

They will replace items when needed but I do think they waste time and money.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Graciela Lopez Katy, TX

Because for the most part we have had positive experiences with their service.

3 years ago

Reply from American Home Shield

Graciela, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Kazuyo Matsumoto San Jose, CA

Iam satisfied with the work of the polite service

3 years ago

Reply from American Home Shield

Hi Kazuyo, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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david tatum Pampa, TX

quick and easy to use. The $85 dollar fee is great.

3 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Deborah Bailey Virginia Beach, VA

Arrived early, fixed problem with the air conditioning unit

3 years ago

Reply from American Home Shield

Hi Deborah, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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Jim Cookstown, NJ

Great service easy repair 10/10 would call again.

3 years ago

Reply from American Home Shield

Hi Jim, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Kathryn Russell Yakima, WA

They responded immediately when we had an issue.

3 years ago

Reply from American Home Shield

Hi Kathryn, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Oscar Sabedra Corpus Christi, TX

We haven't had an issues with our service plan.

3 years ago

Reply from American Home Shield

Hi Oscar, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Daniel Lynds Albuquerque, NM

Prompt and clear with good feedback and updates.

3 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Roy C Johnson Cedar Hill, TX

I have never had a bad experience with AHS

3 years ago

Reply from American Home Shield

Hi Roy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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JOSEFINO BOTE Glendale, CA

I paid for the part that need to be replaced, except for this the service was okay.

3 years ago

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Verified Customer

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Jose Lopez Harrisburg, PA

I gave AHS this low rating due to my Poor handling of my central air service request.

3 years ago

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Verified Customer

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Tom Newboult Irmo, SC

The problem I had could have been avoided if the tune up special had actually taken place.

3 years ago

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Verified Customer

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Carlos Figueroa Jarratt, VA

One company should be able to do more than one job on a run and not get charge so many times.

3 years ago

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Verified Customer

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Stephen Kane

The system works and the problem was resolved. But the problem is back and I need American Home Shield to get the contractor back.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Stephen, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 21st, 2022

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Verified Customer

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James M Thomas Chandler, AZ

So far, we had good experience except for the Kool Guys Air and Heating

3 years ago

Reply from American Home Shield

Hi James, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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Verified Customer

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leona cannon hunter Patterson, CA

because im getting the run around. I have been waiting since march 30 for my washer to get fixed, I was told there was a cash offer.

3 years ago

Reply from American Home Shield

Hi Leona, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 16th, 2022

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Verified Customer

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DR. CAMILLE A.SMITH Sacramento, CA

I ASK TO HAVE THE INFORMATION ON THE COVER SHEET OF MY CONTRACT CORRECTED 3 TIMES. IT HAS NOT BEEN CORRECTED PROPERLY. PROMISED BUT NO RESULTS.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 20th, 2022

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Verified Customer

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Mark Honigsfeld Woodmere, NY

My calls were ignored. Hours of calls and no one ever returned calls from upper management. Issue was never resolved since August 2021.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 17th, 2022

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Verified Customer

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Darryl Butler Clinton, MD

The customer service is the worst and are trying to charge me a service fee twice!!! He I have proof they already took it out of my bank account

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 17th, 2022

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Verified Customer

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Younjung Cho Fishkill, NY

They never responded promptly and I requested repair service 1 and half month ago but they even didn't schedule a person yet.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 17th, 2022

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Verified Customer

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Cristian Gonzalez Columbus, OH

I'm having a really bad experience with my second request because the contractor doesn't respond. I already called and left voicemails.

3 years ago

Reply from American Home Shield

Hi Cristian, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Verified Customer

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Chip Tobey Tappahannock, VA

One visit to the website and I was done.

3 years ago

Reply from American Home Shield

Hi Chip, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Cheryl Howlett Wichita, KS

handle concerns very efficientlyckhowlet

3 years ago

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Trina Walker Houston, TX

Very timely. Will get service job very quickly

3 years ago

Reply from American Home Shield

Hi Trina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Letishia Calloway Myrtle Beach, SC

Because when something breaks it fixed the next day

3 years ago

Reply from American Home Shield

HI Letishia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 14th, 2022

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Verified Customer

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Bryan Lovern Granite Falls, NC

The company and coverage itself is excellent.

3 years ago

Reply from American Home Shield

Hi Bryan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2022

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Verified Customer

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Joseph Beaumont, TX

The contractor they sent out was honest and hard working

3 years ago

Reply from American Home Shield

Hi Joseph, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

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Verified Customer

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Paul McCarthy Las Vegas, NV

We received timely and professional service.

3 years ago

Reply from American Home Shield

HI Paul, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Miguel Benzor Converse, TX

Always responsive, timely, well done work.

3 years ago

Reply from American Home Shield

Hi Miguel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

American Home Shield Reviews