American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Bradley Cole Cedar Rapids, IA

Timely responses and friendly staff good contractors

3 years ago

Reply from American Home Shield

Hi Bradley, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Cathy Adams Topeka, KS

Good technicians and here on a timely based.

3 years ago

Reply from American Home Shield

Hi Cathy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Anthony Pinto Carson City, NV

Great service and value. Got help immediately when needed.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Cathy McClain Severn, MD

Easy to book services; great value for the money.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Marcy D

The technician recommended a descale of our (non functioning)water heater. We asked to schedule this service asap regardless of the AHS warranty decision. We had been without hot water for 10 days. My husband called 4 times and left messages for a follow up. After being told that our AHS warranty didn't cover the repairs, their next available appt was an additional 7 days. In addition to the $400 repairs, they recommended a 4k water filtration system. The way this company communicates or rather doesn't, gives us no confidence in how a paying customer would expect to be treated. So I guess they did us a favor.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Stuart Scott Saucier, MS

Great product, good price, fantastic service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Doug Brooks Clovis, NM

On time, professional and fix the problem

3 years ago

Reply from American Home Shield

Hi Doug, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Sandra Thomas Eufaula, AL

This company is so helpful and very professional.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Josephine Subler Youngstown, OH

Prompt, Professional and Problem Solved !

3 years ago

Reply from American Home Shield

Hi Josephine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Gary DeStefano Pensacola, FL

They are responsive and follow through as promised.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Ernest Piper Lancaster, TX

Quick Response & friendly helpful, knowledgeable

3 years ago

Reply from American Home Shield

Hi Ernest, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Carolyn Wilder Davenport, FL

They scheduled service for us immediately.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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cynthia Reeves Fairburn, GA

Easy to deal with handles all calls and concerns

3 years ago

Reply from American Home Shield

Hi Cynthia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Dean L Eveslage Dearborn, MI

efficiency and timeliness are the best qualities

3 years ago

Reply from American Home Shield

Hi Dean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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sadie givens Richmond, VA

They did not delay the service, they responded right away

3 years ago

Reply from American Home Shield

Hi Sadie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Josie Port Arthur, TX

Because they are prompt when answering back

3 years ago

Reply from American Home Shield

Hi Josie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Bernard Bray Knoxville, TN

No problems setting up or getting the service done.

3 years ago

Reply from American Home Shield

Hi Bernard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Danny Morgan Houston, TX

Good coverage, fast response to equipment problems.

3 years ago

Reply from American Home Shield

Hi Danny, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Deanna Brockway Dayton, NV

Fast and reputable service professionals

3 years ago

Reply from American Home Shield

Hi Deanna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Cynthia Thompson Amherst, OH

Fast and complete work. Clean and courteous.

3 years ago

Reply from American Home Shield

Hi Cynthia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Sylvia Patricia Garza Laredo, TX

They fixed my problem sooner than usual.

3 years ago

Reply from American Home Shield

Hi Sylvia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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stephen dohn Cibolo, TX

Fast and professional service meets my needs

3 years ago

Reply from American Home Shield

Hi Stephen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Jose Frederick, MD

They took care of the issue to my standards

3 years ago

Reply from American Home Shield

Hi Jose,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Lisa Desselle Futch Pineville, LA

Always very helpful and gets the job done

3 years ago

Reply from American Home Shield

Hi Lisa,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Deneen Suber Medina, OH

They responded quickly to an issue I had.

3 years ago

Reply from American Home Shield

Hi Deneen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Rebecca Mejia Colorado Springs, CO

I've had prompt accurate service since I started using AHS!

3 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Paris Harmans, MD

Fast response, no hassle, reliable service

3 years ago

Reply from American Home Shield

Hi Paris, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Joey Mendoza Corpus Christi, TX

No problems with them. They take care of whatever happens

3 years ago

Reply from American Home Shield

Hi Joey,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Tom hitchcock Reno, NV

Did good job and was professional courteous and prompt

3 years ago

Reply from American Home Shield

Hi Tom, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Melisa Norwich Saint Johns, FL

This particular repair was handled beautifully.

3 years ago

Reply from American Home Shield

Hi Melisa,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Kathaleen Davila Phoenix, AZ

Pretty responsive and covered most everything I had issues with

3 years ago

Reply from American Home Shield

Hi Kathaleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 31st, 2022

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Verified Customer

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James Mitchell Hanford, CA

I was able to setup my appointment online, and got a quick response.

3 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Joan L Hildenbrand Atlanta, GA

It all depends on the contractor. Some are good and others not so good.

3 years ago

Reply from American Home Shield

Hi Joan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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chuck hale Topeka, KS

good experience with the contractors who have performed my service requirements

3 years ago

Reply from American Home Shield

Hi Chuck, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Rebecca A Peterson Kannapolis, NC

Quick to respond and forward information to a service provider

3 years ago

Reply from American Home Shield

Hi Rebecca, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Adrine Hardy Louisville, KY

The majority of my service calls have been very responsive and professional

3 years ago

Reply from American Home Shield

Hi Adrine, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Nikia Pollard Capitol Heights, MD

Very difficult understanding,wait time extremely long on phone customer reps give wrong information

3 years ago

Reply from American Home Shield

Hi Nikia, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Paul Mayes

Companies they send are very slow to come quickly and don't always correct the problems

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Paul, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 1st, 2022

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Verified Customer

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Rebecca Jefferson Houston, TX

Continually changing parts for the same AC unit every year. No resolution to replace unit

3 years ago

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Verified Customer

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Kamran Rajaee West Bloomfield, MI

Hard to communicate and get responded. No option to Finding someone to talk to

3 years ago

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Verified Customer

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Tobi Thompson Muskogee, OK

It is difficult to talk to an actual person when a contractor cancels or does not show.

3 years ago

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Verified Customer

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Joe kuhayda Zion, IL

Extremely difficult to get authorization to replace 30 year old equipment. They are more about fix it then replace it.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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Jason Barth Round Rock, TX

Poor Customer Service. Slow parts shipping. Doesn't cover all parts. Change name to Overseas Home Shield

3 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about your most recent American Home Shield experience and the lack of customer service provided. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Shryl or Harry Kirkbride Daytona Beach, FL

I can't get them to send a reliable electrician. I appealed first decision and am waiting for the second vendor to contact me.

3 years ago

Reply from American Home Shield

Hi Shryl, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Angela T Barber Baltimore, MD

Pay monthly & for service on day called. Been 22 days & major & much needed appliances still not repaired & I'm still waiting.

3 years ago

Reply from American Home Shield

Hi Angela, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Ty H. Mitchell San Antonio, TX

Long wait times for repairs, incomplete repairs, horrible communication. I'm 3.5 months into a claim on an item that still isn't fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 24th, 2022

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Verified Customer

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Nakia Scantling Raeford, NC

Paid twice for the same service problem was NOT fixed. I feel they send contractors out that are not equipped to handle or fix issues.

3 years ago

Reply from American Home Shield

Hi Nakia, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Gabriela Oviedo Dania, FL

Everything that needed to be fixed, has gotten fixed.

3 years ago

Reply from American Home Shield

Hi Gabriela, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 20th, 2022

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Verified Customer

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Tim Rayburn Marion, NC

Timely and professional. Very knowledge about equipment.

3 years ago

Reply from American Home Shield

Hi Tim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Kathleen Bales Scottsdale, AZ

Very quick referral to high quality contractor.

3 years ago

Reply from American Home Shield

Hi Kathleen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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