American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Jeff Kaufman Houston, TX

They fixed the problem and did so in a timely manner

3 years ago

Reply from American Home Shield

Hi Jeff, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Ethan Ahmadi Spring, TX

Did everything I expected them to do for repairs of my AC

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Cori Rae Carter Athens, TX

Prompt, professional service... Great job

3 years ago

Reply from American Home Shield

Hi Cori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Luther McCaskill Austell, GA

Prompt appointment and taking care of issue

3 years ago

Reply from American Home Shield

Hi Luther, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Nick West Plains, MO

Fast and easy service, completely replaced HVAC system

3 years ago

Reply from American Home Shield

Hi Nick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Ronald Hampton Dayton, OH

Always prompt, courteous, extremely efficient!

3 years ago

Reply from American Home Shield

Hi Ronald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Mariann Johnston Austin, TX

got a service company within a couple of hours for me

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Terri Emmons Chico, CA

The plumber that came was very professional, prompt

3 years ago

Reply from American Home Shield

Hi Terri, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Gail Moline, IL

It was quick and easy and very courteous and professional!

3 years ago

Reply from American Home Shield

Hi Gail, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Adam Marshall Sugar Grove, IL

Things seemed to happen very quickly after the initial call

3 years ago

Reply from American Home Shield

Hi Adam, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Brenda Saint Augustine, FL

Always get us a good company to help us.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Ruth Fortino Philadelphia, PA

Always fast service with AHS, and always good companies

3 years ago

Reply from American Home Shield

Hi Ruth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Brandon Sturrock Nederland, TX

I've had nothing but a great experience with them so far.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Cindy Fischer Santa Rosa, CA

Timely in response.qualified professional repaired problem

3 years ago

Reply from American Home Shield

Hi Cindy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Margaret Hillsville, VA

Exceptional service and resolution management.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Leon M Ember

My Experience has not been good. The quality of contractors they send out or not the best. Had a contractor come out the other day to attempt to fix my microwave and they did a poor job I never did fix anything.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Leon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Jan Ratliff Las Vegas, NV

they were able to get service for my AC the next day

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Lloyd Las Vegas, NV

I am very happy with AHS they do a great job

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Cary Hodshon Winston-Salem, NC

Professional and on time. Fixed the problem quickly.

3 years ago

Reply from American Home Shield

Hi Cary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Elvis Wilson Spring Branch, TX

Prompt response and professional service from Vendor A&E

3 years ago

Reply from American Home Shield

Hi Elvis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Vicki Cornner- Bryant Gardendale, AL

Great work while the experience at my home

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Daniel Rothenhoefer Mascoutah, IL

It was an easy process to get my item fixed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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GILBERT L LOPEZ Kennewick, WA

Quality products, fast delivery and good communications.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Rajesh Rangnekar San Jose, CA

Prompt assignment and thorough support for repairs.

3 years ago

Reply from American Home Shield

Hi Rajesh, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Karon S Walkner San Angelo, TX

Great service! Thanks for prompt resolution

3 years ago

Reply from American Home Shield

Hi Karon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Beverly Dozier

They usually respond quickly and get a company to you as soon as possible.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Beverly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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B. Koroma Humble, TX

Service was quick, professional & efficient

3 years ago

Reply from American Home Shield

Hi B, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Dorcas Horn Bessemer, AL

Speedy response, excellent customer service

3 years ago

Reply from American Home Shield

Hi Dorcas, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Catherine Sporer Lake Villa, IL

Excellent appliance repair services. Dependable

3 years ago

Reply from American Home Shield

Hi Catherine, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Robert Rouse College Park, MD

Repair person came quickly and resolved the problem quickly

3 years ago

Reply from American Home Shield

Hi Robert, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Oswald. claxton Akron, OH

It was quick and our outstanding job love it

3 years ago

Reply from American Home Shield

Hi Oswald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Susan Mayer Watsonville, CA

Prompt, attentive and completed the repair in one trip.

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Gail P Osbourn Bella Vista, AR

Back office was friendly, professional, and efficient.

3 years ago

Reply from American Home Shield

Hi Gail, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Bonnie Parham Petersburg, VA

Professional always listening to what I say.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Bradley Cole Cedar Rapids, IA

Timely responses and friendly staff good contractors

3 years ago

Reply from American Home Shield

Hi Bradley, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Cathy Adams Topeka, KS

Good technicians and here on a timely based.

3 years ago

Reply from American Home Shield

Hi Cathy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Anthony Pinto Carson City, NV

Great service and value. Got help immediately when needed.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Cathy McClain Severn, MD

Easy to book services; great value for the money.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Marcy D

The technician recommended a descale of our (non functioning)water heater. We asked to schedule this service asap regardless of the AHS warranty decision. We had been without hot water for 10 days. My husband called 4 times and left messages for a follow up. After being told that our AHS warranty didn't cover the repairs, their next available appt was an additional 7 days. In addition to the $400 repairs, they recommended a 4k water filtration system. The way this company communicates or rather doesn't, gives us no confidence in how a paying customer would expect to be treated. So I guess they did us a favor.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Stuart Scott Saucier, MS

Great product, good price, fantastic service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Doug Brooks Clovis, NM

On time, professional and fix the problem

3 years ago

Reply from American Home Shield

Hi Doug, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Sandra Thomas Eufaula, AL

This company is so helpful and very professional.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Josephine Subler Youngstown, OH

Prompt, Professional and Problem Solved !

3 years ago

Reply from American Home Shield

Hi Josephine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Gary DeStefano Pensacola, FL

They are responsive and follow through as promised.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Ernest Piper Lancaster, TX

Quick Response & friendly helpful, knowledgeable

3 years ago

Reply from American Home Shield

Hi Ernest, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Carolyn Wilder Davenport, FL

They scheduled service for us immediately.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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cynthia Reeves Fairburn, GA

Easy to deal with handles all calls and concerns

3 years ago

Reply from American Home Shield

Hi Cynthia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Dean L Eveslage Dearborn, MI

efficiency and timeliness are the best qualities

3 years ago

Reply from American Home Shield

Hi Dean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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sadie givens Richmond, VA

They did not delay the service, they responded right away

3 years ago

Reply from American Home Shield

Hi Sadie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Josie Port Arthur, TX

Because they are prompt when answering back

3 years ago

Reply from American Home Shield

Hi Josie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

American Home Shield Reviews