American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Jessica Gill

Great coverage, very understanding customer service

2 years ago

Reply from American Home Shield

Hi Jessica, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 15th, 2022

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Verified Customer

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Nsharin ricketts

Kind agents, quick solutions, and fair replacement options if necessary

2 years ago

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Verified Customer

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tony Santavicca

Quick access to to a wide variety of reliable home repair contractors

2 years ago

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Verified Customer

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Doug McDonald

Rapid response, good service, timely problem resolution

2 years ago

Reply from American Home Shield

Hi Doug. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Apr. 15th, 2022

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Verified Customer

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Jason C Hardwick

easy claim set up ... quick response from vendor

2 years ago

Reply from American Home Shield

Hi Jason, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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S Van zuiden

Great service fast response considerate and knowledgeable

2 years ago

Reply from American Home Shield

Hi S Van, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Anna Paris

Great service Call before they are scheduled

2 years ago Edited August 23, 2024

Reply from American Home Shield

Hi Anna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 15th, 2022

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Verified Customer

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Mike Griffin

Quick reaction and overall very positive experience

2 years ago

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Jackie Thomas

Super responsive with my issue and fixed within a day

2 years ago

Reply from American Home Shield

Hi Jackie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Marsha Vienneau

Timely, excellent skills and professionalism

2 years ago

Reply from American Home Shield

Hi Marsha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Robert Cornely

Excellent service and repairs were done in a timely manner

2 years ago

Reply from American Home Shield

HI Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 15th, 2022

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Verified Customer

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Margaret Gnau

Service persons were poor Requested to have someone like a Supervisor to call me or my son to clarify our problem and no one has responded

2 years ago

Reply from American Home Shield

Hi Margaret. Thank you for taking time to let us know about your service experience. I am sorry to hear that no one has responded. We would be happy to speak with you to discuss this issue further.

Apr. 15th, 2022

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Verified Customer

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shekelia lockett

The foreign call center is enough for me to never recommend them. I don't understand what is being said and they don't understand what I am saying

2 years ago

Reply from American Home Shield

Hi Shekelia. Thank you for your feedback. I am sorry to hear you could not understand the agents you spoke with. I would be happy to speak with you regarding any unresolved issue.

Apr. 15th, 2022

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Verified Customer

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Jim Marshall

I requested an annual a/c maintenance check and no one has yet scheduled an appointment to do so. It has been over 2 weeks.

2 years ago

Reply from American Home Shield

Hi Jim. Thank you for bringing this matter to our attention. I am sorry to hear that you have not heard from anyone regarding your AC tune-up. I would be happy to speak with you to discuss this issue further.

Apr. 15th, 2022

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Verified Customer

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Stan Walker

Their re-imbursment process for unrepairable washer takes far too long to pay out.

2 years ago

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Verified Customer

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Jerry Lyle

Prompt service, easy to set up a claim online.

2 years ago

Reply from American Home Shield

Hi Jerry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Kimberly Monroe

All of my needs were met in a timely manner.

2 years ago

Reply from American Home Shield

Hi Kimberly, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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FIDEL SAVIGNE Houston, TX

Easy to use and great service. Timely and transparent.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Fidel. We are delighted to hear that you have been pleased with the response time and service you have received. We want you to know you can always rely count on AHS when you need us.

Apr. 9th, 2022

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Verified Customer

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Wynton Stuart Taylor

We recently joined AHS and our experience speaks volumes.

2 years ago

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Verified Customer

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Sarah Alonzo

They are very prompt in responding to service needs.

2 years ago

Reply from American Home Shield

Hi Sarah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Keith

Immediate response to my service request

2 years ago

Reply from American Home Shield

Hi Keith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Scott A Botkin

always prompt when service is requested without delays

2 years ago

Reply from American Home Shield

Hi Scott, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Irma

Received call and set up for service immediately

2 years ago

Reply from American Home Shield

Hi Irma. We know how important your time is so it's really good to hear that your appointment was set up so quickly. Thank you for being a valued member of American Home Shield.

Apr. 9th, 2022

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Verified Customer

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Debra Straniero

Timely response, professional, and friendly

2 years ago

Reply from American Home Shield

Hi Debra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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TRACI

Quick response and issue resolved in a timely manner.

2 years ago

Reply from American Home Shield

Hi Traci, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Ren Zhang

Quick response, easy to schedule repair.

2 years ago

Reply from American Home Shield

Hi Ren, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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April McCauley

Excellent service and immediate response.

2 years ago

Reply from American Home Shield

Hi April. I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 8th, 2022

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Verified Customer

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MICHAEL G KINSLOW

They have always taken care of my requests

2 years ago

Reply from American Home Shield

Hi Michael. It is so wonderful that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service again. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Eric Gaff

Always have been helpful and accommodating

2 years ago

Reply from American Home Shield

Hi Eric, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 8th, 2022

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Verified Customer

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Joan Miller

They were quick, efficient, and very professional.

2 years ago

Reply from American Home Shield

Hi Joan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Sheila Christine Herman

Fast and very knowledgeable. Contractor came the next day.

2 years ago

Reply from American Home Shield

Hi Shelia. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs

Apr. 9th, 2022

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Verified Customer

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Char Parrish

Prompt and efficient and most pleasant service

2 years ago

Reply from American Home Shield

Hi Char, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Y. Ahner

Very satisfied with their service, quick action

2 years ago

Reply from American Home Shield

Hi Y. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Apr. 9th, 2022

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Verified Customer

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Justin Kurtz

Good job and prompt service. Thank you for your business.

2 years ago

Reply from American Home Shield

Hi Justin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Anneliese North

Very responsive to questions and answering quickly

2 years ago

Reply from American Home Shield

Hi Anneliese, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Alice Cicchese

Prompt service , professional service always on time

2 years ago

Reply from American Home Shield

Hi Alice, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Sheri L. Richards

Very responsive. Service people are considerate and polite.

2 years ago

Reply from American Home Shield

Hi Sheri, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Stephanie Lynn Korpiel

Chris who changed my locks was very nice and professional !

2 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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Scooter McDoo

HS was very responsive. Repair company for our HVAC didn't communicate well.

2 years ago

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Verified Customer

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Bosto

Prompt and hassle free resolution. Good communication through your the repair.

2 years ago

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Verified Customer

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Jaikrishna Patel

Good use of technology to request work done and they are responsive.

2 years ago

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Verified Customer

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Deanna C

It took 2 weeks to get my toilet replaced and the did it wrong. It's taken a few ull month of calling and still no one has come back to fix it.

2 years ago

Reply from American Home Shield

Hi Deanna. Thank you for taking time to let us know about your experience. I am sorry to hear that that issue with your toilet has not been resolved. I would be happy to follow and assist with this matter.

Apr. 9th, 2022

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Verified Customer

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Beverly McConico

Customer service is awful never able to speak to anyone of authority. Give you the worst company to your request.

2 years ago

Reply from American Home Shield

Hi Beverly. Thank you for your feedback. I do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you regarding any unresolved issue.

Apr. 9th, 2022

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Verified Customer

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Christi Wessel

They react quickly but I had no idea it's an extra $100 everytime someone comes out.

2 years ago

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Verified Customer

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JM

Doesn't cover anything. They will just inspect and say it's not covered. Nothing I have called in for has been approved.

2 years ago

Reply from American Home Shield

Hi JM, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Max Krueger

I haven't received a call back, no explanation on why my claim was denied and I am unable to reach the correct person to help.

2 years ago

Reply from American Home Shield

Hi Max, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution.

Apr. 13th, 2022

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Verified Customer

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Michael Usher

I placed a service call and AHS could not find service for my fridge. All of my food went bad and they seemed to no care.

2 years ago

Reply from American Home Shield

Hi Michael, I hate to hear about the issues that you have experiences. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Sanjay Dani

My issue is not resolved. Two technicians showed up. Both had same diagnosis. Both said AHS will follow up. But no resolution.

2 years ago

Reply from American Home Shield

Hi Sanjay, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Coralia Gonzalez

It takes too long for technicians to come out to make repairs. I've had to wait 1 week before anyone came out. UNACCEPTABLE!

2 years ago

Reply from American Home Shield

Hi Coralia, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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colleen riley

I have been waiting 3 days for a electrition do that my dryer wioll work. They need to replacee something on the electictic panaltr

2 years ago

Reply from American Home Shield

Hi Colleen. I am sorry to hear about the delay in providing service. I would be happy to speak with you to address this issue further. Please provide your contract number so that I may locate your account.

Apr. 9th, 2022

American Home Shield Reviews