American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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michael moody Wake Forest, NC

Customer service is great. The contractors they use are also great

3 years ago

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Verified Customer

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Karina Estefan Mount Dora, FL

Fast service,reliable,good on prices,very good contractors

3 years ago

Reply from American Home Shield

Hi Karina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Thankamma Albert Sunnyvale, TX

Excellent services knowledge able Proffesional contractors

3 years ago

Reply from American Home Shield

H, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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John Mertz

Angelo was on time, thorough and responsive

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Richard Durabb Spring, TX

Good service experience and good customer service

3 years ago

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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HAROLD MOORE Talbott, TN

quick , easy , professional , hassel free

3 years ago

Reply from American Home Shield

Hi Harold, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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cindy ayd Salisbury, MD

They showed up within 2 hours and fixed the problem.

3 years ago

Reply from American Home Shield

Hi Cindy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

May. 24th, 2022

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Verified Customer

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Catherine Ann Burr Rock Hill, SC

Irving was timely, professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Catherine, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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GIL GALLIGUEZ Chino Hills, CA

Service rep and technician were excellent

3 years ago

Reply from American Home Shield

Hi Gil, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

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Verified Customer

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Daveda Baglio Gainesville, GA

Great service when you can get a technician to come out

3 years ago

Reply from American Home Shield

Hi Daveda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Monica Rice Murfreesboro, TN

Cost of replacing air conditioning . Was expecting more of a credit since it was supposed to be protected

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Krystal Anderson Austin, TX

No one understands when you call customer service, and AHS allows these companies to charge us errounously.!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Verified Customer

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Elmer dangerfield Austin, TX

No follow up, no feedback, took 2 months and many phone call to have hot water replaced

3 years ago

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Crecora LLC

unreliable repair companies contracted out-

3 years ago Edited May 12, 2022

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Carolyn Richardson Miami, FL

Did not have a company to address my leak right away.I found a plumber and paid them

3 years ago

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Lori Baum Saint Charles, MO

I have not been happy with the result and/or how much out of pocket had to be paid.

3 years ago

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Liz Ann Woodrum Tempe, AZ

first plumber "fixed the garbage disposal", the second plumber replaced the leaky garbage disposal

3 years ago

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Janice Benton Pittsburgh, PA

My problem was never resolved. The company who came to fix my furnace was inadequate.

3 years ago

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Monica Dunleavy Pleasant Hill, CA

The plumber they referred me to couldn't give me an appt for 3 days for something urgent.

3 years ago

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Chetan Shah Bolingbrook, IL

This contractor come in and said that they can not do the work due to access and it is not covered. I got charged 100 dollars for it

3 years ago

Reply from American Home Shield

Hi Chetan, Hi Chetan,
Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 17th, 2022

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Verified Customer

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Mary Joanne Deal Henderson, NV

Timely, professional and responsive; good contractors

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback!

May. 6th, 2022

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Verified Customer

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Leonard H. Baker

The technicians were very knowledgeable and serviced my AC . No nonsense, timely and polite. Great Job.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is greatly appreciated!

May. 6th, 2022

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Verified Customer

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David R Fry Madisonville, LA

Very responsive, but we had to pay more than I expected for the repairs.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

May. 6th, 2022

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Verified Customer

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Megan Lyn Kingery Chesterton, IN

Everything went smoothly and the problem was fixed quickly.

3 years ago

Reply from American Home Shield

Thanks for letting us know how it worked out.

May. 6th, 2022

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Verified Customer

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Tameka Robbins Manassas, VA

Always receive great customer service from them.

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback

May. 6th, 2022

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Verified Customer

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Betty Davis Flint, TX

Always takes care of my problems promptly

3 years ago

Reply from American Home Shield

I am glad to hear we were able to get your problem taken care of.

May. 6th, 2022

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Verified Customer

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Laura Niemann Saint Louis, MO

Always very prompt and great service persons!

3 years ago

Reply from American Home Shield

I'm glad we provided prompt service to you.

May. 6th, 2022

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Verified Customer

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Ana Ali Los Angeles, CA

Electician was Punctual, friendly and knowledgeable

3 years ago

Reply from American Home Shield

Hi Ana, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Gail Philadelphia, PA

For the expertise and courteous they give to the custoner

3 years ago

Reply from American Home Shield

Hi Gail, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Grafton Patricia Rehoboth Beach, DE

Friendly courteous service '..

3 years ago

Reply from American Home Shield

Hi Grafton, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Robert Hammond Murfreesboro, TN

Gets problem fixed. Technicians are knowledgeable.

3 years ago

Reply from American Home Shield

Hi Robert, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Dave Mattozzi Pittsburgh, PA

Good response and timely..Very efficient

3 years ago

Reply from American Home Shield

Hi Dave, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 10th, 2022

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Verified Customer

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Chris Woodall Cleburne, TX

good value, quick response, easy online access

3 years ago

Reply from American Home Shield

Thanks for sharing.

May. 6th, 2022

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Verified Customer

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Pilar Manchon

After 4 weeks and multiple mistakes, the service has not yet been performed

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Pilar, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 5th, 2022

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Verified Customer

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Lisa S Clearwater, FL

Great service and repairs completed on my washer and dryer

3 years ago

Reply from American Home Shield

Hi Lisa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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john russell Palmdale, CA

having a problem getting a bill corrected, been almost a month and have yet to get a answer

3 years ago

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Verified Customer

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Gerald Perry Sr Conyers, GA

He found the problem and fixed it. Very thorough

3 years ago

Reply from American Home Shield

Hi Gerald, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Tamieka Zachery Ruston, LA

I find American Home Shield to be reliable.

3 years ago

Reply from American Home Shield

Hi Tamieka, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Andrew D Edwards Columbus, OH

I was told by the repair company that I was going to have to pay and additional $380 on top of the$125 deductible for my repair

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Verified Customer

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Linda Collier Longwood, FL

I've used the service 2 times with excellent results

3 years ago

Reply from American Home Shield

Hi Linda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 10th, 2022

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Verified Customer

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April Feliciano

Loud noses coming from plumbing. I was told American Home Shield doesn't cover loud noises coming from your plumbing

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Verified Customer

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Beth Brint Texarkana, TX

Prompt on assigning service contractor and coverage.

3 years ago

Reply from American Home Shield

Hi Beth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Mary Jo Pyhel Pinetop, AZ

Promptness on scheduling and quality of service

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Laura Jaquith Tustin, CA

Quick Courteous Professional and Solved Problem

3 years ago

Reply from American Home Shield

Hi Laura, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Gabor Nyeste Raleigh, NC

Quick response helping solve the problems

3 years ago

Reply from American Home Shield

Hi Gabor, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Michael Waltz Springfield, MO

Service has been good price is a little higher than I care for

3 years ago

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Verified Customer

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Martin Airey San Diego, CA

successful and completed any problems we had

3 years ago

Reply from American Home Shield

Hi Martin, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Darin Bloomington, IL

Takes sooooo long from start to finish with any claim and service !

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Verified Customer

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Philip Babcock North Hollywood, CA

I liked the coverage that we received on a recent estimate.

3 years ago Edited June 14, 2023

Reply from American Home Shield

Hi Philip, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Crystal D Williams Las Vegas, NV

The customer service is outstanding which is Jessica.

3 years ago

Reply from American Home Shield

Hi Crystal, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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