American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Angelito Arellano Houston, TX

Awesome Customer Service and great techinician.

3 years ago

Reply from American Home Shield

Hi Angelito, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2022

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Verified Customer

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Veronica De Leon Stevenson Ranch, CA

This last service was excellent. Excellent repair job.

3 years ago

Reply from American Home Shield

Hi Veronica, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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Skylo Dangler Reno, NV

Responded quickly with no questions asked.

3 years ago

Reply from American Home Shield

Hi Skylo, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Kennethia Thomas Carencro, LA

Quick response and fixed the issue same day

3 years ago

Reply from American Home Shield

Hi Kennethia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Charles Blount Conyers, GA

Timely, professional service with unwavering commitment

3 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Paula Shores Bradenton, FL

Great customer service and quality service

3 years ago

Reply from American Home Shield

Hi Paula, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 29th, 2022

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Verified Customer

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Leroy Dennis Cropwell, AL

Quick response. Only use professional technicians

3 years ago

Reply from American Home Shield

Hi Leroy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Dawn Cothron Callahan, FL

AHS has fixed or replaced everything we've called about

3 years ago

Reply from American Home Shield

Hi Dawn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 3rd, 2022

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Verified Customer

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Connie Snyder Burnsville, MN

Replaced water heater in home I'm purchasing.

3 years ago

Reply from American Home Shield

Hi Connie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2022

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Verified Customer

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Bill Facknie Anthem, AZ

Very easy process and excellent service.

3 years ago

Reply from American Home Shield

Hi Bill, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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Dennis Givens Camden, SC

So far I'm getting quick friendly reliable service

3 years ago

Reply from American Home Shield

Hi Dennis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Timothy D Blanchard Las Vegas, NV

Easy to initiate service and very prompt response.

3 years ago

Reply from American Home Shield

Hi Timothy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Geo La Fex II Bradenton, FL

Professional and timely manner of the office and repairs

3 years ago

Reply from American Home Shield

Hi Geo, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 29th, 2022

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Verified Customer

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Cheryl Hayes Mansfield, TX

Professionalism, working with great companies of service

3 years ago

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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SERRIE FIELDS Stone Mountain, GA

QUICK APPTS AND KNOWLEDEABLE FRIENDLY TECHS

3 years ago

Reply from American Home Shield

Hi Serrie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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elizabeth provost Swansboro, NC

all good, timely, fixed and ready to go. would recommend

3 years ago

Reply from American Home Shield

Hi Elizabeth, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 3rd, 2022

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Verified Customer

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Nubia K Kaba San Jose, CA

Very responsive and very customer friendly.

3 years ago

Reply from American Home Shield

Hi Nubia. It is so great to know that we have met your service expectations. Please continue to let us know how we are doing and we will continue to do our best to provide you with exceptional service. Thank you for choosing AHS.

May. 2nd, 2022

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Verified Customer

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Lisa Sanders Mount Holly, NC

Superior customer service, scheduling, and delivery!

3 years ago

Reply from American Home Shield

Hi Lisa. It is so great to read about your experience. We strive to provide our members with prompt and efficient service. We want you to know you can always depend on AHS when you need us. We look forward to working with you again.

May. 2nd, 2022

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Verified Customer

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Adele Petit-Patterson Appleton, WI

Very quick responses qnd excellent technicians

3 years ago

Reply from American Home Shield

Hi Adele, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Mary Bradshaw Windsor Heights, IA

Always solve my problem and very timely.

3 years ago

Reply from American Home Shield

Hi Mary. Thank you for the positive review. It is always our goal to provide our members with prompt and reliable service. We are so happy to know this has been your experience. We look forward to working with you again.

May. 2nd, 2022

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Verified Customer

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J. Wetsel Bastrop, TX

Diligent in making sure service gets done correctly

3 years ago

Reply from American Home Shield

Hi J. Thank you so much for the positive feedback. We know how important it is to provide you with service you can rely on. We are so happy to know you have been pleased with the service we provide. Thank you for choosing AHS.

May. 2nd, 2022

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Verified Customer

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Sean Gadson Smyrna, DE

My hot water tank went bad water running in my basement still waiting for help with my claim

3 years ago

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Verified Customer

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Kam Yu Sugar Land, TX

Not willing to replace when an appliance broke down multiple time. It took 2-3 weeks to repair

3 years ago

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Verified Customer

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Larry Stephens Duncanville, TX

They were eager to solve my problems as soon as I contacted them.

3 years ago

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Verified Customer

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Mary L Trost

Quick response time with an assigned service provider shortly after.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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JavedKhan Sugar Land, TX

Very bad experience issue has not been fix for 3 months made more then 20 call ask them to cancel the policy but they give me a run around

3 years ago

Reply from American Home Shield

Hi Javed. Thank you for letting us know about your concerns. I am sorry to hear that the issue has not been resolved. I would be happy to speak with you to assist with this matter.

Apr. 28th, 2022

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Verified Customer

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Jacob Gu Katy, TX

$75 for just tightening a faucet and rejecting to fix the other one saying it's not covered by the policy? I don't think so!

3 years ago

Reply from American Home Shield

Hi Jacob. Thank you for taking time to let us know about your service issue. I am sorry to hear the problem was not resolved to your satisfaction. I would be happy to follow up with you to discuss this matter further.

Apr. 28th, 2022

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Verified Customer

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Kathleen Vallejo, CA

Two weeks later and I'm still waiting . Supervisor assured me someone would call me within an hour. Still no call two days later

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that the issue has not been resolved. I would be happy to assist you with this matter.

May. 5th, 2022

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Verified Customer

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Brian Mehrer Gardnerville, NV

Too many times we have had to deal with no call backs, shoddy work, or AHS representative who does not call us back or followup.

3 years ago

Reply from American Home Shield

Hi Brian. Thank you for your feedback. We do hate to hear that you have not been pleased with the service you received and that no one followed up with you. I would be happy to speak with you regarding any unresolved issue.

May. 3rd, 2022

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Verified Customer

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Tyra Tanner Chesterfield, VA

Horrible! WE WAITED A WEEK FOR A TECHNICIAN! AFTER WAITING AN UNREASONABLE AMOUNT OF TIME, THE TECHNICIAN REFUSED TO WEAR A MASK INSIDE MY HOME!

3 years ago

Reply from American Home Shield

Hi Tyra. Thank you for your feedback. We are sorry to hear that you were not pleased with your service experience. We know how important it is to offer service our members can rely on. We look forward to providing you with a much better experience in the future. Please continue to let us know how we are doing.

May. 3rd, 2022

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Verified Customer

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Jenifer chanslor Duncan, OK

They dont honor there house warranty. Technicians couldn't fix the problem. So I had another company come and fix my air conditioner.

3 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for your feedback. We are very sorry to hear that the issue was not resolved to your satisfaction. We know how important it is to provide service our members can count on. We hope to have the opportunity to provide you with a better experience in the future.

May. 3rd, 2022

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Verified Customer

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Sharon

Customer service is horrible. Unformed reps who Gove unreliable information. Too long to get respone to issues/requests

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sharon, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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Lori Smith

I had to contact AHS several times and the agents always had conflicting answers.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lori, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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Michael Friedman Dresher, PA

Last contractor was excellent. 2 before that were thieves. You are impossible to get thru to on the phone.

3 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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Tracy Nanton Middle River, MD

So far the orders that I have put in have been rejected by your company because the contractor you sent out was cruddy

3 years ago

Reply from American Home Shield

Hi Tracy, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 6th, 2022

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Verified Customer

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Jackie Doyle Southaven, MS

Everyone was helpful. Customer Service was very supportive.

3 years ago

Reply from American Home Shield

Hi Jackie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2022

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Verified Customer

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jim McGloin Daytona Beach, FL

they aswered my needs and sent the right tech

3 years ago

Reply from American Home Shield

Hi Jim, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2022

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Verified Customer

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Sharon Moreno Valley, CA

Outstanding customer service and response.

3 years ago

Reply from American Home Shield

Hi Sharon, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2022

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Verified Customer

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LaTovia Dawson Paducah, KY

Prompt service and great customer service.

3 years ago

Reply from American Home Shield

Hi LaTovia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2022

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Verified Customer

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Laura Sleater Arden, NC

Excellent response and coverage. Great service providers

3 years ago

Reply from American Home Shield

Hi Laura,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2022

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Verified Customer

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Maria Rojas Yuma, AZ

Great Service, Very responsive when we've had an issue.

3 years ago

Reply from American Home Shield

Hi Maria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Phillip Harris Chattanooga, TN

They dispatched someone to my house quickly

3 years ago

Reply from American Home Shield

Hi Phillip, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Cris Galindo Mesa, AZ

When ever a problem it is resolved within 2 days.

3 years ago

Reply from American Home Shield

Hi Cris. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 22nd, 2022

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Verified Customer

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Jerry f Dyer Phoenix, AZ

Quick and good very pleased problem solved solved

3 years ago

Reply from American Home Shield

Hi Jerry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Brandon Kennewick, WA

Super fast and very professional and has a lot of coverage

3 years ago

Reply from American Home Shield

Hi Brandon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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fidel casas Round Rock, TX

Everything is professionally and timely do.

3 years ago

Reply from American Home Shield

Hi Fidel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Juan mccloud Montrose Heights, VA

The technican went over and above to take care of us

3 years ago

Reply from American Home Shield

Hi Juan. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Apr. 22nd, 2022

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Verified Customer

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Debra Campbell Bonaire, GA

Professional, knowledgeable and timeliness.

3 years ago

Reply from American Home Shield

Hi Debra. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Apr. 22nd, 2022

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Verified Customer

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Joyce Wlaschin Fresno, CA

punctual, knows the trade, explained what is needed

3 years ago

Reply from American Home Shield

Hi Joyce. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 22nd, 2022

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Verified Customer

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Craig butcher

Prompt and supply quality work. Good vendors

3 years ago

Reply from American Home Shield

Hi Craig, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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