American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Laurie Lauriel Euclid, OH

It was great on the first service. Now I can't any assistance for another problem

2 years ago

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Verified Customer

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David Knights Bellevue, NE

still trying to get the problem fixed but customer service is excellent

2 years ago

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Verified Customer

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Camella Butts Lubbock, TX

I call, and someone comes to fix my problem. No issues.

2 years ago

Reply from American Home Shield

Hi Camella. Thank you for the positive review. We are so happy to hear that you have not had any problems with getting your repair needs met. We love to take the hassle and worry out of owning a home. Thank you for trusting AHS.

Jan. 12th, 2022

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Verified Customer

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Alane Wright Ocala, FL

They have been very quick to get any needs met.

2 years ago

Reply from American Home Shield

Hi Alane. Thank you for the 5 star review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jan. 12th, 2022

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Verified Customer

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Heather Faust Elyria, OH

Quick and complete service on our electrical outlets

2 years ago

Reply from American Home Shield

Hi Heather. Thank you for letting us know about your positive experience. We are so delighted to hear that your electrical issue was resolved to your satisfaction. We can't wait to work with you again.

Jan. 12th, 2022

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Verified Customer

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Amanda Burghduff Puyallup, WA

When my dryer had a bad heat element they got someone out quick to fix.

2 years ago

Reply from American Home Shield

Hi Amanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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James Ornelas Fresno, CA

It's been good. Every contractor has been friendly and professional.

2 years ago

Reply from American Home Shield

HI James. Thank you for your feedback. We appreciate you letting us know you have been pleased with the service you are receiving. We will continue to do our best to meet your expectations and provide you great service experiences in the future.

Jan. 18th, 2022

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Verified Customer

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Mary Teresa A Doud Baltimore, MD

They have been responsive, kind, and professional.

2 years ago

Reply from American Home Shield

Hi Mary. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Jan. 12th, 2022

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Verified Customer

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Steve crawford Amarillo, TX

Always GREAT with highly professional staff

2 years ago

Reply from American Home Shield

Hi Steve. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experiences in the future.

Jan. 12th, 2022

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Verified Customer

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Larry Tavares Kailua, HI

Fast claim response and service from vendor

2 years ago

Reply from American Home Shield

Hi Larry. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. We are so glad you chose AHS as your home warranty company.

Jan. 12th, 2022

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Verified Customer

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Stan Shelden Richardson, TX

It was fast & professional. Contractor was excellent.

2 years ago

Reply from American Home Shield

Hi Stan. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 12th, 2022

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Verified Customer

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Tamara Harris-Muhammad Philadelphia, PA

Very fast response. Very good with problem resolution.

2 years ago

Reply from American Home Shield

Hi Tamara. Thank you for taking time to let us know about your service experience. We are very happy to know you got a resolution so quickly. We look forward to providing you with the same level of service again in the future.

Jan. 12th, 2022

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Verified Customer

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Larry Robinson Jackson, TN

I had a drain stoppage. I got same day repair.

2 years ago

Reply from American Home Shield

Hi Larry. Thank you for taking time to tell us about your service experience. We are really happy to know the issue was resolved the same day. We understand how important it is to take care of unexpected repairs as quickly as possible. Thank you for choosing AHS.

Jan. 12th, 2022

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Verified Customer

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Chris Alston Newport News, VA

Professional services and detailed customer support

2 years ago

Reply from American Home Shield

Hi Chris. Thank you for letting us know about your experiences. We strive to provide professional service for our members. We are so happy to hear that has been your experience. Thank you for choosing American Home Shield.

Jan. 12th, 2022

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Verified Customer

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Emmanuel Grimes, IA

American Home Shield offers promptly services

2 years ago

Reply from American Home Shield

Hi Emmanuel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Gina Wolfe Frazeysburg, OH

They are awesome and polite and courteous

2 years ago

Reply from American Home Shield

Hi Gina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 13th, 2022

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Verified Customer

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Elizabeth Panorama City, CA

Good and everything was done in a timely manner

2 years ago

Reply from American Home Shield

Hi Elizabeth,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 12th, 2022

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Verified Customer

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Robert Seidman Germantown, TN

Quick, and they replaced my old non functioning furnace.

2 years ago

Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 13th, 2022

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Verified Customer

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Hong M. Chesterfield, MO

Extensive coverage with professional contractors

2 years ago

Reply from American Home Shield

Hi Hong,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Reni Holdenville, OK

I called to get my tub fixed and it was set up within 2 weeks

2 years ago

Reply from American Home Shield

Hi Reni,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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Timothy Johnson Kalamazoo, MI

I was fine with you guys until it came time for my reimbursement that I've yet to receive!

2 years ago

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Verified Customer

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Rita Chayet La Jolla, CA

Very good solved the problemas very fast and well

2 years ago

Reply from American Home Shield

Hi Rita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2022

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Verified Customer

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Cecil Hood Greenwood, AR

Very easy to submit claim and I was updated the entire way.

2 years ago

Reply from American Home Shield

Hi Cecil,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 13th, 2022

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Verified Customer

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Marlo Cedar Hill, TX

3 issues occurred in 1 year. 2 out of 3 resolved to my satisfaction.

2 years ago

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Verified Customer

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Daniel Vaughn Round Rock, TX

Because I have to pay for up grades to the water heater when it already met required codes.

2 years ago

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Verified Customer

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Michael Chapel Hill, NC

Received immediate response and prompt service

2 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Levar Holston Joliet, IL

Claim taken care of Timely and Hassle Free

2 years ago

Reply from American Home Shield

Hi Levar. Thank you so much for your positive feedback. We are so happy to hear your repair issue was resolved to your satisfaction. It is our goal to provide you with hassle and worry free service each time you contact us. Thank you for choosing AHS.

Jan. 12th, 2022

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Verified Customer

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Julian L Straughter Suffern, NY

Reliability, Expertise, There when I needed them the Most

2 years ago

Reply from American Home Shield

Hi Julian. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Jan. 12th, 2022

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Verified Customer

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Eric Walls Tampa, FL

Great customer service in a Timely manner

2 years ago

Reply from American Home Shield

Hi Eric,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 12th, 2022

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Verified Customer

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Darlis Wrenn Warner Robins, GA

Prompt referral service and reasonable prices

2 years ago

Reply from American Home Shield

Hi Darlis. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 12th, 2022

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Verified Customer

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Steven Hathaway Kennewick, WA

They lined me up with a professional that did the job.

2 years ago

Reply from American Home Shield

Hi Steven. It is so wonderful to hear about your positive experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Jan. 12th, 2022

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Verified Customer

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Junius Moyler III Chesapeake, VA

Great response and timely repair from provider

2 years ago

Reply from American Home Shield

Hi Junius. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 12th, 2022

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Verified Customer

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Susi Dayton, OH

They are always helpful, trying to resolve any issues!

2 years ago

Reply from American Home Shield

Hi Susi. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences. We are always ready to assist you as our valued home warranty member.

Jan. 12th, 2022

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Verified Customer

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David Machado Sacramento, CA

Always very fast response time to my requests

2 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2022

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Verified Customer

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David Finn Des Moines, IA

They fix whats broken in a prompt and professional manner

2 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Linda Evers Plano, TX

Outstanding service, prompt and very professional!

2 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Jessica Mathieson New Orleans, LA

Ease of use, response times, comprehensive policies

2 years ago

Reply from American Home Shield

Hi Jessica. Thank you for your feedback. We are so glad to know it has been easy for you to use the service. We hope you continue to find the value in having your AHS warranty coverage.

Jan. 12th, 2022

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Verified Customer

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Janet K Cook Salt Lake City, UT

We've always gotten good service from the providers.

2 years ago

Reply from American Home Shield

Hi Janet. Thank you for letting us know you have been pleased with the service you received. We can't wait to provide you with your next great service experience.

Jan. 12th, 2022

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Verified Customer

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Michele Duncan Chantilly, VA

Good coverage, quick turnaround on claims

2 years ago

Reply from American Home Shield

Hi Michele. Thank you for taking time to write a review. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jan. 12th, 2022

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Verified Customer

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Raul Flores San Antonio, TX

Coverage is good and repair request happens quickly

2 years ago

Reply from American Home Shield

Hi Raul. Thank you for the positive feedback. It is really great to hear how efficiently your repairs needs have been met. Please continue to let us know how we are doing. We look forward to working with you again.

Jan. 12th, 2022

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Verified Customer

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April F McCallister Wichita, KS

They are fast to get someone oit when we have an issue.

2 years ago

Reply from American Home Shield

Hi April. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to know that has been your experience.

Jan. 5th, 2022

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Verified Customer

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Patricia Bates Shawnee Mission, KS

They have been courteous and efficient; the vendors timely.

2 years ago

Reply from American Home Shield

Hi Patricia. Thank you for letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we have been able to do that for you. Thank you for trusting AHS.

Jan. 5th, 2022

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Verified Customer

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Brian Babcock Columbia, TN

Usually good, a slight issue with a recurring issue from last service.

2 years ago

Reply from American Home Shield

Hi Brian,
Thank you for your feedback!

Jan. 19th, 2022

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Verified Customer

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Jennifer Coram, NY

They have helped getting us good service techs

2 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for taking time to let us know you have been pleased with the service techs. We want you to know you can count on AHS when you need us. We look forward to working with you again.

Jan. 5th, 2022

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Verified Customer

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Gd Jacksonville, FL

Came out for the second time yesterday to fix microwave- still not working!!! Have to call today to come back for the 3rd time !!!

2 years ago

Reply from American Home Shield

Hi Gd,
I hate to hear about the delay in service that has been experienced to have your microwave repaired. I would be glad to speak with you to reach a resolution.

Jan. 6th, 2022

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Verified Customer

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Cindy Baah Middletown, NY

Appreciate the quality customer service!

2 years ago

Reply from American Home Shield

Hi Cindy. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. Thank you for choosing AHS.

Jan. 5th, 2022

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Verified Customer

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Kevin Greenville, NC

Very helpful, understanding, respond quickly.

2 years ago

Reply from American Home Shield

Hi Kevin. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jan. 5th, 2022

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Verified Customer

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Nicanor Mendoza Sacramento, CA

Efficiency, fast, great service, friendly.

2 years ago

Reply from American Home Shield

Hi Nicanor. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jan. 5th, 2022

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Verified Customer

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Rosie Weaver Chicago Heights, IL

They sent a technician right to fix the problem

2 years ago

Reply from American Home Shield

Hi Rosie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Jan. 6th, 2022

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Verified Customer

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Michele-Marie Bear Veradale, WA

It was easy and my plumbing got fixed quickly.

2 years ago

Reply from American Home Shield

Hi Michele,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 6th, 2022

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