American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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William. Jacobs

Bad service and long wait for contractor who never communicated and never showed. Long wait for change of contractor

3 years ago

Reply from American Home Shield

Hi William, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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Verified Customer

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Wendy Inga

Excellent service, communication and vendors

3 years ago

Reply from American Home Shield

Hi Wendy. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Apr. 15th, 2022

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Verified Customer

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Varun Bhaskar

Israel was very helpful and resolved our HVAC issue.

3 years ago

Reply from American Home Shield

Hi Varun. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 15th, 2022

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Verified Customer

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Mario Henry

Easy automated system yo create my service request.

3 years ago

Reply from American Home Shield

Hi Mario. Thank you so much for your positive feedback. We are really glad to hear that you have been able to request service with ease. We look forward to providing you with great service and taking care of your next repair need as well.

Apr. 15th, 2022

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Verified Customer

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Ron Palermo

Excellent service and value for the service.

3 years ago

Reply from American Home Shield

Hi Ron. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Apr. 15th, 2022

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Verified Customer

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Michele Dill

They are very prompt, professional and efficient

3 years ago

Reply from American Home Shield

It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Apr. 15th, 2022

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Verified Customer

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Judith Ford

Service is fast and keep me informed regarding appointment

3 years ago

Reply from American Home Shield

Hi Judith. It is our goals to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Apr. 15th, 2022

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Verified Customer

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Joe Fisher

Have used it 3 times and was a enjoyable experience

3 years ago

Reply from American Home Shield

Hi Joe. Thank you so much for your feedback. We love hearing about your positive experience. We are so happy to know that you are enjoying the coverage we offer. We look forward to working with you and being your home warranty company for many years to come.

Apr. 15th, 2022

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Verified Customer

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Joyce Vest

Great customer service great technicians

3 years ago

Reply from American Home Shield

Hi Joyce, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

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Verified Customer

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Paul Gunaraj

Excellent replaced the item as it was not fixable

3 years ago

Reply from American Home Shield

Hi Paul,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

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Verified Customer

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M Richardson

First visit was great experience. He knew what to do

3 years ago

Reply from American Home Shield

Hi M. We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

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Verified Customer

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Esther

Easy to contact them they know was as need

3 years ago

Reply from American Home Shield

Hi Esther, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

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Verified Customer

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Karl Coffman

Quick response and courteous contracts that come on time

3 years ago

Reply from American Home Shield

Hi Karl, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Linda Cole

Customer service and timely manner when service is provided

3 years ago

Reply from American Home Shield

Hi Linda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 15th, 2022

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Verified Customer

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Nicolas Escobedo

Quick response and clear communication. Service was prompt.

3 years ago

Reply from American Home Shield

Hi Nicolas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Exton Eddington

I've had no problems they send tech's out quickly

3 years ago

Reply from American Home Shield

Hi Exton, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

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Verified Customer

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Kevin

Very fast on time and also very customer service friendly.

3 years ago

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Marvin Ross

Excellent service. Quick. Professional. Arrived on time.

3 years ago

Reply from American Home Shield

Hi Marvin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Sandra

Service was excellent and repairs were quick.

3 years ago

Reply from American Home Shield

Hi Sandra,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

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Verified Customer

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Jennifer

It's easy and they make everything easy to get fixd

3 years ago

Reply from American Home Shield

Hi Jennifer, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

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Verified Customer

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Jack Shipley

Friendly service and easy to work with and fast response

3 years ago

Reply from American Home Shield

Hi Jack, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Laveta Dixon

Employees are great and fast to act on my concern

3 years ago

Reply from American Home Shield

Hi Laveta, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

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Verified Customer

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Veronica Scott

It wAs so easy to get my washer repaired

3 years ago

Reply from American Home Shield

Hi Veronica, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 15th, 2022

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Verified Customer

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Edwin Cota

Response to my situation and contractor whom they use.

3 years ago

Reply from American Home Shield

Hi Edwin, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 15th, 2022

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Verified Customer

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Larry Pochter

quickly replaced my dryer that could not be fixed

3 years ago

Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Babken Ayrapetyan

They are working fast and they are very friendly

3 years ago

Reply from American Home Shield

Hi Babken, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Robert

Fast service, fixed issue as requested by customer

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Jessica Gill

Great coverage, very understanding customer service

3 years ago

Reply from American Home Shield

Hi Jessica, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 15th, 2022

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Verified Customer

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Nsharin ricketts

Kind agents, quick solutions, and fair replacement options if necessary

3 years ago

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Verified Customer

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tony Santavicca

Quick access to to a wide variety of reliable home repair contractors

3 years ago

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Verified Customer

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Doug McDonald

Rapid response, good service, timely problem resolution

3 years ago

Reply from American Home Shield

Hi Doug. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Apr. 15th, 2022

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Verified Customer

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Jason C Hardwick

easy claim set up ... quick response from vendor

3 years ago

Reply from American Home Shield

Hi Jason, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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S Van zuiden

Great service fast response considerate and knowledgeable

3 years ago

Reply from American Home Shield

Hi S Van, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Anna Paris

Great service Call before they are scheduled

3 years ago Edited August 23, 2024

Reply from American Home Shield

Hi Anna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 15th, 2022

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Verified Customer

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Mike Griffin

Quick reaction and overall very positive experience

3 years ago

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Jackie Thomas

Super responsive with my issue and fixed within a day

3 years ago

Reply from American Home Shield

Hi Jackie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Marsha Vienneau

Timely, excellent skills and professionalism

3 years ago

Reply from American Home Shield

Hi Marsha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Robert Cornely

Excellent service and repairs were done in a timely manner

3 years ago

Reply from American Home Shield

HI Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 15th, 2022

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Verified Customer

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Margaret Gnau

Service persons were poor Requested to have someone like a Supervisor to call me or my son to clarify our problem and no one has responded

3 years ago

Reply from American Home Shield

Hi Margaret. Thank you for taking time to let us know about your service experience. I am sorry to hear that no one has responded. We would be happy to speak with you to discuss this issue further.

Apr. 15th, 2022

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Verified Customer

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shekelia lockett

The foreign call center is enough for me to never recommend them. I don't understand what is being said and they don't understand what I am saying

3 years ago

Reply from American Home Shield

Hi Shekelia. Thank you for your feedback. I am sorry to hear you could not understand the agents you spoke with. I would be happy to speak with you regarding any unresolved issue.

Apr. 15th, 2022

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Verified Customer

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Jim Marshall

I requested an annual a/c maintenance check and no one has yet scheduled an appointment to do so. It has been over 2 weeks.

3 years ago

Reply from American Home Shield

Hi Jim. Thank you for bringing this matter to our attention. I am sorry to hear that you have not heard from anyone regarding your AC tune-up. I would be happy to speak with you to discuss this issue further.

Apr. 15th, 2022

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Verified Customer

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Stan Walker

Their re-imbursment process for unrepairable washer takes far too long to pay out.

3 years ago

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Verified Customer

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Jerry Lyle

Prompt service, easy to set up a claim online.

3 years ago

Reply from American Home Shield

Hi Jerry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Kimberly Monroe

All of my needs were met in a timely manner.

3 years ago

Reply from American Home Shield

Hi Kimberly, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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FIDEL SAVIGNE Houston, TX

Easy to use and great service. Timely and transparent.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Fidel. We are delighted to hear that you have been pleased with the response time and service you have received. We want you to know you can always rely count on AHS when you need us.

Apr. 9th, 2022

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Verified Customer

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Wynton Stuart Taylor

We recently joined AHS and our experience speaks volumes.

3 years ago

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Verified Customer

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Sarah Alonzo

They are very prompt in responding to service needs.

3 years ago

Reply from American Home Shield

Hi Sarah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Keith

Immediate response to my service request

3 years ago

Reply from American Home Shield

Hi Keith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Scott A Botkin

always prompt when service is requested without delays

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Irma

Received call and set up for service immediately

3 years ago

Reply from American Home Shield

Hi Irma. We know how important your time is so it's really good to hear that your appointment was set up so quickly. Thank you for being a valued member of American Home Shield.

Apr. 9th, 2022

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