American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Daniel Stowell Colorado Springs, CO

Outstanding company that puts the customer first

3 years ago

Reply from American Home Shield

Hi Daniel. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a exceptional service again in the future.

Mar. 17th, 2022

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Verified Customer

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Shanda Misse Hampton, VA

Quick response! Great work. No hassle. Best investment i ever made.

3 years ago

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Verified Customer

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Willam Gulbrandsen Helen, GA

Excellent service on replacement equipment.

3 years ago

Reply from American Home Shield

Hi William,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2022

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Verified Customer

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Elizabeth Wood Russellville, AR

They work diligently and quickly to get the best job done

3 years ago

Reply from American Home Shield

Hi Elizabeth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Jennifer Spring, TX

I had a technician come out and look at my AC a week ago. Still not working and no one has scheduled a follow up appointment

3 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for taking time to let us know you are still having problems with your air conditioning. I would be happy to speak with you to address this issue further.

Mar. 10th, 2022

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Verified Customer

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Douglas Lamont Newton Howell, NJ

Communication, weak website. Some of the vendors take too long to reach out and make an appointment

3 years ago

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Verified Customer

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Angie Hagler Norfolk, VA

Fast response and nice and knowledgeable technicians

3 years ago

Reply from American Home Shield

Hi Angie. Thank you for taking time to let us know you were pleased with the response time and the technicians. It is our goal to provide you with service you can rely one. Thank you for trusting AHS.

Mar. 10th, 2022

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Verified Customer

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Kim arpey Atlanta, GA

They have been very helpful and urgent when issues arise.

3 years ago

Reply from American Home Shield

Hi Kim. Thank you for taking time to write a review. We understand how important it is to provide our members with prompt and dependable service. We are so glad to know this has been your experience. Thank you for choosing AHS.

Mar. 16th, 2022

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Verified Customer

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Michael Hassan Fishers, IN

The fast response I get when I call for service.

3 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Reenita McRae Tucson, AZ

Superb customer service. Fast turnaround and dispatch.

3 years ago

Reply from American Home Shield

Hi Reenita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Robert Wells Champaign, IL

The team was very professional, efficient and punctual.

3 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Robin E Dawson Palmdale, CA

They were very nice and quickly fixed my issue

3 years ago

Reply from American Home Shield

Hi Robin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Paul Maurer Niles, IL

They work well with you and they listen and help out.

3 years ago

Reply from American Home Shield

Hi Paul. Thank you so much for taking time to let us know how pleased you have been with the service you have received. It is our goal to provide you with this same level of service each time you reach out to us. Thank you for being our valued home warranty member.

Mar. 16th, 2022

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Verified Customer

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Khuu Daisy Knoxville, TN

They took care of the problem and got someone here quickly!

3 years ago

Reply from American Home Shield

Hi Khuu,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Frances Davis Venice, FL

They responded quickly and sent a great technician.

3 years ago

Reply from American Home Shield

Hi Frances,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Chatte Mitchell Tracy, CA

Quick response to my request. Job done in timely manner

3 years ago

Reply from American Home Shield

Hi Chatte,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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WANDA EDWARDS Dublin, CA

I made my claim and they sent someone right out

3 years ago

Reply from American Home Shield

Hi Wanda. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Mar. 12th, 2022

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Verified Customer

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Mike Kessler Chicago, IL

I have called several times to get an issue fix and no one can help me. I keep getting the run around

3 years ago

Reply from American Home Shield

Hi Mike, I hate to hear about the work order that was unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Larry W Chu Concord, CA

I pressed on a communication about a claim. It was resolved. Immediately.

3 years ago

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Verified Customer

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Ellen-Marie Knehans Stafford, VA

Very professional and prompt to provide good service

3 years ago

Reply from American Home Shield

Hi Ellen. Thank you so much for the 5 star review. Is is really wonderful to know that you are happy with your service from AHS. We can't wait to provide you with this same level great service the next time you need to use your warranty coverage.

Mar. 12th, 2022

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Verified Customer

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Pagie Gross Louisville, KY

quick response, polite service, good service

3 years ago

Reply from American Home Shield

Hi Paige. Thank you for taking time to let us know how pleased you have been with the service you are receiving. Please continue to let us know how we are doing. We look forward to providing your with exceptional service again.

Mar. 12th, 2022

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Verified Customer

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K. Goodwin Ridgecrest, CA

My service was taken care of in less than 24 hours

3 years ago

Reply from American Home Shield

Hi K. Thank you for the positive review. We know how valuable your time is and is really great to know the problem was resolved so quickly and to your satisfaction. Thank you for being a valued member of AHS.

Mar. 12th, 2022

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Verified Customer

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Sharon Hollins Upper Marlboro, MD

Good experience with ac and refrigerated repair. Terrible experience with hot water heater repair

3 years ago

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Verified Customer

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Cheri Wanier Cypress, TX

Very easy to contact and easy claims process.

3 years ago

Reply from American Home Shield

Hi Cheri. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well.

Mar. 11th, 2022

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Verified Customer

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Bridget Thrasher Washington, DC

Reliable service and competent providers.

3 years ago

Reply from American Home Shield

Hi Bridget. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 11th, 2022

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Verified Customer

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Mary Richardson Ackerman, MS

Because they charged me for really nothing just told me what I already knew and charged me 100 to do it

3 years ago

Reply from American Home Shield

Hi Mary, I hate to hear about the work order that was unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Teri Carringer Wilmington, NC

Whenever I request, they response quickly and properly.

3 years ago

Reply from American Home Shield

Hi Teri. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 11th, 2022

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Verified Customer

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Lakeicha Marshall Independence, KS

They got my appliances taken care of quickly.

3 years ago

Reply from American Home Shield

Hi Lakeicha. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and dependable service for our members. We thank you for allowing us the opportunity to do that for you.

Mar. 11th, 2022

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Verified Customer

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Ms. Stanley Stone Mountain, GA

Refrigerator repaired three weaks ago, on problum's

3 years ago

Reply from American Home Shield

Hi Ms. Stanley. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need as well.

Mar. 11th, 2022

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Verified Customer

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Tony Wojciechowski New Bern, NC

I have never had an issue with getting any of my service requests covered

3 years ago

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Verified Customer

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Evelyn Contreras Hamilton, OH

prompt service. issue resolved. good followup

3 years ago

Reply from American Home Shield

Hi Evelyn. It is wonderful to hear that your problem was resolved to your satisfaction. We are here to take the hassle and worry out of home repairs and we are so happy that you are allowing AHS to do that for you.

Mar. 11th, 2022

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Verified Customer

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gary dudley Peoria, AZ

Very timely and professional service reps

3 years ago

Reply from American Home Shield

Hi Gary. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Mar. 11th, 2022

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Verified Customer

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Jason Williams Saint Paul, MN

Response time quality of work employees cost effective

3 years ago

Reply from American Home Shield

Hi Jason. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 10th, 2022

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Verified Customer

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Paul Somers San Antonio, TX

I've been owed a refund of $75 for over a month. I've called several times and still no resolution.

3 years ago

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Verified Customer

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Chris Frederick Glendale, AZ

Immediate response, courtesy and concern for my issues!

3 years ago

Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Percy G Butler Niceville, FL

Very fast service and an extremely competent technician.

3 years ago

Reply from American Home Shield

Hi Percy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Jeannine Tuttle Owasso, OK

Most contractors respond to Service Request in a timely manner.

3 years ago

Reply from American Home Shield

Hi Jeannine, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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Laura Beghein Gilroy, CA

Highly professional and have excellent contactors

3 years ago

Reply from American Home Shield

Hi Laura. Thank you for the positive review. We want you to know you can count on AHs when you need us. Please continue to let us know how we are doing.

Mar. 16th, 2022

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Verified Customer

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Sara Baker Morgantown, WV

They are very responsive and solve issues well

3 years ago

Reply from American Home Shield

Hi Sara. Thank you for taking time to let us know about your experience with AHS. We understand how important it is to provide you with service you can count on. We look forward to providing you with exceptional service again.

Mar. 16th, 2022

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Verified Customer

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Vicky Noland Rochester, NY

positive response professional and timely

3 years ago

Reply from American Home Shield

Hi Vicky, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 14th, 2022

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Verified Customer

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Very Dissatisfied Customer Richmond, VA

Some of their contracted are overrated, while some are great.

3 years ago

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Verified Customer

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Liana Ramirez Bear, DE

Agent handled request promptly, was polite

3 years ago

Reply from American Home Shield

Hi Liana,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Michael Soto Roseville, CA

Timely, use quality companies to repair item

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for the positive review. We always want you to know you can count on AHS when you need us. We look forward to providing you with great service for your next repair need as well.

Mar. 16th, 2022

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Verified Customer

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Maurice Rasheed Palm Coast, FL

met expectations and delivered as promised

3 years ago

Reply from American Home Shield

Hi Maurice. Thank you so much for the positive feedback. We want you to know you can count on AHS when you need us. We are so happy that choose us as your home warranty company.

Mar. 16th, 2022

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Verified Customer

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Badri Coppell, TX

The Vendor selection is horrible. You have no choice in selection process even when vendor shows to be incompetent

3 years ago

Reply from American Home Shield

Hi Badri, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Apr. 13th, 2022

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Verified Customer

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Alexandra Baczek Lake Elsinore, CA

Easy to submit request. Service was hassle free

3 years ago

Reply from American Home Shield

Hi Alexandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Michael E. Tyson Portsmouth, VA

They are a good company very professional

3 years ago

Reply from American Home Shield

Hi Michael. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Mar. 9th, 2022

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Verified Customer

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Aly Inverness, FL

She was able to help me get help for my dish washer

3 years ago

Reply from American Home Shield

Hi Aly. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Mar. 9th, 2022

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Verified Customer

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John Clover, SC

Customer service is a joke, can't speak to anyone that can answer your question and takes days to get any response

3 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to write a review. I am sorry to hear that you were not able to speak with anyone when needed. I would be happy to speak with you to discuss your concerns further.

Mar. 10th, 2022

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Verified Customer

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George Ebai Summerville, SC

Technically competent. My experience was excellent.

3 years ago

Reply from American Home Shield

Hi George,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

American Home Shield Reviews