American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Charo Sutton Las Vegas, NV

Vendors are very professionals and offer very good service

3 years ago

Reply from American Home Shield

Hi Charo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Dalya Gabriel Glenview, IL

They resolved your problem immediately,edietly

3 years ago

Reply from American Home Shield

Hi Dayla,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 9th, 2021

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Verified Customer

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David Mayhall Keller, TX

Good service and problem resolution with good contractors.

3 years ago

Reply from American Home Shield

Hi David,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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Verified Customer

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Forrest Smith Garland, TX

He was diligent and persistent in his job.

3 years ago

Reply from American Home Shield

Hi Forrest. We appreciate you letting us know about your repair experience. We are so glad to know you were pleased with the service you received. We look forward to taking care of your next repair need as well. Thank you for choosing AHS.

Nov. 9th, 2021

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Verified Customer

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V Port Saint Lucie, FL

Jessica's customer service was second to none!

3 years ago

Reply from American Home Shield

Hi V. Thank you so much for letting us know about the great customer service you received from Jessica. We look forward to providing you with this same level of service whenever you reach out to us. Thank you for choosing AHS.

Nov. 9th, 2021

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Verified Customer

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Janet Modesto, CA

Fast service! Didn't have to wait weeks for my appointment

3 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Jeff Baucum Lubbock, TX

Service and repairs are always completed fully and timely.

3 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Jeffrey Holley Graniteville, SC

Was overcharged for two monthly payments, have tried to be refunded since August with no luck. Very unhappy with the customer service.

3 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for letting us know about your billing and payment issue. We do apologize if your payments were overcharged. I would be happy to speak with you and assist with resolving this issue.

Nov. 10th, 2021

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Verified Customer

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Jerry Kramer Spanish Fort, AL

Takes only one visit with my computer to correct whatever problem I have!

3 years ago

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Verified Customer

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Joe Bettendorf, IA

Service request to job completion only took a couple days.

3 years ago

Reply from American Home Shield

Hi Joe. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 9th, 2021

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Verified Customer

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Joel Chansky Oro Valley, AZ

Super easy and convenient - turnkey service model

3 years ago

Reply from American Home Shield

Hi Joel. Thank you for letting us know how pleased you are with your AHS service. We can't wait to provide you with great service for your next repair need as well.

Nov. 9th, 2021

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Verified Customer

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Janet Milwaukee, WI

The people I spoke to were friendly and helpful.

3 years ago

Reply from American Home Shield

Hi Janet. We want you to know we are here when you need us. Thank you for trusting AHS. We look forward to providing you with exceptional service again in the future.

Nov. 9th, 2021

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Verified Customer

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Judith Williams Laveen, AZ

They went above and beyond what I ever expected

3 years ago

Reply from American Home Shield

Hi Judith. We are so glad to hear how pleased you were with the service you received. We can't wait to provide you with the same level of great service again.

Nov. 9th, 2021

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Verified Customer

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Peter Kok Fresno, CA

Quick response, easy access, reasonable price

3 years ago

Reply from American Home Shield

Hi Peter. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 9th, 2021

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Verified Customer

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Karel Watkins Melbourne, FL

Prompt service & problems solved. friendly repairmen

3 years ago

Reply from American Home Shield

Hi Karel. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 9th, 2021

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Verified Customer

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Louise Burcalow Arlington, TX

Ahs will not pay claim to repair a that trips breaker on very hot days when system runs continuously.

3 years ago

Reply from American Home Shield

Hi Louise,
Thank you for bringing these concerns to our attention. I would be glad to speak with you to assist with a resolution to your service issues.

Nov. 10th, 2021

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Verified Customer

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Linda Davis Beaumont, TX

They always fix what is wrong and are always eager to help.

3 years ago

Reply from American Home Shield

Hi Linda. Thank you so much for your feedback. We love to provide our member with service they can count on. We look forward to being your warranty company and taking the hassle out of your home repair needs for many years to come.

Nov. 9th, 2021

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Verified Customer

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Lloyd Brown Tucson, AZ

Always seem professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Lloyd. Thank you for your feedback. We are happy to hear that you have been pleased with the service you received. We hope you continue to find the value in being an AHS warranty member.

Nov. 9th, 2021

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Verified Customer

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Kamile malik Morrisville, NC

Just takes your money. The contract is written so smart that when you need something replaced they find a way out of it.

3 years ago

Reply from American Home Shield

Hi Kamile. Thank you for your feedback. I hate to hear you have not been pleased with your warranty coverage. I would be happy to speak with you to address any unresolved issue.

Nov. 10th, 2021

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Verified Customer

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Chiquita Morton Gordonsville, VA

AHS had someone at my home in a timely manner

3 years ago

Reply from American Home Shield

Hi Chiquita. It is really wonderful to hear that you had someone at your home promptly. It is our goal to take the hassle out of your home repairs. Thank you for trusting AHS.

Nov. 9th, 2021

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Verified Customer

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Veronica Manteca, CA

Prompt response and resolution to my problem.

3 years ago

Reply from American Home Shield

Hi Veronica. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service with each call. Thank you for trusting AHS.

Nov. 8th, 2021

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Verified Customer

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Tyshinna Mason Ellenwood, GA

Time / Communication /Convenient/ Problems Resolved

3 years ago

Reply from American Home Shield

Hi Tyshinna. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you and resolve the issue Thank you for trusting AHS.

Nov. 8th, 2021

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Verified Customer

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Ravi Pothukuchy Austin, TX

Easy of getting service requests fulfilled

3 years ago

Reply from American Home Shield

Hi Ravi. Thank you for letting us know that it has been easy for you to receive the service you requested. We want you to know you can depend on the service and coverage we offer. We look forward to working with you again and taking care of your next repair need.

Nov. 8th, 2021

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Verified Customer

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Terry Rambert Virginia Beach, VA

I think the service call is too high and does not need to increase any further.

3 years ago

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Verified Customer

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Alphonso ScottCross Goldsboro, NC

They are Professional, prompt, reasonable,

3 years ago

Reply from American Home Shield

Hi Alphonso. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 8th, 2021

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Verified Customer

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Sue R. Montgomery, AL

Professional, quick service, easy to work with!

3 years ago

Reply from American Home Shield

Hi Sue. We love to hear from our members. We really appreciate you taking time to provide feedback on the service you received. We can't wait to provide you with your next great service repair.

Nov. 8th, 2021

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Verified Customer

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Lisa M Canal Winchester, OH

They strive to find fine print in the contract for every single service request, so that they can deny it and NOT cover anything. It's a scam

3 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for bringing the issue to our attention. I would be glad to speak with you to resolve your experience.

Nov. 10th, 2021

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Verified Customer

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Monique Drayton Washington, DC

I have always had A one service...never a disappointment

3 years ago

Reply from American Home Shield

Hi Monique. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your future repair needs.

Nov. 9th, 2021

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Verified Customer

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Dennis Roche Merkel, TX

Quick service with no hassles. Awesome service providers.

3 years ago

Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Darrell Tom Eagan Tucson, AZ

Made numerous calls to service agents, plural people plus computer service requests from June to Oct 2021 to get microwave and refrigerator fixed

3 years ago

Reply from American Home Shield

Hi Darrell,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 10th, 2021

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Verified Customer

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Mauricio Alvarez San Antonio, TX

awesome, the technician work it fast and eficiently

3 years ago

Reply from American Home Shield

Hi Mauricio,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Daniel Atlanta, GA

Its been months after coming out looking at my air conditioning and i been getting the run around, and no one will return my calls

3 years ago

Reply from American Home Shield

Hi Daniel. Thank you for bringing your concerns to our attention regarding your air conditioning. I would be happy to speak with you to further address this issue.

Nov. 10th, 2021

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Verified Customer

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Beverly LeBan New Orleans, LA

AHS Customer Service was very Professional

3 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Gloria hermosillo Hanford, CA

Can't rate yet still waiting for dishwasher racks and no communication at all from home shield

3 years ago

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Verified Customer

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Jose abrego Las Vegas, NV

They're fast and fix items quickly and no problems

3 years ago

Reply from American Home Shield

Hi Jose,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Janice Nelson Portsmouth, VA

Reps were very courteous, on time & professional.

3 years ago

Reply from American Home Shield

Hi Janice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Jose Lopez San Antonio, TX

Easy to use and efficient and scheduling work orders

3 years ago

Reply from American Home Shield

Hi Jose,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Julie Moore Philadelphia, PA

He was very imforative about my product.

3 years ago

Reply from American Home Shield

Hi Julie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 9th, 2021

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Verified Customer

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Marilyn Levine Yuma, AZ

They were so easy to work with. Things got fix right away.

3 years ago

Reply from American Home Shield

Hi Marilyn,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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Verified Customer

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Princess Hall Manassas, VA

We have an affordable way to get repairs done.

3 years ago

Reply from American Home Shield

Hi Princess. Thank you for your feedback. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 9th, 2021

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Verified Customer

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Renee South Holland, IL

They have always been prompt and timely.

3 years ago

Reply from American Home Shield

Hi Renne,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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shannon Ontario, CA

Excellent customer service and follow up

3 years ago

Reply from American Home Shield

Hi Shannon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 9th, 2021

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Verified Customer

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Eric detoro Fort Mill, SC

Easy and fast service. Great customer service

3 years ago

Reply from American Home Shield

Hi Eric,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Gaylon Stedman, NC

Everyone i have had to talk to had been very professional

3 years ago

Reply from American Home Shield

Hi Gaylon,Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Karen

They are very professional and did excellent work.

3 years ago

Reply from American Home Shield

Hi Karen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 9th, 2021

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Verified Customer

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Maxine G Yohe Youngstown, OH

They did not help me. They would not refund the money I put out to find someone who could take care of the problem and they couldn't.

3 years ago

Reply from American Home Shield

Hi Maxine. Thank you for letting us know you feel you did not receive the help you needed. I would be happy to look into this matter further and follow up with you.

Nov. 10th, 2021

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Verified Customer

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Steven Alan Odom Destin, FL

on time and quickly addressed my problem

3 years ago

Reply from American Home Shield

Hi Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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al Cibolo, TX

American Home Shield offers Quick and Friendly service.

3 years ago

Reply from American Home Shield

Hi Al,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Irma Shafter, CA

I was able to purchase a replacement without any hassles.

3 years ago

Reply from American Home Shield

Hi Irma. Thank you for the review. We love to take the hassle and worry out of your unexpected home repairs. We are so glad we had the opportunity to provide you with service you can count on.

Nov. 9th, 2021

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Verified Customer

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Connie Brooks Orangeburg, SC

Because they through on fixing my air condition.

3 years ago

Reply from American Home Shield

HiConnie,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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