American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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CHRISTO THOMAS Marion, IA

We always have great response on repair requests

3 years ago

Reply from American Home Shield

Hi Christo,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Douglas S Wisener Fresno, CA

They lied about available plumbers, sent a plumbing company that would not do the repair but still charged us service fee of $100.

3 years ago

Reply from American Home Shield

Hi Douglas. Thank you for your feedback regarding your plumbing experience. I am sorry to hear that the issue was not resolved to your satisfaction. I would be happy to speak with you to further address this matter.

Oct. 20th, 2021

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Verified Customer

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Cm Tracy, CA

Good customer service setters are good with their limited authorization

3 years ago

Reply from American Home Shield

Hi Cm. Thank you for letting us know you have been satisfied with the service you have received. Please continue to let us know how we are doing. This helps us to provide you with an even better experience for your next repair need.

Oct. 25th, 2021

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Verified Customer

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Harriet Putimahtama Laguna Hills, CA

Arranged for a dispatcher to come out for my repair's request promptly

3 years ago

Reply from American Home Shield

Hi Harriet. Thank you for your positive review. We strive to provide our members with prompt and efficient service. We are so glad to know we were able to do that for you. Thank you for trusting AHS.

Oct. 25th, 2021

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Verified Customer

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Debra Michelle Favre Woodway, TX

Easy to set up an appointment, quick reply and solutions

3 years ago

Reply from American Home Shield

Hi Debra,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Mel Bend, OR

Great service! Their contractors are very timely and responsive.

3 years ago

Reply from American Home Shield

Hi Mel,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Oct. 19th, 2021

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Verified Customer

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John Bell Covington, LA

Satisfactory service, outstanding supplier!

3 years ago

Reply from American Home Shield

Hi John. Thank you for such a wonderful review. It makes us very happy to know how pleased your were with the service you received. We will do our best to make sure you receive this same level of service each time you need us.

Oct. 18th, 2021

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Verified Customer

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Rufus Terrell Raeford, NC

The technician was very professional and very courteous.

3 years ago

Reply from American Home Shield

Hi Rufus. Thank you for letting us know the technician was professional and courteous. We understand the importance of providing you with service you can trust. We are so happy to hear about your great experience.

Oct. 18th, 2021

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Verified Customer

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Johnny Gonzales Tolleson, AZ

Always fast with assigning someone out to fix any problems.

3 years ago

Reply from American Home Shield

Hi Johnny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Esther Carney Citrus Heights, CA

American Home Shield has been pretty consistent with service and coverage.

3 years ago

Reply from American Home Shield

Hi Esther,
We appreciate your support and hope you continue to enjoy American Home Shield!

Oct. 19th, 2021

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Verified Customer

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Mike B Sykesville, MD

Excellent! One call takes care of everything.

3 years ago

Reply from American Home Shield

Hi Mike,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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JOSE Gallegos Brookfield, WI

I got great service from the contractor selected by AHS

3 years ago

Reply from American Home Shield

Hi Jose. Thank you for taking time to let us know about the great experience you had. We can't wait to provide you with aother great service experience as well.

Oct. 18th, 2021

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Verified Customer

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Roderick esteban North Las Vegas, NV

Very accommodating and very helpful. Good company

3 years ago

Reply from American Home Shield

Hi Roderick,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Martha Thacker Pearland, TX

Always have taken care of any issues in a timely manner

3 years ago

Reply from American Home Shield

Hi Martha,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

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Verified Customer

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Thomas Roe Denison, TX

It was extremely easy and user friendly.

3 years ago

Reply from American Home Shield

Hi Thomas. It is so great to know you were able to request the service you needed with ease. We look forward to providing you with another great experience in the future as well.

Oct. 18th, 2021

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Verified Customer

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Bill McFadyen

Timely response and fixed problemsfriendly technician

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bill. We are so excited to read your review. We love taking the hassle and worry out of unexpected home repairs. Thank you so much for trusting AHS to be there when you need us.

Oct. 18th, 2021

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Verified Customer

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Thomas williams Squaw Valley, CA

They responded to my faulty microwave oven and replaced it.

3 years ago

Reply from American Home Shield

Hi Thomas. Thank you for your feedback. It is great to know you were happy with the service and replacement of your microwave. We want you to know you can trust in the service we provide. We look forward to taking care of your next repair need as well.

Oct. 18th, 2021

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Verified Customer

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Derrick Martin Jacksonville, NC

Service has been timely and professional

3 years ago

Reply from American Home Shield

Hi Derrick,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

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Verified Customer

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Joseph Trentley Clermont, FL

Simply to set up and the contractor was very communicative

3 years ago

Reply from American Home Shield

Hi Joseph. Thank you for the 5 star review. We are so happy that you were pleased with the service you received. Thank you for trusting AHS.

Oct. 18th, 2021

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Verified Customer

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samuel a anderson Houston, PA

answered my needs very quickly, always available

3 years ago

Reply from American Home Shield

Hi Samuel. It is so wonderful that your repair need was taken care of to your satisfaction. We can't wait to provide you with excellent service for your next repair.

Oct. 18th, 2021

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Verified Customer

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karenp Easton, MD

i have received prompt service with reliable vendors

3 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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M V Acworth, GA

Your reps need better listening skills is easy to tell that English is not their first language.

3 years ago

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Verified Customer

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Richard Drue Cibolo, TX

Typically the companies / technicians are not Tier 1... usually Tier 2 or Tier 3. Doubt I'll renew next year.

3 years ago

Reply from American Home Shield

Hi Richard. Thank you for your feedback. I am sorry to hear that you have not been pleased with the technicians that have been sent to your home. I would be happy to speak with you to assist with any unresolved issue.

Oct. 20th, 2021

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Verified Customer

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Gordon Cail Leland, NC

Service is fine when needed but they have gone up on their pricing 3 years in a row.

3 years ago

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Verified Customer

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Xanthe Edwards Pittsburgh, PA

There customer resolution with companies are poor you don't get no HELP from customer service

3 years ago

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Verified Customer

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Susana santos Las Vegas, NV

Very bad experience, broken washer, dryer,dishwasher,microwave and refrigerator and AHS is giving me hard time and no solution yet

3 years ago

Reply from American Home Shield

Hi Susana,
I would be glad to speak with you to assist with a resolution to the service repairs.

Oct. 21st, 2021

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Verified Customer

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Roger Norde Fayetteville, GA

Quick professional attention to our problem

3 years ago

Reply from American Home Shield

Hi Roger,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Brian Horn Columbus, OH

Was super easy and very affordable. Fast service.

3 years ago

Reply from American Home Shield

Hi Brian,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Terry Moser Fresno, CA

Prompt professional and courteous service

3 years ago

Reply from American Home Shield

HiTerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Regina Adams Newnan, GA

Not good. The co. never could find my Compressor to put it in to repair my AC. They were playing games to avoid the repair cost

3 years ago

Reply from American Home Shield

Hi Regina,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to assist with the AC repairs.

Oct. 21st, 2021

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Verified Customer

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Ciro A Lopez Argyle, TX

Profesional and courteous excellent service

3 years ago

Reply from American Home Shield

Hi Ciro,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 19th, 2021

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Verified Customer

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Mary Bryant North Las Vegas, NV

Great service. Usually meet my needs promptly.

3 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Cheryl Hinton Portsmouth, VA

They respond quickly and solve your problem.

3 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Scott HKoenings Port Washington, WI

Always on time and job done right the first time.

3 years ago

Reply from American Home Shield

Hi Scott,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Deborah Walker Corona, CA

Quick response and the problem was fixed.

3 years ago

Reply from American Home Shield

Hi Deborah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Roy Ishiiq Lodi, CA

I have received prompt and efficient service.

3 years ago

Reply from American Home Shield

Hi Roy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Richelle Blackwell-Jones

I always feel like I'm give priority service.

3 years ago Edited August 15, 2024

Reply from American Home Shield

Hi Richelle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Pamela K Rupp Newnan, GA

They took care of my roof leak fast and efficiently

3 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Vicki D bennett Erwin, TN

They had my refrigerator fixed very quickly.

3 years ago

Reply from American Home Shield

Hi Vicki,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Stephen C Gonzales Burleson, TX

Always great customer service prompt response

3 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Patsy A Kietzman Evansville, IN

Prompt responses-use of multiple companies large and small

3 years ago

Reply from American Home Shield

Hi Patsy,
Thank you for your feedback!

Oct. 18th, 2021

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Verified Customer

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Sara Bonfield Muscle Shoals, AL

Prompt service and professional contractors

3 years ago

Reply from American Home Shield

Hi Sara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Timothy Durham, NC

Everything has been great and trustworthy with AHS

3 years ago

Reply from American Home Shield

Hi Timothy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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John W Santa Ynez, CA

Generally good ,, but sometimes approvals and parts are delayed

3 years ago

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Verified Customer

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Curtaz Antioch, CA

Always very professional and quick response time

3 years ago

Reply from American Home Shield

Hi Curtaz,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 12th, 2021

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Verified Customer

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Michael Reagan Sterrett, AL

Helped me get to the root of the problem

3 years ago

Reply from American Home Shield

Hi Michael,
Your feedback is more than appreciated and we hope you continue to enjoy AHS!

Oct. 12th, 2021

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Verified Customer

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Debby Ewen Louisville, KY

Offered free pre-season heating inspection. Our unit is in rafters. You do not have a ac/heating company that can work on our unit.

3 years ago

Reply from American Home Shield

Hi Debby. Thank you for taking time to write a review. I am sorry to hear that no one was able to do the pre-season check of your heating system. I would be happy to speak with and further address this issue.

Oct. 13th, 2021

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Verified Customer

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Alfredo Alcala Henderson, NV

It's a company that takes your calls with fast results

3 years ago

Reply from American Home Shield

Hi Alfredo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Peter R Mamone Painesville, OH

the technician was not only on time but very efficent

3 years ago

Reply from American Home Shield

Hi Peter,
Your feedback is more than appreciated and we hope you continue to enjoy AHS!

Oct. 12th, 2021

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Verified Customer

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m anderson Mebane, NC

they usually try to be very helpful in resolving the problem

3 years ago

Reply from American Home Shield

Hi M Anderson,
We appreciate your support and hope you continue to enjoy American Home Shield!

Oct. 19th, 2021

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