American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

David Stiner Zillah, WA

The customer service is great! Also, it is easy to submit a work order online.

3 years ago

Reply from American Home Shield

Hi David. Thank you for letting us know about the great experience you have had and we are so happy that you have been able to request service on line with ease. We look forward to providing you with great service for you rnext repair need as well.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Jeffrey L Reises Bradenton, FL

The plumber came right on time and fixed the leak

3 years ago

Reply from American Home Shield

Hi Jeffrey. We know how important your time is so we strive to provide you with prompt and dependable service. We are so happy that you let us know how pleased you were with your service experience. Thank you for choosing AHS.

Aug. 9th, 2021

check_circle

Verified Customer

star star star star star

James Joseph Belleville, IL

very quick to respond to replacing the frig. Unbelievable.

3 years ago

Reply from American Home Shield

Hi James. It is great to know that you were pleased with the response time for replacing your refrigerator. We look forward to taking care of your next repair need to you satisfaction as well.
Thank you for trusting AHS.

Aug. 9th, 2021

check_circle

Verified Customer

star star star star star

Shelley Astoria, OR

Great website and response time to request

3 years ago

Reply from American Home Shield

Hi Shelley,
Thank you for your feedback! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

steve oaxaca Fresno, CA

Promt and knowledgeable. Friendly and speaking clearly

3 years ago

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Thom Sopcich Henderson, NV

Excellent service and quick response to garage door

3 years ago

Reply from American Home Shield

Hi Thom,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Vyvyca Walker Whiteland, IN

I like that they quickly find contractors to fix my problems.

3 years ago

Reply from American Home Shield

Hi Vyvyca. Thank you for taking time to rate your home warranty experience. We are happy to hear that you are pleased with the response time of the contractors. We welcome your
feedback. Please continue to let us know how we are doing.

Aug. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tyler Brown Wichita Falls, TX

Horrible. Got a service contractor who came out and then never answered my calls or put in repair diagnosis and all I was told was to wait.

3 years ago

Reply from American Home Shield

Hi Tyler. Thank you for letting us know about your service experience. We are here to address your concerns. I would be happy to speak with you further to assist with a resolution to this issue.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star star

Andrew Fayetteville, NC

Easy, prompt, and convenient! Would recommend!

3 years ago

Reply from American Home Shield

Hi Andrew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Beth Andersen-phillips Jensen Beach, FL

Prompt, repaired problem correctly, courtesy

3 years ago

Reply from American Home Shield

Hi Beth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2021

check_circle

Verified Customer

star star star star star

Cassandra Rosenberg, TX

They were available to assist and answer my questions.

3 years ago

Reply from American Home Shield

Hi Cassandra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Daniel Klain York Haven, PA

Worked very well was quickly accomplished and done professioally

3 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 24th, 2021

check_circle

Verified Customer

star star star star star

ed hickd Knoxville, TN

on time professional well pleased and courteous

3 years ago

Reply from American Home Shield

Hi Ed,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Gina Hampton, VA

The A/C Technician was professional and timely

3 years ago

Reply from American Home Shield

Hi Gina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Johnny Samuel Shreveport, LA

Listen to my concerns and fulfilled my need in a range

3 years ago

Reply from American Home Shield

Hi Johnny,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star star

Joy Hallum Fort Worth, TX

I have had a great experience with American Home Shield

3 years ago

Reply from American Home Shield

Hi Joy,
Thank you for your feedback! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Keith Hankins Plano, TX

Great coverage, reasonable prices, and responsive service!

3 years ago

Reply from American Home Shield

Hi Keith,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Maria J Evaro Bakersfield, CA

Not to happy took for ever to get a AC company out and my house still not getting cool

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Marie Harris Rex, GA

I have a water leak, and I feel as if no one is trying to help me. The water heater was replaced by AHS and that cost me $850.

3 years ago

Reply from American Home Shield

Hi Marie. I am sorry to hear that you have a water leak. I can see why this would be upsetting. I would be happy to speak with you to assist with resolving this issue.

Aug. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Marsha Gillespie Lamar, MS

American Shield is the worst. I have had issues with them since December and it is still not resolved. I am seriously considering dropping my plen.

3 years ago

Reply from American Home Shield

Hi Marsha. We are really sorry to hear that you have an issue that has not been resolved for several months. Thank you for letting us know. I would be happy to speak with you so that I can assist with a resolution.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Robert Herndon Lawrenceville, GA

Website was not updated with new contract information. Had to place a call for service.

3 years ago

check_circle

Verified Customer

star star star star star

Sharon Cypress Fort Lauderdale, FL

quick and efficient they always come through!

3 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Sharon N Darby Indianapolis, IN

Quick response, excellent choice for service

3 years ago

Reply from American Home Shield

Hi Sharon,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Audrey Evans Marshallville, GA

Great service response! Excellent value for plan coverage!

3 years ago

Reply from American Home Shield

Hi Audrey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Cheri McElroy Bradenton, FL

No problem with getting repairman out to fix my toilet. All went well

3 years ago

Reply from American Home Shield

Hi Cheri,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Hollie Hampton, VA

Great coverage but needs to do renewal pricing and procedures differently

3 years ago

check_circle

Verified Customer

star star star star star

James R. Russell, M.D. Miramar Beach, FL

It has been very timely and professional. I am well pleased

3 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Leonard Marshall, TX

AC problems - great service. Fixed in under 30 minutes.

3 years ago

Reply from American Home Shield

Hi Leonard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Georgia Man Cartersville, GA

Excellent service technician. Great, prompt service.

3 years ago

Reply from American Home Shield

Hi Georgia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Russell North Las Vegas, NV

My a/c went out. Got it fixed in 30 minutes.

3 years ago

Reply from American Home Shield

Hi Russell,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Sherry Wirick Delaware, OH

response from customer service was exceptional

3 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Tammy Doty Springdale, AR

They almost always get people that know what they are doing.

3 years ago

check_circle

Verified Customer

star star star star star_border

John Irving, TX

They did a thorough job on repsirs to an sir conditioning unit.

3 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Joe Covington Mechanicsville, VA

Very good company to deal with. Response time is very quick

3 years ago

Reply from American Home Shield

Hi Joe,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 24th, 2021

check_circle

Verified Customer

star star star star star

Doreen Houston, TX

Very good experience on all service requests

3 years ago

Reply from American Home Shield

Hi Doreen. It is really wonderful that you have had great experiences on all of your service requests. We understand how important it is to provide service you can count on. Thank you for choosing AHS to do that for you.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Brown Montrose Heights, VA

Very good service, timely, good customer service, friendly.

3 years ago

Reply from American Home Shield

Hi Brown,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Katienna Elizabeth Brown-Gardner Daytona Beach, FL

Ac went out took two days but a repair guy came and handled it no problem

3 years ago

Reply from American Home Shield

Hi Katienna,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

check_circle

Verified Customer

star star star star star

Jason Luna Indio, CA

AC went out, set up appointment online. Super easy

3 years ago

Reply from American Home Shield

Hi Jason. Thank you for letting us know how easy it was to request service on line. We are here to take the hassle and stress out of home repairs. We look forward to working with you for many more years to come.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Geraldine K Goins Huntsville, AL

Everything is working fine no problems so far

3 years ago

Reply from American Home Shield

Hi Geraldine. Thank you for the 5 star review. We are happy to hear everything is working and there are no problems. We want you to know you can depend on the service we provide. Thank you for being a valued member of AHS.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Michele Dungee Brown Saint Augustine, FL

Good experience with response time between service requests and resolution.

3 years ago

Reply from American Home Shield

Hi Michele,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

check_circle

Verified Customer

star star star star star

Cary Milk Jacksonville, FL

Got me a qualified plumber who knew what they were doing

3 years ago

Reply from American Home Shield

Hi Cary. Thank you for your 5 star review. We are so happy to hear that you were pleased with the service you received from the plumber. Thank you for trusting AHS to take care of your home repair needs.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Tommy Bakersfield, CA

Great product to have to protect your home!

3 years ago

Reply from American Home Shield

Hi Tommy. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

ALICIA SAN MIGUEL Spring, TX

I don't like talking with outsourced people, I have a hard time understanding them.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Victor Matos Simi Valley, CA

I had a terrible customer servie experience with one of my last calls. I was treated kiserably by both the agent and her manager

3 years ago

Reply from American Home Shield

Hi Victor. I am sorry to hear that you had a terrible experience with your recent service request. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star star

Richard Gates Williston Park, NY

So far every claim has been handled professonally.

3 years ago

Reply from American Home Shield

Hello Richard. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Lewis Green Clinton, MD

Fast response and the choice of quality technicians

3 years ago

Reply from American Home Shield

Thank you, Lewis. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

Gerald Root Chicago, IL

Easy appointment set up, with timely service.

3 years ago

Reply from American Home Shield

Thank you, Gerald. We know how important your time is so it's really good to hear that your appointment was set up easily. Thank you for being a valued member of American Home Shield.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

John Minton Monroe, GA

There everytime they're needed. No hassles

3 years ago

Reply from American Home Shield

Hi John. We really thank you for your positive review. Our goal is to take the hassle and worry out of home repairs. We are so excited that we have been able to do so for you. Thank you for trusting AHS.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

Denise Vaughn Montgomery, AL

Very prompt and efficient when service call was made

3 years ago

Reply from American Home Shield

Hi Denise. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Nancy Napier-Hunter North Olmsted, OH

I like that most things ARE COVERED when we need repairs.

3 years ago

Reply from American Home Shield

Hi Nancy. Thank you for your positive review. We love to hear about how pleased your are with the coverage we provide. It is our goal to help you contine to find the value in the coverage we offer. We can' t wait to take care of your next repair need.

Jul. 29th, 2021

American Home Shield Reviews