American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Richard Drue Cibolo, TX

Typically the companies / technicians are not Tier 1... usually Tier 2 or Tier 3. Doubt I'll renew next year.

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for your feedback. I am sorry to hear that you have not been pleased with the technicians that have been sent to your home. I would be happy to speak with you to assist with any unresolved issue.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Gordon Cail Leland, NC

Service is fine when needed but they have gone up on their pricing 3 years in a row.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Xanthe Edwards Pittsburgh, PA

There customer resolution with companies are poor you don't get no HELP from customer service

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Susana santos Las Vegas, NV

Very bad experience, broken washer, dryer,dishwasher,microwave and refrigerator and AHS is giving me hard time and no solution yet

4 years ago

Reply from American Home Shield

Hi Susana,
I would be glad to speak with you to assist with a resolution to the service repairs.

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Roger Norde Fayetteville, GA

Quick professional attention to our problem

4 years ago

Reply from American Home Shield

Hi Roger,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Brian Horn Columbus, OH

Was super easy and very affordable. Fast service.

4 years ago

Reply from American Home Shield

Hi Brian,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Terry Moser Fresno, CA

Prompt professional and courteous service

4 years ago

Reply from American Home Shield

HiTerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Regina Adams Newnan, GA

Not good. The co. never could find my Compressor to put it in to repair my AC. They were playing games to avoid the repair cost

4 years ago

Reply from American Home Shield

Hi Regina,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to assist with the AC repairs.

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Ciro A Lopez Argyle, TX

Profesional and courteous excellent service

4 years ago

Reply from American Home Shield

Hi Ciro,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Mary Bryant North Las Vegas, NV

Great service. Usually meet my needs promptly.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Cheryl Hinton Portsmouth, VA

They respond quickly and solve your problem.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Scott HKoenings Port Washington, WI

Always on time and job done right the first time.

4 years ago

Reply from American Home Shield

Hi Scott,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Deborah Walker Corona, CA

Quick response and the problem was fixed.

4 years ago

Reply from American Home Shield

Hi Deborah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Roy Ishiiq Lodi, CA

I have received prompt and efficient service.

4 years ago

Reply from American Home Shield

Hi Roy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Richelle Blackwell-Jones

I always feel like I'm give priority service.

4 years ago Edited August 15, 2024

Reply from American Home Shield

Hi Richelle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Pamela K Rupp Newnan, GA

They took care of my roof leak fast and efficiently

4 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Vicki D bennett Erwin, TN

They had my refrigerator fixed very quickly.

4 years ago

Reply from American Home Shield

Hi Vicki,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Stephen C Gonzales Burleson, TX

Always great customer service prompt response

4 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Patsy A Kietzman Evansville, IN

Prompt responses-use of multiple companies large and small

4 years ago

Reply from American Home Shield

Hi Patsy,
Thank you for your feedback!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Sara Bonfield Muscle Shoals, AL

Prompt service and professional contractors

4 years ago

Reply from American Home Shield

Hi Sara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Timothy Durham, NC

Everything has been great and trustworthy with AHS

4 years ago

Reply from American Home Shield

Hi Timothy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

John W Santa Ynez, CA

Generally good ,, but sometimes approvals and parts are delayed

4 years ago

check_circle

Verified Customer

star star star star star

Curtaz Antioch, CA

Always very professional and quick response time

4 years ago

Reply from American Home Shield

Hi Curtaz,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Michael Reagan Sterrett, AL

Helped me get to the root of the problem

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback is more than appreciated and we hope you continue to enjoy AHS!

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Debby Ewen Louisville, KY

Offered free pre-season heating inspection. Our unit is in rafters. You do not have a ac/heating company that can work on our unit.

4 years ago

Reply from American Home Shield

Hi Debby. Thank you for taking time to write a review. I am sorry to hear that no one was able to do the pre-season check of your heating system. I would be happy to speak with and further address this issue.

Oct. 13th, 2021

check_circle

Verified Customer

star star star star star

Alfredo Alcala Henderson, NV

It's a company that takes your calls with fast results

4 years ago

Reply from American Home Shield

Hi Alfredo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Peter R Mamone Painesville, OH

the technician was not only on time but very efficent

4 years ago

Reply from American Home Shield

Hi Peter,
Your feedback is more than appreciated and we hope you continue to enjoy AHS!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

m anderson Mebane, NC

they usually try to be very helpful in resolving the problem

4 years ago

Reply from American Home Shield

Hi M Anderson,
We appreciate your support and hope you continue to enjoy American Home Shield!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Ronnie Belew Rossville, TN

It is an issue most of the time talking to people in Mexico- Phillipines

4 years ago

check_circle

Verified Customer

star star star star star

RaeAnn Isaacson Waukee, IA

Quick response when needed with great service

4 years ago

Reply from American Home Shield

Hi RaeAnn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Leon Behrens Troutman, NC

Excellent customer service excellent contractors

4 years ago

Reply from American Home Shield

Hi Leon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Glen Caruso Marietta, GA

Excellent contractor sent by AHS. Very happy with them

4 years ago

Reply from American Home Shield

Hi Glen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Deb Heaney Miamisburg, OH

Service showed up on time and went above and beyond.

4 years ago

Reply from American Home Shield

Hi Deb,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Natasha Clay Marion, AR

They were very prompt in responding to my needs.

4 years ago

Reply from American Home Shield

Hi Natasha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Alex Johnson Houston, TX

American Home Shield uses some of the lowest quality service technician to take care of your appliances.

4 years ago

Reply from American Home Shield

Hi Alex. Thank you for your feedback. I am sorry you have not been satisfied with our technicians. I would be happy to speak with you to further address your concerns.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

CHERI L BOWEN Vail, AZ

So great to know things can get fixed quickly!

4 years ago

Reply from American Home Shield

Hi Cheril. Thank you for the review. We understand how important it is to have issues resolved quickly when unexpected repairs are needed. Thank you for letting us know the problem was fixed and resolved to your satisfaction.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Cynthia Littleton, CO

They were responsive , courteous, and professional. I recommend them!

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Edna Foster Desoto, TX

Often times what you really need repairs on vines with some kind of caveat which precludes AHS from doing the repair.

4 years ago

Reply from American Home Shield

Hi Edna. Thank you for taking time to write a review. I am sorry to hear that you were not happy with the service you received. I would be happy to speak with you to address any unresolved issue.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

John Harris Napa, CA

The companies they have sent out have been very prompt and professional

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Alechia Las Vegas, NV

Super easy to use the app and super quick service

4 years ago

Reply from American Home Shield

Hi Alechia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

William Gwynn Portland, OR

Knowledgeable, friendly and efficient repair personnel.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Bob Marion Pollok, TX

I think people could come quicker. The yearly fee keeps going up and I may have to discontinue.

4 years ago

check_circle

Verified Customer

star star star star star

John Koch Oklahoma City, OK

The process was quick and efficient. Very pleased.

4 years ago

Reply from American Home Shield

Hi John. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so great to hearl that we were able to do that for you. Thank you for choosing AHS.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

JAMES URBAN Orlando, FL

Professional and responsive to repair requests

4 years ago

Reply from American Home Shield

Hi James. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Jose Llorens Spring, TX

The person arrived on time and was very helpful.

4 years ago

Reply from American Home Shield

Hi Jose. Thank you for taking time let us know about your experience. It is great to know the technician was on time and resolved the problem. We look forward to working with again and providing you with great service.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

wilbert mchue Garner, NC

professional and prompt on request very good follow up

4 years ago

Reply from American Home Shield

Hi Wilbert. Thank you for the positive review. We are so happy that you received such great service. It is our goal to meet this level of service with each and everyrequest. Thank you for choosing AHS.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star_border

mark Eoff Marietta, GA

it is usually very good. this time was very good. timely and efficient

4 years ago

Reply from American Home Shield

Hi Mark,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Oct. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jermaine McDonald Memphis, TN

Why have this insurance, when the company don't wanna pay for anything. I can call my own contractor. This company need to be sued for fraud.....

4 years ago

Reply from American Home Shield

Hi Jermaine. Thank you for letting us know about your concerns with your home warranty coverage. I am sorry to hear that you are not finding the value in the coverage we offer. I would be happy to speak with you to address your concerns further.

Oct. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Bob Alpharetta, GA

Cannot talk to a human and automated system did not get the full message. We still have open issues

4 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know you still have unresolved issues. I am sorry to hear the problems have not been resolved. I would be happy to speak with you to address these issues further.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Rhonda Gregory Fairfield, OH

The experiences with Home Shield has been excellent.

4 years ago

Reply from American Home Shield

Hi Rhonda. Thank you so much for taking time to let us know about your excellent experience. It is our goal to provide you with this same level of service for each of your repair needs. Thank you for trusting American Home Shield.

Oct. 11th, 2021

American Home Shield Reviews