American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Kitt Godwin Charleston, SC

Excellent customer service and extremely professional

4 years ago

Reply from American Home Shield

Hi Kitt,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Tamara Smith Oakwood, GA

All good, timely. No problems after visit

4 years ago

Reply from American Home Shield

Hi Tamara. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Andrew Herb Jackson Abington, PA

Very Pleased with Service Provider and service provided

4 years ago

Reply from American Home Shield

Hi Andrew,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Aaron Low Chandler, AZ

Very satisfied with a/c repair schedule & job done .

4 years ago

Reply from American Home Shield

Hi Aaron. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth D Kradz Catonsville, MD

The service is fast courteous and efficient.

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

lr white Dry Branch, GA

your service people are the best, on time & well trained

4 years ago

Reply from American Home Shield

HI Ir,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Theodore R Williams Jr Saint Louis, MO

Very professional and not time consuming!

4 years ago

Reply from American Home Shield

Hi Theodore,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Bob mcmahan Omaha, AR

Great fast service. Very knowledgeable people.

4 years ago

Reply from American Home Shield

Hi Bob,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Blanca L Chapa Houston, TX

Striaght to the point, and address my issue.

4 years ago

Reply from American Home Shield

Hi Blanca. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

william roger lee

Chris was very professional and corrected the a/c leakage very quickly on the first try.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi William. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Teena Mesquite, TX

Affordable, timely service, friendly customer service

4 years ago

Reply from American Home Shield

Hi Teena,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Maria Cristina Blasquez Las Vegas, NV

Great technicians and service always just in time

4 years ago

Reply from American Home Shield

Hi Maria,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the technicians we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Shirley Wilson Lake Placid, FL

on time, very professional overall excellent!

4 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Gina Handy Atlanta, GA

very responsive and provide quality service providers.

4 years ago

Reply from American Home Shield

Hi Gina,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

A RUIZ Bowie, MD

Timely, professional, knowledgeable and thorough.

4 years ago

Reply from American Home Shield

Hi A Ruiz. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Tom Bridgers Fayetteville, NC

Great service. Pay your deductible, Job is complete.

4 years ago

Reply from American Home Shield

Hi Tom,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Roxanna Carlson Placerville, CA

Very professional and friendly always fast service

4 years ago

Reply from American Home Shield

Hi Roxanna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Sean Yelm, WA

Always easy to make appointments! Love the company

4 years ago

Reply from American Home Shield

Hi Sean,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Susanklein Brandon, FL

Very good very responsive and professional

4 years ago

Reply from American Home Shield

Hi Susanklein,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Quint Balkcom Bullard, TX

Your service was quick and handled professionally.

4 years ago

Reply from American Home Shield

Hi Quint,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Denise Whittle Montgomery, AL

It took much to long for them to fix the leak problem. The first vender they sent cost me more money, time from work and stress!.

4 years ago

Reply from American Home Shield

Hi Denise. Thank you for your feedback regarding your plumbing service. I am sorry to hear the issue was not resolved to your satisfaction. I would be happy to speak with you further regarding this matter.

Sep. 30th, 2021

check_circle

Verified Customer

star star star star star

Carrie Ridgecrest, CA

No issues getting our ac compressor replaced. Amazing!

4 years ago

Reply from American Home Shield

Hi Carrie,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Douglas Farmer Tulsa, OK

Very helpful and polite quick to help me out

4 years ago

Reply from American Home Shield

Hi Douglas,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Olden and Joyce Jordan Austin, TX

Very professional and prompt. We were very pleased.

4 years ago

Reply from American Home Shield

Hi Olden & Joyce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Ron Blanchard Montrose Heights, VA

My experience was Seamless and accountable

4 years ago

Reply from American Home Shield

Hi Ron,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Cheryl Marks Applegate, CA

Easy process, good coverage, decent value for the money

4 years ago

Reply from American Home Shield

Hi Cheryl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

John Dal Poggetto San Juan Capistrano, CA

AHs is the most infuriating company I have ever worked with. Wait times have proved but information and timeliness continue to plague the company.

4 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback about your service experience. I am sorry that you have not been pleased with the service you received. I would be happy to speak with you further regarding this matter.

Sep. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Bill Coles Hemet, CA

Reported problem, repair scheduled, problem found, solution immediate.

4 years ago

check_circle

Verified Customer

star star star star star

Matt Morgan

You get every penny you spend on this service, back tenfold! They are amazingly quick and reacting in this situation, where you have a household appliance, go awry and getting somebody out to your house immediately to repair it.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Matt,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Brenda Pratt Knoxville, TN

There contractor's are very professional and courteous

4 years ago

Reply from American Home Shield

Hi Brenda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Brenda Chamblee Middletown, DE

Always available when needed. Most things are covered.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Brenda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Mary B Maloney Auburn, CA

Quick, efficient, friendly. They knew what they were doing.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Pat Sacramento, CA

I am thankful for reliable service and qualified repairmen.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi pat,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

S nitto Collegeville, PA

I have had a broken appliance for over a month now four different service calls and it still is not fixed. This company is beyond frustrating!

4 years ago

Reply from American Home Shield

Hello. Thank you for providing feeback on your service experience. I am sorry to hear that your appliance still is not fixed. I would be happy to speak with you to assist with a resolution to this issue.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Maiten Pooler, GA

It was easy to schedule a repair online.

4 years ago

Reply from American Home Shield

Hi Maiten,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Evelyn Coley Sanford, FL

It was good no problem on time. Very professional and prompt service

4 years ago

Reply from American Home Shield

Hi Evelyn,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

EricRouse Covington, LA

Lately responses are very slow. I have an open service request and no response on cost or service.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry Armstrong Reno, NV

On one issue where tech couldnt find a part, AHS asked to have their folks try to find thepart…but 2 mths later no communication on the part.

4 years ago

Reply from American Home Shield

Hi Terry. Thank you for letting us know about the delay in taking care of your service issue. I would be happy to speak with you to further address this matter.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Karen Starr Akron, OH

Prompt and professional service by contractors.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Cheng Zhu North Wales, PA

Respond in time and get issue fixed by replaced breaker.

4 years ago

Reply from American Home Shield

Hi Cheng,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Choonghee Lee Maryland Heights, MO

Responded quickly and solved our issue professionally

4 years ago

Reply from American Home Shield

Hi Choonghee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Evelyn Hyattsville, MD

Service was great, tech was very professional.

4 years ago

Reply from American Home Shield

Hi Evelyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Dalton Hodges Southlake, TX

They have always responded quickly with their service not always with quality subcontractors.

4 years ago

check_circle

Verified Customer

star star star star star

Al Holguin Chattaroy, WA

They have taken care of my claims every time

4 years ago

Reply from American Home Shield

Hi Al. Thank you for your feedback. We are very happy to hear that you have been happy with the service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Jeanette D Curtis Houston, TX

They schedule an appointment within 24 hours

4 years ago

Reply from American Home Shield

Hi Jeanette. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star_border

destiny taylor Virginia Beach, VA

THEY WERE QUICK AND HELPFUL, THEY WERE THERE WHEN I NEEDED THEM

4 years ago

Reply from American Home Shield

Hi Destiny. I am so happy to hear that you received the help you needed. We love to take the hassle and worry out of unexpected home repairs. Thank you for choosing AHS to do so for you.

Sep. 23rd, 2021

check_circle

Verified Customer

star star star star star

Timothy McKenna Aurora, CO

Very good experience. I had two claims with no issues.

4 years ago

Reply from American Home Shield

Hi Timothy. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Sharon Benson Sumter, SC

Whenever I call, repairs are done in a timely manner.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon Conner Brown Houston, TX

A rep came to my home in August. He said that my refrigerator would have to be replaced. Today is September 17 and nothing has been done.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for your feeback regarding your recent service experience with your refrigerator. I am very sorry to hear that the issue has not been resolved. I would be happy to speak with you to further address this issue with you.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Lisa J. Hotze Bradenton, FL

Always very helpful, sends out quality technicians

4 years ago

Reply from American Home Shield

Hi Lisa,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

American Home Shield Reviews