American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Ron McCoon Lee, FL

Every interaction has been handled timely

3 years ago

Reply from American Home Shield

Hi Ron. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 21st, 2021

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Verified Customer

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Ronald Morris Collinsville, TX

Awsome both contractors where on te and fixed the issue

3 years ago

Reply from American Home Shield

Hi Ronald,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage and contractors we provide!

Jul. 21st, 2021

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Verified Customer

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Shelley L Damron

Easy to request service online. Fast scheduling.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shelley. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 21st, 2021

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Verified Customer

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Steven Green Commerce, GA

Fast friendly service prompt on time respect for property

3 years ago

Reply from American Home Shield

Hi Steven,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Steven white Hernando, MS

Timely and professional very knowledgeable.

3 years ago

Reply from American Home Shield

Hi Steven,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Tameeka Blake Stockton, CA

Horrible, I have continued to have issues with getting things fixed. Your customer service has been rude and they don't deliver on their promises.

3 years ago

Reply from American Home Shield

Hi Tameeka,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with the resolution of the air conditioner repairs.

Jul. 21st, 2021

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Verified Customer

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Teresa Ventura, CA

Electrician came out, said he knew now thing about the electric floor thermostat, he left and we were never contacted again.

3 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with a resolution for the thermostat.

Jul. 21st, 2021

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Verified Customer

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Tory Clay Leipsic, OH

dealt with them 3 separate occasions...3 great interactions

3 years ago

Reply from American Home Shield

Hi Tory. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we render. We can't wait to provide you with another great repair exprience.

Jul. 21st, 2021

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Verified Customer

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Wilhelmina E Berkley Chicago, IL

Services were helpful, professional, customer focused.

3 years ago

Reply from American Home Shield

Hi Wlhelmina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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William Kerr Carrollton, TX

i have always had exceptional and quality service

3 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Yvette Pastore Philadelphia, PA

Washer Job well done keep up the good work

3 years ago

Reply from American Home Shield

Hi Yvette,
Thank you for your feedback!

Jul. 21st, 2021

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Verified Customer

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Bronsyn Algere Cobb New Orleans, LA

Awesome Experience! Rapid Response! Extremely Convenient!

3 years ago

Reply from American Home Shield

Hi Bronsyn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 22nd, 2021

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Verified Customer

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Chaney Tempe, AZ

Well waiting on a refund going on week two. Apparently nobody knows how to refund a card.

3 years ago

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Verified Customer

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Charles G Bland Spring, TX

EXCELLENT SERVICE & ON TIME - PROBLEM SOLVED QUICKLY

3 years ago

Reply from American Home Shield

Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Cheryl Wilson San Jose, CA

Very knowledgeable and fixed my problem Thank you

3 years ago

Reply from American Home Shield

Hi Cheryl. It makes us very happy to hear that your problem was resolved. We know how important it is to our members to have dependable service they can count on. We look forward to taking care of your repair needs for many more years to come.

Jul. 22nd, 2021

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Verified Customer

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Connie Parks Lincoln, NE

They came right away and fixed my problem

3 years ago

Reply from American Home Shield

Hi Connie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

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Verified Customer

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Curtisstene Calliste Collierville, TN

Very good this time, knowledgeable and very hard worker

3 years ago

Reply from American Home Shield

Hi Curtisstene,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Cynda C. Hurley Columbia, SC

Technician was professional and friendly.

3 years ago

Reply from American Home Shield

Hi Cynda. We are really happy to hear that you were pleased with the service technician. We aim to provide our members with a great repair experiences for each service request and we can't wait to take care of your next repair need.

Jul. 22nd, 2021

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Verified Customer

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Darrell Hines Dacula, GA

Very smooth process & the service was very professional!

3 years ago

Reply from American Home Shield

Hi Darrell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Forkel Hector Hampton, GA

So far this this year, I'm not happy with your service and the people your employed, the contractors, very poor quality

3 years ago

Reply from American Home Shield

Hi Forkel,
I hate to hear about the unsatisfactory service experience that has occured. I would be glad to speak with you to assist with a resolution towards the refrigerator repairs.

Jul. 23rd, 2021

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Verified Customer

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Frank Collazo Phoenix, AZ

Great, easy to schedule a service request

3 years ago

Reply from American Home Shield

Hi Frank,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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Verified Customer

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Gary Kennewick, WA

Get my Heating And Cooling fixed as neeeded

3 years ago

Reply from American Home Shield

Hi Gary,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Glenn Lewis College Station, TX

Good service, good contractors, would recommend

3 years ago

Reply from American Home Shield

Hi Glenn,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage and contractors we provide!

Jul. 21st, 2021

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Verified Customer

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Gracie L Robinson

Technician are professional and friendly that know how to fix all items

3 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Gracie,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Hyacinth Facey Palmer Gwynn Oak, MD

My experience with AHS is great...timely and professional service.

3 years ago

Reply from American Home Shield

Hi Hyacinth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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James E Drounett

Fast response and very understanding. Very professional.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

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Verified Customer

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Jerry grondziak Goodspring, TN

Quick and easy friendly and knowledgable. We are very happy

3 years ago

Reply from American Home Shield

Hi Jerry,
We are glad to hear about your AHS experience and the ease of use that it has provided. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2021

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Verified Customer

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Jessica Badenochq Van Nuys, CA

Customer service did not try to work with me at all. Just kept saying the same thing over and over. My issue has not been resolved.

3 years ago

Reply from American Home Shield

Hi Jessica,
Thank you for bringing your most recent issues to our attention. I would be glad to speak with you to reach a resolution.

Jul. 23rd, 2021

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Verified Customer

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Joanne Sandoval Laredo, TX

Awful not worth having.. they give you the run around for everything.. make you wait for ever to fix something.. waiting time about 3 to 4 weeks.

3 years ago

Reply from American Home Shield

Hi Joanne. Thank you for letting us know about your experience. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 23rd, 2021

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Verified Customer

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Joanne Thompson Las Vegas, NV

They responded quickly and settled my problem

3 years ago

Reply from American Home Shield

Hi Joanne. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so quickly and effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 22nd, 2021

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Verified Customer

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Jordan Wichita, KS

Amazing awesome outstanding easy highly recommend

3 years ago

Reply from American Home Shield

Hi Jordan,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Katia Drabousky Norristown, PA

I like the contractor's sent to fix the problem

3 years ago

Reply from American Home Shield

Hi Katia. Thank you for your positive review. We are very happy to hear that you are pleased with the service contractors. We always want you to know you can count on us. Thank you for choosing AHS.

Jul. 21st, 2021

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Verified Customer

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Kenneth L Bridewell Independence, KY

they need to follow up with the problem i been trying yo get hot water for two weeks

3 years ago

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Verified Customer

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L B Katy, TX

Very professional ! On time and efficient !

3 years ago

Reply from American Home Shield

Hi LB,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Linda Chevalier Troup, TX

I've used them for a/c and plumbing so far and have been pleased with service.

3 years ago

Reply from American Home Shield

Hi Linda,
We hope you continue to enjoy American Home Shiedl!

Jul. 27th, 2021

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Verified Customer

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Linda Johnson Stockton, CA

Awesome, great service and very professional and prompt

3 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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M Hill Knightdale, NC

Prompt, pleasant, professional, neat, fixed problem

3 years ago

Reply from American Home Shield

Hi M Hill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Margaret Babcock Melbourne Beach, FL

They covered my AC repair as advertised.

3 years ago

Reply from American Home Shield

Hi Margaret,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Margaret Strayer Ponte Vedra Beach, FL

Repairs were made quickly and satisfactorily.

3 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Mark Hayes Grimes, IA

Always pleasant and very quick to respond!

3 years ago

Reply from American Home Shield

Hi Mark. We truly appreciate your time to provide a positive review. We do our best to provide our members with prompt and reliable service. Thank you for trusting AHS.

Jul. 21st, 2021

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Verified Customer

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Mark Torres Lubbock, TX

Fast response, technicians were on time, professional

3 years ago

Reply from American Home Shield

Hi Mark,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Martha

Excellent- the service time is very good.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Martha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2021

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Verified Customer

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Mary Regina Scialo Vero Beach, FL

The staff are very courteous and professional and friendly

3 years ago

Reply from American Home Shield

Hi Mary. We are so excited to know that you have had good experiences when reaching our agents for assistance. We value your opinion and can't wait to provide you with this same quality of service for your next repair need.

Jul. 21st, 2021

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Verified Customer

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Onmd llc

Great appeciate the service and response

3 years ago

Reply from American Home Shield

Hi Onmd. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 21st, 2021

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Verified Customer

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Oretha Roland Bakersfield, CA

Filed a claim and they were 100% on spot!

3 years ago

Reply from American Home Shield

Hi Oretha. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.

Jul. 21st, 2021

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Verified Customer

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Pauline Braswell Minneapolis, MN

Very happy with the.service people sent to inspect what needed to be done.

3 years ago

Reply from American Home Shield

Hi Pauline,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2021

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Verified Customer

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Alexis Yee-Garcia Sacramento, CA

Fast response time and great service partners so far.

3 years ago

Reply from American Home Shield

Hi Alexis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Anthony Papantonio Jamestown, NC

ITs a good company but trying to call in a problem is a little problemsome

3 years ago

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Verified Customer

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Arif Jalil Fishers, IN

Overall ok. Tech has to come twice. First time he fixed it, but it was not properly address.

3 years ago

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Verified Customer

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Barbara Gallagher Green Cove Springs, FL

Excellent they were professional, pleasant knowledgeable

3 years ago

Reply from American Home Shield

Hi Barbara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 21st, 2021

American Home Shield Reviews