American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Linda LeCates Georgetown, TX

The company that responded was Super great.

5 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Marcel Chula Vista, CA

Great overall experience. Friendly customer service.

5 years ago

Reply from American Home Shield

Hi Marcel,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sep. 9th, 2021

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Verified Customer

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Melanie Goldberg Albuquerque, NM

Easy and effective handled issues quickly easy to use

5 years ago

Reply from American Home Shield

Hi Melanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Michael Anthony Lugo Gilbert, AZ

The request was timely and service outstanding

5 years ago

Reply from American Home Shield

Hi Michael,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Ming Chin Mechanicsville, VA

Haven't heard back from company.. A/C coil still leaks haven'theard a word from anyone!.

5 years ago

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Verified Customer

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perry D drake Saint Louis, MO

You guys contract with great companies. Thank you

5 years ago

Reply from American Home Shield

Hi Perry,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Rhonda Williams-Beckers Temple, TX

they always come within the time they schedule or sooner

5 years ago

Reply from American Home Shield

Hi Rhonda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Robert E Thomas III Pahrump, NV

AHS did well, but it took 3 weeks for the assigned contractor to call.

5 years ago

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Verified Customer

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Lora Augusta, GA

Great service and prices. great timings.

5 years ago

Reply from American Home Shield

Hi Lora. Thank you so much for your positive feedback. We are so happy to hear that you are satisfied with your coverage. We hope you contineu to find the value in your home warranty with AHS.

Sep. 7th, 2021

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Verified Customer

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Rhonda Rusche Bolivar, MO

Quick response. Excellent service techs sent to do jobs.

5 years ago

Reply from American Home Shield

Hi Rhonda. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Sep. 7th, 2021

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Verified Customer

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Robert Highland Park, IL

Organized, communicate well, responsive, professional.

5 years ago

Reply from American Home Shield

Hi Robert. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Sep. 7th, 2021

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Verified Customer

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Ronald Redmond McDonough, GA

All work was assigned and completed in a timely manner

5 years ago

Reply from American Home Shield

Hi Ronald. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. We are so happy that you chose American Home Shield.

Sep. 7th, 2021

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Verified Customer

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Tegan Saint Paul, MN

Everything has worked fantastic through the company.

5 years ago

Reply from American Home Shield

Hi Tegan. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 7th, 2021

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Verified Customer

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Wayne Morin Spring, TX

Quick response when placing service orders online.

5 years ago

Reply from American Home Shield

Hi Wayne. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 7th, 2021

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Verified Customer

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A Trieschman Radcliff, KY

Fast response great service done in a timely manner.

5 years ago

Reply from American Home Shield

Good morning A. Trieschman,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2021

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Verified Customer

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Brian Singh Winter Garden, FL

Amazing. Elite. The Apple of home warranties.

5 years ago

Reply from American Home Shield

Hi Brian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 8th, 2021

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Verified Customer

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Darrius Cuffie Wylie, TX

EASY TO WORK WITH, PROFESSIONAL, KNOWLEDGEABLE

5 years ago

Reply from American Home Shield

HI Darrius,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us. We will continue to strive to meet your needs.

Sep. 8th, 2021

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Verified Customer

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Emperatriz Aguirre Elgin, TX

Any time o speak to customer service it seems that the rep repeats everything I'm voicing and solution is found. It doesn't feel genuine

5 years ago

Reply from American Home Shield

Hi Emperatriz,
I would be glad to speak with you in regards to your recent customer service experience to get the issues resolved.

Sep. 8th, 2021

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Verified Customer

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Gary F Smith Atlanta, GA

It appears that the good service has diminished. I've had several call backs for jobs to be re-done.

5 years ago

Reply from American Home Shield

Hi Gary. Thank you for your feedback regarding your service experiences. I do hate to hear that you have had several call backs. We are here to address your concerns. I would be happy to speak with you to further assist with this matter.

Sep. 7th, 2021

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Verified Customer

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Karen McCorvey Manassas, VA

It has been.nice, time saving, and affordable.

5 years ago

Reply from American Home Shield

Hi Karen. We are so happy to hear how pleased you are with the coverage and service you are receiving. We hope you continue to find the value in your American Home Shield warranty and we will continue to strive to provide you with exceptional service.

Sep. 7th, 2021

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Verified Customer

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Lillian vetrano Houston, TX

Timely manner great service professional technicians

5 years ago

Reply from American Home Shield

Hi Lillian. We are so happy that you had a great experience. We strive to meet your repair needs professionally and effectively. Thank you for allowing AHS to take the hassle out of your unexpected home repairs.

Sep. 7th, 2021

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Verified Customer

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Sandra McDonald Atlanta, GA

Absolutely awesome service and great contractors b

5 years ago

Reply from American Home Shield

Hi Sandra,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Aug. 31st, 2021

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Verified Customer

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robert montagna Bridgeville, PA

Covered electrical repair took 2 months. Covered microwave replacement 6 weeks and still waiting. Do I need to say more?

5 years ago

Reply from American Home Shield

H Robert. Thank you for your feedback regarding your recent service experience. I am sorry to hear that you still have an unresolved issue with your microwave. I would be happy to speak with you to further address this issue.

Aug. 31st, 2021

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Verified Customer

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Tabitha Fort Worth, TX

I have had several issues and found the AHS finds ways to get out of paying for services and or will pay for partial service only.

5 years ago

Reply from American Home Shield

Hi Tabitha,
I hate to hear about the noncovered cost associated with your claim. I would be glad to speak with you to discuss your experience.

Aug. 31st, 2021

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Verified Customer

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Barbarino North Las Vegas, NV

I waited on the phone for almost 30 minutes to get to a agent. Then could hardly hear her and understand her

5 years ago

Reply from American Home Shield

Hi Barbarino,
I hate to hear about the delay in service experienced to speak with a customer service agent. I would be glad to speak with you to discuss your experience.

Aug. 31st, 2021

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Verified Customer

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Victor Costanzi Ferndale, WA

MAny hurdles to jump and not all of them successfully. Some satisfaction and some disappointment.

5 years ago

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Verified Customer

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Jack Williams Lakeland, FL

Tried to fix my a/c system,but I ended up having to buy another system.

5 years ago

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Verified Customer

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L C Pooler, GA

It's been very good since I've had Coverage with this service

5 years ago

Reply from American Home Shield

Hi LC. We are so happy to hear that you are finding the value in your home warranty coverage. It is our goal to take the hassle and worry out of home repair needs. Thank you for choosing AHS to do that for you.

Aug. 31st, 2021

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Verified Customer

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Andrew Wolf Clearwater Beach, FL

Great to have a one call fix it solution for all your home systems.

5 years ago

Reply from American Home Shield

Hi Andrew. Thank you so much for the positive feedback. We want you to know you can count on AHS to take care of your unexpected home repair needs. We look forward to providing you with great service again.

Aug. 31st, 2021

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Verified Customer

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Randall King Augusta, GA

Came out in a reasonable amount of time and fixed problem

5 years ago

Reply from American Home Shield

Good morning Randall,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Wayne Hughes Chicago, IL

It was great problem was fixed within 24 hours!

5 years ago

Reply from American Home Shield

Hi Wayne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Joann Wesley Sardis, MS

Service is done professionally and the problem is resolved.

5 years ago

Reply from American Home Shield

Hi Joann. We are so happy to hear that you are pleased with the service you have received. We can't wait to take care of your next repair need with the same level of service. Thank you for choosing AHS.

Aug. 31st, 2021

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Verified Customer

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James Thomas Green Valley, AZ

Very professional and true to their word

5 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Michelle Beachboard Mill City, OR

Wasn’t helped. Told twice to call back and neither time was an agent able to help. Kept saying system updates were happening

5 years ago

Reply from American Home Shield

Hi Michelle,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to reach a resolution and discuss the issues.

Aug. 26th, 2021

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Verified Customer

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Scott Sapienza Charleston, SC

So easy they had someone out the next day

5 years ago

Reply from American Home Shield

Hi Scott. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so quickly and effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 25th, 2021

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Verified Customer

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Wanda Kerley Boone, NC

Usually one day turnaround for locating the repairmen

5 years ago

Reply from American Home Shield

Hi Wanda. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 25th, 2021

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Verified Customer

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Bob Dix Kill Devil Hills, NC

Good experience, responsive. Satisfactory result

5 years ago

Reply from American Home Shield

Hi Bob. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Aug. 25th, 2021

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Verified Customer

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Ross Raleigh, NC

Well automated, a very easy way to get service to your house

5 years ago

Reply from American Home Shield

Hi Ross,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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Marilyn Moore Citrus Heights, CA

Have used them only twice in the past 2 years. Had prompt service each time.

5 years ago

Reply from American Home Shield

Hi Marilyn. We appreciate you taking time to write a review. We know how important it is to our member that we provide prompt and reliable service. We are so happy that we were able to do so for you. We look forward to working with you again for your next repair need.

Aug. 31st, 2021

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Verified Customer

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Richard Newman Klamath Falls, OR

So far good. I had one issue and it was handled within the week

5 years ago

Reply from American Home Shield

Hi Richard,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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Tina Vasquez Elkhart, TX

I made my appointment online and I enjoyed the Experience

5 years ago

Reply from American Home Shield

Hi Tina. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Aug. 25th, 2021

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Verified Customer

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Phyllis popailo Beaverton, OR

The very best. Prompt efficient and polite

5 years ago

Reply from American Home Shield

Hi Phyllis. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Aug. 25th, 2021

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Verified Customer

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Sheila D Thomas Lansdowne, PA

They got the job done . Sent someone out quickly

5 years ago

Reply from American Home Shield

Hi Shelia. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 25th, 2021

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Verified Customer

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Gil Ramirez Santa Cruz, CA

Very, good, thoroughly efficient and professional

5 years ago

Reply from American Home Shield

Hi Gil. Thank you for the positive service review. We do our best to provide our members with professional and reliable service for all your repair needs. We thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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Charles M. DeCuir Desoto, TX

When I rejoined AHS it was Americans that I spoke with. Upon my first call for service it became South Asia Home Shield.

5 years ago

Reply from American Home Shield

Hi Charles,
Thank you for bringing the miscommunication issues to our attention. I would be glad to speak with you about the air conditioner service request.

Aug. 26th, 2021

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Verified Customer

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Debra Burke Greer, SC

They were very professional and responded quickly

5 years ago

Reply from American Home Shield

Hi Debra. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Aug. 25th, 2021

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Verified Customer

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AJ Hidden Valley Lake, CA

Overall, good company that caters to their customers!

5 years ago

Reply from American Home Shield

Thank you, AJ for the positive review. We are obsessed with taking care of our members repair needs. Thank you for trusting AHS to provide you with service you can count on.

Aug. 25th, 2021

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Verified Customer

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Denis Burk Minneapolis, MN

Easy to use, quality vendors, pays for itself.

5 years ago

Reply from American Home Shield

Hi Denis. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Aug. 25th, 2021

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Verified Customer

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Terri J King South Bend, IN

Reliable, explain everything in laymen terms.

5 years ago

Reply from American Home Shield

Hi Terri,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 25th, 2021

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Verified Customer

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Tom King Portage, MI

Good service and good response time except when a holiday weekend is happening

5 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 1st, 2021

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