American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Bobbie Harris Memphis, TN

Solve problem with professional peoples.

3 years ago

Reply from American Home Shield

Hi Bobbie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Brett Grantman Wausau, WI

Very few problems dealing with issues. Prompt service.

3 years ago

Reply from American Home Shield

Hi Brett,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Candy Wade Lewisville, TX

they always come when I call about a bug problem.

3 years ago

Reply from American Home Shield

Hi Candy,
We appreciate your feedback and hope you continue to enjoy AHS!

Jul. 9th, 2021

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Verified Customer

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Carl David Farley Alexandria, VA

My only claim was handled professionally and quickly.

3 years ago

Reply from American Home Shield

Hi Carl,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 9th, 2021

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Verified Customer

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Christopher Kassner Hope Mills, NC

Always prompt when finding a vendor for service

3 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Cindy White Charlotte, NC

Quick response. Good customer service. Would like to see lower copay.

3 years ago

Reply from American Home Shield

Hi Cindy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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Damian Ramirez Grapevine, TX

It is a hit or miss. Sometimes I get great service but not always. Poor communication

3 years ago

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Verified Customer

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Debbie P Montrose Heights, VA

AHS provides professional and responsive consumer service.

3 years ago

Reply from American Home Shield

Good morning Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Demarco Mcswain Austin, TX

Great Service, Very Responsive, Trustworthy

3 years ago

Reply from American Home Shield

Hi Demarco,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Dolly Jones Mesquite, TX

Quick response. Vendors are usually reliable and do good work.

3 years ago

Reply from American Home Shield

Hi Dolly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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Ed Powers Birmingham, AL

Excellent service and the whole process was seamless

3 years ago

Reply from American Home Shield

Hi Ed,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 9th, 2021

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Verified Customer

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Jason Vire Waxahachie, TX

Fast and reliable. No problem covering the issue.

3 years ago

Reply from American Home Shield

Hi Jason,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Javier Forney, TX

Service tech was very quick to respond .

3 years ago

Reply from American Home Shield

Hi Javier. Thank you for taking time to write a review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 8th, 2021

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Verified Customer

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Joan Hruby Elizabeth, PA

I really don't see a huge need for paying that much $ for services & the additional $100

3 years ago

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Verified Customer

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Joey Exeter, CA

Quick response. Mostly decent subcontractors

3 years ago

Reply from American Home Shield

Joey, thank you for taking time to rate your experience. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with even better experiences for your future repair needs.

Jul. 8th, 2021

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Verified Customer

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Lindsey Olson Jacksonville, NC

Fast service, good value, easy to navigate websitr

3 years ago

Reply from American Home Shield

Hi Lindsey. Thank you for letting us know about your experience with AHS. We can't wait to provide you a great experience again for your next repair need. We hope you continue to find the value in your warranty coverage.

Jul. 8th, 2021

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Verified Customer

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Mac Mcwilliams Boerne, TX

They are terrible about responding to our problem. I can't talk to a person I can understand. I can't talk to a supervisor to express my problems.

3 years ago

Reply from American Home Shield

Hi Mac. Thank you for letting us know you have not been able to reach anyone to address your concerns. I would be more than happy to speak with you and see how I may assist with a resolution.

Jul. 9th, 2021

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Verified Customer

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Michael Neal Woodbridge, VA

Quick response, coverage had limitations I was not aware of.

3 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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Michelle D Wilkins Euclid, OH

They do not do what they advertise. They refused to fix my air conditioning unit after boasting that they fix things no questions asked

3 years ago

Reply from American Home Shield

Hi Michelle. Thank you forletting us know about the experience with your air conditioning. I am sorry to hear your air was not fixed. I would be happy to speak with you further regarding this matter and see how I may assist with a resolution.

Jul. 9th, 2021

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Verified Customer

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Nicolas Gutierrez San Antonio, TX

Service call responding time is starting to improve. Previous horrible.

3 years ago

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Verified Customer

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Owen Carter Manhattan, KS

Fast service and excellent customer service

3 years ago

Reply from American Home Shield

Owen, thank you so much for taking time to review your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 8th, 2021

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Verified Customer

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Renee Fortunato Fredericksburg, TX

Timely responses and good servicing companies.

3 years ago

Reply from American Home Shield

Hi Renee. We value your opinion and welcome your feedback. Thank you for letting us know how we are doing. We look forward to meeting this same standard of service for you in the future as well.

Jul. 8th, 2021

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Verified Customer

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Andrea Miles Isanti, MN

For the money paid I feel like you came up with more reasons not to pay for something than to cover it

3 years ago

Reply from American Home Shield

Hi Andrea. Thank you for your feedback. We want you to see the value in the coverage we offer. I would be happy to speak with you to address your concerns.

Jul. 20th, 2021

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Verified Customer

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Avelina Saavedra San Bernardino, CA

AHS contracts with reliable and efficient contractors.

3 years ago

Reply from American Home Shield

Hi Avelina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with reliable and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Carolyn Dickman Portland, OR

Prompt response with skilled technicians.

3 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Frances Disla Dallas, TX

Because they were very professional and kind.

3 years ago

Reply from American Home Shield

Hi Frances,
We appreciate your feedback and hope you continue to enjoy AHS!

Jul. 9th, 2021

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Verified Customer

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G.Adams Bedford, OH

I can rely on Home Shield to get the jobs done quickly.

3 years ago

Reply from American Home Shield

Hi G. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Jul. 9th, 2021

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Verified Customer

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Todd Madding Granger, IN

so far the coverage has been exactly as advertised.

3 years ago

Reply from American Home Shield

Hi Todd. We appreciate your feedback. We want our members to know they can trust in the coverage we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 7th, 2021

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Verified Customer

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Peggy Wacsser Boerne, TX

Technicians they send are always top notch.

3 years ago

Reply from American Home Shield

Hi Peggy,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the techs we provide!

Jul. 7th, 2021

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Verified Customer

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Carl Zampino Land O Lakes, FL

The gentlemen was very professional and did a good job. P

3 years ago

Reply from American Home Shield

Hi Carl,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Krishna Kunnath Livermore, CA

The tech came in time and fixed the problem immediately

3 years ago

Reply from American Home Shield

Hi Krishna,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the techs we provide!

Jul. 7th, 2021

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Verified Customer

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Mary K Padilla Modesto, CA

The warranty is too limited. Also the $75.00 service isn't applied to services rendered.

3 years ago

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Verified Customer

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Derika Alexander Charlotte, NC

There was a short wait time for AHM to approve the claim.

3 years ago

Reply from American Home Shield

Hi Derika. We know how valuable your time is. We are very happy to hear that there was a short wait time for your repair to be approved. Thank you for trusting AHS as your warranty company.

Jul. 7th, 2021

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Verified Customer

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Alora McLeod Edmond, OK

there's usually at least a day or two or more wait for vendor to come out to service problem

3 years ago

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Verified Customer

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Jennifer Piegols Salisbury, MD

They are quick and helpful when resolving issues.

3 years ago

Reply from American Home Shield

Hi Jennifer,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Matth3w

They are truthful. Explains policy correctly.

3 years ago

Reply from American Home Shield

Hi Matthew. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your policy was explained to you correctly and to your satisfaction. Thank you for trusting AHS.

Jul. 6th, 2021

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Verified Customer

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Gregory L Boggs Chicago, IL

They came out right away and fixed the problem

3 years ago

Reply from American Home Shield

Hi Gregory. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 6th, 2021

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Verified Customer

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K lim Issue, MD

They have always handled my concerns quickly

3 years ago

Reply from American Home Shield

Hi Klim. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jul. 6th, 2021

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Verified Customer

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Lennie Nellman Pleasant Hill, CA

They have always responded fast and courteously to my calls

3 years ago

Reply from American Home Shield

Hi Lennie. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 6th, 2021

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Verified Customer

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Katherine H. Reston, VA

They have been there to help when needed

3 years ago

Reply from American Home Shield

Hi Katherine. We are so excited to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 6th, 2021

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Verified Customer

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James Sparks, NV

They have the worst customer service call center. Nothing gets fixed. Takes days to get anyone out for anything with their network.

3 years ago

Reply from American Home Shield

Hi James. I am really sorry to hear that you have not been pleased with the service we provide. I would be happy to speak with you to see if there is an issue I may assist you with resolving.

Jul. 6th, 2021

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Verified Customer

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Julius E Bradley New Castle, DE

They responded to my problem within hours.

3 years ago

Reply from American Home Shield

Hi Julius. it is really wonderful to hear that you got a response in hours. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 6th, 2021

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Verified Customer

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terje floysand Brainerd, MN

they said they would call about a buy out in 24 to 48 hrs its been over a week no call, I called back got the same response as before

3 years ago

Reply from American Home Shield

Hi Terje. I am very sorry tohear that you did not receive the call you were expecting. I would be happy to speak with you and assist with resolving this issue.

Jul. 6th, 2021

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Verified Customer

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Dot Highberg Cypress, TX

They were very quick, courteous and caring of our problem.

3 years ago

Reply from American Home Shield

Hi Dot. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 6th, 2021

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Verified Customer

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Felix villanueva La Grange, TX

Very professional and care about their customers

3 years ago

Reply from American Home Shield

Hi Felix. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Jul. 6th, 2021

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Verified Customer

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Pamela Cole Stone Mountain, GA

Very Timely and Professional. Very Dependable

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please contine to let us know how we are doing. Thank you for trusting AHS as your warranty company.

Jul. 6th, 2021

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Verified Customer

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Trena M Merrillville, IN

You have to pay first online for an oncall service. I experienced a company that did not show up for repair.

3 years ago

Reply from American Home Shield

Hi Trena. Thank you for letting us know about your AHS experience. I am sorry to hear that no one showed for the service repair. I would be happy to speak with you to try and resolve this issue.

Jul. 6th, 2021

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Verified Customer

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Nancy Duluth, GA

Dependable and fairly easy to get service scheduled.

3 years ago

Reply from American Home Shield

Hi Nancy,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 9th, 2021

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Verified Customer

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Veronica Routier Belleville, IL

Dependable and professional when call for service

3 years ago

Reply from American Home Shield

Hi Veronica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Judy Mitchel Wichita Falls, TX

Did not follow through on an air conditioner. Repairs cost us $225 & still was not fixed. A very bad experience. We dropped HS

3 years ago

Reply from American Home Shield

Hi Judy. I am very sorry to hear that the problem with your air conditioning has not been resolved. I can see why this would be frustrating. I would be happy to speak with you and assist with a resolution.

Jul. 16th, 2021

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