American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Brown Orlando, FL

Quick response and easy online service request process

4 years ago

Reply from American Home Shield

Hi Brown. We love that you have found it easy to use the on line service. We can't wait to provide you with great service for your next repair need. Thank you for choosing AHS.

Aug. 17th, 2021

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Verified Customer

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Julie Branson Lady Lake, FL

Repairs on the refrigerator are POOR. My appliance has condensation inside and still has it. NOT FIXED

4 years ago

Reply from American Home Shield

HiJulie,
I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to assist with getting the issue resolved.

Aug. 19th, 2021

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Verified Customer

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Felix Hartley Pinson, AL

They are very prompt and professional. accurate, polite.

4 years ago

Reply from American Home Shield

Hi Felix. Thank you for expressing how pleased you have been with AHS. We will contine to strive to let you know you can count on the service we provide. Thank you for being our valued home warranty member.

Aug. 17th, 2021

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Verified Customer

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Darlene Vazquez Round Rock, TX

AHS has been good about connecting my needs to an available service provider

4 years ago

Reply from American Home Shield

Hi Darlene. Thank you for taking time to write a review. We are happy to hear that your repair needs have been met. We want you to know you can count on AHS to take care of those unexpected home repairs when the time comes. Thank you for being our valued member.

Aug. 20th, 2021

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Verified Customer

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Kay Horan Granbury, TX

Always very prompt with service requests.

4 years ago

Reply from American Home Shield

Hi Kay,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Veronica Cumberland Jackson, MS

Claims process is easy & service is timely.

4 years ago

Reply from American Home Shield

Hi Veronica,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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EDWARD F PROVOST JR New Iberia, LA

Difficult talking to customer service. System was down for a period of time and it caused a delay in service.

4 years ago

Reply from American Home Shield

Hi Edward,
I hate to hear about your service experience to speak with a customer service representative. I would be glad to speak with you to discuss this.

Aug. 19th, 2021

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Verified Customer

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Joseph Columbia, SC

First time using. So far I've have a good experience. Good customer service.

4 years ago

Reply from American Home Shield

Hi Joseph,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Aug. 20th, 2021

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Verified Customer

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SS Chandler, AZ

Good, timely responses by providers. Providers are also experts.

4 years ago

Reply from American Home Shield

Hi SS. Thank you for the positive review. It is good to know that you have been pleased with the service provided. We look foward to providing you with a great experience for your next repair need.

Aug. 20th, 2021

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Verified Customer

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Patty Montejano Fresno, CA

Great service very quick response when my fridge went out

4 years ago

Reply from American Home Shield

Hi Patty,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Jennifer Drake Ocean Springs, MS

It has been good with a quick response in the repair.

4 years ago

Reply from American Home Shield

Hi Jennifer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Grace Schmidt Clovis, CA

It was great on time and fixed everything

4 years ago

Reply from American Home Shield

HI Grace,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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Valencia Singleton Bowie, MD

Just ok, placed for service call and communication was not well and services needed were delayed.

4 years ago

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Verified Customer

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Aminah Williams Wentzville, MO

Poor customer service, Can never get through, never wants to replace any item but keep fixing it which is costs more money

4 years ago

Reply from American Home Shield

Hi Aminah,
I hate to hear about your AHS experiences. I would be glad to speak with you to reach a solution.

Aug. 19th, 2021

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Verified Customer

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Mohammad formoly Chantilly, VA

Professional, on time and friendly customer service

4 years ago

Reply from American Home Shield

Hi Mohammad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Patrick Dayton, OH

Quick and easy. Affordable and very professional

4 years ago

Reply from American Home Shield

Hi Patrick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

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Verified Customer

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Kathy Young Yuma, AZ

Replaced toilet 3 weeks ago ant that was fine, but I'm waiting 2 1/2 weeks for hot water heater!

4 years ago

Reply from American Home Shield

Hi Kathy,
I hate to hear about the delay in service with AHS. I would be glad to speak with you to assist with a resolution to the hot water heater.

Aug. 24th, 2021

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Verified Customer

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William Robert Ellich Albany, OR

they had my heat pump repaired in a timely manner

4 years ago

Reply from American Home Shield

Hi William,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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Wayne Miller Tarboro, NC

They have delivered on the plan each time.

4 years ago

Reply from American Home Shield

Hi Wayne,
We appreciate your feedback and hope you continue to enjoy the prompt service that AHS provides!

Aug. 18th, 2021

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Verified Customer

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zakir gilani Lorton, VA

they have good contractor, fast dignostic, and repair.

4 years ago

Reply from American Home Shield

Hi Zakir,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2021

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Verified Customer

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russell eugene day Winchester, CA

very little consideration on care of product in the house an dont go by your tv advertising

4 years ago

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Verified Customer

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Ethel Lacy Salina, KS

Wonderful 👏 very professional and timely.

4 years ago

Reply from American Home Shield

Hi Ethel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Gary filippi Henderson, NV

After 6 weeks are ac is working, ice cube inc did great job.

4 years ago

Reply from American Home Shield

Hi Gary. This is great to hear. I am very glad to know that your air is working. We know the importance of having your repair needs met especially with something as important as your AC. We appreciate your patience and thank you for choosing AHS.

Aug. 20th, 2021

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Verified Customer

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Michelle Tiscareno Henderson, CO

Microwave stopped working and it was replaced

4 years ago

Reply from American Home Shield

Hi Michelle,
We appreciate your feedback and are pleased to hear about the microwave replacement that was completed.

Aug. 19th, 2021

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Verified Customer

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Wendell Dupuy Gonzales, LA

Immediate feed back when putting in a request.

4 years ago

Reply from American Home Shield

Hi Wendell,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 19th, 2021

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Verified Customer

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Ethel C Ayala Avondale, AZ

Just horrible on my full reimbursement of my New ac i had to replace as emergency on arizona heat

4 years ago

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Verified Customer

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kenny Wier Deer Park, WA

fast and efficient service when claims have been filed

4 years ago

Reply from American Home Shield

Hi Kenny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Maria Molinski Somers, NY

Went well, received good customer service

4 years ago

Reply from American Home Shield

Hi Maria,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Aug. 16th, 2021

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Verified Customer

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Mary DeFrank Saint Charles, MO

Great. Repair company, that repaired the fridge Asap

4 years ago

Reply from American Home Shield

Hi Mary. We know how important it is to get appliances repaired when they go out. It's great to know the issue was resolved as quickly as possible. Thank you for trusting AHS to take the hassle out of your home repair needs.

Aug. 16th, 2021

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Verified Customer

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Shrikant Survase Katy, TX

It was great! From communication to execution.

4 years ago

Reply from American Home Shield

Hi Shrikant. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Aug. 16th, 2021

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Verified Customer

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Vernon Law Crossville, TN

Quick, professional and no hassle. Highly recommend.

4 years ago

Reply from American Home Shield

Hi Vernon,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 16th, 2021

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Verified Customer

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Baloy Vasquez Lebanon, TN

It has been good and the issues have been solved

4 years ago

Reply from American Home Shield

Hi Baloy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

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Verified Customer

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Edwin Abreu Sanford, FL

A guy came out to check my ac didn' do anything but told me to put a cardboard box over a vent to get stronger ac in other parts rooms

4 years ago

Reply from American Home Shield

Hi Edwin,
Thank you for bringing this issue to our attention. I would be glad to speak with you to reach a resolution and get things resolved.

Aug. 17th, 2021

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Verified Customer

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felice procaccio Colorado Springs, CO

always prompt when called on for repair.

4 years ago

Reply from American Home Shield

Hi Felice. Thank you for taking time to let us know how we are doing. We always do our best to provide prompt and efficient service for our members. We are so happy that we could do that for you. We look forward to working with you again.

Aug. 16th, 2021

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Verified Customer

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Carol Ann Gregorio Glendale, AZ

Plumbing company sent out good and helpful

4 years ago

Reply from American Home Shield

Hi Carol & Gregorio,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

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Verified Customer

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Guillermo F Flores Upland, CA

Easy streamlined process for claims

4 years ago

Reply from American Home Shield

Hi Guillermo,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

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Verified Customer

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Darrell Thompson Rosedale, MD

Got the job done right and as fast as possible

4 years ago

Reply from American Home Shield

Hi Darrell,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

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Verified Customer

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Paula Williams Acworth, GA

Problem solved in timely and professional manner

4 years ago

Reply from American Home Shield

Good morning Paula,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

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Verified Customer

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Christa Garner Alabaster, AL

Quick and professional service! I had no issues.

4 years ago

Reply from American Home Shield

Hi Christa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

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Verified Customer

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AdamGuo Sugar Land, TX

fast response, easily accessible online, simple

4 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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JUNE STAMPLEY Fontana, CA

It’s hard to have a repair qualify for service. Then your monthly premium increase when you use it.

4 years ago

Reply from American Home Shield

Hello June. Thank you for expressing your concerns regarding your coverage. We are sorry to hear that you are not pleased with your warranty service. I would be happy to speak with you to further address this issue.

Aug. 10th, 2021

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Verified Customer

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STEVEN DAVIS San Antonio, TX

CAME BACK AND FOLLOWED UP AS I HAD ASKED. ALL GOOD

4 years ago

Reply from American Home Shield

Hi Steven. Thank for taking time to let us know about your positive experience. It makes us very happy that you are pleased with the service your are receiving. Thank you for being a valued member of AHS.

Aug. 10th, 2021

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Verified Customer

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Taneshia Balsewicz Laveen, AZ

I have had no issues fast entry/ response times

4 years ago

Reply from American Home Shield

Thank you, Taneshia. Thank you for letting us know how we are doing. We want you to know you can count on AHS. It makes us very happy to know that you have not had any issues and are pleased with the service provided. Thank you for choosing AHS.

Aug. 10th, 2021

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Verified Customer

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Tony Gilbert Twentynine Palms, CA

Claims are easy to submit and approval is also timely.

4 years ago

Reply from American Home Shield

Hi Tony. Thank you for taking time to let us know about your experience. We strive to provide our member with prompt and reliable service. We are so glad that you chose AHS as yoru home warranty company.

Aug. 10th, 2021

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Verified Customer

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V Litchfield Park, AZ

The process is extremely efficient, timely and smooth

4 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Windy Barton Vernal, UT

Used for an air conditioning issue. Easy to file a claim

4 years ago

Reply from American Home Shield

Hi Windy,
We appreciate your feedback and hope you continue to enjoy it!

Aug. 10th, 2021

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Verified Customer

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Renee Garcia Manteca, CA

Made a call set the date and everything got handled thank you

4 years ago

Reply from American Home Shield

Hi Renee. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really excited that we could do that for you. Thank you for trusting AHS.

Aug. 13th, 2021

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Verified Customer

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Stutts Baton Rouge, LA

Excellent, promptness and professionalism.

4 years ago

Reply from American Home Shield

Hi Stutts,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Brian Newsome Marietta, GA

Quick response time on claims, quality technicians provided

4 years ago

Reply from American Home Shield

Hi Brian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Brook N Mason Cadiz, KY

They listened and helped me with my repairs.

4 years ago

Reply from American Home Shield

Hi Brook,
Thank you for your feeback! We hope you continue to enjoy AHS and the service we provide!

Aug. 10th, 2021

American Home Shield Reviews