American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Shruti Trivedi Herndon, VA

The professionals resolved our issue timely.

4 years ago

Reply from American Home Shield

Hi Shruti. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Susan Streby Yakima, WA

fast service, gets problems resolved, very friendly service people

4 years ago

check_circle

Verified Customer

star star star star star

ROBERT MEREDITH Reeds Spring, MO

good service and quick service to get my problem fixed

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Hope Fleming Oklahoma City, OK

Easy I call they find me a business that does that problem and it gets fixed

4 years ago

check_circle

Verified Customer

star star star star star_border

A.A Harrisburg, NC

Everytime I have called they have provided prompt, timely service

4 years ago

check_circle

Verified Customer

star star star star star

Anne Weber Houston, TX

They always send the right person to fix the problem

4 years ago

Reply from American Home Shield

Hi Anne. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

Robert A Jones Fernandina Beach, FL

Great contractors with the required experience

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for your positive feedback. We value and welcome your opinion. Please continue to let us know how we are doing. We look forward to providing you with your next great repair experience.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

Carol A Hayes Littleton, CO

The Plumber was on time and finished quickly.

4 years ago

Reply from American Home Shield

Hi Carol. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

John J

Great company. Great policy. Buy with confidence.

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi John. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experience for all your home warranty repair needs. Thank you for choosing AHS.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

Christina Batiste Pineville, LA

AHS scheduling with a vendor was very fast.

4 years ago

Reply from American Home Shield

Hi Christina. Thank you for your 5 star review. We understand how valuable your time is. It is really good to hear that scheduling was fast. We can't wait to provide you with the same level of service for your next repair need as well.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star_border

james farmer Amarillo, TX

i have been pleased with the results of getting things fixed when needed.

4 years ago

check_circle

Verified Customer

star star star star star_border

Kipp Hester Springfield, VA

So far there has been quick response time and a good experience.

4 years ago

check_circle

Verified Customer

star star star star star

Louis Gamble jr Germantown, TN

a complex problem with central air is going well ATT

4 years ago

Reply from American Home Shield

Hi Louis,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Michelle Blaisdell Reid Fountain, CO

Awesome work. And didn't have to wait too long.

4 years ago

Reply from American Home Shield

Hi Michelle,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Phyllis simpson Columbus, OH

Excellant service, air condition company awesome

4 years ago

Reply from American Home Shield

Hi Phyllis,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Saleena Chamberlin Copperas Cove, TX

They've been there to help every time we've needed them.

4 years ago

Reply from American Home Shield

Hi Saleena,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Michael O'Connor Winfield, KS

It took forever to actually talk to a person and when I did their english was terrinke

4 years ago

check_circle

Verified Customer

star star star star star_border

Patricia Forren Benson, NC

Our problem was electrical and it was resolved very quickly.

4 years ago

check_circle

Verified Customer

star star star star star

Cathleen Brown Fredericksburg, VA

Used it for the first time and was very happy with it.

4 years ago

Reply from American Home Shield

Hi Cathleen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Rosario Prichard Las Vegas, NV

Great experience , very organize.Get the job done.

4 years ago

Reply from American Home Shield

Hi Rosario,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Grant Ellington Indialantic, FL

Could be a bit more on time but when they came they were very efficient

4 years ago

check_circle

Verified Customer

star star star star star

Steven Averbach Cape Coral, FL

Appliances repaired or replaced no problem!

4 years ago

Reply from American Home Shield

Hi Steven,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Teresa L Foslund Maricopa, AZ

All our calls have been serviced promptly and fairly.

4 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2021

check_circle

Verified Customer

star star star star star

Enocras Williams Hemet, CA

Efficient good choice for me and that's that.

4 years ago

Reply from American Home Shield

Hi Enocras,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

ALMA R HARRIS Canton, GA

Always professional and explained everything.

4 years ago

Reply from American Home Shield

Hi Alma,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Amy Carpenter Brandon, MS

Prompt and professional. Very pleased with their service.

4 years ago

Reply from American Home Shield

Hi Amy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2021

check_circle

Verified Customer

star star star star star

Michael A Freeman Sequim, WA

Excellent customer service - prompt attention to our need.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2021

check_circle

Verified Customer

star star star star star

Rita M Carroll Rancho Cordova, CA

Got my AC fixed very quickly by a knowledge professional.

4 years ago

Reply from American Home Shield

Hi Rita,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Ron McCoon Lee, FL

Every interaction has been handled timely

4 years ago

Reply from American Home Shield

Hi Ron. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Ronald Morris Collinsville, TX

Awsome both contractors where on te and fixed the issue

4 years ago

Reply from American Home Shield

Hi Ronald,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage and contractors we provide!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Shelley L Damron

Easy to request service online. Fast scheduling.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shelley. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Steven Green Commerce, GA

Fast friendly service prompt on time respect for property

4 years ago

Reply from American Home Shield

Hi Steven,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Steven white Hernando, MS

Timely and professional very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Steven,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tameeka Blake Stockton, CA

Horrible, I have continued to have issues with getting things fixed. Your customer service has been rude and they don't deliver on their promises.

4 years ago

Reply from American Home Shield

Hi Tameeka,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with the resolution of the air conditioner repairs.

Jul. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Teresa Ventura, CA

Electrician came out, said he knew now thing about the electric floor thermostat, he left and we were never contacted again.

4 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with a resolution for the thermostat.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Tory Clay Leipsic, OH

dealt with them 3 separate occasions...3 great interactions

4 years ago

Reply from American Home Shield

Hi Tory. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we render. We can't wait to provide you with another great repair exprience.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Wilhelmina E Berkley Chicago, IL

Services were helpful, professional, customer focused.

4 years ago

Reply from American Home Shield

Hi Wlhelmina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

William Kerr Carrollton, TX

i have always had exceptional and quality service

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Yvette Pastore Philadelphia, PA

Washer Job well done keep up the good work

4 years ago

Reply from American Home Shield

Hi Yvette,
Thank you for your feedback!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Bronsyn Algere Cobb New Orleans, LA

Awesome Experience! Rapid Response! Extremely Convenient!

4 years ago

Reply from American Home Shield

Hi Bronsyn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Chaney Tempe, AZ

Well waiting on a refund going on week two. Apparently nobody knows how to refund a card.

4 years ago

check_circle

Verified Customer

star star star star star

Charles G Bland Spring, TX

EXCELLENT SERVICE & ON TIME - PROBLEM SOLVED QUICKLY

4 years ago

Reply from American Home Shield

Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Cheryl Wilson San Jose, CA

Very knowledgeable and fixed my problem Thank you

4 years ago

Reply from American Home Shield

Hi Cheryl. It makes us very happy to hear that your problem was resolved. We know how important it is to our members to have dependable service they can count on. We look forward to taking care of your repair needs for many more years to come.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Connie Parks Lincoln, NE

They came right away and fixed my problem

4 years ago

Reply from American Home Shield

Hi Connie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Curtisstene Calliste Collierville, TN

Very good this time, knowledgeable and very hard worker

4 years ago

Reply from American Home Shield

Hi Curtisstene,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Cynda C. Hurley Columbia, SC

Technician was professional and friendly.

4 years ago

Reply from American Home Shield

Hi Cynda. We are really happy to hear that you were pleased with the service technician. We aim to provide our members with a great repair experiences for each service request and we can't wait to take care of your next repair need.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Darrell Hines Dacula, GA

Very smooth process & the service was very professional!

4 years ago

Reply from American Home Shield

Hi Darrell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Forkel Hector Hampton, GA

So far this this year, I'm not happy with your service and the people your employed, the contractors, very poor quality

4 years ago

Reply from American Home Shield

Hi Forkel,
I hate to hear about the unsatisfactory service experience that has occured. I would be glad to speak with you to assist with a resolution towards the refrigerator repairs.

Jul. 23rd, 2021

check_circle

Verified Customer

star star star star star

Frank Collazo Phoenix, AZ

Great, easy to schedule a service request

4 years ago

Reply from American Home Shield

Hi Frank,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Gary Kennewick, WA

Get my Heating And Cooling fixed as neeeded

4 years ago

Reply from American Home Shield

Hi Gary,
We are pleased to hear about your AHS experience and hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

American Home Shield Reviews