American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Hoang nguyen Annandale, VA

Good communication & understanding what customers want !

3 years ago

Reply from American Home Shield

Hi Hoang,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Justin Olney, MD

AHS provided Full and prompt service at needs.

3 years ago

Reply from American Home Shield

Hi Justin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Verified Customer

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Owen James Cochranville, PA

The technician was knowledgeable. Great service!

3 years ago

Reply from American Home Shield

Hi Owen,
We appreciate your feedback about the technician and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Buckelew Hardy, VA

Easy to file a claim on line, Excellent Service

3 years ago

Reply from American Home Shield

HI Buckelew,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Janice Spring, TX

Issues addressed and taken care of promptly.

3 years ago

Reply from American Home Shield

Hi Janice,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Jason Gann Ringgold, GA

Quality service and repair, fast dispatch of service call

3 years ago

Reply from American Home Shield

Hi Jason,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Chap Wasson

Prompt, professional and efficient service!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Chap,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Jennings Copley Fayetteville, AR

The response to our plumbing issue was immediate.

3 years ago

Reply from American Home Shield

Hi Jennings,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Gerald Beauchamp Fort Worth, TX

service and they use knowledgeable sub contractors

3 years ago

Reply from American Home Shield

Hi Gerald,We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Jini Johnson-Nowden Florissant, MO

Knowledgeable representatives and good value for the price.

3 years ago

Reply from American Home Shield

HiJini,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Verified Customer

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Jan & Tim Misley Canby, OR

Easy to report an incident via the web site.

3 years ago

Reply from American Home Shield

Hi Jan & Tim,
We appreciate your feedback about the ease of use on the website and hope you continue to enjoy American Home Shield!

Jun. 23rd, 2021

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Verified Customer

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Jonathan Bigay Hinckley, MN

The service is easy to use and always reliable

3 years ago

Reply from American Home Shield

Hi Jonathan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Judith Ellen Choate Antioch, CA

Very good with my repairs and very efficient.

3 years ago

Reply from American Home Shield

Hi Judith,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Jeff Wilson Gainesville, GA

Because a coil was bad and caused black mold and they won't cover it. They should cover the cost of the coil and I pay for the black mold removal

3 years ago

Reply from American Home Shield

Hi Jeff. Thank you for your feeback regarding the issue with your coil. We are here to address your repair needs. I would be happy to speak with you further regarding this matter and see if I may be able to further assist you.

Jun. 24th, 2021

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Verified Customer

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Karen Lodygowski Wilmington, NC

Easy to request online. Fast response, Great Contractors.

3 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Kathi Roark Wills Point, TX

I was very happy with them until they refused to replace a broken air-conditioner hose.

3 years ago

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Verified Customer

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Lena Brass Las Vegas, NV

Excellent turn-a-round time on Service Notifications.

3 years ago

Reply from American Home Shield

Hi Lena,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Kristy T Shuler Colorado Springs, CO

they are attentive and provide service quickly

3 years ago

Reply from American Home Shield

Hi Kristy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 23rd, 2021

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Verified Customer

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Laura Aranda Bedford, TX

Ease of use, variety of options and great newsletter

3 years ago

Reply from American Home Shield

Hi Laura,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Linda Gauthreaux Oak Lawn, IL

Fulfilled terms of agreement Reliable contractors

3 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 23rd, 2021

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Verified Customer

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loretta hartline Lawton, OK

This is the second time I have been without A/C for over a week. Why do you have 24hr service 7 Days a week. When it's only phone.

3 years ago

Reply from American Home Shield

Hi Loretta. Thank you for letting us know about the problem you are having with your air conditioning. I am sorry to hear that the issue has not been resolved. I would be happy to speak with you to see how I may assist with a resolution.

Jun. 24th, 2021

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Verified Customer

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Linda Doe North Augusta, SC

THEY ARE RELYABLE AND GOOD PEOPLE TO TALK WITH

3 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 23rd, 2021

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Verified Customer

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Linda mack Philadelphia, PA

Takes too long to get device just had drier fixed it took 3 weeks and he fixed it in 5 min

3 years ago

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Verified Customer

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Linda Davis Biloxi, MS

I had to wait until Tuesday for someone to come out. When I called on Friday.

3 years ago

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Verified Customer

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Greg Lontayao Kaneohe, HI

very easy to take care of household problems

3 years ago

Reply from American Home Shield

Hi Greg. Thank you for such a positive rating. We always want you to know you can count on AHS when you need us. We will do our very best to take care of your next repair need with the same ease. Thank you for trusting AHS.

Jun. 23rd, 2021

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Verified Customer

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Belew Makonnen Woodbridge, VA

The technician was knowledgeable and professional

3 years ago

Reply from American Home Shield

Belew, thank you for letting us know you were happy with the technician. We value your feeback . Please contine to let us know how we are doing so that we can strive to provide you with the best experience possible.

Jun. 23rd, 2021

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Verified Customer

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Martin villa Las Vegas, NV

Good service always and good communication

3 years ago

Reply from American Home Shield

Hi Martin,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Mary B Cole Del Rio, TX

Quick to answer, quick to assign technician, quick to fix

3 years ago

Reply from American Home Shield

Mary, thank you for your positive feedback. We understand how valuable your time is and how important it is to provide dependale service. Thank you for trusing AHS to take care of your repair needs.

Jun. 23rd, 2021

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Verified Customer

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Michael T. Collins Columbus, OH

On time,, courteous and the issue was resolved quickly.

3 years ago

Reply from American Home Shield

Michael, it is so great to hear that your issue was resolved quickly and to your satisfaction. We can't wait to provide you with this same level of service for your future repair needs. Please continue to let us know how we are doing.

Jun. 23rd, 2021

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Verified Customer

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Amazon Green Lake Charles, LA

They took very special care of me when my washer went out.

3 years ago

Reply from American Home Shield

Hi Amazon Green,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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April Green Jacksonville, FL

quick response and quality repair companies

3 years ago

Reply from American Home Shield

Hi April,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Bernice Ford Prospect, VA

Wrong heat pump was ordered and now I have to wait again for parts to be ordered.

3 years ago

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Verified Customer

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Frank McGrue Dolomite, AL

Affordable and Attentive to their customers specific needs!

3 years ago

Reply from American Home Shield

Hi Frank,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Verified Customer

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A J Porter San Tan Valley, AZ

Easy to set up claim and repairman arrived within 48 hours

3 years ago

Reply from American Home Shield

Hi AJ,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Virgia West Mountain Home, ID

They always get the job done in a timely manner.

3 years ago

Reply from American Home Shield

Hi Virgia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Matthew Hayes Hampton, GA

The customer service is vanilla and the specialist are out of country. It's impossible to talk to an American manager to resolve our issue.

3 years ago

Reply from American Home Shield

Hi Matthew,
I hate to hear about your most recent customer service experience. I would be glad to speak with you to get assist with a resolution to your issue.

Jun. 23rd, 2021

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Verified Customer

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Aaron Turnage Richmond, VA

It has been almost a month since my dryer broken and AHS still hasnt found me a replacement thats compatible to dryer that i had.

3 years ago

Reply from American Home Shield

Hi Aaron,
I hate to hear about the ongoing delay in service to have the dryer issues repaired. I would be glad to speak with you to reach an immediate resolution.

Jun. 23rd, 2021

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Verified Customer

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Ozella Hanks Bolingbrook, IL

have responded each tim I call. Job completed

3 years ago

Reply from American Home Shield

Hi Ozella,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Elizabeth Waln Nixa, MO

Very knowledgeable and quick to take care of issue

3 years ago

Reply from American Home Shield

Hi Elizabeth,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Adam Knight Canton, GA

The online website not functioning, long waiting over the phone

3 years ago

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Verified Customer

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Ange McNeel Tujunga, CA

Contractors have been courteous - and professional.

3 years ago

Reply from American Home Shield

Hi Ange,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Kerwin E Korbas Homosassa, FL

Always satisfied with work assigned to contractors

3 years ago

Reply from American Home Shield

Hi Kerwin,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Verified Customer

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Brian Heyman Birmingham, AL

Fast response time and professional service

3 years ago

Reply from American Home Shield

Hi Brian,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Blake A Chaney Lithia, FL

Easy to use. The website makes requesting service easy.

3 years ago

Reply from American Home Shield

Hi Blake,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Sangita Bose Columbus, NJ

Good customer service, timely and helpful ser

3 years ago

Reply from American Home Shield

Hi Sangita,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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GARY H BROMLEY Show Low, AZ

problem was not resolved in a timely manner. Associate was very difficult to understand.

3 years ago

Reply from American Home Shield

Hi Gary,
Thank you for your feedback!

Jun. 23rd, 2021

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Verified Customer

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Cedric C Jackson Huntsville, AL

Impeccable service! And very professional.

3 years ago

Reply from American Home Shield

Hi Cedric,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Verified Customer

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Chris Coursin Baton Rouge, LA

It has been easy getting things taken care of.

3 years ago

Reply from American Home Shield

Hi Chris,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Philip Cook Fortson, GA

They should have replaced the whole ac unit instead of band-aiding if for 5 weeks.

3 years ago

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Verified Customer

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Debbie Cockrell Corsicana, TX

Always on time in responding! No waiting.

3 years ago

Reply from American Home Shield

Hi Debbie,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

American Home Shield Reviews