American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Robert South Lebanon, OH

Haven't really had any solutions yet for the times they've sent service people.

4 years ago

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Verified Customer

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Ron Fernandina Beach, FL

easy and budgets repairs. also someone to review repairs

4 years ago

Reply from American Home Shield

Hi Ron. Thank you for your 5 star review. We are excited to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing and we will do our very best to provide you with an exceptional experience for your next repair need.

Jul. 8th, 2021

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Verified Customer

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Ron Parker Birmingham, AL

Quick response. Good service companies. No problems

4 years ago

Reply from American Home Shield

Hi Ron. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 8th, 2021

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Verified Customer

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Sandra Hernandez Santa Teresa, NM

Responded quickly and my appliances were quickly fixed.

4 years ago

Reply from American Home Shield

Hi Sandra. Thank you for your positive review. It's great to hear the appliance was fixed so quickly. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 8th, 2021

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Verified Customer

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Sarah Mcnay Wichita, KS

Always willing to assist in any way needed.

4 years ago

Reply from American Home Shield

Hi Sarah. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we provide. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 8th, 2021

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Verified Customer

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Steve Tompert Woodland, WA

Excellent coverage for a critical electrical problem.

4 years ago

Reply from American Home Shield

Hi Steve. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 8th, 2021

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Verified Customer

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Suzanne Roberts Union, NE

good service and timely service works with the customer

4 years ago

Reply from American Home Shield

Hi Suzanne. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Jul. 8th, 2021

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Verified Customer

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Trae Hensley, AR

Gave them a call they took care of the rest

4 years ago

Reply from American Home Shield

Hi Trae. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Jul. 8th, 2021

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Verified Customer

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Waggoner Larsen, WI

Customer friendly and responsive sourced good vendors

4 years ago

Reply from American Home Shield

Hi Waggoner. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 8th, 2021

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Verified Customer

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William G Petro Scottsdale, AZ

A/C compressor was replaced in April 2021. Then failed on June 16. It has not yet been repaired as of 6/27. Tenants need to stay in hotel.

4 years ago

Reply from American Home Shield

Hi William. I am sorry to hear that your air conditioning has not been repaired. I can understand how important it is to get this issue resolved. I would be happy to speak with you and see how I may assist with a resolution.

Jul. 8th, 2021

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Verified Customer

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Hugo Gonzalez Katy, TX

Sometimes is difficult to get an appliance replacement even if under the policy

4 years ago

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Verified Customer

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Ivan Roque Smiths, AL

They are fast and prompt very happy with their services.

4 years ago

Reply from American Home Shield

Hi Ivan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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John R Shimek San Antonio, TX

Very good communication, and their repairmen are top notch

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Lisa Hamilton Henderson, NV

Took almost two weeks to get our AC fixed in record high temperatures and nothing was ever done about it

4 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Mary Macdonald Antelope, CA

Always efficient with the service and quality of repairs.

4 years ago

Reply from American Home Shield

Hi Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Mary Woods Stanton, IA

Always quick to get someone to fix my problem

4 years ago

Reply from American Home Shield

Hi Mary,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Orin Bache Jeannette, PA

Any problem handled quickly and professionally

4 years ago

Reply from American Home Shield

Hi Orin,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 9th, 2021

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Verified Customer

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Peggy Hill Humble, TX

Fast and friendly service, cost effective

4 years ago

Reply from American Home Shield

Hi Peggy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Shana Burnstad Madison, WI

Getting the repair scheduled online was quick and easy.

4 years ago

Reply from American Home Shield

Hi Shana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Skylar Lin Jonesboro, AR

Customer service is very helpful. People are nice.

4 years ago

Reply from American Home Shield

Hi Skylar,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Terri Kilgore Clearwater, FL

Prompt appointments for services. Reasonable fee

4 years ago

Reply from American Home Shield

Hi Terri,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Vivian Budd Guevara Corpus Christi, TX

the response was promptly and service was good

4 years ago

Reply from American Home Shield

Good afternoon Vivian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Zach Saint Louis, MO

Very efficient and responsive, highly professional

4 years ago

Reply from American Home Shield

Good morning Zach,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Al Gilchrist Suffolk, VA

Good response and great service. But tell me why you raised my monthly payment

4 years ago

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Verified Customer

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Alex Alvarez Palmdale, CA

Easy and convenient way for requests for service

4 years ago

Reply from American Home Shield

Hi Alex,
We appreciate your feedback and hope you continue to enjoy the easy and knowledgeable service that AHS provides!

Jul. 9th, 2021

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Verified Customer

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Anthony Wilkerson Wendell, NC

Quick to get your problem taking care of

4 years ago

Reply from American Home Shield

Hi Anthony,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Armando Caloca San Antonio, TX

Efficient in locating a service / repair company

4 years ago

Reply from American Home Shield

Hi Armando,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Barbara Goodyear, AZ

Service requested on-line and was set for the next day.

4 years ago

Reply from American Home Shield

Hi Barbara,
We appreciate your feedback and hope you continue to enjoy AHS!

Jul. 9th, 2021

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Verified Customer

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Bobbie Harris Memphis, TN

Solve problem with professional peoples.

4 years ago

Reply from American Home Shield

Hi Bobbie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Brett Grantman Wausau, WI

Very few problems dealing with issues. Prompt service.

4 years ago

Reply from American Home Shield

Hi Brett,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Candy Wade Lewisville, TX

they always come when I call about a bug problem.

4 years ago

Reply from American Home Shield

Hi Candy,
We appreciate your feedback and hope you continue to enjoy AHS!

Jul. 9th, 2021

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Verified Customer

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Carl David Farley Alexandria, VA

My only claim was handled professionally and quickly.

4 years ago

Reply from American Home Shield

Hi Carl,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 9th, 2021

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Verified Customer

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Christopher Kassner Hope Mills, NC

Always prompt when finding a vendor for service

4 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Cindy White Charlotte, NC

Quick response. Good customer service. Would like to see lower copay.

4 years ago

Reply from American Home Shield

Hi Cindy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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Damian Ramirez Grapevine, TX

It is a hit or miss. Sometimes I get great service but not always. Poor communication

4 years ago

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Verified Customer

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Debbie P Montrose Heights, VA

AHS provides professional and responsive consumer service.

4 years ago

Reply from American Home Shield

Good morning Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Demarco Mcswain Austin, TX

Great Service, Very Responsive, Trustworthy

4 years ago

Reply from American Home Shield

Hi Demarco,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Dolly Jones Mesquite, TX

Quick response. Vendors are usually reliable and do good work.

4 years ago

Reply from American Home Shield

Hi Dolly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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Ed Powers Birmingham, AL

Excellent service and the whole process was seamless

4 years ago

Reply from American Home Shield

Hi Ed,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 9th, 2021

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Verified Customer

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Jason Vire Waxahachie, TX

Fast and reliable. No problem covering the issue.

4 years ago

Reply from American Home Shield

Hi Jason,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Javier Forney, TX

Service tech was very quick to respond .

4 years ago

Reply from American Home Shield

Hi Javier. Thank you for taking time to write a review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 8th, 2021

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Verified Customer

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Joan Hruby Elizabeth, PA

I really don't see a huge need for paying that much $ for services & the additional $100

4 years ago

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Verified Customer

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Joey Exeter, CA

Quick response. Mostly decent subcontractors

4 years ago

Reply from American Home Shield

Joey, thank you for taking time to rate your experience. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with even better experiences for your future repair needs.

Jul. 8th, 2021

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Verified Customer

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Lindsey Olson Jacksonville, NC

Fast service, good value, easy to navigate websitr

4 years ago

Reply from American Home Shield

Hi Lindsey. Thank you for letting us know about your experience with AHS. We can't wait to provide you a great experience again for your next repair need. We hope you continue to find the value in your warranty coverage.

Jul. 8th, 2021

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Verified Customer

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Mac Mcwilliams Boerne, TX

They are terrible about responding to our problem. I can't talk to a person I can understand. I can't talk to a supervisor to express my problems.

4 years ago

Reply from American Home Shield

Hi Mac. Thank you for letting us know you have not been able to reach anyone to address your concerns. I would be more than happy to speak with you and see how I may assist with a resolution.

Jul. 9th, 2021

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Verified Customer

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Michael Neal Woodbridge, VA

Quick response, coverage had limitations I was not aware of.

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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Michelle D Wilkins Euclid, OH

They do not do what they advertise. They refused to fix my air conditioning unit after boasting that they fix things no questions asked

4 years ago

Reply from American Home Shield

Hi Michelle. Thank you forletting us know about the experience with your air conditioning. I am sorry to hear your air was not fixed. I would be happy to speak with you further regarding this matter and see how I may assist with a resolution.

Jul. 9th, 2021

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Verified Customer

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Nicolas Gutierrez San Antonio, TX

Service call responding time is starting to improve. Previous horrible.

4 years ago

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Verified Customer

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Owen Carter Manhattan, KS

Fast service and excellent customer service

4 years ago

Reply from American Home Shield

Owen, thank you so much for taking time to review your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 8th, 2021

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Verified Customer

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Renee Fortunato Fredericksburg, TX

Timely responses and good servicing companies.

4 years ago

Reply from American Home Shield

Hi Renee. We value your opinion and welcome your feedback. Thank you for letting us know how we are doing. We look forward to meeting this same standard of service for you in the future as well.

Jul. 8th, 2021

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