American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Cheryl Copeland Westerville, OH

great service and answers questions with solutions

3 years ago

Reply from American Home Shield

Hi Cheryl. We are happy that your questions were answered and that you are happy with the service we provide. We looking forward to taking care of your repair needs in the future. Thank you for taking time to let us know how we are doing.

Jun. 7th, 2021

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Verified Customer

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Brooke Langlois Denison, TX

It takes a week to have someone out any time I make an appointment. I am six months pregnant and have been without hot water for 3 weeks now.

3 years ago

Reply from American Home Shield

Hi Brooke. We are very sorry to hear that you have been without hot water for 3 weeks now. I can imagine how upsetting this can be. I would be happy to speak with you to try and get this matter resolved.

Jun. 8th, 2021

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Verified Customer

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Bernadette Aguilar Pittsburg, CA

Good customer service/ prompt technicians/good coverage

3 years ago

Reply from American Home Shield

Hi Bernadette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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William Brangwynne Lakeland, FL

fixed my dishwasher, after several tries

3 years ago

Reply from American Home Shield

Hi William,
Thank you for your feedback!

Jun. 4th, 2021

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Verified Customer

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Mike M Chesapeake, VA

Efficiency and professionalism from phone call to repair

3 years ago

Reply from American Home Shield

Thank you, Mike for rating your AHS service experience. It is so exciting to hear that the service you received was efficient and professional. Your feed back makes us want to work even harder to make sure we can continue to provide our members with great service.

Jun. 7th, 2021

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Verified Customer

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Mardo Iknadiossian Austin, TX

Online portal and quick response whenever I had an issue

3 years ago

Reply from American Home Shield

Hi Mardo,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 7th, 2021

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Verified Customer

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Craig Patterson Cedar Hill, TX

Prompt response and most companies fix the issue immediately.

3 years ago

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Verified Customer

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Charles V Carter III Fort Lauderdale, FL

They were on time and got the got done right quickly

3 years ago

Reply from American Home Shield

Hi Charles,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2021

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Verified Customer

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M Port Jefferson, NY

Good coverage. Excellent service people doing the work.

3 years ago

Reply from American Home Shield

Hello. We are excited to hear that you are happy with your coverage and the vendors who take care of the repairs. It is always important to us that our member see the value in the coverage we provide. Thank you so much for taking time to let us know about your AHS experience.

Jun. 7th, 2021

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Verified Customer

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Dar Joneson Fresno, CA

Always timely, professional trade people.

3 years ago

Reply from American Home Shield

Hi Dar,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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Mercedes Nieves Bristow, VA

They are good. Just can't get the pieces fast enough. But Shields fault

3 years ago

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Verified Customer

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Karen Pastor White Lake, MI

Professional Service. Replace the refrigerator no hassle

3 years ago

Reply from American Home Shield

Hi Karen. We are so happy to hear how smoothly the replacement service went for your refrigerator. We look forward to taking care of your repair needs in the future as well. Thank you for taking time to rate your service experience.

Jun. 7th, 2021

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Verified Customer

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Tara Fountain Hills, AZ

Quick and responsive to inquiries and requests.

3 years ago

Reply from American Home Shield

Hi Tara. Thank you very much for letting us know that you have received quick and responsive service. We know how valuable your time is and want to meet your needs when you reach out to us.

Jun. 7th, 2021

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Verified Customer

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Shirley Bennett Riverbank, CA

Always able to reach someone -either phone or on line.

3 years ago

Reply from American Home Shield

Hi Shirley. Thank you for letting us know about your experience with AHS. We are so glad you have always been able to reach someone. We know the value of having your repair needs meet and we want to always be available for you when the time comes.

Jun. 7th, 2021

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Verified Customer

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Jeremy Roland

Great coverage and service great value for the money

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jeremy,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Jun. 7th, 2021

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Verified Customer

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GERALD Honolulu, HI

Inefficient. It seems like I need to follow up on them a lot. It's time consuming dealing with them

3 years ago

Reply from American Home Shield

Hi Gerald. We hate to hear that your repair needs were not resolved to your satisfaction. I'm sure it is frustrating that you have had to follow up yourself. We understand how valuable your time is. I would be happy to speak with you regarding this matter.

Jun. 4th, 2021

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Verified Customer

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Kelly Southlake, TX

It's hard to know if the service companies they send are good and reputable.

3 years ago

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Verified Customer

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Michell Reno, NV

They are easy to deal with. Their website is fairly user friendly.

3 years ago

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Verified Customer

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Ashante Bledsoe Michigan City, IN

Customer service is good but every year prices keep going up for service calls

3 years ago

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Verified Customer

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John Chesapeake, VA

AHS found a company that would work on my A/C unit in a timely manner.

3 years ago

Reply from American Home Shield

Hi John,
I am pleased to hear about the AHS company that was able to repair your AC within a timely manner.

Jun. 9th, 2021

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Verified Customer

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Judith Castro Orlando, FL

Prompt response with resolution to issues

3 years ago

Reply from American Home Shield

Hi Judith,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Jennifer Perez Chester, VA

Great with customer service. I am very satisfied

3 years ago

Reply from American Home Shield

Hi Jennifer,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 8th, 2021

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Verified Customer

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IT Sacramento, CA

The service provided was as advertised and timely.

3 years ago

Reply from American Home Shield

Hi IT,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2021

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Verified Customer

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J. Santos Oakley, CA

Quick response. Good communication. Great Service!

3 years ago

Reply from American Home Shield

Hi J. Santos,
Thank you for sharing your most recent AHS experience with us. We will continue to service your home and provide a quick resolution for repairs.

Jun. 8th, 2021

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Verified Customer

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P. Balachandran Argyle, TX

They have been prompt and responsive when I have a problem

3 years ago

Reply from American Home Shield

Hi P,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Yolanda Bullock Richmond, VA

AHS provides a convenient and much needed service.

3 years ago

Reply from American Home Shield

Hi Yolanda,
Thank you for sharing your most recent AHS experience with us. We will continue to service your home and provide a quick resolution for repairs.

Jun. 8th, 2021

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Verified Customer

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Gladys K Desai Bakersfield, CA

Very prompt service. Excellent customer service

3 years ago

Reply from American Home Shield

Hi Gladys,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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James R Renwick Fresno, CA

Fat, efficient service and qualified competent contractors

3 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Stanley Kopman Bridgewater, NJ

The service was timely and professionally done

3 years ago

Reply from American Home Shield

Hi Stanley,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2021

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Verified Customer

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Debora Maloney Lake Worth, FL

I'm trying to get my leak fixed in my air conditioner and they are having a hard time approving it's very frustrating

3 years ago

Reply from American Home Shield

Hi Debora. We really do hate to hear the leak with your air conditioning still has not been fixed. Thank you for reaching out to let us know you need assistance. I will be happy to speak with you and try to get this matter resolved.

Jun. 7th, 2021

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Verified Customer

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Bryant W Clark Newport News, VA

Been a member for over 15 years. They have saved me thousands of dollars

3 years ago

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Verified Customer

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Art Estopinan Baltimore, MD

Professional, Efficient, Courteous, Knowledgeable

3 years ago

Reply from American Home Shield

Hi Art,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Rodolfo Martinez Kansas City, MO

Always gets the problem fixed or replaced.

3 years ago

Reply from American Home Shield

Hi Rodolfo,
Thank you for providing us with feedback about your most recent AHS experience!

Jun. 8th, 2021

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Verified Customer

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Margarida Da Silva Riverview, FL

They resolve my issue immediately, great costumer service

3 years ago

Reply from American Home Shield

Hi Margarida,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 7th, 2021

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Verified Customer

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Jeannette Walker Chester, PA

Excellent customer service and are responsive when you call them

3 years ago

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Verified Customer

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marilyn smith Cal Nev Ari, NV

The air conditioning person was excellent and prompt

3 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Donna Voth Hillsboro, OR

The service response was quick and easy.

3 years ago

Reply from American Home Shield

Hi Donna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Shannan Duson, LA

Easy to deal with and service is amazing...

3 years ago

Reply from American Home Shield

Hi Shannan. Thank you for such a positive rating. We are so happy to have met your repair needs. We love to provide our members with easy and reliable service. We value your opinion.

Jun. 7th, 2021

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Verified Customer

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Monica Bakhari Humble, TX

Excellent service, fast timing and very quick response.

3 years ago

Reply from American Home Shield

Hi Monica,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 7th, 2021

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Verified Customer

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Bruce Bis Forney, TX

Very quick response and great local companies

3 years ago

Reply from American Home Shield

Hi Bruce. Thank you for taking time to let us know your service experience has been prompt and that the vendors have been great as well. It is very important that we provide our members with service they can be confident in. We can't wait to provide you with great service in the future as well.

Jun. 7th, 2021

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Verified Customer

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FINEESHA N LEWIS Plainfield, IL

Easy to schedule service. I don't like my monthly payment increased.

3 years ago

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Verified Customer

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James Munday Belmar, NJ

Fast service. Very simple online process to file a claim.

3 years ago

Reply from American Home Shield

Hi James, thank you for reaching out and letting us know how we are doing. It's always good to hear when our members repair needs are meet promptly. We hope you continue to enjoy the convenience of the website when requesting service. We look forward to working with you again.

Jun. 2nd, 2021

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Verified Customer

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Andrea Hudson Wimauma, FL

I wished there was a zero star. Why can't your company hire better contractors. I'm still waiting on a supervisor to call me back about my AC.

3 years ago

Reply from American Home Shield

Andrea, thank you for taking time to let us know the issue with your air conditioning has not been resolved. We know how important it is to have your air working properly. I will be happy to speak with you to further address this issue.

Jun. 2nd, 2021

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Verified Customer

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Pamela Moline, IL

Easy website online service. Fast service

3 years ago

Reply from American Home Shield

Hi Pamela, thank you for reaching out to let us know that you are able to enjoy the convenience of the website. We also know how valuable your time is to you and are glad we could meet your repair needs. We are excited about providing you with great service in the future as well.

Jun. 2nd, 2021

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Verified Customer

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Paul Martinez San Antonio, TX

slow to respond to particular issues and then does not provide updates on delays.

3 years ago

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Verified Customer

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M. Lewis Clinton, MD

Very professional & responsive to the problem presented.

3 years ago

Reply from American Home Shield

Thank you for taking time to let us know how your service experience was. We are so happy to hear that you are satisfied with the service we are providing. We know how important it is to have problems taken care of in a professional manner.

Jun. 3rd, 2021

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Verified Customer

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Jim Reno, NV

Work was completed promptly, completely and professionally.

3 years ago

Reply from American Home Shield

Jim, thank you so much for taking time to rate your AHS experience. We are so excited to hear that the work was completed quickly and professionally. We look forward to providing you with the same level of service in the future.

Jun. 2nd, 2021

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Verified Customer

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Carolina G Holston Radcliff, KY

They are timely on getting someone to do the work.

3 years ago

Reply from American Home Shield

Hi Carolina, thank you for taking time to rate your repair experience. We are so glad to know the service was timely and you were satisfied. Please contine to let us know how we are doing. We look forward to taking care of your repair needs again.

Jun. 2nd, 2021

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Verified Customer

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Sarah Vonderharr Austin, TX

It's difficult to get them to replace something even if it's been repaired numerous times

3 years ago

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Verified Customer

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Dirilo Union City, CA

Excellent. The repair technicians are very knowledgeable.

3 years ago

Reply from American Home Shield

Dirilo, thank you for providing feedback about your repair visit. We know how important it is for our members to have confidence in the service from our technicians. We will strive to provide excellent service in the future as well.

Jun. 2nd, 2021

American Home Shield Reviews