American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Roberta L Martin Benicia, CA

They take care of whatever needs fixed in a timely manor.

3 years ago

Reply from American Home Shield

Hi Roberta,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2021

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Verified Customer

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Pamela Albuquerque, NM

quick efficient turnaround of service requests

3 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Otto J Bibb Locustgrove, VA

They have been fairly reliable with repairs that I've needed.

3 years ago

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Verified Customer

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Julia West Hills, CA

Easy to use. Send terrific professionals to fix problems

3 years ago

Reply from American Home Shield

Thank you, Julia. It is so exciting to hear that you are happy with the ease of the service we provide and had a good experience with the technicians who fixed the problems. Thank you for letting us know how we are doing.

Jun. 10th, 2021

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Verified Customer

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James Steinkamp Houston, TX

They are not responsive. Took me 7 months and a beter business bureau complaint to get a refrigerator issue resolved.

3 years ago

Reply from American Home Shield

Hi James. Thank you for letting us kow how your repair experience went. We know how important it is to resolve repair issues in a timely manner. We would be happy to speak with you if there is still an issue that needs to be addressed.

Jun. 10th, 2021

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Verified Customer

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Gerald A Friedler Surprise, AZ

When I call with a problem they respond quickly

3 years ago

Reply from American Home Shield

Hi Gerald. Thank you for letting us know about your AHS experience. We know your time is valuable and we are so excited that the service was prompt. Thank you for being an AHS member.

Jun. 10th, 2021

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Verified Customer

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Jane Hudgins Woodstock, GA

Showed up when time was set for arrival Thank you

3 years ago

Reply from American Home Shield

Thank you, Jane. We know how valuable your time is so we are so happy to hear the vendor showed up when scheduled. Thank you for letting us know how we are doing.

Jun. 10th, 2021

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Verified Customer

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C. Tina Wells Orlando, FL

Response time to deploy company to make the repairs..

3 years ago

Reply from American Home Shield

Thank you for taking time to rate your AHS experience. Your feedback is valued and appreciated. We look forward to providing you with prompt and efficient service in the future.

Jun. 10th, 2021

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Verified Customer

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Robert Norris Dripping Springs, TX

overall good but too many exclusions on warranty coverage for ac systems

3 years ago

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Verified Customer

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Kevin S Menomonee Falls, WI

Promptness, value and competent customer service

3 years ago

Reply from American Home Shield

Hi Kevin, we are so happy to hear about your positive experience with our company. We strive to provide our members with prompt and dependable service. Thank you for choosing AHS for home repair needs.

Jun. 10th, 2021

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Verified Customer

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G Ramos Murrieta, CA

Costumer service,responsiveness and problem resolution

3 years ago

Reply from American Home Shield

Thank you for your positive feed back. We are so happy to hear we met your repair needs to your satisfaction and look forward to doing so again in the future.

Jun. 10th, 2021

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Verified Customer

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Deborah Joyner Chesapeake, VA

Service is fast and they dispatch professionals.

3 years ago

Reply from American Home Shield

Hi Deborah. We know the importance of prompt and professional service. We thank you for taking time to let us know about your experience and we will strive to provide you with great service in the future as well.

Jun. 10th, 2021

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Verified Customer

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Bob Miller Pensacola, FL

Quality technicians, Quick service and reasonable rates

3 years ago

Reply from American Home Shield

Thank you, Bob. We appreciate you taking time to rate your AHS experience. Your feedback helps us know what we are doing right and when we need to make changes. We hope you continue to see the value in your home warranty coverage.

Jun. 10th, 2021

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Verified Customer

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Alicia Arlington, TX

They kept telling me it was not broke and would not fix it. So I had to have a outside party come look at it and they ended up having to replace it

3 years ago

Reply from American Home Shield

Hi Alicia,
Thank you for bringing your most recent AHS experience to our attention. In an effort to assist, I would be glad to speak with you to reach a resolution.

Jun. 10th, 2021

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Verified Customer

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Susan Alpharetta, GA

Because they have always been very responsive

3 years ago

Reply from American Home Shield

Hi Susan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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Ryan Gainesville, FL

Most of the time responsive and complete job on first visit.

3 years ago

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Verified Customer

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Mark Taylor Browne Richmond, TX

They are prompt and live up to their promises

3 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Ariel Tabangcura San Jose, CA

AHS has always provided me with great customer service.

3 years ago

Reply from American Home Shield

Hi Ariel,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Jun. 10th, 2021

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Verified Customer

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Wyndy Brantley Denver, CO

On occasion, customer service is lacking with long hold times and no follow-up.

3 years ago

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Verified Customer

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shweta Allen, TX

it is easy to schedule but most of the repair cost does not cover

3 years ago

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Verified Customer

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Lou Blanton Bakersfield, CA

Always on time, professional and know their products

3 years ago

Reply from American Home Shield

Hi Lou,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Thomas E. Jr. Tucker Petersburg, VA

Speed in handling claims. Can’t be beat for the cost

3 years ago

Reply from American Home Shield

Thomas, we thank you so much for taking time out of your day to provide us with your feedback. We are so happy that you had a positive experience and are finding the value in your warranty coverage. Thank you for choosing for AHS.

Jun. 10th, 2021

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Verified Customer

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Tom McGarry Las Vegas, NV

efficient and prompt no argument about replacing broken items.

3 years ago

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Verified Customer

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Larry Murray Marlin, TX

No hiddens fees or hoops to jump through.

3 years ago

Reply from American Home Shield

Hi Larry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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Marsha A Collier Bennett, CO

Always finds me a veteran, trained servicer

3 years ago

Reply from American Home Shield

Hi Marsha,
Thank you for your feedback about AHS and the contractors we provide!

Jun. 10th, 2021

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Verified Customer

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Shirley Gonzalez Saint George, SC

Professional, and customer satisfaction.

3 years ago

Reply from American Home Shield

Hi Shirley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Chelsea Scottsdale, AZ

Took my $ sent incompetent contractor so I had to hire my own (basically paid double). Poor customer service.

3 years ago

Reply from American Home Shield

Hi Chelsea,
I hate to hear about the ongoing delay in service to have the service issue repaired through AHS. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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Alicia Ellenwood, GA

They do not stream line their vendors or hold them accountable for excellent work.

3 years ago

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Verified Customer

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Allan Infeld Closter, NJ

AHS was great, but it took a while until the entire problem was resolved.

3 years ago

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Verified Customer

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Green Salem, OR

Slow to respond and leaves clients with broken appliances for months prior to providing a remedy

3 years ago

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Verified Customer

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Robbie Tupper Broken Arrow, OK

Quick and professional to resolve claims

3 years ago

Reply from American Home Shield

Hi Robbie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Ginny Cole Nokomis, FL

There have been some delays in getting replacement parts or installation, etc.

3 years ago

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Verified Customer

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Pat Mancino

very kind person addressed my issues

3 years ago

Reply from American Home Shield

Hi Pat,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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Charlynn Gimenez Chester, VA

Service was excellent, timely and professional

3 years ago

Reply from American Home Shield

Hi Charlynn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Rosalee Hagan Opelika, AL

Always satisfied w repair people and their work.

3 years ago

Reply from American Home Shield

Hi Rosalee,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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walter Dahlgren Greenville, SC

excellent support and outstanding technicians

3 years ago

Reply from American Home Shield

Hi Walter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 8th, 2021

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Verified Customer

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Tim Urbanija Lakewood, OH

Promptness, cost, customer service, resolution

3 years ago

Reply from American Home Shield

Hi Tim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Suzanne Thierer Neenah, WI

They have always responded promptly and professionally.

3 years ago

Reply from American Home Shield

Hi Suzanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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sharon ingle Sun City West, AZ

quick to respond, thoughtful great techs

3 years ago

Reply from American Home Shield

Hi Sharon,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 8th, 2021

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Verified Customer

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Rich Kerbs Surprise, AZ

They continually stayed I owed $50 and I called 5 different occasions to straighten it out each time they said they correct it and they didnt

3 years ago

Reply from American Home Shield

Hi Rich. Thank you for taking time to let us know about your billing issue. I can see why it would be upsetting if the matter was to be cleared up but you are still being billed. I would be happy to speak with you to try and resolve this matter.

Jun. 8th, 2021

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Verified Customer

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Phyllis Middleburg, FL

Excellent service quickly helps customers

3 years ago

Reply from American Home Shield

Hi Phyllis,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 8th, 2021

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Verified Customer

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Mewhoelse Munford, TN

They are very responsive and professional.

3 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Melanie Anderson Lithonia, GA

They have speedy service and are very professional.

3 years ago

Reply from American Home Shield

Hi Melanie,
Thank you for providing us with feedback about your most recent American Home Shield experience!

Jun. 8th, 2021

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Verified Customer

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Marilyn L Noel Chicago, IL

Their tech came out and took care of the problem like they promised.

3 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for your feedback and patronage to AHS. We will continue to provide you with quality coverage and customer service!

Jun. 8th, 2021

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Verified Customer

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Kathy Edwards Rogers, AR

Their prices continue to increase, but the services that are covered well are decreasing

3 years ago

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Verified Customer

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Jerry Cornelius Humble, TX

They are so prompt in providing service for our needs.

3 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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HL Massey Cedar Park, TX

Always take care of my claims in a timely manner

3 years ago

Reply from American Home Shield

Hi HL,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Henk Overdevest Sherwood, OR

Arrived on time, performed work quickly and efficiently

3 years ago

Reply from American Home Shield

Hi Henk,
We really appreciate you taking the time to share your American Home Shield experience with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Dolores Mccoy Greensboro, NC

every time I had a problem, AHS solved them for me

3 years ago

Reply from American Home Shield

Hi Dolores,
Thank you for providing us with feedback about your most recent AHS experience!

Jun. 8th, 2021

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Verified Customer

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Cheryl Copeland Westerville, OH

great service and answers questions with solutions

3 years ago

Reply from American Home Shield

Hi Cheryl. We are happy that your questions were answered and that you are happy with the service we provide. We looking forward to taking care of your repair needs in the future. Thank you for taking time to let us know how we are doing.

Jun. 7th, 2021

American Home Shield Reviews