American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Dana Jordan Williamstown, NJ

Easy to file a request. Great customer service

3 years ago

Reply from American Home Shield

Hi Dana,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 7th, 2021

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Verified Customer

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Roy j ledet Marksville, LA

Awesome and quick service. Tech was very knew his stuff

3 years ago

Reply from American Home Shield

Hi Roy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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SAM JAYA ANANDAM Fremont, CA

Best customer experience, ease of use website

3 years ago

Reply from American Home Shield

Hi Sam,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Jill Simonson Sioux City, IA

I get what I need done and in a timely manner

3 years ago

Reply from American Home Shield

Hi Jill,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Annette smith Clinton, MD

I have had a dryer problem for weeks now and everything they come out and don't fix they say I have to call AHS BACK again that is ridiculous

3 years ago

Reply from American Home Shield

Hi Annette,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Jamie Webb Yorktown, VA

Made the call & they contacted the company right away.

3 years ago

Reply from American Home Shield

Hi Jamie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Susan Ray Pasadena, TX

The last service request took over a month to complete. I wish there were more competent partners.

3 years ago

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Verified Customer

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Melissa James Lawton, OK

Josh was really speedy in figuring out what was wrong

3 years ago

Reply from American Home Shield

Hi Melissa. We are so happy to hear that Josh was able to promptly resolve the problem for you. We appreciate you taking time to provide feedback on your experience. We look forward to working with you again in the future.

Jun. 23rd, 2021

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Verified Customer

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Kayla Tommie Fort Lauderdale, FL

Having issues with my A/C assumed if anything broke it would be covered but was hit with a $970 bill

3 years ago

Reply from American Home Shield

Good morning Kayla, We hate to hear about your most recent AHS experience to have the HVAC repaired with non covered cost I would be glad to speak with you to address the issues.

Jun. 23rd, 2021

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Verified Customer

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Mike Ponte Vedra Beach, FL

Fast, courteous service, using quality repair companies.

3 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Miriam Copperas Cove, TX

Because of the service given and quick respons

3 years ago

Reply from American Home Shield

Hi Miriam,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Morgan Hood Atlanta, GA

I've only had pleasant and speed experiences with AHS

3 years ago

Reply from American Home Shield

Thank you, Morgan. We appreciate you taking time to let us know how we are doing. We can't wait to provide you with the same great experience for your future repair needs.

Jun. 23rd, 2021

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Verified Customer

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Martin San Antonio, TX

I like not having the hassle of finding a service provider.

3 years ago

Reply from American Home Shield

Hi Martin,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 23rd, 2021

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Verified Customer

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Marvin Rainey Shreveport, LA

Professional and speedy service! No comments!

3 years ago

Reply from American Home Shield

Hi Marvin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Verified Customer

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Jennifer Slaughter Salisbury, MD

Always get resolution with issues. Great communication.

3 years ago

Reply from American Home Shield

Hi Jennifer. We really appreciate you taking time to rate your experience with AHS. It's always great to hear how pleased our members are with the service we provide. We hope that you contine to use and enjoy your warranty coverage.

Jun. 23rd, 2021

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Verified Customer

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Nalini Aiyagari San Jose, CA

Always helpful and try to solve the problem if any

3 years ago

Reply from American Home Shield

Hi Nalini. Thank you for taking time to let us know how we are doing and providing such a positive review. We value your opinion and we look forward to working with you for your future repair needs.

Jun. 23rd, 2021

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Verified Customer

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Octavia Thompson Baltimore, MD

Fast, professional, and serviced as promised.

3 years ago

Reply from American Home Shield

Hi Octavia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Tom Prohaska Denton, TX

Courtesy and Professionalism and always there to help.

3 years ago

Reply from American Home Shield

Hi Tom,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Rosemary Schroeder Gilbert, AZ

Arrived on time, cordial but professional, resolved issue

3 years ago

Reply from American Home Shield

Hi Rosemary. Thank you for taking time to rate your repair experience. We are so glad that your repair was resolved promptly. We hope that you contine to find value in your home warranty coverage.

Jun. 23rd, 2021

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Verified Customer

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Butfoot Chesterfield, VA

Fast response to repair comcerns when called

3 years ago

Reply from American Home Shield

Thank you for taking time to let us know about your repair experience. We are so happy that you are pleased with the service we provide. Thank you for trusing AHS.

Jun. 23rd, 2021

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Verified Customer

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Dennis Readd Middleburg, FL

Good contractor honest dependable explained problemed

3 years ago

Reply from American Home Shield

Thank you, Dennis. We appreciate you taking time to let us know how we are doing. We know how important honest and dependable service is. We are so delighed we were able to provide that for you and look forward to doing so again in the future.

Jun. 23rd, 2021

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Verified Customer

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RUTH DELAMARTER Port Saint Lucie, FL

Customer service is the best, the service is prompt

3 years ago

Reply from American Home Shield

Hi Ruth,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Ralph Jurney Sarasota, FL

Efficient, professional and so far a good value.

3 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Ronnie George Carencro, LA

Very easy process the entire way through.

3 years ago

Reply from American Home Shield

Hi Ronnie,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Sanky D George Glendale, AZ

Service is on time and gets the job done

3 years ago

Reply from American Home Shield

Hi Sanky,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Sergio Alvarez Desert Hot Springs, CA

They send very helpful and professional help to your home.

3 years ago

Reply from American Home Shield

Hi Sergio,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Sharon Bendy Flint, TX

Not as good as several years ago. They declined to replace my upstairs toilet that got a crack

3 years ago

Reply from American Home Shield

Good evening Sharon,
I hate to hear about the denial of the toilet service request. I would be glad to speak with you to get the issues that have occurred through AHS.

Jun. 24th, 2021

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Verified Customer

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Sheila Joplin Katy, TX

Always have good response and service from AHS

3 years ago

Reply from American Home Shield

Hi Sheila,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Sienna Trella Eastpointe, MI

AHS has very quick company assignment for all services

3 years ago

Reply from American Home Shield

Hi Sienna,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Anna Mae Durkin Columbiana, OH

Serviceman had to wait over an hour for a number to finish the maintenance.

3 years ago

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Verified Customer

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Annarita Elliff Palm Coast, FL

Reliable and professional. They are helpful

3 years ago

Reply from American Home Shield

Hi Annarita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with reliable and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Stacey Reda Broomfield, CO

Great service, but difficult to reach an agent if you have questions.

3 years ago

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Verified Customer

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Darrell Stroy Madison, AL

They have always responded with concern that care.

3 years ago

Reply from American Home Shield

Hi Darrell. We are so happy that you have had a good experience with AHS. We want you to know you can always count on us for your home repair needs. We look forward to providing you with the same level of service in the future.

Jun. 23rd, 2021

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Verified Customer

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Tanya Foreman Richlands, NC

They had Fast, efficient service & were quick to respond

3 years ago

Reply from American Home Shield

Hi Tanya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Tiffany Brown-Grier Randolph, MA

Responsive and contractors are knowledgable.

3 years ago

Reply from American Home Shield

Hi Tiffany,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 23rd, 2021

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Verified Customer

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Teresa Gallas San Tan Valley, AZ

They are always available to handle a service request

3 years ago

Reply from American Home Shield

Hi Teresa,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 23rd, 2021

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Verified Customer

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Tiffani Brooks Manor, TX

The contractors are great and I also get a quick response.

3 years ago

Reply from American Home Shield

Hi Tiffani. We really appreciate you taking time to let us know about your AHS experience. We are so happy that you have been pleased with the contractors and the response time. We look forward to meeting this same level of service in the future.

Jun. 23rd, 2021

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Verified Customer

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Tracey Elkridge, MD

Because the service cost that I pay is too high I pay $125 and if I can't get a cheaper service call I will be switching to another company

3 years ago

Reply from American Home Shield

Hi Tracey. Thank you for taking time to let us know your concerns with your trade service fee amount. I am sorry to hear that you are not happy with the cost associated with requesting service. I would be happy to speak with you further regarding this matter.

Jun. 22nd, 2021

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Verified Customer

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william sierra Montgomery, TX

Response time on service calls and not providing a full detailed invoice on work done.

3 years ago

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Verified Customer

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Zahraa Naama San Diego, CA

Friendly and prompt response and service. P

3 years ago

Reply from American Home Shield

Thank you Zahraa. We really appreciate you taking time to let us know how we are doing. Your opinion is valued and helps us know what we are doing right and what we need to work on. We will strive to provide you with friendly and prompt service for your next repair need as well.

Jun. 22nd, 2021

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Verified Customer

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Charlie Fresno, CA

Easy and quick to work with. Great prices too!

3 years ago

Reply from American Home Shield

Hi Charlie. We appreciate your time in rating your AHS experience. We do our very best to take the hassle out of your home repair needs. We are so happy that you find our service to be quick and easy. We look forward to working with you again.

Jun. 22nd, 2021

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Verified Customer

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Fields Hamilton, VA

I lowered the rating because they could not have a contractor available for a week

3 years ago

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Verified Customer

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Dura Aqil Salisbury, MD

Issues resolved in a timely manner to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Dura,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Brandi Ehlers Green Valley, AZ

On time and completed in a timely manner.

3 years ago

Reply from American Home Shield

Hi Brandi,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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David Firster Richmond, VA

Fast response and service provided quickly

3 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Genaro Adelanto, CA

Good service, service and explanation about my options

3 years ago

Reply from American Home Shield

Hi Genaro,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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gerald huffman Columbus, OH

they are very professional and cares about there customers

3 years ago

Reply from American Home Shield

Hi Gerald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Gary G Upper Marlboro, MD

Every claim I have put in has been performed as requested

3 years ago

Reply from American Home Shield

Hi Gary,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Gregory Staisiunas Las Vegas, NV

Professional technicians and timeliness.

3 years ago

Reply from American Home Shield

Hi Gregory,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Verified Customer

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Hoang nguyen Annandale, VA

Good communication & understanding what customers want !

3 years ago

Reply from American Home Shield

Hi Hoang,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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