American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Hollie Hampton, VA

Great coverage but needs to do renewal pricing and procedures differently

5 years ago

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Verified Customer

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James R. Russell, M.D. Miramar Beach, FL

It has been very timely and professional. I am well pleased

5 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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Leonard Marshall, TX

AC problems - great service. Fixed in under 30 minutes.

5 years ago

Reply from American Home Shield

Hi Leonard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Georgia Man Cartersville, GA

Excellent service technician. Great, prompt service.

5 years ago

Reply from American Home Shield

Hi Georgia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Russell North Las Vegas, NV

My a/c went out. Got it fixed in 30 minutes.

5 years ago

Reply from American Home Shield

Hi Russell,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Sherry Wirick Delaware, OH

response from customer service was exceptional

5 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Tammy Doty Springdale, AR

They almost always get people that know what they are doing.

5 years ago

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Verified Customer

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John Irving, TX

They did a thorough job on repsirs to an sir conditioning unit.

5 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 17th, 2021

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Verified Customer

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Joe Covington Mechanicsville, VA

Very good company to deal with. Response time is very quick

5 years ago

Reply from American Home Shield

Hi Joe,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 24th, 2021

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Verified Customer

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Doreen Houston, TX

Very good experience on all service requests

5 years ago

Reply from American Home Shield

Hi Doreen. It is really wonderful that you have had great experiences on all of your service requests. We understand how important it is to provide service you can count on. Thank you for choosing AHS to do that for you.

Aug. 3rd, 2021

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Verified Customer

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Brown Montrose Heights, VA

Very good service, timely, good customer service, friendly.

5 years ago

Reply from American Home Shield

Hi Brown,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 24th, 2021

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Verified Customer

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Katienna Elizabeth Brown-Gardner Daytona Beach, FL

Ac went out took two days but a repair guy came and handled it no problem

5 years ago

Reply from American Home Shield

Hi Katienna,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Jason Luna Indio, CA

AC went out, set up appointment online. Super easy

5 years ago

Reply from American Home Shield

Hi Jason. Thank you for letting us know how easy it was to request service on line. We are here to take the hassle and stress out of home repairs. We look forward to working with you for many more years to come.

Aug. 3rd, 2021

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Verified Customer

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Geraldine K Goins Huntsville, AL

Everything is working fine no problems so far

5 years ago

Reply from American Home Shield

Hi Geraldine. Thank you for the 5 star review. We are happy to hear everything is working and there are no problems. We want you to know you can depend on the service we provide. Thank you for being a valued member of AHS.

Aug. 3rd, 2021

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Verified Customer

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Michele Dungee Brown Saint Augustine, FL

Good experience with response time between service requests and resolution.

5 years ago

Reply from American Home Shield

Hi Michele,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Cary Milk Jacksonville, FL

Got me a qualified plumber who knew what they were doing

5 years ago

Reply from American Home Shield

Hi Cary. Thank you for your 5 star review. We are so happy to hear that you were pleased with the service you received from the plumber. Thank you for trusting AHS to take care of your home repair needs.

Aug. 3rd, 2021

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Verified Customer

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Tommy Bakersfield, CA

Great product to have to protect your home!

5 years ago

Reply from American Home Shield

Hi Tommy. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Aug. 3rd, 2021

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Verified Customer

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ALICIA SAN MIGUEL Spring, TX

I don't like talking with outsourced people, I have a hard time understanding them.

5 years ago

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Verified Customer

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Victor Matos Simi Valley, CA

I had a terrible customer servie experience with one of my last calls. I was treated kiserably by both the agent and her manager

5 years ago

Reply from American Home Shield

Hi Victor. I am sorry to hear that you had a terrible experience with your recent service request. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Richard Gates Williston Park, NY

So far every claim has been handled professonally.

5 years ago

Reply from American Home Shield

Hello Richard. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Aug. 3rd, 2021

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Verified Customer

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Lewis Green Clinton, MD

Fast response and the choice of quality technicians

5 years ago

Reply from American Home Shield

Thank you, Lewis. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Jul. 30th, 2021

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Verified Customer

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Gerald Root Chicago, IL

Easy appointment set up, with timely service.

5 years ago

Reply from American Home Shield

Thank you, Gerald. We know how important your time is so it's really good to hear that your appointment was set up easily. Thank you for being a valued member of American Home Shield.

Jul. 30th, 2021

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Verified Customer

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John Minton Monroe, GA

There everytime they're needed. No hassles

5 years ago

Reply from American Home Shield

Hi John. We really thank you for your positive review. Our goal is to take the hassle and worry out of home repairs. We are so excited that we have been able to do so for you. Thank you for trusting AHS.

Jul. 30th, 2021

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Verified Customer

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Denise Vaughn Montgomery, AL

Very prompt and efficient when service call was made

5 years ago

Reply from American Home Shield

Hi Denise. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 29th, 2021

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Verified Customer

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Nancy Napier-Hunter North Olmsted, OH

I like that most things ARE COVERED when we need repairs.

5 years ago

Reply from American Home Shield

Hi Nancy. Thank you for your positive review. We love to hear about how pleased your are with the coverage we provide. It is our goal to help you contine to find the value in the coverage we offer. We can' t wait to take care of your next repair need.

Jul. 29th, 2021

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Verified Customer

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MICHAEL E LIPSCOMB Cheltenham, MD

Professional and completed their task in a timely manner.

5 years ago

Reply from American Home Shield

Hi Michael. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 29th, 2021

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Verified Customer

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Rosemary Lozano Corpus Christi, TX

Customer Service stinks! I have been with AHS since 1999, and this six months have been a nightmsre!

5 years ago

Reply from American Home Shield

Hi Rosemary,
We appreciate your patronage since 1999 and would be glad to speak with you to discuss the unresolved issues over the past six months.

Aug. 6th, 2021

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Verified Customer

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Randall Wayne Linder Belton, TX

Always quick to respond to requests for service

5 years ago

Reply from American Home Shield

Hi Randall. We aim to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle and worry out of your unexpected home repair needs.

Jul. 29th, 2021

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Verified Customer

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Rick Vannest Ponca City, OK

They get the plumbers and appliances people right out

5 years ago

Reply from American Home Shield

Hi Rick. We do our best to provide our members with prompt and reliable service for unexpected repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 29th, 2021

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Verified Customer

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Stacey Suncin Vacaville, CA

Very timely and professional. Highly recommend

5 years ago

Reply from American Home Shield

Hi Stacey. We are so happy that you took time to let us know about your experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 29th, 2021

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Verified Customer

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Andres Zuluaga Kissimmee, FL

I was very accurate and the repairs were done accordingly

5 years ago

Reply from American Home Shield

Hi Andres. We are so delighted to hear that you have been pleased with the service you received. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Jul. 29th, 2021

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Verified Customer

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Paul D Harrington Desert Hot Springs, CA

We've only used it twice in 4 years but both times we had a good experience.

5 years ago

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Verified Customer

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Anna Marshall Killeen, TX

Contractors are fairly responsive & easy to work with.

5 years ago

Reply from American Home Shield

Hi Anna. We are happy to hear that you have been satisfied with the service your are receiving. We are here to take the hassle and worry out of your home repair needs. Thank you for choosing AHS.

Jul. 31st, 2021

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Verified Customer

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Leilani Austria Spring, TX

Immediate and timely service was provided

5 years ago

Reply from American Home Shield

Hi Leilani. It is our goal to provide our members with prompt and reliable service. We value you as our home warranty member. Thank you for trusting AHS.

Jul. 31st, 2021

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Verified Customer

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Brian Robertson Minneapolis, MN

Prompt and courteous. The issue was handled quickly.

5 years ago

Reply from American Home Shield

Hi Brian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Robert Schultz Bakersfield, CA

Good service and fair compensation for services being done

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Peter Byrne Annapolis, MD

I have been waiting 5 or 6 months to get my stovetop fixed or replaced. This is unsatisfactory.

5 years ago

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Verified Customer

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Chantel Anderson Saint Petersburg, FL

Customer service reps is very rude. I called and requested for a manager of the service department to call me back. Never heard from at all

5 years ago

Reply from American Home Shield

Hi Chantel. I apologize if you did not receive a call back. Thank you for taking time to let us know about your experience. I would be happy to speak with you to assist with a resolution if there is still an unresolved issue.

Jul. 30th, 2021

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Verified Customer

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Deborah Galie Lawton, OK

at time goods, at times aggravating and impossible to deal with. also very difficult to get on the phone

5 years ago

Reply from American Home Shield

Hi Deborah. I am very disappointed to hear that you have not been pleased with our service and have problems getting someone on the phone. I would be happy to speak with you to assist with a resolution to any unresolved service issue.

Jul. 30th, 2021

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Verified Customer

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Brooke Grimsley Sharpsburg, GA

Always quick and friendly when handling claims.

5 years ago

Reply from American Home Shield

Hi Brooke,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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James W Millspaugh III Costa Mesa, CA

Garage door company came out and quickly solved the problem

5 years ago

Reply from American Home Shield

Hi James. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for trusting AHS.

Jul. 30th, 2021

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Verified Customer

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Inman Fishers, IN

Easy to request service and prompt response

5 years ago

Reply from American Home Shield

Hi Inman. It's so good to hear it has been easy for you to request service. We do our best to provide prompt and reliable solutions to your repair needs. Thank you for trusting AHS.

Jul. 30th, 2021

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Verified Customer

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Latia Brown Marrero, LA

Been great with every call and fixing problems

5 years ago

Reply from American Home Shield

Hi Latia. We are so happy that you took time to let us know that your repair needs have been taken care of so effectively. We look forward to working with again and providing you with great service.

Jul. 30th, 2021

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Verified Customer

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Marjorie Sande Blumenthal

Phone service and in person service great

5 years ago

Reply from American Home Shield

Hi Marjorie. Thank you for letting us know that the service you received has been great. We value your feedback. It makes us want to work even harder to provide you with great service experiences. Thank you for choosing AHS.

Jul. 30th, 2021

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Verified Customer

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Ortiz Fairfax, VA

It was great. He was punctual and very professional.

5 years ago

Reply from American Home Shield

Hi Ortiz. One of our main goals is to provide prompt and reliable service that our members can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 30th, 2021

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Verified Customer

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Pauline Finley-Townsel Florissant, MO

Customer Service is always friendly and courteous

5 years ago

Reply from American Home Shield

Hi Pauline. Thank you for your feedback. We are very happy to hear that you have been happy with the services we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 30th, 2021

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Verified Customer

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Renee Treadwell Monticello, AR

It was great, very professional and extremely efficient!

5 years ago

Reply from American Home Shield

Hi Renee. Thank you so much for your feedback. We value you as our home wrranty member and we are so happy that we met your expectations for service. Thank you for choosing AHS.

Jul. 30th, 2021

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Verified Customer

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Shruti Trivedi Herndon, VA

The professionals resolved our issue timely.

5 years ago

Reply from American Home Shield

Hi Shruti. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 30th, 2021

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Verified Customer

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Susan Streby Yakima, WA

fast service, gets problems resolved, very friendly service people

5 years ago

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Verified Customer

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ROBERT MEREDITH Reeds Spring, MO

good service and quick service to get my problem fixed

5 years ago

Reply from American Home Shield

Hi Robert. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 30th, 2021

American Home Shield Reviews