American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Jose Jasso Houston, TX

Most of their contractors are great. One did cause considerable damage to our house.

5 years ago

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Verified Customer

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Bruce Frank Las Vegas, NV

My ac has been out for 3+ weeks in 110 heat. Sent out 2 different companies still not fixed. Cannot talk to anyone who seems to care.

5 years ago

Reply from American Home Shield

Hi Bruce. I am sorry to hear that you air has been out for over 3 weeks. We know how important it is to have your air working properly. I would be happy to speak with to try and resolve this matter.

Jul. 8th, 2021

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Verified Customer

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Pamela Lippelt Daytona Beach, FL

No long wait this time. Service tech very professional

5 years ago

Reply from American Home Shield

Hi Pamela,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Mike Alvarez Bakersfield, CA

Once I get through the call center they are great.

5 years ago

Reply from American Home Shield

Hi Mike. We are so pleased to hear that you have been satisfied with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Jul. 7th, 2021

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Verified Customer

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G landrau Enterprise, AL

Our problem was immediately taken care of

5 years ago

Reply from American Home Shield

Hi G. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 7th, 2021

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Verified Customer

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Phil Ryan Shasta Lake, CA

Prompt contact, work done correctly, problem solved

5 years ago

Reply from American Home Shield

Hi Phil. Thank you for taking time to write a review. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Jul. 7th, 2021

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Verified Customer

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Ron Davis Winston-Salem, NC

prompt service, easy access to website and price

5 years ago

Reply from American Home Shield

Hi Ron. Thank you for your positive review. We are so excited to hear about the prompt service you were provided. We are glad you are able to use the website with ease. We hope you continue to use and enjoy your warranty coverage.

Jul. 7th, 2021

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Verified Customer

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Barbara Brassart-Marianno Rathdrum, ID

prompt service, very professional, problem resolved

5 years ago

Reply from American Home Shield

Good morning Barbara,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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James Haynes Oklahoma City, OK

Quick responce quick resolution. Very easy to work with

5 years ago

Reply from American Home Shield

Hi James. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Jul. 7th, 2021

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Verified Customer

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Yogeshkumar More Littleton, CO

Quick service, excellent support , trustworthy

5 years ago

Reply from American Home Shield

Hi Yogeshkumar,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 7th, 2021

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Verified Customer

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Patricia Houston Pikesville, MD

Reasonably priced, knowledgeable contractors

5 years ago

Reply from American Home Shield

Hi Patricia. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Jul. 7th, 2021

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Verified Customer

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Candace Marietta, GA

Received great service in a timely and professional manner.

5 years ago

Reply from American Home Shield

Hi Candace,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Scott Porter Missouri City, TX

Response time for appointments and repairs is really fast!

5 years ago

Reply from American Home Shield

Hi Scott,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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S.O. Spring, TX

Responsive. Easy to use. Appointment set easily.

5 years ago

Reply from American Home Shield

Hi an thank you for taking time to write a review. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 7th, 2021

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Verified Customer

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KATO COOKS Walnut, CA

Seamless utility, generally competent contractors.

5 years ago

Reply from American Home Shield

Hi Kato. We are so happy to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Jul. 7th, 2021

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Verified Customer

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Mary Jordan Shreveport, LA

Services very timely and professional on all levels.

5 years ago

Reply from American Home Shield

Hi Mary,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Christina S Matt McEwen, TN

AHS has been professional and prompt in their service.

5 years ago

Reply from American Home Shield

Hi Christina,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Anonymous Louisville, KY

Best value for the money. Timely service calls.

5 years ago

Reply from American Home Shield

Hello and thank you for your review. We are very pleased to hear you are fidning the value in the coverage we offer. Thank you for choosing AHS as your home warranty company.

Jul. 7th, 2021

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Verified Customer

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Susan Johnson Cypress, TX

Coverage and easy to handle service requests online.

5 years ago

Reply from American Home Shield

Hi Susan. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer and that you can easily request service on line. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 7th, 2021

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Verified Customer

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Gum Song George Banks Waco, TX

Excellent service, and professionalism. On time

5 years ago

Reply from American Home Shield

Hi Gum Song. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 7th, 2021

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Verified Customer

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Artura Sanders Copperas Cove, TX

Fast and professional. Always there when you need them. Price is good

5 years ago

Reply from American Home Shield

Hi Artura,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2021

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Verified Customer

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Dave Tucson, AZ

I've waited 124 days on a dishwasher call and 64 days on a washing machine call. All I get is excuses. They say they'll get back with me and don't.

5 years ago

Reply from American Home Shield

Hi Dave,
Thank you for bringing the appliance service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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Jamila Anderson Hazel Crest, IL

Level of service and how quickly they respond to claims

5 years ago

Reply from American Home Shield

Hi Jamila. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive prompt, dependable service. We want you to know you can always count on AHS as your warranty company.

Jul. 7th, 2021

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Verified Customer

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Craig Scotton Irving, TX

My problem is still not resolved despite putting in for a return call for the same problem. It's been two weeks.

5 years ago

Reply from American Home Shield

Hi Craig,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Steven Ziegler Spring, TX

quick repair, easy and the contractor communicated well.

5 years ago

Reply from American Home Shield

Hi Steven. It is so wonderful to hear how well your repair experience was. I am very glad the technician communicated well with you and that your issue was resolved quickly. Thank you for trusting AHS.

Jul. 7th, 2021

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Verified Customer

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Jeffrey Lookabaugh Stone Mountain, GA

Takes to long to get items repaired. I had to wait over 5 weeks with failed repairs for a broken fridge that could not be fixed.

5 years ago

Reply from American Home Shield

Hi Jeffrey. I am very sorry to hear about how long it took to address the issue with your refrigerator. We are here to assist you. I would be most happy to speak with you further regarding this matter.

Jul. 16th, 2021

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Verified Customer

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George Anwuri Clinton, MD

They met my needs in a professional manner

5 years ago

Reply from American Home Shield

Hi George. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. It's great to hear your repair needs have been met. We look forward to working with you again.

Jul. 7th, 2021

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Verified Customer

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David Sims Dallas, TX

Working with them on my AC was not easy and ended up having to pay for it myself.

5 years ago

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Verified Customer

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James Felix Saint Robert, MO

2 weeks to fix my AC. No temporary solution to the problem. 90 degree in my house with a new born and I had to way 2 weeks BS

5 years ago

Reply from American Home Shield

Hi James. Thank you for letting us know about the issue with your air conditioning. I can see why it would be upsetting if your air is not working and there is a baby in the home. I would be happy to speak with you to see how I may assist in resolving this matter.

Jul. 6th, 2021

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Verified Customer

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Eddie Denison, TX

A.S. has been fixing things as they promised

5 years ago

Reply from American Home Shield

Hi Eddie. Thank you for taking time to let us know about your repair experience. It is so wonderful to hear that your repair needs have been taken care of. Thank you for trusing AHS as your home warranty company.

Jul. 7th, 2021

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Verified Customer

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Angelita M. Marable Fayetteville, NC

AHS has contracted with local vendors who are extremely professional.

5 years ago

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Verified Customer

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Wendy Robbins Hickory Corners, MI

AHS is responsive to my home repair needs.

5 years ago

Reply from American Home Shield

Hi Wendy. Thank you for taking time to review your experience with AHS. We are very happy to hear that you are satisfied with the service we provide and we look forward to providing you with a great experience for your next repair need.

Jul. 7th, 2021

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Verified Customer

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S Templeton Rockport, WA

Always professional, efficient and quality

5 years ago

Reply from American Home Shield

Hi S,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Charles Dent Bennington, NE

Coverage, customer services and support.

5 years ago

Reply from American Home Shield

Hi Charles,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Samantha Rosa Jacksonville, NC

Very easy to schedule an appointment with them.

5 years ago

Reply from American Home Shield

Samantha, thank you for letting us know how easy it was to schedule an appointment for service you needed. We are here to take the hassle out of home repairs and we appreciate you letting us know we were able to do that for you. Thank you for trusting AHS.

Jun. 29th, 2021

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Verified Customer

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Sandra Montgomery Jacksonville, FL

Very Professional, turn around time very quickly.

5 years ago

Reply from American Home Shield

Hi Sandra. We are so happy that you have been pleased with the service your warranty offers. We will do our best to always provide you with a positive and professional experience. Thank you for trusing AHS.

Jun. 29th, 2021

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Verified Customer

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Sara Castro Castroville, TX

I call them and they fix the air conditioner and it works.

5 years ago

Reply from American Home Shield

Hi Sara. I am so glad to hear your air was fixed and you were pleased with the service. We appreciate you taking time to provide a positive review and look forward to working with you again in the future.

Jun. 29th, 2021

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Verified Customer

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Scott Hunt Littleton, CO

Takes a long time to get an appointment and you don't get to choose your appointment time.

5 years ago

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Verified Customer

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Scott Sullivan Chesterfield, VA

Quick affordable service on aging appliances

5 years ago

Reply from American Home Shield

Hi Scott. Thank you for letting us know how we are doing. It's great to hear you are finding the value in your warranty and service we offer. Thank you for choosing AHS.

Jun. 29th, 2021

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Verified Customer

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Seyed Sugar Land, TX

My refrigerator has not been fixed after 40 days of request service date. American home shield has not even completed the part order authorization.

5 years ago

Reply from American Home Shield

Hi Seyed,
I hate to hear about the delay in service with AHS to have the refrigerator repairs completed. I would be glad to discuss your experience.

Jul. 10th, 2021

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Verified Customer

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Shannon Barkley Killeen, TX

Because of the time and efficiency of their work

5 years ago

Reply from American Home Shield

Hi Shannon. We appreciate you taking time to review your experience with AHS. It is so good to hear that we were able to provide you with prompt reliable service. We look forward to taking care of your repair needs again in the future.

Jun. 29th, 2021

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Verified Customer

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Sonja Gay Montgomery, TX

Good at problem resolution and quality control

5 years ago

Reply from American Home Shield

Hi Sonja. Thank you for your positive review. We value you as an American Home Shield member. We hope you continue to use and enjoy the service we provide.

Jun. 29th, 2021

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Verified Customer

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Steve Conger Sierra Vista, AZ

Never fix the problem state trans undersized the air return I really doubt trans intallers would put in a system not within specifications

5 years ago

Reply from American Home Shield

Hi Steve,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Susan E Citro Elyria, OH

Initial fast response & diagnosis, but had to wait over a week for parts. Did finish successfully.

5 years ago

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Verified Customer

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Tammy Canty Westfield, IN

The customer service they provide is always excellent.

5 years ago

Reply from American Home Shield

Hi Tammy. Thank you for taking time to rate your customer service experience. We are so happy to hear that you received excellent customer service and will do our best to continue to provide you with this same experience for your future warranty needs.

Jun. 29th, 2021

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Verified Customer

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Teri Springer Pipecreek, TX

Fast and efficient. quick response time.

5 years ago

Reply from American Home Shield

Hi Teri. It is so wonderful to hear about your AHS experience. It is our goal to provide our members with prompt and dependable service. We are so glad to have done that for you and look forward to doing so again in the future.

Jun. 29th, 2021

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Verified Customer

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Tony Marinello Las Vegas, NV

Because of the fast response and courtesy of service

5 years ago

Reply from American Home Shield

Hi Tony. Thank you for letting us know about the prompt and curteous service you received. Your feeback is important and we look forward to providing you with this same level of service in the future.

Jun. 29th, 2021

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Verified Customer

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Torris H. Little, Sr Radcliff, KY

Good services easy to work with custom services

5 years ago

Reply from American Home Shield

Hi Torris. It is so wonderful to hear about your experience with AHS. We are here to take the hassle out of home repairs and is great to know we were able to do that for you. Thank you for taking time to let us know how we are doing.

Jun. 29th, 2021

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Verified Customer

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Yusuph Columbia, MD

Best customer experience and fast response.

5 years ago

Reply from American Home Shield

Hi Yusuph. Thank you so much for the positive feedback regarding your AHS experience. We are so happy that you received prompt service. We are excited about working with you again in the future to take care of your repair needs.

Jun. 29th, 2021

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Verified Customer

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L Andrews Del Mar, CA

timely response and professional workmen

5 years ago

Reply from American Home Shield

Hi L Andrews,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 2nd, 2021

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