American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Susan Johnson Cypress, TX

Coverage and easy to handle service requests online.

4 years ago

Reply from American Home Shield

Hi Susan. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer and that you can easily request service on line. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 7th, 2021

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Verified Customer

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Gum Song George Banks Waco, TX

Excellent service, and professionalism. On time

4 years ago

Reply from American Home Shield

Hi Gum Song. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 7th, 2021

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Verified Customer

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Artura Sanders Copperas Cove, TX

Fast and professional. Always there when you need them. Price is good

4 years ago

Reply from American Home Shield

Hi Artura,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2021

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Verified Customer

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Dave Tucson, AZ

I've waited 124 days on a dishwasher call and 64 days on a washing machine call. All I get is excuses. They say they'll get back with me and don't.

4 years ago

Reply from American Home Shield

Hi Dave,
Thank you for bringing the appliance service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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Jamila Anderson Hazel Crest, IL

Level of service and how quickly they respond to claims

4 years ago

Reply from American Home Shield

Hi Jamila. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive prompt, dependable service. We want you to know you can always count on AHS as your warranty company.

Jul. 7th, 2021

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Verified Customer

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Craig Scotton Irving, TX

My problem is still not resolved despite putting in for a return call for the same problem. It's been two weeks.

4 years ago

Reply from American Home Shield

Hi Craig,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Steven Ziegler Spring, TX

quick repair, easy and the contractor communicated well.

4 years ago

Reply from American Home Shield

Hi Steven. It is so wonderful to hear how well your repair experience was. I am very glad the technician communicated well with you and that your issue was resolved quickly. Thank you for trusting AHS.

Jul. 7th, 2021

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Verified Customer

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Jeffrey Lookabaugh Stone Mountain, GA

Takes to long to get items repaired. I had to wait over 5 weeks with failed repairs for a broken fridge that could not be fixed.

4 years ago

Reply from American Home Shield

Hi Jeffrey. I am very sorry to hear about how long it took to address the issue with your refrigerator. We are here to assist you. I would be most happy to speak with you further regarding this matter.

Jul. 16th, 2021

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Verified Customer

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George Anwuri Clinton, MD

They met my needs in a professional manner

4 years ago

Reply from American Home Shield

Hi George. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. It's great to hear your repair needs have been met. We look forward to working with you again.

Jul. 7th, 2021

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Verified Customer

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David Sims Dallas, TX

Working with them on my AC was not easy and ended up having to pay for it myself.

4 years ago

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Verified Customer

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James Felix Saint Robert, MO

2 weeks to fix my AC. No temporary solution to the problem. 90 degree in my house with a new born and I had to way 2 weeks BS

4 years ago

Reply from American Home Shield

Hi James. Thank you for letting us know about the issue with your air conditioning. I can see why it would be upsetting if your air is not working and there is a baby in the home. I would be happy to speak with you to see how I may assist in resolving this matter.

Jul. 6th, 2021

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Verified Customer

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Eddie Denison, TX

A.S. has been fixing things as they promised

4 years ago

Reply from American Home Shield

Hi Eddie. Thank you for taking time to let us know about your repair experience. It is so wonderful to hear that your repair needs have been taken care of. Thank you for trusing AHS as your home warranty company.

Jul. 7th, 2021

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Verified Customer

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Angelita M. Marable Fayetteville, NC

AHS has contracted with local vendors who are extremely professional.

4 years ago

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Verified Customer

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Wendy Robbins Hickory Corners, MI

AHS is responsive to my home repair needs.

4 years ago

Reply from American Home Shield

Hi Wendy. Thank you for taking time to review your experience with AHS. We are very happy to hear that you are satisfied with the service we provide and we look forward to providing you with a great experience for your next repair need.

Jul. 7th, 2021

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Verified Customer

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S Templeton Rockport, WA

Always professional, efficient and quality

4 years ago

Reply from American Home Shield

Hi S,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Charles Dent Bennington, NE

Coverage, customer services and support.

4 years ago

Reply from American Home Shield

Hi Charles,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Samantha Rosa Jacksonville, NC

Very easy to schedule an appointment with them.

4 years ago

Reply from American Home Shield

Samantha, thank you for letting us know how easy it was to schedule an appointment for service you needed. We are here to take the hassle out of home repairs and we appreciate you letting us know we were able to do that for you. Thank you for trusting AHS.

Jun. 29th, 2021

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Verified Customer

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Sandra Montgomery Jacksonville, FL

Very Professional, turn around time very quickly.

4 years ago

Reply from American Home Shield

Hi Sandra. We are so happy that you have been pleased with the service your warranty offers. We will do our best to always provide you with a positive and professional experience. Thank you for trusing AHS.

Jun. 29th, 2021

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Verified Customer

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Sara Castro Castroville, TX

I call them and they fix the air conditioner and it works.

4 years ago

Reply from American Home Shield

Hi Sara. I am so glad to hear your air was fixed and you were pleased with the service. We appreciate you taking time to provide a positive review and look forward to working with you again in the future.

Jun. 29th, 2021

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Verified Customer

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Scott Hunt Littleton, CO

Takes a long time to get an appointment and you don't get to choose your appointment time.

4 years ago

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Verified Customer

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Scott Sullivan Chesterfield, VA

Quick affordable service on aging appliances

4 years ago

Reply from American Home Shield

Hi Scott. Thank you for letting us know how we are doing. It's great to hear you are finding the value in your warranty and service we offer. Thank you for choosing AHS.

Jun. 29th, 2021

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Verified Customer

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Seyed Sugar Land, TX

My refrigerator has not been fixed after 40 days of request service date. American home shield has not even completed the part order authorization.

4 years ago

Reply from American Home Shield

Hi Seyed,
I hate to hear about the delay in service with AHS to have the refrigerator repairs completed. I would be glad to discuss your experience.

Jul. 10th, 2021

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Verified Customer

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Shannon Barkley Killeen, TX

Because of the time and efficiency of their work

4 years ago

Reply from American Home Shield

Hi Shannon. We appreciate you taking time to review your experience with AHS. It is so good to hear that we were able to provide you with prompt reliable service. We look forward to taking care of your repair needs again in the future.

Jun. 29th, 2021

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Verified Customer

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Sonja Gay Montgomery, TX

Good at problem resolution and quality control

4 years ago

Reply from American Home Shield

Hi Sonja. Thank you for your positive review. We value you as an American Home Shield member. We hope you continue to use and enjoy the service we provide.

Jun. 29th, 2021

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Verified Customer

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Steve Conger Sierra Vista, AZ

Never fix the problem state trans undersized the air return I really doubt trans intallers would put in a system not within specifications

4 years ago

Reply from American Home Shield

Hi Steve,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Susan E Citro Elyria, OH

Initial fast response & diagnosis, but had to wait over a week for parts. Did finish successfully.

4 years ago

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Verified Customer

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Tammy Canty Westfield, IN

The customer service they provide is always excellent.

4 years ago

Reply from American Home Shield

Hi Tammy. Thank you for taking time to rate your customer service experience. We are so happy to hear that you received excellent customer service and will do our best to continue to provide you with this same experience for your future warranty needs.

Jun. 29th, 2021

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Verified Customer

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Teri Springer Pipecreek, TX

Fast and efficient. quick response time.

4 years ago

Reply from American Home Shield

Hi Teri. It is so wonderful to hear about your AHS experience. It is our goal to provide our members with prompt and dependable service. We are so glad to have done that for you and look forward to doing so again in the future.

Jun. 29th, 2021

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Verified Customer

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Tony Marinello Las Vegas, NV

Because of the fast response and courtesy of service

4 years ago

Reply from American Home Shield

Hi Tony. Thank you for letting us know about the prompt and curteous service you received. Your feeback is important and we look forward to providing you with this same level of service in the future.

Jun. 29th, 2021

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Verified Customer

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Torris H. Little, Sr Radcliff, KY

Good services easy to work with custom services

4 years ago

Reply from American Home Shield

Hi Torris. It is so wonderful to hear about your experience with AHS. We are here to take the hassle out of home repairs and is great to know we were able to do that for you. Thank you for taking time to let us know how we are doing.

Jun. 29th, 2021

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Verified Customer

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Yusuph Columbia, MD

Best customer experience and fast response.

4 years ago

Reply from American Home Shield

Hi Yusuph. Thank you so much for the positive feedback regarding your AHS experience. We are so happy that you received prompt service. We are excited about working with you again in the future to take care of your repair needs.

Jun. 29th, 2021

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Verified Customer

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L Andrews Del Mar, CA

timely response and professional workmen

4 years ago

Reply from American Home Shield

Hi L Andrews,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 2nd, 2021

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Verified Customer

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Larry Gonzales Castaic, CA

You guy's do a great job of repairs or replacement

4 years ago

Reply from American Home Shield

Hi Larry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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Linda Waleska, GA

Quick response and satisfied outcome. Easy to recommend.

4 years ago

Reply from American Home Shield

Hi Linda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Lisa Stolf Manchaca, TX

They will not assist with resolving home damage that HVAC contractor did to my home, they fell through the ceiling.

4 years ago

Reply from American Home Shield

Hi Lisa,
We would be glad to speak with you to discuss your experience to have the HVAC repairs completed.

Jul. 8th, 2021

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Verified Customer

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Luanne Brown Royal Oak, MI

Great company!!!! Reliable and trustworthy.

4 years ago

Reply from American Home Shield

Hi Luanne,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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M Papan Tonkawa, OK

I do not like having to find my own contractor and getting reimbursed

4 years ago

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Verified Customer

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Mary Cirricione Henderson, NV

If problem is not routine, can't get a hold of anyone other than the customer service... who are efficient and polite but they only know one script

4 years ago

Reply from American Home Shield

Hi Mary,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Mary Lou Lambert Longs, SC

Fast professional efficient service.. very dependable.

4 years ago

Reply from American Home Shield

Hi Mary Lou,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 1st, 2021

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Verified Customer

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Max Perrine, FL

Great costumer service, fast and quick response.

4 years ago

Reply from American Home Shield

Hi Max,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Melissa Lott Silver Spring, MD

Easy online claims process and scheduling

4 years ago

Reply from American Home Shield

Hi Melissa,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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Michelle Roberts Scottsdale, AZ

It literally covers nothing. I've never used this policy and it not cost me significantly more than the $75 service charge

4 years ago

Reply from American Home Shield

Hi Michelle,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Nicholas Merrick Round Rock, TX

Quick response and fast service by contractor

4 years ago

Reply from American Home Shield

Hi Nicholas. Thank you for letting us know about the positive experience you had with AHS. We look forward to providing you with a great experience for your future repair needs as well.

Jun. 30th, 2021

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Verified Customer

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Norma Mcpherson Cabot, AR

The company installing the refrigerator hasn't done the job completely. The lower ice maker still doesn't work.

4 years ago

Reply from American Home Shield

Hi Norma,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Patrick Kennedy Tupelo, MS

Timely, knowledgeable with friendly techs and office staff.

4 years ago

Reply from American Home Shield

Hi Patrick. We are so happy to hear how effectively your problem was resolved. We hope you will contines to trust AHS to take care of your home warranty needs. Thank you for being our valued member.

Jun. 30th, 2021

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Verified Customer

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Paul Ross Jr. Locust Grove, GA

Outstanding customer service as well as support.

4 years ago

Reply from American Home Shield

Hi Paul. It is so great to hear about your positive experience. Please contine to let us know how we are doing and we will continue to do our very best to provide you with outstanding service for your future repair needs as well.

Jun. 30th, 2021

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Verified Customer

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Peter Levan Fraser, CO

You talk with a computer, When you reach a person the main thing they do is keep apologizing, I keep getting the runaround!

4 years ago

Reply from American Home Shield

Hi Peter,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Peter Lofy Colorado Springs, CO

Reimbursement for replacement appliances is slow, confusing and barely justifies the warranty cost.

4 years ago

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Verified Customer

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Porrata Adrian Montgomery, TX

The process was easy and repair was done on my schedule.

4 years ago

Reply from American Home Shield

Hi Porrata. We always strive to take the hassle out of home repairs. We are so excited that we were able to do that for you. We hope you contine to use and enjoy your warranty coverage.

Jun. 30th, 2021

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Verified Customer

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Pushpa Patel Fairfield, NJ

They are prompt and the service I receive is excellent.

4 years ago

Reply from American Home Shield

Thank you, Pushpa for letting us know about your experience. We look forward to providing you with an excellent repair experience in the future as well.

Jun. 30th, 2021

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