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American Home Shield Reviews

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8.9

Overall Score

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Stacey Reda Broomfield, CO

Great service, but difficult to reach an agent if you have questions.

4 years ago

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Darrell Stroy Madison, AL

They have always responded with concern that care.

4 years ago

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Reply from American Home Shield

Hi Darrell. We are so happy that you have had a good experience with AHS. We want you to know you can always count on us for your home repair needs. We look forward to providing you with the same level of service in the future.

Jun. 23rd, 2021

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Tanya Foreman Richlands, NC

They had Fast, efficient service & were quick to respond

4 years ago

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Reply from American Home Shield

Hi Tanya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Tiffany Brown-Grier Randolph, MA

Responsive and contractors are knowledgable.

4 years ago

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Reply from American Home Shield

Hi Tiffany,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 23rd, 2021

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Teresa Gallas San Tan Valley, AZ

They are always available to handle a service request

4 years ago

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Reply from American Home Shield

Hi Teresa,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 23rd, 2021

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Tiffani Brooks Manor, TX

The contractors are great and I also get a quick response.

4 years ago

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Reply from American Home Shield

Hi Tiffani. We really appreciate you taking time to let us know about your AHS experience. We are so happy that you have been pleased with the contractors and the response time. We look forward to meeting this same level of service in the future.

Jun. 23rd, 2021

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Tracey Elkridge, MD

Because the service cost that I pay is too high I pay $125 and if I can't get a cheaper service call I will be switching to another company

4 years ago

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Reply from American Home Shield

Hi Tracey. Thank you for taking time to let us know your concerns with your trade service fee amount. I am sorry to hear that you are not happy with the cost associated with requesting service. I would be happy to speak with you further regarding this matter.

Jun. 22nd, 2021

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william sierra Montgomery, TX

Response time on service calls and not providing a full detailed invoice on work done.

4 years ago

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Zahraa Naama San Diego, CA

Friendly and prompt response and service. P

4 years ago

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Reply from American Home Shield

Thank you Zahraa. We really appreciate you taking time to let us know how we are doing. Your opinion is valued and helps us know what we are doing right and what we need to work on. We will strive to provide you with friendly and prompt service for your next repair need as well.

Jun. 22nd, 2021

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Charlie Fresno, CA

Easy and quick to work with. Great prices too!

4 years ago

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Reply from American Home Shield

Hi Charlie. We appreciate your time in rating your AHS experience. We do our very best to take the hassle out of your home repair needs. We are so happy that you find our service to be quick and easy. We look forward to working with you again.

Jun. 22nd, 2021

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Fields Hamilton, VA

I lowered the rating because they could not have a contractor available for a week

4 years ago

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Dura Aqil Salisbury, MD

Issues resolved in a timely manner to my satisfaction.

4 years ago

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Reply from American Home Shield

Hi Dura,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Brandi Ehlers Green Valley, AZ

On time and completed in a timely manner.

4 years ago

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Reply from American Home Shield

Hi Brandi,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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David Firster Richmond, VA

Fast response and service provided quickly

4 years ago

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Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Genaro Adelanto, CA

Good service, service and explanation about my options

4 years ago

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Reply from American Home Shield

Hi Genaro,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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gerald huffman Columbus, OH

they are very professional and cares about there customers

4 years ago

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Reply from American Home Shield

Hi Gerald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Gary G Upper Marlboro, MD

Every claim I have put in has been performed as requested

4 years ago

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Reply from American Home Shield

Hi Gary,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Gregory Staisiunas Las Vegas, NV

Professional technicians and timeliness.

4 years ago

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Reply from American Home Shield

Hi Gregory,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Hoang nguyen Annandale, VA

Good communication & understanding what customers want !

4 years ago

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Reply from American Home Shield

Hi Hoang,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Justin Olney, MD

AHS provided Full and prompt service at needs.

4 years ago

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Reply from American Home Shield

Hi Justin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Owen James Cochranville, PA

The technician was knowledgeable. Great service!

4 years ago

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Reply from American Home Shield

Hi Owen,
We appreciate your feedback about the technician and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Buckelew Hardy, VA

Easy to file a claim on line, Excellent Service

4 years ago

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Reply from American Home Shield

HI Buckelew,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Janice Spring, TX

Issues addressed and taken care of promptly.

4 years ago

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Reply from American Home Shield

Hi Janice,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Jason Gann Ringgold, GA

Quality service and repair, fast dispatch of service call

4 years ago

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Reply from American Home Shield

Hi Jason,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Chap Wasson

Prompt, professional and efficient service!

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Chap,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Jennings Copley Fayetteville, AR

The response to our plumbing issue was immediate.

4 years ago

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Reply from American Home Shield

Hi Jennings,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Gerald Beauchamp Fort Worth, TX

service and they use knowledgeable sub contractors

4 years ago

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Reply from American Home Shield

Hi Gerald,We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Jini Johnson-Nowden Florissant, MO

Knowledgeable representatives and good value for the price.

4 years ago

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Reply from American Home Shield

HiJini,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Jan & Tim Misley Canby, OR

Easy to report an incident via the web site.

4 years ago

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Reply from American Home Shield

Hi Jan & Tim,
We appreciate your feedback about the ease of use on the website and hope you continue to enjoy American Home Shield!

Jun. 23rd, 2021

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Jonathan Bigay Hinckley, MN

The service is easy to use and always reliable

4 years ago

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Reply from American Home Shield

Hi Jonathan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Judith Ellen Choate Antioch, CA

Very good with my repairs and very efficient.

4 years ago

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Reply from American Home Shield

Hi Judith,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Jeff Wilson Gainesville, GA

Because a coil was bad and caused black mold and they won't cover it. They should cover the cost of the coil and I pay for the black mold removal

4 years ago

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Reply from American Home Shield

Hi Jeff. Thank you for your feeback regarding the issue with your coil. We are here to address your repair needs. I would be happy to speak with you further regarding this matter and see if I may be able to further assist you.

Jun. 24th, 2021

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Karen Lodygowski Wilmington, NC

Easy to request online. Fast response, Great Contractors.

4 years ago

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Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Kathi Roark Wills Point, TX

I was very happy with them until they refused to replace a broken air-conditioner hose.

4 years ago

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Lena Brass Las Vegas, NV

Excellent turn-a-round time on Service Notifications.

4 years ago

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Reply from American Home Shield

Hi Lena,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Kristy T Shuler Colorado Springs, CO

they are attentive and provide service quickly

4 years ago

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Reply from American Home Shield

Hi Kristy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 23rd, 2021

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Laura Aranda Bedford, TX

Ease of use, variety of options and great newsletter

4 years ago

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Reply from American Home Shield

Hi Laura,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Linda Gauthreaux Oak Lawn, IL

Fulfilled terms of agreement Reliable contractors

4 years ago

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Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 23rd, 2021

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loretta hartline Lawton, OK

This is the second time I have been without A/C for over a week. Why do you have 24hr service 7 Days a week. When it's only phone.

4 years ago

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Reply from American Home Shield

Hi Loretta. Thank you for letting us know about the problem you are having with your air conditioning. I am sorry to hear that the issue has not been resolved. I would be happy to speak with you to see how I may assist with a resolution.

Jun. 24th, 2021

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Linda Doe North Augusta, SC

THEY ARE RELYABLE AND GOOD PEOPLE TO TALK WITH

4 years ago

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Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 23rd, 2021

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Linda mack Philadelphia, PA

Takes too long to get device just had drier fixed it took 3 weeks and he fixed it in 5 min

4 years ago

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Linda Davis Biloxi, MS

I had to wait until Tuesday for someone to come out. When I called on Friday.

4 years ago

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Greg Lontayao Kaneohe, HI

very easy to take care of household problems

4 years ago

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Reply from American Home Shield

Hi Greg. Thank you for such a positive rating. We always want you to know you can count on AHS when you need us. We will do our very best to take care of your next repair need with the same ease. Thank you for trusting AHS.

Jun. 23rd, 2021

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Belew Makonnen Woodbridge, VA

The technician was knowledgeable and professional

4 years ago

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Reply from American Home Shield

Belew, thank you for letting us know you were happy with the technician. We value your feeback . Please contine to let us know how we are doing so that we can strive to provide you with the best experience possible.

Jun. 23rd, 2021

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Martin villa Las Vegas, NV

Good service always and good communication

4 years ago

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Reply from American Home Shield

Hi Martin,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Mary B Cole Del Rio, TX

Quick to answer, quick to assign technician, quick to fix

4 years ago

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Reply from American Home Shield

Mary, thank you for your positive feedback. We understand how valuable your time is and how important it is to provide dependale service. Thank you for trusing AHS to take care of your repair needs.

Jun. 23rd, 2021

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Michael T. Collins Columbus, OH

On time,, courteous and the issue was resolved quickly.

4 years ago

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Reply from American Home Shield

Michael, it is so great to hear that your issue was resolved quickly and to your satisfaction. We can't wait to provide you with this same level of service for your future repair needs. Please continue to let us know how we are doing.

Jun. 23rd, 2021

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Amazon Green Lake Charles, LA

They took very special care of me when my washer went out.

4 years ago

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Reply from American Home Shield

Hi Amazon Green,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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April Green Jacksonville, FL

quick response and quality repair companies

4 years ago

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Reply from American Home Shield

Hi April,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Bernice Ford Prospect, VA

Wrong heat pump was ordered and now I have to wait again for parts to be ordered.

4 years ago

@endstack