American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Jennifer Slaughter Salisbury, MD

Always get resolution with issues. Great communication.

4 years ago

Reply from American Home Shield

Hi Jennifer. We really appreciate you taking time to rate your experience with AHS. It's always great to hear how pleased our members are with the service we provide. We hope that you contine to use and enjoy your warranty coverage.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Nalini Aiyagari San Jose, CA

Always helpful and try to solve the problem if any

4 years ago

Reply from American Home Shield

Hi Nalini. Thank you for taking time to let us know how we are doing and providing such a positive review. We value your opinion and we look forward to working with you for your future repair needs.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Octavia Thompson Baltimore, MD

Fast, professional, and serviced as promised.

4 years ago

Reply from American Home Shield

Hi Octavia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Tom Prohaska Denton, TX

Courtesy and Professionalism and always there to help.

4 years ago

Reply from American Home Shield

Hi Tom,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Rosemary Schroeder Gilbert, AZ

Arrived on time, cordial but professional, resolved issue

4 years ago

Reply from American Home Shield

Hi Rosemary. Thank you for taking time to rate your repair experience. We are so glad that your repair was resolved promptly. We hope that you contine to find value in your home warranty coverage.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Butfoot Chesterfield, VA

Fast response to repair comcerns when called

4 years ago

Reply from American Home Shield

Thank you for taking time to let us know about your repair experience. We are so happy that you are pleased with the service we provide. Thank you for trusing AHS.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Dennis Readd Middleburg, FL

Good contractor honest dependable explained problemed

4 years ago

Reply from American Home Shield

Thank you, Dennis. We appreciate you taking time to let us know how we are doing. We know how important honest and dependable service is. We are so delighed we were able to provide that for you and look forward to doing so again in the future.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

RUTH DELAMARTER Port Saint Lucie, FL

Customer service is the best, the service is prompt

4 years ago

Reply from American Home Shield

Hi Ruth,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Ralph Jurney Sarasota, FL

Efficient, professional and so far a good value.

4 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Ronnie George Carencro, LA

Very easy process the entire way through.

4 years ago

Reply from American Home Shield

Hi Ronnie,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Sanky D George Glendale, AZ

Service is on time and gets the job done

4 years ago

Reply from American Home Shield

Hi Sanky,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Sergio Alvarez Desert Hot Springs, CA

They send very helpful and professional help to your home.

4 years ago

Reply from American Home Shield

Hi Sergio,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Sharon Bendy Flint, TX

Not as good as several years ago. They declined to replace my upstairs toilet that got a crack

4 years ago

Reply from American Home Shield

Good evening Sharon,
I hate to hear about the denial of the toilet service request. I would be glad to speak with you to get the issues that have occurred through AHS.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Sheila Joplin Katy, TX

Always have good response and service from AHS

4 years ago

Reply from American Home Shield

Hi Sheila,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Sienna Trella Eastpointe, MI

AHS has very quick company assignment for all services

4 years ago

Reply from American Home Shield

Hi Sienna,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Anna Mae Durkin Columbiana, OH

Serviceman had to wait over an hour for a number to finish the maintenance.

4 years ago

check_circle

Verified Customer

star star star star star

Annarita Elliff Palm Coast, FL

Reliable and professional. They are helpful

4 years ago

Reply from American Home Shield

Hi Annarita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with reliable and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Stacey Reda Broomfield, CO

Great service, but difficult to reach an agent if you have questions.

4 years ago

check_circle

Verified Customer

star star star star star

Darrell Stroy Madison, AL

They have always responded with concern that care.

4 years ago

Reply from American Home Shield

Hi Darrell. We are so happy that you have had a good experience with AHS. We want you to know you can always count on us for your home repair needs. We look forward to providing you with the same level of service in the future.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Tanya Foreman Richlands, NC

They had Fast, efficient service & were quick to respond

4 years ago

Reply from American Home Shield

Hi Tanya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Tiffany Brown-Grier Randolph, MA

Responsive and contractors are knowledgable.

4 years ago

Reply from American Home Shield

Hi Tiffany,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Teresa Gallas San Tan Valley, AZ

They are always available to handle a service request

4 years ago

Reply from American Home Shield

Hi Teresa,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Tiffani Brooks Manor, TX

The contractors are great and I also get a quick response.

4 years ago

Reply from American Home Shield

Hi Tiffani. We really appreciate you taking time to let us know about your AHS experience. We are so happy that you have been pleased with the contractors and the response time. We look forward to meeting this same level of service in the future.

Jun. 23rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tracey Elkridge, MD

Because the service cost that I pay is too high I pay $125 and if I can't get a cheaper service call I will be switching to another company

4 years ago

Reply from American Home Shield

Hi Tracey. Thank you for taking time to let us know your concerns with your trade service fee amount. I am sorry to hear that you are not happy with the cost associated with requesting service. I would be happy to speak with you further regarding this matter.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

william sierra Montgomery, TX

Response time on service calls and not providing a full detailed invoice on work done.

4 years ago

check_circle

Verified Customer

star star star star star

Zahraa Naama San Diego, CA

Friendly and prompt response and service. P

4 years ago

Reply from American Home Shield

Thank you Zahraa. We really appreciate you taking time to let us know how we are doing. Your opinion is valued and helps us know what we are doing right and what we need to work on. We will strive to provide you with friendly and prompt service for your next repair need as well.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Charlie Fresno, CA

Easy and quick to work with. Great prices too!

4 years ago

Reply from American Home Shield

Hi Charlie. We appreciate your time in rating your AHS experience. We do our very best to take the hassle out of your home repair needs. We are so happy that you find our service to be quick and easy. We look forward to working with you again.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Fields Hamilton, VA

I lowered the rating because they could not have a contractor available for a week

4 years ago

check_circle

Verified Customer

star star star star star

Dura Aqil Salisbury, MD

Issues resolved in a timely manner to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Dura,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Brandi Ehlers Green Valley, AZ

On time and completed in a timely manner.

4 years ago

Reply from American Home Shield

Hi Brandi,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

David Firster Richmond, VA

Fast response and service provided quickly

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Genaro Adelanto, CA

Good service, service and explanation about my options

4 years ago

Reply from American Home Shield

Hi Genaro,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

gerald huffman Columbus, OH

they are very professional and cares about there customers

4 years ago

Reply from American Home Shield

Hi Gerald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Gary G Upper Marlboro, MD

Every claim I have put in has been performed as requested

4 years ago

Reply from American Home Shield

Hi Gary,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Gregory Staisiunas Las Vegas, NV

Professional technicians and timeliness.

4 years ago

Reply from American Home Shield

Hi Gregory,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Hoang nguyen Annandale, VA

Good communication & understanding what customers want !

4 years ago

Reply from American Home Shield

Hi Hoang,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Justin Olney, MD

AHS provided Full and prompt service at needs.

4 years ago

Reply from American Home Shield

Hi Justin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Owen James Cochranville, PA

The technician was knowledgeable. Great service!

4 years ago

Reply from American Home Shield

Hi Owen,
We appreciate your feedback about the technician and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Buckelew Hardy, VA

Easy to file a claim on line, Excellent Service

4 years ago

Reply from American Home Shield

HI Buckelew,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Janice Spring, TX

Issues addressed and taken care of promptly.

4 years ago

Reply from American Home Shield

Hi Janice,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Jason Gann Ringgold, GA

Quality service and repair, fast dispatch of service call

4 years ago

Reply from American Home Shield

Hi Jason,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Chap Wasson

Prompt, professional and efficient service!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Chap,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jennings Copley Fayetteville, AR

The response to our plumbing issue was immediate.

4 years ago

Reply from American Home Shield

Hi Jennings,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Gerald Beauchamp Fort Worth, TX

service and they use knowledgeable sub contractors

4 years ago

Reply from American Home Shield

Hi Gerald,We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Jini Johnson-Nowden Florissant, MO

Knowledgeable representatives and good value for the price.

4 years ago

Reply from American Home Shield

HiJini,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Jan & Tim Misley Canby, OR

Easy to report an incident via the web site.

4 years ago

Reply from American Home Shield

Hi Jan & Tim,
We appreciate your feedback about the ease of use on the website and hope you continue to enjoy American Home Shield!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Jonathan Bigay Hinckley, MN

The service is easy to use and always reliable

4 years ago

Reply from American Home Shield

Hi Jonathan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Judith Ellen Choate Antioch, CA

Very good with my repairs and very efficient.

4 years ago

Reply from American Home Shield

Hi Judith,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff Wilson Gainesville, GA

Because a coil was bad and caused black mold and they won't cover it. They should cover the cost of the coil and I pay for the black mold removal

4 years ago

Reply from American Home Shield

Hi Jeff. Thank you for your feeback regarding the issue with your coil. We are here to address your repair needs. I would be happy to speak with you further regarding this matter and see if I may be able to further assist you.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Karen Lodygowski Wilmington, NC

Easy to request online. Fast response, Great Contractors.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

American Home Shield Reviews