American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Michael, W Aurora, IL

Recently signed up but haven't had reason to use the service or file a claim.

4 years ago

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Verified Customer

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Darrell Sanderson Frankfort, KY

very slow to react to problems, it has been two months our dishwasher has been down and we still have not been taken care of.

4 years ago

Reply from American Home Shield

Good afternoon Darrell,
I hate to hear about the ongoing delay in service to have the dishwasher repaired. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Zhen Fremont, CA

Fast response and fix my problem quickly

4 years ago

Reply from American Home Shield

Hi Zhen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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ARTHUR CROSS Laurelton, NJ

Response only on weekdays but did respond and fix within 5 days

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Arthur, I am so glad to hear your issue was resolved promptly and efficiently. We can't wait to take care of your next repair need with the same level of service.

Jun. 16th, 2021

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Verified Customer

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Perry Goose Creek, SC

Unreliable contractors, poor workmanship. Not every time, but enough times to give the overall perception.

4 years ago

Reply from American Home Shield

Hi Perry, we are very sorry to hear that you have not had a good experience with your repairs needs being taken care of through your AHS warranty. We are here to address your concerns. I would be happy to speak with you furtherregarding this matter.

Jun. 16th, 2021

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Verified Customer

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Tyrone Price Calumet City, IL

Dependable now problems with contractors and efficient

4 years ago

Reply from American Home Shield

Hi Tyrone,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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tom cesar Raleigh, NC

AHS has been fair in fixing things and replacing them

4 years ago

Reply from American Home Shield

Hi Tom. We are so happy that we are meeting your expectations. We will strive to meet this same level of service for all your AHS coverage needs. Thank you for being a valued member.

Jun. 16th, 2021

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Verified Customer

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Deborah Ross Dayton, OH

They have been prompt, pleasant and professional.

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Denise Santillan Bakersfield, CA

Fast and like the company sent to do the repair work.

4 years ago

Reply from American Home Shield

Hi Denise. Thank you for taking out time to let us know about your repair experience. We look forward to providing you with this same level of service in the future. Thank you for choosing to be a valued member of AHS.

Jun. 15th, 2021

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Verified Customer

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Jim Spear Weaverville, CA

Problems resolved quickly. Good local vendors.

4 years ago

Reply from American Home Shield

Hi Jim,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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john O'Neal davis Lexington, KY

Responsive, professional, quality service

4 years ago

Reply from American Home Shield

Hi John. It is great to hear that you have been pleased with the service we offer. We always want you to know you can count on us when the time comes. Thank you so much for choosing AHS to take care of your repair needs.

Jun. 15th, 2021

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Verified Customer

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HENRY PAJARI Granite Bay, CA

Always prompt and professional service. Good follow-up.

4 years ago

Reply from American Home Shield

Hi Henry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Jodi Arlington, TX

They are ALWAYS accommodating and helpful!

4 years ago

Reply from American Home Shield

Hi Jodi. We are so excited to hear how pleased you are with AHS. Please continue to let us know how we are doing and we will continue to do our best to provide you with exceptional service.

Jun. 15th, 2021

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Verified Customer

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Judi Ocio Henderson, NV

Fast, easy, affordable. Set it and forget it

4 years ago

Reply from American Home Shield

Hi Judi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2021

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Verified Customer

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Jennifer Schachte Cumming, GA

Terrible customer service and extreme difficulty getting information. Very slow to get work completed. Horrible hold times. I could go on...

4 years ago

Reply from American Home Shield

Good afternoon Jennifer,
Thank you for bringing the AC issues to our attention. I would be glad to speak with you to assist with a resolution.

Jun. 15th, 2021

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Verified Customer

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Kerri

After being scammed by one of your repair companies, your non-Americans Representatives couldn't understand what I was saying and are sending the same company back again.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kerri. Thank you for rating your repair service. I am so glad to hear about your positive experience. We will strive to provide you with even better service in the future.

Jun. 15th, 2021

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Verified Customer

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Lawrence N Cooper Bethesda, MD

Timeliness and almodt 100% effective service

4 years ago

Reply from American Home Shield

Hi Lawrence. I am really glad to hear that you had such a positive experience. We always want to provide you with efficient service you can count on. Thank you for choosing AHS to take care of your repair needs.

Jun. 15th, 2021

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Verified Customer

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Barbara Lange Liberty, TX

Follow up on what they say they are going to do

4 years ago

Reply from American Home Shield

Hi Barbara,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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Roberta L Martin Benicia, CA

They take care of whatever needs fixed in a timely manor.

4 years ago

Reply from American Home Shield

Hi Roberta,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2021

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Verified Customer

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Pamela Albuquerque, NM

quick efficient turnaround of service requests

4 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Otto J Bibb Locustgrove, VA

They have been fairly reliable with repairs that I've needed.

4 years ago

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Verified Customer

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Julia West Hills, CA

Easy to use. Send terrific professionals to fix problems

4 years ago

Reply from American Home Shield

Thank you, Julia. It is so exciting to hear that you are happy with the ease of the service we provide and had a good experience with the technicians who fixed the problems. Thank you for letting us know how we are doing.

Jun. 10th, 2021

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Verified Customer

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James Steinkamp Houston, TX

They are not responsive. Took me 7 months and a beter business bureau complaint to get a refrigerator issue resolved.

4 years ago

Reply from American Home Shield

Hi James. Thank you for letting us kow how your repair experience went. We know how important it is to resolve repair issues in a timely manner. We would be happy to speak with you if there is still an issue that needs to be addressed.

Jun. 10th, 2021

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Verified Customer

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Gerald A Friedler Surprise, AZ

When I call with a problem they respond quickly

4 years ago

Reply from American Home Shield

Hi Gerald. Thank you for letting us know about your AHS experience. We know your time is valuable and we are so excited that the service was prompt. Thank you for being an AHS member.

Jun. 10th, 2021

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Verified Customer

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Jane Hudgins Woodstock, GA

Showed up when time was set for arrival Thank you

4 years ago

Reply from American Home Shield

Thank you, Jane. We know how valuable your time is so we are so happy to hear the vendor showed up when scheduled. Thank you for letting us know how we are doing.

Jun. 10th, 2021

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Verified Customer

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C. Tina Wells Orlando, FL

Response time to deploy company to make the repairs..

4 years ago

Reply from American Home Shield

Thank you for taking time to rate your AHS experience. Your feedback is valued and appreciated. We look forward to providing you with prompt and efficient service in the future.

Jun. 10th, 2021

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Verified Customer

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Robert Norris Dripping Springs, TX

overall good but too many exclusions on warranty coverage for ac systems

4 years ago

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Verified Customer

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Kevin S Menomonee Falls, WI

Promptness, value and competent customer service

4 years ago

Reply from American Home Shield

Hi Kevin, we are so happy to hear about your positive experience with our company. We strive to provide our members with prompt and dependable service. Thank you for choosing AHS for home repair needs.

Jun. 10th, 2021

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Verified Customer

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G Ramos Murrieta, CA

Costumer service,responsiveness and problem resolution

4 years ago

Reply from American Home Shield

Thank you for your positive feed back. We are so happy to hear we met your repair needs to your satisfaction and look forward to doing so again in the future.

Jun. 10th, 2021

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Verified Customer

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Deborah Joyner Chesapeake, VA

Service is fast and they dispatch professionals.

4 years ago

Reply from American Home Shield

Hi Deborah. We know the importance of prompt and professional service. We thank you for taking time to let us know about your experience and we will strive to provide you with great service in the future as well.

Jun. 10th, 2021

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Verified Customer

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Bob Miller Pensacola, FL

Quality technicians, Quick service and reasonable rates

4 years ago

Reply from American Home Shield

Thank you, Bob. We appreciate you taking time to rate your AHS experience. Your feedback helps us know what we are doing right and when we need to make changes. We hope you continue to see the value in your home warranty coverage.

Jun. 10th, 2021

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Verified Customer

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Alicia Arlington, TX

They kept telling me it was not broke and would not fix it. So I had to have a outside party come look at it and they ended up having to replace it

4 years ago

Reply from American Home Shield

Hi Alicia,
Thank you for bringing your most recent AHS experience to our attention. In an effort to assist, I would be glad to speak with you to reach a resolution.

Jun. 10th, 2021

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Verified Customer

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Susan Alpharetta, GA

Because they have always been very responsive

4 years ago

Reply from American Home Shield

Hi Susan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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Ryan Gainesville, FL

Most of the time responsive and complete job on first visit.

4 years ago

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Verified Customer

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Mark Taylor Browne Richmond, TX

They are prompt and live up to their promises

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Ariel Tabangcura San Jose, CA

AHS has always provided me with great customer service.

4 years ago

Reply from American Home Shield

Hi Ariel,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Jun. 10th, 2021

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Verified Customer

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Wyndy Brantley Denver, CO

On occasion, customer service is lacking with long hold times and no follow-up.

4 years ago

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Verified Customer

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shweta Allen, TX

it is easy to schedule but most of the repair cost does not cover

4 years ago

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Verified Customer

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Lou Blanton Bakersfield, CA

Always on time, professional and know their products

4 years ago

Reply from American Home Shield

Hi Lou,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Thomas E. Jr. Tucker Petersburg, VA

Speed in handling claims. Can’t be beat for the cost

4 years ago

Reply from American Home Shield

Thomas, we thank you so much for taking time out of your day to provide us with your feedback. We are so happy that you had a positive experience and are finding the value in your warranty coverage. Thank you for choosing for AHS.

Jun. 10th, 2021

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Verified Customer

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Tom McGarry Las Vegas, NV

efficient and prompt no argument about replacing broken items.

4 years ago

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Verified Customer

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Larry Murray Marlin, TX

No hiddens fees or hoops to jump through.

4 years ago

Reply from American Home Shield

Hi Larry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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Marsha A Collier Bennett, CO

Always finds me a veteran, trained servicer

4 years ago

Reply from American Home Shield

Hi Marsha,
Thank you for your feedback about AHS and the contractors we provide!

Jun. 10th, 2021

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Verified Customer

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Shirley Gonzalez Saint George, SC

Professional, and customer satisfaction.

4 years ago

Reply from American Home Shield

Hi Shirley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Chelsea Scottsdale, AZ

Took my $ sent incompetent contractor so I had to hire my own (basically paid double). Poor customer service.

4 years ago

Reply from American Home Shield

Hi Chelsea,
I hate to hear about the ongoing delay in service to have the service issue repaired through AHS. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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Alicia Ellenwood, GA

They do not stream line their vendors or hold them accountable for excellent work.

4 years ago

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Verified Customer

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Allan Infeld Closter, NJ

AHS was great, but it took a while until the entire problem was resolved.

4 years ago

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Verified Customer

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Green Salem, OR

Slow to respond and leaves clients with broken appliances for months prior to providing a remedy

4 years ago

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Verified Customer

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Robbie Tupper Broken Arrow, OK

Quick and professional to resolve claims

4 years ago

Reply from American Home Shield

Hi Robbie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Ginny Cole Nokomis, FL

There have been some delays in getting replacement parts or installation, etc.

4 years ago

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