American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Bettye Napier Tampa, FL

always on time techs.know what they are doing .pleasant

3 years ago

Reply from American Home Shield

Goodevening Bettye,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

David Davenport, IA

Responded and replaced faulty air conditioning unit

3 years ago

Reply from American Home Shield

Hi David. Thank you for taking time to review your repair experience. We are so happy to hear that your issue was resolved with your air conditioning. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Scott Fort Mill, SC

Every time I call my issues get resolved.

3 years ago

Reply from American Home Shield

Hi Scott. We are so happy that your issues are resovled to your satisfaction when you call. We want you to know you can trust AHS to handle your home repair needs with care. We can't wait to take care of your next repair with the same level of great service.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Gerry Schlitz Rome, GA

AHS reos are courteous, helpful and eagervto help

3 years ago

Reply from American Home Shield

Hi Gerry. Thank you so much for your positive review. We truly appreciate your time in letting us know how we are doing. Thank you for trusting AHS to take care of your home repair needs.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

West Monroe, WA

My claims are handled quickly and professionally

3 years ago

Reply from American Home Shield

Hi West. Thank you for your time in letting us know how we are doing. We always want to do our best to provide prompt and efficient service for our members. Thank you for trusting American Home Shield to do that for you.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Peyton Benson League City, TX

Appliance got replaced in a reasonable time

3 years ago

Reply from American Home Shield

Thank you, Peyton. We appreciate you taking time to let us know about the experience with your applaince. Thank you for choosing AHS as your home warranty company.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Robert Mesa, AZ

So far so good speedy response and great service

3 years ago

Reply from American Home Shield

Hi Robert. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Barbara Bruden Paragould, AR

I love how repairing items in my home is affordable!

3 years ago

Reply from American Home Shield

Hi Barbara. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. Thank you for trusting AHS.

Jul. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bradley A Fields Hamilton, VA

The contractor assigned did not show up but marked the job as complete and American Home Shield did not reschedule the appointment

3 years ago

Reply from American Home Shield

Hi Bradley. Thank you for taking time to let us know about the experience you had with your repair appointment. I am sorry to hear the technician did not show up. I would be happy to speak with you and assist with getting this issue resolved.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Beverly Collins Toledo, OH

Have always sent good, reputable service people.

3 years ago

Reply from American Home Shield

Hi Beverly. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences and the service contractors. We look forward to providing you with a great experience for your next repair need.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Christina Burggraf Humble, TX

Timely repairs, ease of scheduling around our busy days.

3 years ago

Reply from American Home Shield

Hi Christina. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star_border

C Bradshaw Franklin, VA

Coverage is good. Sometimes it takes too long to get a contractor to come

3 years ago

check_circle

Verified Customer

star star star star star

Douglas K. DeFratus Corpus Christi, TX

How I don't have to fight them to get repairs done.

3 years ago

Reply from American Home Shield

Hi Douglas. We appreciate your feedback. Your opinion is valued. We are here to take the hassle out of home repair needs and we look forward to providing you excellent service again in the future.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Frank Arnone Greenville, SC

Quick and efficient. Easy access to their website

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Francesco Upland, CA

Good customer service and good prompt service

3 years ago

Reply from American Home Shield

Hi Francesco. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

JAMES FISHER Surprise, AZ

Super easy to use. Technician come with 24 to 48 hours.

3 years ago

Reply from American Home Shield

Hi James. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Jim Skorheim Laguna Niguel, CA

Responsiveness. No areas of potential improvement noted.

3 years ago

Reply from American Home Shield

Hi Jim. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Joseph Bullock North Richland Hills, TX

Fast repairs very good service repairmen and on time

3 years ago

Reply from American Home Shield

Thank you, Joseph. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repair needs. Thank you for trusting AHS to do that for you.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star_border

Joe Hamilton Lewisville, TX

Your service is good and the vendors you provide are typically excellent.

3 years ago

Reply from American Home Shield

Hi Joe,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Kate Robbins Brighton, MI

They are very responsive but sometimes it takes a little while to get service.

3 years ago

Reply from American Home Shield

Hi Kate,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Isom Johnson Fontana, CA

I don't like the service because when major damage happens in my home the cost is not fully covered for the work

3 years ago

Reply from American Home Shield

Hello Isom. I do hate to hear that you are not happy with the service we are providing. I would be happy to speak with you regarding your coverage and see how I may assist you with a resolution.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Houston Chesapeake, VA

Easy to schedule and professional service received.

3 years ago

Reply from American Home Shield

Than you, Houston. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Deborah Murry Visalia, CA

Professional and responsive. Good experiences thus far.

3 years ago

Reply from American Home Shield

Hi Deborah. Thank you for your time to let us know how we are doing. We always do our best to provide prompt and professional service for our members. It is so wonderful to hear that we were able to do that for you. Thank you for trusting American Home Shield.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Mike Holden Tarpon Springs, FL

Quicker than expected response. Contractor was top notch

3 years ago

Reply from American Home Shield

Thank you, Mike. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive quick and dependable service. We want you to know you can always count on AHS as your warranty company.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Oliver Willoughby Spring, TX

The quickness of getting a technician out to your home

3 years ago

Reply from American Home Shield

Hi Oliver. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 13th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Church Hill, TN

They don't stand behind on what they cover paid 100 dollar service fee then they say the thing I was wanting fixed wasn't covered

3 years ago

Reply from American Home Shield

Hi Charles,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Rolf Hartleb San Antonio, TX

Friendly, fast, reliable, competent, helpful

3 years ago

Reply from American Home Shield

Hi Rolf. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Samuel C. Dawson Milwaukee, WI

They responded in a quick and timely manner

3 years ago

Reply from American Home Shield

Thank you so much, Samuel for taking time to write a review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Sandy Osborne Ocala, FL

get specialists here quickly when you need them

3 years ago

Reply from American Home Shield

Thank you, Sandy. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Sonia Staples, TX

The service is great very reliable and professional.

3 years ago

Reply from American Home Shield

Thank you, Sonia. Thank you for letting us know about your experiences with AHS. We strive to provide dependable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Stajcer Encino, CA

Ease of use online. Quick response time from service providers.

3 years ago

Reply from American Home Shield

Hi Stajcer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

check_circle

Verified Customer

star star star star star

Steve Peterson Jonesborough, TN

I file a claim and it gets taken care of,

3 years ago

Reply from American Home Shield

Thank you, Steve. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Suzanne Plemons Fayetteville, NC

Quick action. No hoops to jump through to get service.

3 years ago

Reply from American Home Shield

Hi Suzanne. We are so happy that you took time to let us know about your repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Telvin Hadley Tupelo, MS

Very responsive, and get the job done as soon as possible

3 years ago

Reply from American Home Shield

Hi Telvin. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive prompt, dependable service. Thank you for choosing AHS.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Tony Belilovskiy Sarasota, FL

Always prompt, excellent service and great follow-up

3 years ago

Reply from American Home Shield

Hi Tony. Thank you for your feedback. We are very happy to hear that you have been happy with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Kathleen Garland, TX

Everyone I have communicated with is very professional.

3 years ago

Reply from American Home Shield

Hi Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Matthew Stern Lincoln, NE

Easy to use and quick response to claim.

3 years ago

Reply from American Home Shield

Hi Matthew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Merissa Ricks Greensboro, NC

Efficiency was excellent and great customer service!

3 years ago

Reply from American Home Shield

Hi Merissa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Patricia Painesville, OH

Good customer service. Great contracted out companies.

3 years ago

Reply from American Home Shield

Hi Patricia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Vanessa Pritchett Lancaster, CA

The timely service when calling for home issues

3 years ago

Reply from American Home Shield

Hi Vanessa,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Veronica Salas Bakersfield, CA

Fast service and great customer service, worth your money

3 years ago

Reply from American Home Shield

Hi Veronica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

David McNeely Ankeny, IA

They were fast at getting things resolved on my claim

3 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Dean Duckett Tomball, TX

Excellent abstinent response to requests for service.

3 years ago

Reply from American Home Shield

Hi Dean,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Dilshad lakhani Sugar Land, TX

Problem solve perfectly very understanding

3 years ago

Reply from American Home Shield

Hi Dilshad,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

G Mercer Evansville, IN

Had issues with my A/C and it was fixed that day.

3 years ago

Reply from American Home Shield

Hi G. It is so great to hear that the issue with your air conditioning was resolved the same day. We want you to know you can always count on AHS to take care of your home repair needs when the time comes.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Gary Buffone Jacksonville, FL

OUR EXERIENCE HAS BEEN MIXED. SOME DAYS VERY RESPONSIVE AND OTHERW NOT SO MUCH.

3 years ago

check_circle

Verified Customer

star star star star star_border

Gene Monahans, TX

Easy to request service. Customer service people need to speak better English.

3 years ago

check_circle

Verified Customer

star star star star star_border

Gloris Elder Ross Orlando, FL

Possibly replacing the equipment after they have repaired 5 or more times.

3 years ago

check_circle

Verified Customer

star star star star star

Greg Gudknecht El Mirage, AZ

Fast scheduling for service call response

3 years ago

Reply from American Home Shield

Hi Greg,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Gretchen Conway, PA

Friendly customer service and very professional on them phone

3 years ago

Reply from American Home Shield

Hi Gretchen,
I hate to hear about your most recent AHS service experience and the issue to have the repairs completed.

Jul. 17th, 2021

American Home Shield Reviews