American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Kendall Benner Round Hill, VA

Have always responded timely to anything we've requested.

3 years ago

Reply from American Home Shield

Hi Kendall,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Shalonda Ousley Sacramento, CA

The Quality of companies they send and if you have an issue with the company it’s hard to get someone else.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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Verified Customer

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Tamme pike Shamrock, TX

Efficiency, cost, professionalism and problem resolution

3 years ago

Reply from American Home Shield

Tamme,
We love to hear when we have provided cost efficient and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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JEANETTE LEECE Portland, OR

EXCELLENT COVERAGE AND SERVICE FOR OUR HOME

3 years ago

Reply from American Home Shield

Hi Jeanette,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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Patricia Adams Murrieta, CA

Reasonable price for the level of service

3 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far.

Mar. 29th, 2021

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Verified Customer

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Leonard johnson Sand Springs, OK

Fixed problem with washing machine tech was very good

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Richard Lawrence Raleigh, NC

Good coverage and responsiveness when issues arise.

3 years ago

Reply from American Home Shield

Hi Richard,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Dennis G. Lake Forest, CA

Good follow up to make sure I was taken care of

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Diane Broadhead Spicewood, TX

Prompt and professional solution to problem

3 years ago

Reply from American Home Shield

Hi Diane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Christina Parsons Jonesboro, GA

I am paying $100 a month and still have to continue paying additional money out my pocket for services or parts

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Charles Abney Oakhurst, CA

Professional and expediency in repairing our refrigerator.

3 years ago

Reply from American Home Shield

Hi Charles,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Charlotte Madera, CA

Because they are honest and deliver what they say they will

3 years ago

Reply from American Home Shield

Hi Charlotte,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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Mark Mansfield, TX

Very professional and stand by their warranty terms

3 years ago

Reply from American Home Shield

Hi Mark,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Materno C. Aninzo Germantown, MD

Professionalism; on time; keeping their words or promises

3 years ago

Reply from American Home Shield

Hi Materno,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Patsy Huntington, TX

Has come out and fixed whatever has been a problem quickly

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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Ebony Toler Chicago Heights, IL

Get the job done. Fits all my needs. Reliable

3 years ago

Reply from American Home Shield

That's great to hear.

Mar. 29th, 2021

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Verified Customer

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otterstetter Baton Rouge, LA

American Home Shield has always been fair and consistent

3 years ago

Reply from American Home Shield

That's our goal. Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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Reba Little Winchester, VA

Their excellent service in meeting my needs.

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

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Verified Customer

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Carol.D Harker Las Vegas, NV

Good job And serviceyes I would recommend the company

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Esther Goodyear, AZ

Professional knowledgeable and courteous

3 years ago

Reply from American Home Shield

Hi Esther,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Samer Morcos Danville, CA

Prompt high quality response and service.

3 years ago

Reply from American Home Shield

Hi Samer,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Peggy Powhatan, VA

They respond to your needs. Fairly easy to schedule

3 years ago

Reply from American Home Shield

Hi Peggy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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B Harkless Florissant, MO

had an issue that wasn't resolved and American Home Shield continue to give me the run around

3 years ago

Reply from American Home Shield

I hate to hear that we did not provide a resolution and I would like to connect with you regarding it.

Apr. 5th, 2021

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Verified Customer

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David Stevens Chicago Heights, IL

Excellent, timely and complete service or repair.

3 years ago

Reply from American Home Shield

Hi David,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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Elizabeth Blackwell Inglewood, CA

If a vendor is not available, there are no emergency vendors available

3 years ago

Reply from American Home Shield

Thanks for commenting. We do provide emergency options if we deem there is an emergency. Please contact us with any questions.

Apr. 5th, 2021

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Verified Customer

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Kristel Odem, TX

Quick to respond and assign a service provider.

3 years ago

Reply from American Home Shield

Hi Kristel,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Nicolas beltran Hacienda Heights, CA

It was difficult getting my new microwave. The companies they used were very unprofessional.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Mel Olivehurst, CA

I was surprised how fast the repairman fix the problem

3 years ago

Reply from American Home Shield

Hi Mel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 30th, 2021

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Verified Customer

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Sharieda Patterson Pittsburgh, PA

Did not have a good interaction for the first call made, too many hidden costs, does not cover what was expected

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Frances Johnson Clementon, NJ

The worker was on time and the work was completed

3 years ago

Reply from American Home Shield

Hi Frances,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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June Las Vegas, NV

Very quick response time once a request is put in.

3 years ago Edited January 10, 2024

Reply from American Home Shield

HI June,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Berkley Lynchburg, VA

It saves me money every year since 2003.

3 years ago

Reply from American Home Shield

Hi Berkley,
Thanks for placing your trust in us and your willingness to share. Over 15 years of patronage is unmatched. We look forward to servicing you again soon!

Mar. 30th, 2021

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Verified Customer

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Michael D Ellis Washington, DC

Great coverage and highly professional techs

3 years ago

Reply from American Home Shield

Hi Michael,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Gary Gnip Blue Springs, MO

They were courteous very efficient and got me a vendor quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 5th, 2021

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Verified Customer

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Kal Northville, MI

Washer issue has not been fixed after two visits and not sure how long it will take yet.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 5th, 2021

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Verified Customer

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Catrina Hope Mills, NC

Service is prompt and companies referred to are good.

3 years ago

Reply from American Home Shield

Hi Catrina,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Donna Frantz Indio, CA

Some of the companies they send out are not so reliable or great

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Elijah Riley Lithonia, GA

Provides customer service as agreed to by the contract.

3 years ago

Reply from American Home Shield

Hi Elijah,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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José Garcia Leesburg, VA

Excelente customer service, and also rapid service.

3 years ago

Reply from American Home Shield

Hi Jose,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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Wilbert Wendell, NC

The service after sales are impeccable!!

3 years ago

Reply from American Home Shield

Hi Wilbert,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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Ben Las Vegas, NV

Good follow through with repair. Service providers

3 years ago

Reply from American Home Shield

Hi Ben,
Thank you for your feedback about the service repair.

Apr. 1st, 2021

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Verified Customer

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Anonymous Kissimmee, FL

Almost always offers the best solution or fix

3 years ago

Reply from American Home Shield

Hi,
Thank you for your feedback!

Apr. 1st, 2021

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Verified Customer

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amy testerman Dallas, TX

fixed things that needed to be fixed and in a timely manner

3 years ago

Reply from American Home Shield

Hi Amy,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Cindy Hehner Lincoln, CA

Very professional to work with. Satisfied.

3 years ago

Reply from American Home Shield

Hi Cindy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Hans Putnam San Tan Valley, AZ

Always quick to take care of any problems.

3 years ago

Reply from American Home Shield

Hi Hans,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Eugene Labrie Elk Grove, CA

Professional. Always helpful and courtesy.

3 years ago

Reply from American Home Shield

Hi Eugene,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Monague Brandon Reynoldsburg, OH

Good customer service, and understood my problem

3 years ago

Reply from American Home Shield

Hi Monague,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 30th, 2021

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Verified Customer

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Veronica Hill Lorton, VA

Great response time and always provide good service.

3 years ago

Reply from American Home Shield

Hi Veronica,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Gayle Taylor Ladson, SC

Prompt response from electrician I requested for my issue

3 years ago

Reply from American Home Shield

Hi Gayle,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2021

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Verified Customer

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Milas D Wyatt Salisbury, NC

A very good experience mechanics were very good

3 years ago

Reply from American Home Shield

Hi Mike,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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