American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Harold Hildenbrand Wichita Falls, TX

They have taken care of all house my problems.

4 years ago

Reply from American Home Shield

Thank you Harold, for your positive review of the service you received. We hope that you contine to enjoy your coverage. We look forward to hearing about more positive experiences again in the future.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Nusreta Bowser Caldwell, TX

Great Custumer service and plan. Fix or replace. Real deal.

4 years ago

Reply from American Home Shield

Nusreta, thank you for the positive review. We understand how important it is to meet our members standards for service. We hope you continue to enjoy your coverage and we will continue to do our best to make you happy as your home warranty provider.

May. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ben Perry, Jr. Lincolnton, NC

Lack of good vendors to make repairs, lack of response after each of several calls I made to them about an unfinished service call.

4 years ago

Reply from American Home Shield

Hi Ben,
I would be glad to speak with you about your most recent service experience and the contractors.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

KT Cave Creek, AZ

Best response time and aisle contractors.

4 years ago

Reply from American Home Shield

KT, thank you for taking time to rate your service experience with our company. We do our best to provide prompt service and quality vendors. We look forward to meeting these same standards for you in the future.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Carol Ann Basore Fallbrook, CA

Great service great response quick response

4 years ago

Reply from American Home Shield

Thank you, Carol. We do our very best to provide prompt and efficient service and we are so happy that you had a good experience with our company. Your feedback is valued and appreciated.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Rod M Conroe, TX

They were fast and efficient when tending to our needs

4 years ago

Reply from American Home Shield

Hi Rod,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Darlene Chicago, IL

Very good have someone out in 48 hours to-take care of the proble

4 years ago

check_circle

Verified Customer

star star star star star

Gregory Scott Whelton Sheboygan, WI

Always reliable when contacted and the repair people chosen

4 years ago

Reply from American Home Shield

Hi Gregory,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Dr S S Bhatia Wappingers Falls, NY

Service request is handled immediately when requested

4 years ago

Reply from American Home Shield

Hi Dr S S Bhatia,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Missy Durst Seguin, TX

Did exactly what they say they’re going to do.

4 years ago

Reply from American Home Shield

Hi Missy,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Anthony Lavigne Fort Worth, TX

They refer professionals to Get the problem fixed

4 years ago

Reply from American Home Shield

Hi Anthony,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

David Hurst, TX

Difficult getting a live person on the phone and I don’t think they have a chat

4 years ago

check_circle

Verified Customer

star star star star star

Regina Lanham, MD

My appliances are always repaired with no hassle

4 years ago

Reply from American Home Shield

Regina, thank you for sharing your experience with us. We are so delighted to hear that you received great service. We will strive to continue to meet your expectations for future service needs as well.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Dennis Montgomery, AL

Prompt service , repairs done in timely fashion

4 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Sharon Troutman Christiana, TN

Easy to deal with, quick response, good value

4 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Raul Ruiz Fort Worth, TX

Customer service. Warranty coverage. Quality repairs.

4 years ago

Reply from American Home Shield

Hi Raul,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Kaivan Khoshroo Derwood, MD

No hassle. Easy to use. Gets the job done.

4 years ago

Reply from American Home Shield

Hi Kaivan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Gail Friedt San Diego, CA

Response, easy to schedule technicians. Coverage is good.

4 years ago

Reply from American Home Shield

Hi Gail,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

check_circle

Verified Customer

star star star star star

Patricia Salvatierra Los Angeles, CA

I like the way rice and service fast and friendly

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Vacaville, CA

My maintenance request through AHS was smooth and easy.

4 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Talulah Ruger Rosharon, TX

I was satisfied with they way my issue was handled

4 years ago

Reply from American Home Shield

Hi Talulah,
Thank you for the feedback about your AHS service experience!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star_border

Darren Lofton Groves, TX

Contractor left some things unfinished on my sewer line installation

4 years ago

check_circle

Verified Customer

star star star star star

Kathleen Monticello, GA

They respond immediately with repair requests

4 years ago

Reply from American Home Shield

Hi Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Rumiana Nikolova West Hartford, CT

Very reliable and fast service. Happy with the outcome.

4 years ago

Reply from American Home Shield

Hi Rumiana,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Phyllis M Lewis Chesapeake, VA

They’ve always very responsive and easy to work with.

4 years ago

Reply from American Home Shield

Hi Phyllis,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Philip Calvin Kellogg, IA

The two times I have used AHS I have been very satisfied

4 years ago

Reply from American Home Shield

Hi Philip,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Frank Sailes Myrtle Beach, SC

Outstanding service and professional agents

4 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Ken Sovacool Canton, OH

Good claim experience for dishwasher and stove.

4 years ago

Reply from American Home Shield

Hi Ken,
Thank you for the feedback about your AHS service experience!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Matt Glencoe, KY

Both times I have needed them they were quick to respond.

4 years ago

Reply from American Home Shield

Hi Matt,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Stephanie Staten Horn Lake, MS

The young guy was very professional and took care my ac

4 years ago

Reply from American Home Shield

Hi Stephanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Melba J Duncan Chester, NY

Knowledgeable, gracious and good listening

4 years ago

Reply from American Home Shield

Hi Melba,
Thank you for the feedback about your AHS service experience!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Jerry San Leandro, CA

They are very good, customer service is also very good

4 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for the feedback about your AHS service experience!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star_border

Carol Gallagher Wilkes-Barre, PA

Good company, wish they had more providers so things could move faster

4 years ago

check_circle

Verified Customer

star star star star star_border

G.Taylor Duncanville, TX

Customer service at AHS is great, agents are always friendly and helpful.

4 years ago

check_circle

Verified Customer

star star star star star

The Lockers South Haven, MI

Very professional, work done in a timely manner

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Eugene Georgetown, TX

Efficient good service contacts and economical

4 years ago

Reply from American Home Shield

Hi Eugene,
Thank you for the feedback about your AHS service experience!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Trina Freeze Lubbock, TX

I always get the best coverage and work done promptly

4 years ago

Reply from American Home Shield

Hi Trina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Paul Hopkins Modesto, CA

Good service and ease of getting a competent repairman

4 years ago

Reply from American Home Shield

Hi Paul,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Larry J Price Fortson, GA

They always provide fast and excellent customer service.

4 years ago

Reply from American Home Shield

HiLarry,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Michael Wright Van Buren, AR

They did exactly what the say prompt service

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Sandra D Ogden, IA

Good company to work with, and always prompt and courteous

4 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Teresa Behan San Jose, CA

My last service call was quick and efficient

4 years ago

Reply from American Home Shield

Hi Teresa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Diane Mohr Dewey, AZ

Always fulfills their coverage as expected.

4 years ago

Reply from American Home Shield

Hi Diane,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Roy C Tufts Jr Elk Grove, CA

Reasonable rates but takes a long time to resolve some issues.

4 years ago

check_circle

Verified Customer

star star star star star

Mercy Alonso Rodriguez Sugar Land, TX

Associates were always courteous & helpful.

4 years ago

Reply from American Home Shield

Thank you, Mercy for letting us know how courteous and helpful our associates are. We look forward to providing you with exceptional service in the future and will strive to continue to make you happy as your warranty company.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Tim Adams Murrells Inlet, SC

Fair price, contractors they use are knowledgeble

4 years ago

Reply from American Home Shield

Tim, thank you for your review. We always want to know that the coverage we provide is worth the money you pay. We look forward to providing great service for your repair needs.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Regina Covin Equality, AL

Quick response..., took care of the problem.

4 years ago

Reply from American Home Shield

Regina, we are very pleased to hear you received quality service promptly and that your issue was resolved. We value your opinion and feedback. Thank you for taking time to let us know how we are doing.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Henry L. Howard Valdosta, GA

the service i received from you were excellent!!

4 years ago

Reply from American Home Shield

Hi Henry,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Cathy Norfolk, VA

They have a lot of restrictions on claims and replace parts with the cheapest available.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Steve Conrad Twin Peaks, CA

They do not follow through, customer service say they will call you back and they don't

4 years ago

American Home Shield Reviews