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American Home Shield Reviews

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8.9

Overall Score

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Kenya Mccampbell Henderson, NV

Getting too expensive. I hardly ever file a claim. Need to look around.

4 years ago

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Anonymous Fort Lauderdale, FL

Reliable. Very good network of service companies.

4 years ago

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Reply from American Home Shield

Hi,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Nakia Mercer Jackson, TN

They cover most repairs with some limitations but overall they're great.

4 years ago

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Clyde Temple, TX

Very helpful and courteous. Prompt action.

4 years ago

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Reply from American Home Shield

Hi Clyde,
Thank you for your feedback and we hope you continue to enjoy American Home Shield!

May. 4th, 2021

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Thomas Crawford Jasper, GA

Fast Response, repair company was professional and good.

4 years ago

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Reply from American Home Shield

Hi Thomas,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Juliena Hollis Pearland, TX

Have a little bit of a communication problem with your associates.

4 years ago

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Jimmy Allen Fowler Orangeburg, SC

Fast and efficient service. Reliable in responding to service requests.

4 years ago

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Reply from American Home Shield

Hi Jimmy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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John Ellison Fort Lauderdale, FL

Very poor customer service. Agents located offshore do not speak understandable English and respond from a rote list of canned answers.

4 years ago

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Reply from American Home Shield

Hi John,
I hate to hear about your most recent customer service experience. I would be glad to speak with you to get the issues resolved.

May. 13th, 2021

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Dennis David Grosse Ile, MI

Quick response to claim request, and repaired.

4 years ago

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Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Owen B. Riverview, FL

An excellent source of relief for home maintenance

4 years ago

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Reply from American Home Shield

Hi Owen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 3rd, 2021

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Sara B'oss Irvington, AL

Always have excellent experience and in a timely manner.

4 years ago

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Reply from American Home Shield

Hi Sara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 3rd, 2021

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Dan Fradette Saint Cloud, MN

Very easy process. Received my check within two weeks.

4 years ago

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Reply from American Home Shield

Hi Dan,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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Lynnette Hardin Modesto, CA

They do what they say. They have very good service people.

4 years ago

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Reply from American Home Shield

Hi Lynnette,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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William H. Phillips Lithonia, GA

No hassle. Committed to providing service as advertised.

4 years ago

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Reply from American Home Shield

Hi William,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Ms Dupree Glen Burnie, MD

Always professional, always on time....excellent work.

4 years ago

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Reply from American Home Shield

Hi Ms Dupree,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Annar Plano, TX

Very professional service request done in timely fashion

4 years ago

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Reply from American Home Shield

Hi Annar,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Derrik Smith Winter Haven, FL

The $43 Monthly Premium Fee And $100 Service Fee Is Too High.

4 years ago

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Carol Barton Whiteland, IN

Quick response. Contractor was very good.

4 years ago

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Reply from American Home Shield

Hi Carol,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Teresa Farmville, VA

They do what they say in a timely manner.

4 years ago

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Reply from American Home Shield

Hi Teresa,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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LeBron Steele Cleveland, OH

Caring and understanding and professional with the program

4 years ago

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Reply from American Home Shield

Hi LeBron,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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David Caccavalla North East, MD

They cover most home items, but sometimes it takes a long time.

4 years ago

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Jaime Garcia Pittsburg, CA

My request for service was attended quickly.

4 years ago

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Reply from American Home Shield

Hi Jaime,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Curtis D Cox Salem, OR

Always great and timely service, with great contactors.

4 years ago

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Reply from American Home Shield

Hi Curtis,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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Donald Rincon Albuquerque, NM

Good product and customer. Technicians were outstanding

4 years ago

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Reply from American Home Shield

Hi Donald,
Thank you for your feedback and we hope you continue to enjoy American Home Shield!

May. 4th, 2021

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Byron Duhon Elk Grove, CA

Professional, fast, and knows their job.

4 years ago

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Reply from American Home Shield

Hi Byron,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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William Meisinger Flower Mound, TX

Always good and timely service. Great value for the money.

4 years ago

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Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Thomas Kasper Olive Branch, MS

Always prompt and courteous and repaired as promised

4 years ago

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Reply from American Home Shield

Hi Thomas,
Thank you for your feedback and we hope you continue to enjoy American Home Shield!

May. 4th, 2021

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Corinne Long Beach, CA

Because they always send responses that is not covered under the policy. Not wear and tear.

4 years ago

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Heather Motz West Salem, OH

Have always been helpful to get our issues resolved.

4 years ago

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Reply from American Home Shield

Hi Heather,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Gina Charlotte, NC

Easy to use website to schedule someone to come out for repairs and service.

4 years ago

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Sandra Harris Camden, AR

Some of the contractors do not respond to your call

4 years ago

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Reply from American Home Shield

Hi Sandra,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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John Auburn, CA

Professional, fixed the problem with parts in truck

4 years ago

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Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Michele Blondin Columbia, SC

They got me a plumber to fix my toilet on the day I called.

4 years ago

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Reply from American Home Shield

Hi Michele,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Gary Cooper Jr Knoxville, TN

Best company to work with always get my services on quickly

4 years ago

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Reply from American Home Shield

Hi Gary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Patricia Simmons Mobile, AL

Courtesy, helpful, knowledgeable. Tech was on time.

4 years ago

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Reply from American Home Shield

Hi Patricia,
I appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

May. 5th, 2021

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Dave Las Vegas, NV

Responsiveness and quality of service providers

4 years ago

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Reply from American Home Shield

Hi Dave,
I appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

May. 5th, 2021

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Bill Murphy Ennis, TX

They replace the product if it can't be repaired

4 years ago

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Reply from American Home Shield

Hi Bill,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Walter San Antonio, TX

We have used the warranty 2-3 times and it went very well each time.

4 years ago

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Christopher Herndon, VA

Great program . Very good, prompt service

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Christopher,
I am pleased to hear about the excellent service and coverage you have received. I hope you continue to enjoy!

May. 7th, 2021

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Lisa Las Vegas, NV

Quick response and qualified professional vendors

4 years ago

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Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Richard Collins Tyler, TX

Quick service, so far quality service on claims.

4 years ago

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Reply from American Home Shield

Hi Richard,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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John Wise Blythe, CA

Great service using high quality employees.

4 years ago

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Reply from American Home Shield

Hi John,
Thank you for your feedback! We hope you continue to enjoy!

May. 7th, 2021

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Kim Marler Yuma, AZ

They had someone over pretty fast and was on time

4 years ago

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Reply from American Home Shield

Hi Kim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Howard Plotz Saint Louis, MO

Easy to deal with and real value every time I need them

4 years ago

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Reply from American Home Shield

Hi Howard,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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Annie W. Fields Fort Washington, MD

The problem I had with my oil line was replaced.

4 years ago

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Reply from American Home Shield

Hi Annie,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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Adam Hatem Husseini Beaverton, OR

Very quick response and very good contractor list

4 years ago

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Reply from American Home Shield

Hi Adam,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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John Miller Manteca, CA

Quick response they were able to adjust to my timelines

4 years ago

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Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Johnny Houston, TX

Every time I request service they goes up on my contract. Also the contractors they have sent have been dishonest.

4 years ago

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Reply from American Home Shield

Hi Johnny,
I hate to hear about your most recent experience with contractors and the contract increase. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Kendall Schmidt Salida, CA

Responded very quickly and professionally

4 years ago

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Reply from American Home Shield

Hi Kendall,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Anonymous Lubbock, TX

I just like the company and they are helpful and nice

4 years ago

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Reply from American Home Shield

Hi,
Thank you for your feedback! We hope you continue to enjoy!

May. 7th, 2021

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