Best Company badge 10,000 Reviews American Home Shield Logo

American Home Shield Reviews

star star star star_border star_border

8.8

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Luz Martinez Orlando, FL

Reliable and prompt. They take time to reach over the phone.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Paula Gehres Sacramento, CA

professional, on time, and very pleasant to deal with.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Paula,
We love to hear when we have provided pleasant and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rose Rochester, NY

The job was done quickly and professionally.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Rose,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Craig B Bergman Tucson, AZ

Always accessible, easy, multiple methods of contact

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Craig,
Thank you for your feedback! We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

C. Brown Fort Worth, TX

They offer a set fee for a professional to work on my home.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi C. Brown,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Robert Herd Virginia Beach, VA

Great service, BUT initial call goes to foriegn persons--CANNOT UNDERSTAND!!!

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sue Queen Creek, AZ

Great job, timely, professnal, tidy, clean, knowledgeable

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Sue,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Norma Stephens Tucson, AZ

Responsive, reliable, courteous available 24/7

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Norma,
Thank you for your feedback!

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Harley Long Beach, CA

Lack of communication and efficiency. Customer service reps struggle with reading notes and following up

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Harley,
I hate to hear about the lack of communication that you have experienced with American Home Shield. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mohamed Boukhriss Leesburg, VA

Work was done in expedited manner and in a professional way

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mohamed,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steve Norristown, PA

Professionalism, courteous, great customer service.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with courteous and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Susie Martin Grover Beach, CA

I have used them many times. Good value and service

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Susie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jan Chapman Lubbock, TX

Easy to use, takes care of my needs quickly

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jan,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Janet Darnell Branson, MO

Have always resolved problems . Do so in timely fashion.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Janet,
Thank you for the 5-stars! Hope to service you again soon!

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard Doren Acworth, GA

Professional and fast getting me service when i need

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Richard,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bill Axtell Riverbank, CA

Great and fast service price is very reasonable

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Bill,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ms. Holley Baltimore, MD

Very efficient and professional. Friendly and timely

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ms. Holley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William Mc Lean, VA

Fair and honest, easy to work with and quick to help

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi William,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

D Rock Hill, SC

Convenience and Easy and Reliable and worth while le

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi D,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard Hill Hampton, VA

Quick service to fix my furnace during this past cold

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Wayne Newark, OH

They worked really fast so we can have heat in our home.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Wayne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Najm Saratoga, CA

They are good. Prompt response . On time

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Najm,
Your feedback is appreciated and we hope you continue to enjoy!

Mar. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Monique Henry Ruskin, FL

Quick repairs, friendly, and professionalism.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Monique,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Chris Jenkins Blythewood, SC

Very professional and good quality of service.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Chris,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maddie Preston Warrenton, VA

Promptness, Capability and Professionalism

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Maddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Martha Tulare, CA

Always on it. Take care of business and follow up

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Martha,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

George Rice Greensboro, PA

Very efficient and service was great experience

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vikki Henderson, NV

The response time was great! Very professional.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Vikki,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bobbi Seneca, MO

Excellent service. Excellent repair companies used.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Bobbi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deanna Carlisle, MA

Great coverage great service great product

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Deanna,
Thank you for the 5-stars! Hope to service you again soon!

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Arthur Deschenes Glen Burnie, MD

Knew just what the problem was and had it fixed within 15 minutes

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Connie Palm Desert, CA

Very fast service they came out next day

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Connie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

STEPHEN COLLEN Tucson, AZ

Professionalism, fidelity and expediency

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Stephen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Debbie Bettendorf, IA

They are great. Great work on time cleaned up any mess

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Javier Indio, CA

Took care of my problem , no questions asked

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Javier,
It is our goal to provide you with a smooth process and home repair coverage.

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Suresh Irving, TX

I have electric issue from Friday and it’s almost 6days I am leaving with our heater and hot hot water in minus degree weather

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Suresh,
I hate to hear about the ongoing two year delay in service to have the water heater repaired. I would be glad to get the issues resolved.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sharon D Henderson, NV

Concerned about my situation, professional and fast

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Sharon,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Danielle DiNapoli New Rochelle, NY

So far have resolved all of my small appliance issues

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Danielle,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kelly McDowell Ankeny, IA

Robb was a great help and the contractor was top notch.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kelly,
Thank you for sharing your experience about the completed repairs and the contractor that completed the work.

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

KATHLEEN CULBERTSON Vero Beach, FL

They send someone contact you within 24 hrs

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kathleen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Hector Meza Pittsburg, CA

excellent service trustworthiness customer service

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Hector,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lena O Bullock Battleboro, NC

They are very professional and courteous

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Lena,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with courteous and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Peter Forsberg San Antonio, TX

Good coverage and follow up on completed work.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Peter,
We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Laurie Mielke Crown Point, IN

on time and fixed problem in a timely manner

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Laurie,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tarik Farmington, MI

Professional, quick response, good coverage

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Tarik,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Russell Collierville, TN

Fast, professional response and no hassles

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Russell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cecelia Wright Tracy, CA

Customer Service has always been excellent

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Cecelia,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

sheila Manassas, VA

Enjoyed they scheduled appt with repair people

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Sheila,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

JD Rockville, MD

Reliable service and good coverage of the home

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi JD,
Thank you for your feedback! We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Williams Augusta, GA

They continue to repair appliances when they should be replaced.

3 years ago