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American Home Shield Reviews

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8.9

Overall Score

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Shirley Barberton, OH

They will try to get your problem solved every time.

4 years ago

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Reply from American Home Shield

Hi Shirley,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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David Moore Green Cove Springs, FL

Responsive to all inquiries . Quality workmanship!

4 years ago

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Reply from American Home Shield

Hi David,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Estelle Sherman Laguna Hills, CA

They always attend to matters in a timely manner

4 years ago

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Reply from American Home Shield

Hi Estelle,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 22nd, 2021

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Paul A. Flaa Denton, TX

When I need a service call it is set up in 24 hours.

4 years ago

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Reply from American Home Shield

Hi Paul,
Our goal is to provide you with great service within a timely manner. We hope you continue to enjoy AHS and the service we provide!

Apr. 22nd, 2021

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Robert Port Saint Lucie, FL

They find service person. Problem solved.

4 years ago

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Reply from American Home Shield

Hi Robert,
Thank you for providing us with insight to your American Home Shield experience! We hope you continue to the fast and friendly service we provide!

Apr. 22nd, 2021

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George Wimauma, FL

Good service for answering inquiries when needed

4 years ago

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Reply from American Home Shield

Thanks for sharing.

Apr. 9th, 2021

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Denise Tinsley Reisterstown, MD

I have a stove in my living room it has been over 2 weeks and 8 phone calls waiting for an installer

4 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 9th, 2021

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Gloria Monroe Ridgecrest, CA

Quick response time and quality services.

4 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 8th, 2021

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Lynne Conway, SC

Because we waited five months for a part to make my range oven functional. That included Christmas and Thanksgiving with no operating range.

4 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Ken Charles Madera, CA

Well mannered and knowledgeable Technician.

4 years ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together.

Apr. 8th, 2021

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Dominique Manassas, VA

Professional, easy to book appointments.

4 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 8th, 2021

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K L Saint Louis, MO

Great service. Very timely and responsive.

4 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us.

Apr. 8th, 2021

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A Hamilton Yorktown, VA

They got the job done! in a professional manner.

4 years ago

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Reply from American Home Shield

Hi A Hamilton,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 9th, 2021

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Liz H Sparks, NV

Good service. Good technicians. Timely service

4 years ago

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Reply from American Home Shield

Thanks. Thanks. And Thanks!

Apr. 13th, 2021

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Ruth Charles Upper Marlboro, MD

The staff are very professional and helpful.

4 years ago

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Reply from American Home Shield

We're glad we were able to help.

Apr. 13th, 2021

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Marsha Barnhart Lufkin, TX

They listen then they fix things and in a top notch way.

4 years ago

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Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us .

Apr. 13th, 2021

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Davina Glenn Spring Hill, FL

My claim was quickly resolved and attended to

4 years ago

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Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 13th, 2021

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Leigh Metairie, LA

They respond quickly and repair people have been great

4 years ago

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Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 13th, 2021

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Dennis M Ullery Titusville, PA

Convenience and value, also customer service

4 years ago

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Reply from American Home Shield

Thanks!

Apr. 13th, 2021

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Linda Smith Tyrone, GA

Quick reply and professional courteous service

4 years ago

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Reply from American Home Shield

Hi Linda,
We hope you continue to enjoy a quick repsonse and good customer service experience.

Apr. 9th, 2021

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Blanche Ocala, FL

I need to have a ceiling fan replaced and was told it would be white. My broken one is brown!!!

4 years ago

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Reply from American Home Shield

Hi Blanche,
Thank you for bringing the delay in service to have the ceiling fan replaced to American Home Shield's attention. I would be glad to speak with you to reach a resolution.

Apr. 14th, 2021

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James C. Meidinger Derby, KS

Very fast service from the service company.

4 years ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution.

Apr. 9th, 2021

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Jon Cook Normal, IL

Because the service from all sides was exceptional.

4 years ago

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Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 9th, 2021

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Martha Larsen Vista, CA

Professional, good referrals, acurate accounting

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Martha,
Thank you for your feedback!

Apr. 8th, 2021

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Carlos L Orlando, FL

Quick response with the items that I called them about

4 years ago

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Reply from American Home Shield

HI Carlos,
We hope you continue to enjoy the fast service we provide!

Apr. 8th, 2021

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Richard Fiore Schwenksville, PA

Professionalism plus quick response time

4 years ago

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Reply from American Home Shield

Hi Richard,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Emory, J Macon, GA

They are good they get right on the problem

4 years ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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John Robison Fredericksburg, VA

Extremely easy to use every time we needed it.

4 years ago

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Reply from American Home Shield

Thanks for sharing that our process was easy.

Apr. 13th, 2021

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J.H. Redding, CA

Takes hours or days to get help. Even on repeated issues and using same contractor.

4 years ago

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Joshua & Windie Murphy Lancaster, CA

We have always had a good experience when we needed to call.

4 years ago

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Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 13th, 2021

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A. Arceneaux Houston, TX

Excellent customer service every step of the process

4 years ago

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Reply from American Home Shield

Hi A. Arceneaux,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2021

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Rivers DeLois Snellville, GA

The were very timely in responding to my issue

4 years ago

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Reply from American Home Shield

Thanks. That is what we strive to do.

Apr. 13th, 2021

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Carol Courts Durham, NC

Good customer service, professional and friendly staff

4 years ago

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Reply from American Home Shield

Thanks for letting everyone know.

Apr. 13th, 2021

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Urbonas Rancho Cucamonga, CA

Responsiveness to and coverage of my claim

4 years ago

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Reply from American Home Shield

Thanks for sharing.

Apr. 13th, 2021

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Larry Bakersfield, CA

Always on top of my needs and repairs. Quick to respond.

4 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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Matt Davidson Los Angeles, CA

When I have needed a repair they have sent good quality repairmen

4 years ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 13th, 2021

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Larie Black River Falls, WI

Good service and response time of answer phone

4 years ago

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Reply from American Home Shield

Hi Larie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 9th, 2021

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Anonymous Stockton, CA

Good, but I paid $125 for a service fee that didn’t fix anything.

4 years ago

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Reply from American Home Shield

Thanks for sharing your experience. Please reach out to us via phone or chat if you have any unresolved issues.

Apr. 13th, 2021

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Ellen Cyr Hiawassee, GA

Takes too much time to replace an item and lack of professional to do a job where I had to find a plumber instead of the company.

4 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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R Kaufer Spring, TX

They get everything repaired or replace it.

4 years ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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Doug Brown Gladwin, MI

I received excellent and timely service support!

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Doug,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2021

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David M San Antonio, TX

Coverage is poor and customer service is difficult to contact. Waited over 1/2 hr to speak to a rep. Also, my rate almost doubled in price.

4 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 13th, 2021

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Mark G. Chino Hills, CA

AHS takes much of the worry out of being a homeowner.

4 years ago

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Reply from American Home Shield

Hi Mark,
Our main goal is to ease the customers repair process. We hope you continue to enjoy AHS!

Apr. 13th, 2021

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Lynn Seehoffer-Liekis Little Elm, TX

They are reliable and I can count on them to do the correct job.

4 years ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 16th, 2021

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Rebeca Rouhani North Las Vegas, NV

This time they were very helpful with my garage problem

4 years ago

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Reply from American Home Shield

Hi Rebeca,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 13th, 2021

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Rebecca Hornsby Prattville, AL

Take care of clients in a timely manner.

4 years ago

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Reply from American Home Shield

Hi Rebecca,
We hope you continue to enjoy AHS and the timely service that has been experienced.

Apr. 13th, 2021

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Bob Morrison Redding, CA

Because they follow through and know what they are doing.

4 years ago

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Reply from American Home Shield

Hi Bob,
Thank you for your feeback!

Apr. 13th, 2021

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Christopher Clarke Eureka, MO

Efficient, Fair and Responsive most of the time.

4 years ago

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Reply from American Home Shield

Hi Christopher,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 9th, 2021

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Terri Coates Monroe, LA

Very accommodating with repairs and replacements.

4 years ago

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Reply from American Home Shield

We make sure to get you taken care of.

Apr. 13th, 2021

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Yassir Boukhriss Sterling, VA

Punctuality and experience on service and product

4 years ago

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Reply from American Home Shield

Hi Yassir,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2021

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