American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Perry Hall Childersburg, AL

Very professional parts was good and on time

4 years ago

Reply from American Home Shield

I'm glad the technician had the parts to get your issue resolved. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Michael Stanford Granite Bay, CA

Covers most appliances in the home I would like for them to consider adding more contractors

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 1st, 2021

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Verified Customer

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Rob Torres Las Vegas, NV

Good price and helpful gives me piece of mind

4 years ago

Reply from American Home Shield

We're happy to help in providing that peace.

Apr. 1st, 2021

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Verified Customer

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Anonymous Columbus, OH

Experienced Technician fixed the problem

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Apr. 1st, 2021

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Verified Customer

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Deer Harvey, IL

Very professional and great customer service

4 years ago

Reply from American Home Shield

That's our goal. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Deborah Knuth Englewood, FL

responsive but during covid had to contact multiple service members

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 1st, 2021

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Verified Customer

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Kathy Nampa, ID

Short response time from American Home Shield and the contractor.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Diogenes Misola Las Vegas, NV

it immediately takes care of customers' claims

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Latonya Warren Stockton, CA

Transparency Professional Time Sensitive Cost Effective

4 years ago

Reply from American Home Shield

Thanks! Thanks! Thanks!

Apr. 1st, 2021

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Verified Customer

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Sharon Towner Fernley, NV

Always good service. That's all that needs to be said.

4 years ago

Reply from American Home Shield

We appreciate you for saying it!!

Apr. 1st, 2021

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Verified Customer

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Casey Dailey San Bernardino, CA

They stuck with me on a difficult project and got it done!

4 years ago

Reply from American Home Shield

We are going to stick it out with you. That's what we are here for. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Robert Lewis Mooresville, NC

Responsive and thorough with great customer service.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day

Apr. 1st, 2021

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Verified Customer

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Lem Kinnick New City, NY

Not all service people are not that great. I find Homeserv has much better service people.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Sharon Edwards Mobile, AL

Professional timely . I would recommend them to friends.

4 years ago

Reply from American Home Shield

We love to hear we were on time and professional. Thanks for recommending us.

Apr. 1st, 2021

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Verified Customer

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Joe Missry West Long Branch, NJ

Fair for the money. But no customer service. Don’t ever try to call them.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working to manage the call volume better and we thank you for your patience during the process.

Apr. 1st, 2021

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Verified Customer

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Chad Henderson, NV

Efficient and quick response. Ease of requesting service.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Courtney Boldt Providence, RI

Makes everything easier for my house and my rental

4 years ago

Reply from American Home Shield

We're glad that we are making it easy for you.

Apr. 1st, 2021

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Verified Customer

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Audrey Wyrick Dallas, TX

Very professional and get to the job in a timely manner

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

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Verified Customer

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Andy Toro Woodbridge, VA

Very quick response and great professionalism.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it. Please provide your AHS contract number or full property address along with your email address and I will follow up with you from there.

Apr. 1st, 2021

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Verified Customer

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Eugene Johnson Seattle, WA

They have always taken good care of our home problems

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Bob Stanley Portland, OR

gets help right away recomend good professional people.

4 years ago

Reply from American Home Shield

Thanks for sharing you experience and thanks for recommending us.

Apr. 1st, 2021

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Verified Customer

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Koryon Clay Lafayette, LA

Home shield is a good program. Saves me a lot of money when something breaks

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Keith Seymour Harker Heights, TX

Problem was fixed quickly and without any hassles.

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day

Apr. 1st, 2021

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Verified Customer

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Joseth Scott Hinesville, GA

Their prompt response, the quality of their services

4 years ago

Reply from American Home Shield

Thanks. We try to keep our members happy!

Apr. 1st, 2021

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Verified Customer

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Barbara Washington, DC

The service I have received has been excellent so far.

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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kenise lewis Spotsylvania, VA

fast and easy process friendly staff easy to access online

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Autumn Wyatt Fairburn, GA

Very professional and the prices are very good.

4 years ago

Reply from American Home Shield

We aim to please.

Apr. 1st, 2021

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Verified Customer

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Jules518 La Verne, CA

Easy to do business with and a great value

4 years ago

Reply from American Home Shield

Thanks for sharing that the process was easy.

Apr. 2nd, 2021

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Verified Customer

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Jeannette Ingram Anniston, AL

Awesome service been w them over 15 years!

4 years ago

Reply from American Home Shield

Thanks for your loyalty!!

Apr. 2nd, 2021

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Verified Customer

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Karen Duston

Sent a plumber out the next day . Plumbing was done as requested

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks!

Apr. 2nd, 2021

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Verified Customer

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Tammy Carrington Diboll, TX

I’m impressed with the coverage that I received

4 years ago

Reply from American Home Shield

We are glad that we have impressed you.

Apr. 2nd, 2021

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Verified Customer

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Mary Burrell Fultondale, AL

Excellent customer service and worth the money

4 years ago

Reply from American Home Shield

We are glad you see the value in your membership with us. Thanks for sharing.

Apr. 2nd, 2021

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Verified Customer

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Greene Woodbridge, VA

I have always had prompt friendly service.

4 years ago

Reply from American Home Shield

That's so great to hear.

Apr. 2nd, 2021

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Verified Customer

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Margaret Bott Houston, TX

Good staff and great follow through in services.

4 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 2nd, 2021

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Verified Customer

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Elvina LaStrappe Houston, TX

They need to hire companies that know what to do to fix problems

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Linda Kroft New Oxford, PA

Very quick to get you a company for needs

4 years ago

Reply from American Home Shield

Thanks for sharing. We try to get someone out as soon as possible to assist you.

Apr. 2nd, 2021

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Verified Customer

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Brandy Neitzschman Aubrey, TX

Over and Above Support, Service and Communication

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 2nd, 2021

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Verified Customer

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Frank Endicott Copperas Cove, TX

They have done nothing but exceed my expectations.

4 years ago

Reply from American Home Shield

We are so happy to hear we exceeded your expectations. Thanks!

Apr. 2nd, 2021

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Verified Customer

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Davis Cleveland, OH

Technician was very nice and professional.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 2nd, 2021

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Verified Customer

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Randall Johnson Georgetown, TX

Coverage is good and contractors are great.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 2nd, 2021

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Verified Customer

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S. Costley Waldorf, MD

Easy fast reliable service calls, repairs or replacements.

4 years ago

Reply from American Home Shield

Hi S. Costley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2021

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Verified Customer

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Gail Goldberg Mesa, AZ

Takes too long to get approval but service people are very nice.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Daniel C Morales Edinburg, TX

Customer service was very good and quick

4 years ago

Reply from American Home Shield

We try to get the repair completed as quickly as possible.

Apr. 5th, 2021

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Verified Customer

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Denise Metuchen, NJ

The company is efficient and professional.

4 years ago

Reply from American Home Shield

Hi Denise,
We are pleased to hear about your experience and hope you continue to enjoy efficient and professional service.

Apr. 2nd, 2021

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Verified Customer

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Carolina Kok Magno Charlotte, NC

I was satisfied with the service provided

4 years ago

Reply from American Home Shield

Hi Carolina,
Thank you for your feedback!

Apr. 2nd, 2021

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Verified Customer

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Greg Cochran Indio, CA

Responsive, gets the Job done in a Timely Manner!

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Lakshmi Canton, OH

Provided good customer service with prompt response

4 years ago

Reply from American Home Shield

Hi Lakshmi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Richard Johnson Woodbridge, VA

They made sure my job was 100% completed.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Gerrick Johnson Fairburn, GA

Great service, Great service, Great service

4 years ago

Reply from American Home Shield

Hi Gerrick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Joanne Wheat Ridge, CO

They finally sent someone that knew what he was doing.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution.

Apr. 5th, 2021

American Home Shield Reviews